• FlightNetwork

FlightNetwork

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Overview

FlightNetwork has a rating of 3.1 stars from 1,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience, and second time. FlightNetwork ranks 17th among Travel Search Engine sites.

  • Service
    276
  • Value
    271
  • Shipping
    152
  • Returns
    208
  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 52.9%
Positive
99
Neutral
14
Negative
74
108
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How would you rate FlightNetwork?
Top Positive Review

“HiMy name is Alvaro Piedrahita”

Alvaro U.
10/10/24

Hi My name is Alvaro Piedrahita. Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.

Top Critical Review

“Bad experience”

Robert P.
8/31/24

I have no confidence in how Flight Network integrates with the airline reservation system. The reservation/email provides zero, nada information about seat assignments. This is an extremely unacceptable and unprofessional way to do business.

Reviews (1,270)

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Reviews that mention popular keywords

flight network (304) credit card (71) customer service (236) travel agency (19) booking agent (8)
Thumbnail of user vickih47
Canada
1 review
1 helpful vote
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September 22nd, 2017

Booking was a breeze and the price was right! I received my confirmation within minutes which was great. Looking forward to the check in and flight to be as seamless.

Thumbnail of user tann41
Michigan
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Booked a flight for September 19th, 2022 on July 13th. Got notified by email the flight was canceled by the airline on September 16th, only 3 days before the flight. Requested a refund on the 18th. Confirmation of the request received on October 7th. The request was denied on November 17th due to no-show. So basically, they took my money and then canceled my ticket. Then refused the refund because I didn't show up for a flight on a canceled ticket. Totally scam.

Tip for consumers:
Please don't use this site unless you want to be scammed by them.

Products used:
Flight tickets.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerc26
California
1 review
1 helpful vote
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November 6th, 2018

FlightNetwork overcharged me for what Interjet had charged me. After several calls, they finally told me that they charged me US $42! For the booking of my flight. BEWARE: I never went to them ( I had no idea of their existence), but I purchased through Kayak and that site let me buy through Interjet but to my surprise I got charged on my Credit Card FlightNetwork and by $42 more!

Thumbnail of user shannond606
AE
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

This is a scam agency. They will offer flights that aren't available and charge you money then when the airline contacts you they will tell you that they are trying their best to help you but all they will do is transfer you from agent to agent. They send emails saying a manager will call you back and no one calls you back. They say that they are contacting the airline but they do not the only option they will offer you is a refund of which they will deduct many fees. 9 times out of 10 you will get an email saying that there has been a change to your flight even though no such change has happened. My flight was changed arriving 2 minutes earlier and it doesn't affect any other leg of my trip but they are saying that the airlines cannot authorize any changes and they transfer me from agent to agent solving no issues. You will have a headache and stress with this company. I am very disapointed that skyscanner has this agency listed as someone to book though. I will not use skyscanner anymore as well.

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user akramm9
Texas
1 review
0 helpful votes
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March 10th, 2022

It took me 5 months to get a refund from them after better business Bureau helped me get the refund. They never pick up the phone and getting a refund is hell.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brookem87
Florida
1 review
0 helpful votes
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May 23rd, 2019

I searched this website looking for the best price and within moments I found an outstanding price! I look forward to using the site again for my next trip.

Thumbnail of user robertb1657
Florida
1 review
0 helpful votes
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August 11th, 2019

Almost gave up trying to find decent price for upcoming flight when Flight network came up with price 40% below what I had been researching for almost 3 hours.

Thumbnail of user schneurw
Connecticut
1 review
0 helpful votes
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July 18th, 2022

DO NOT use them. They are the worst company! They don't honor their 24-hour cancelation policy posted on the top of their website. They have terrible customer service! For your own good KEEP AWAY!

Tip for consumers:
For your own good do not use this site!

Products used:
Airline ticket.

Service
Value
Returns
Quality
Thumbnail of user louish248
South Africa
1 review
0 helpful votes
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July 11th, 2022

Useless website, bad app and even worse customer service. Avoid using at all costs
Even after paying extra for priority customer service you get no service

Thumbnail of user sergiob14
Nicaragua
2 reviews
1 helpful vote
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August 8th, 2015

By respnsabilidad of the company could not obtain a ticket with the best price:

"This email is to advise you That we are not reliable to Proceed with your reservations Flight Network due to not having a ticketing agreement Between Avianca Airline and Tame Airline. Your credit card and charged Average User esta reservation has-been canceled"

Thumbnail of user gloriaj27
Canada
1 review
0 helpful votes
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November 24th, 2017

