FlightNetwork

I cant begin to express how satisfied and happy I am for this web site bailing me out of the mess I got myself into through another web site called Gurufaretickets, they had gotten me a tkt to fly out of ORD to stop and connect in Atlanta originally on the 30th of July 2015, a ticket I had bought well in advance for a trip scheduled for NOV 29th 2015, Alas! I came out on the website Delta.com to print my itinerary to see a change for my connecting leaving a day before... I was astounded! To say the least, so long story short I hopped online this morning not alone did I get a good deal but a direct connecting from Houstin TX and not through Paris where I was going to be faced with a transit visa... Kudus to you guys, I have saved your site and will be purchasing in the near future. Thanks again.

I need to change my Qatar air ticket due to Covid-19 to earlier date mid of March 2020 from Boston to KLIA, how ever i was charged US200 which is not supposed to be charge as per Qatar Airline email. I emailed Flight Network twice for refund of my money, but to NO REPLY from them till today.
I think they purposely charge passenger which is UNNECESSARY, Please be extra careful when you deal with this merchant

Booking reference *******

This is with reference to the booking no above. My original booking was made on 12/28. We noticed and error and requested to change the itinerary immediately within the next hour. The change was finally communicated via email 1/5. The problem is that I have not received an official confirmation from flight network. I cannot see my updated itienary when I log into my account. I cannot see my flight booking when I try and locate it on the Air Canada Vacations using this booking ref number either. Nor am I being able to use the price drop option that I signed up for (I recorded a drop of $200) as my itinerary that on my account is still the old one.
While the staff (Shan and together) have been helpful they have been unable to resolve this issue. At this point my confidence is very low in flight networks ability to resolve this. I would like somebody to call me within the next 48 hours with an update. Failing that I will ask my credit card company to block this payment on account of services not provided.
Thank you
Sujit Tolat
*******420

SCAM THIEVES OPERATING
THEY STOLE MY MONEY
I PURCHASED TICKET THROUGH THIS SCAMMERS DUE TO COVID 19 FLIGHT WAS CANCELLED BUT THIS THIEVES REFUSED TO REFUND MY MONEY
PEOPLE DON'T FALL IN THIS THIEVES TRAP PLEASE, FIND ANOTHER

Flight Network doesn't even deserve 1-star. Purchased 3 airline tickets early 2020 through Flight Network and paid for Flight Network insurance. Covid hit, was informed we could only receive a credit. At the time, I was ok with a credit and didn't even inquire about a refund through the insurance. I was certain we would reschedule another trip. Then October 2021, I tried to use one of the credits. When calling customer service, I was told I needed to work with the "Covid Team" to rebook and the team would call me back to do so. When they didn't call me within a few days, I started calling customer service almost everyday up to the desire flight departure that I wanted. Customer Service continued to tell me on each call, "your request has been elevated and they will call you in time to catch the flight". They never called me back. Not only did I have to pay out of pocket, the price had went up substantially from the time of my first call to utilize the credit. Since then, I have requested a refund. Again, because I purchase insurance through them, which has been denied.

I am always happy when I buy my ticket from FlightNetwork. I always get my E-ticket send to me fast and one time I had to call support team and the issue was resolved quickly.

I have never used the site so far. It gives you all the details and there is no other hiden taxes or anything. I have called the support line and the support from Nina was great

I'd seen numerous negative reviews of flight network service which made me nervous, but everything went according to plan... until I missed my flight. I called customer service that night, but airlines were closed and nothing could be done at 2am. The next morning I talked to the airline and then contacted customer service once more. The agent who I spoke with was phenomenal. He contacted the airline to help me assess the situation and my options. This was not an easy process, but soon he was able to inform me of my new choices. He was very thorough explaining and repeating my choices and consequences for each decision. I chose a flight, the website wasn't working. He did more research and we chose another flight with an arrival time identical to the first suggestion (international flight with a layover in a separate country). We booked the flight, my card was declined, patiently he waited while I produced another. It worked. He recited all sorts of precautions and suggestions to aid me during the process of traveling. I am embarrassed to say that I don't even know his name. He was incredibly helpful and equally as calm