So far so good. Everything has not been finalized as yet, therefore I cannot say yet. From previous experience, I can say I had excellent service. I love dealing with flightnetwork

Thumbnail of user samd293
New York
1 review
1 helpful vote
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October 16th, 2019

DO NOT BOOK WITH THEM! THEY SENT ME A FLIGHT CONFIRMATION AND THEN HOURS LATER EMAILED ME THAT THE FARE WENT UP AND THEY HAD TO CANCEL MY FLIGHT. NOW THEY ARE SAYING THEY MESSED UP AND WON'T GIVE ME MY FLIGHTS AND ARE SAYING ITS $1,000 MORE.

Thumbnail of user corya80
Canada
1 review
0 helpful votes
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August 16th, 2022

DO NOT BOOK WITH THEM. I repeat DO NOT BOOK WITH THEM. They are the worst travel agency (if you call them that). They have zero support with helping you do anything. If you change a flight and pay extra for the chance of changing it they are ZERO HELP. And can not do a thing. I have waited 14 days for this imaginary team to call me back to fix it. PLEASE DO NOT GIVE THEM YOUR BUSINESS. They do not deserve it. They just lie to you non stop on the phone and have NO solutions.

Tip for consumers:
DO NOT BOOK THROUGH THEM.

Products used:
Booking flights

Service
Value
Quality
Thumbnail of user katalint3
Australia
1 review
0 helpful votes
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October 11th, 2022

I booked multiple flights with flight network.
Due to a medical emergency I had to change the date of a ticket from Bali to Sydney. A ticket I had already paid $1200 for (economy class!)
Initially they said they couldn't change the ticket due to economy class being completely full for all dates requested.
As I began to get anxious as the medical
Emergency was my wife having a heart attack back in Australia with the second phone call they were able to upgrade my ticket to premium economy for an extra $400
I took it and prepared to leave.
After going through Check out I realise I got an economy seating.
Economy that apparently was fully booked.
When asking qantas about this mishap, they advised that there aren't any premium economy seatings on planes from Bali to Sydney.

Getting in contact with flight network after this was a disaster and after sending them multiple emails with proof of emails stating I bought a premium economy and showing the ticket stating economy, they are dismissive and not responding accordingly.

This agency is a huge money grabber with total lack of customer care. They aren't worth a penny.

Avoid this business as you end up paying more than you bargain for.

Tip for consumers:
Don’t use this business. No customer care/service.
Tickets are not that much cheaper than elsewhere, where they do offer customer service and they don’t scam you out of money with lies.

Products used:
Flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliep182
Georgia
1 review
2 helpful votes
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May 15th, 2018

I submitted a written document from my doctor stating that I could not travel on my previously scheduled trip to India due to a back injury. I want a refund since I have met your qualifications to cancel my trip and I DID PURCHASE YOUR FLIGHT INSURANCE. The doctor's letter was sent to Marc Jathan on March 14,2018 and Miranda Kishimoto on March 24,2018. I am in the process of filing a complaint with the Federal Trade Commission for investigation and the group that I regularly travel internationally with so that no more people will be deceived by your company. My claim no. Is ******* and I will do whatever it takes to stop your cheating people out of their money.

Thumbnail of user masoudk2
California
1 review
0 helpful votes
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May 14th, 2019

They will not honor their own refund policy, you will get the run around with Junior employees that don't know what to do. They will not honor their own price protection policy. Shameful business.

Thumbnail of user sandrah440
Namibia
1 review
0 helpful votes
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May 17th, 2019

I found that when i was booking your network was affordable compared to others, thank you for that. However when booking i could not find where to click in order to chose my seat.

Thumbnail of user jjikib
Australia
1 review
0 helpful votes
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February 2nd, 2022

They are not to be trusted, wont answer your calls! $#*! service and rip off all your money, you wont get a full amount refund and you wont be able to use all you voucher!

Thumbnail of user louiss37
Pennsylvania
1 review
0 helpful votes
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February 12th, 2015

I CANT EVEN PUT A STAR FOR FLIGHTNETWORK. THEY DENT ME 2 EMAILS SAYING IT GOT DECLINED AND THE FIRST EMAIL SAYIN TO GET BACK TO ME IN 24 HRS SO WE CAN GO AHEAD WITH IT. I NEVER GOT BACK TO THEM AND 4 DAYS LATER THEY TAKE THE MONEY OFF MY CARD. I ENDED UP BOOKING WITH SOMEONE ELSE THAT I BOOKED WITH BEFORE. I CALL THEM THEM AND THEY TRIED TO CHARGE ME A CANCELLATION FEE AND NOT GIVE ME BACK MY WHOLE TICKET MONEY I NEVER APPROVED FOR THEMTO TAKE OUT. AFTER THE TRIED TWICE AND SENDING ME 2 EMAILS SAYING WE CANT TAKE IT OUT PLEASE GIVE US A CALL. IT TOOK THEM A WEEK TO GIVE THE MONEY BACK BUT TAKES SECONDS TO TAKE IT OFF MY CARD. THEN ON TOP OF THAT I GOT HUNG UP 2 TIMES. SO I WILL NEVER TRY BOOKING WITH THEN=M EVER AGAIN.

Thumbnail of user joshh434
Canada
1 review
0 helpful votes
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April 18th, 2022

Trying to rebook tickets that were cancelled due to COVID19. Hold times up to 6 hours (I have screenshots), when I finally got through they said they would escalate my call and get someone to call me back (I just asked to rebook my flights). 2 months later they emailed me saying they can no longer help me as my tickets had expired DURING the time I was waiting for my call back. I was still within the airlines' ticket extension window and the airline hasn't had any issues helping me and has warned me against using FN. No helpful assistance anytime that I have called in (over 20 calls), no reasonable response time over email (usually 2-3 months wait), no contact number on their website, no ability to email without a flight booking number, extremely long hold times (shortest was 3 hours), no call number for you to even book a flight! I have never experienced this much difficulty with booking flights and the response from the flight network was dismal and disappointing. They don't care if a customer loses thousands of dollars even if they have the ability to help. I will never be using flight network again and I advise you to book directly and avoid Flight Network at all costs (in my case $$$$.$$ and my time was the cost).

Service
Value
Quality
Thumbnail of user karena19
New York
2 reviews
3 helpful votes
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August 15th, 2019

This company is a SCAM. DONT PURCHASE TICKETS FROM THEM! They will charge you more then the airlines, and then tell you to purchase luggage and to confirm a seat from them as it will save you money then waiting until your at the airport but that is a LIE. They charged me more then DOUBLE what it would have costed me at the airport. When I informed them of the difference they said "It was the money to support there company". Didnt realize I would be paying more then double. For the other flight I booked with them the luggage I purchase was INCLUDED IN THE TICKET PRICE! They lie and tell you that you will need to purchase luggage from them in advance as its not included, but that is NOT true. CONFIRM everything with the airline.

Thumbnail of user ranvirs4
Canada
1 review
0 helpful votes
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September 5th, 2019

Went on many websites, much different prices. Easily found flights for the cheapest price. I was able to quickly book and pick my seats ahead of time!

Thumbnail of user johny117
Australia
1 review
0 helpful votes
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July 10th, 2017

Early days, but I like that you honoured your originally-offered price without a request from me, or walked away by simply cancelling the booking. Well done.

Thumbnail of user donnap258
Mexico
1 review
0 helpful votes
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June 7th, 2019

I am a frequent traveler purchasing online for about 10 years for myself and my family of 5... without a hitch until FLIGHT SCAMMERS of India... Fraudulent 45 dollars for BAGGAGE INSURANCE that I would NEVER agree to because I do not check bags, or allow 45 dollars in online theft. Called them within 5 minutes where in India they explained there was nothing they could do about it and if I would only book the other 3 flights for the 5 of us then possibly... tried to keep me on hold for 2 hours to charge the card. Which I cancelled on another line... travelling should be the adventure not online ticket purchase from thieves and con artists... booking number ******* made on June 7th 2019... even their recording states... Ïf you wish to cancel your baggage insurance or seat charges push 2... THEY KNOW EXACTLY WHAT UNATHORIZED 45 DOLLARS THEY ARE STEALING...

Thumbnail of user yanal3
Portugal
1 review
0 helpful votes
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January 22nd, 2018

Im Ukrainian refugee living in Portugal, I found cheap ticket to Paris form Lisbon and from Warsaw, I wanted to buy a ticket for my sister from Ukraine to meet in Paris for weekend, because Im not aloud to go Ukraine and didnt seen my family 3 years I bought my ticket from Lisbon but my sister couldnt gave me passport information yesterday for me to buy ticket for her from Warsaw and today ticket wich was 48 euros, cost 200, wich I couldnt afford. All plans were ruined... But I found that I can buy ticket for sister on your web site with price 68 euros! Thank you!

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically responds within 9 days

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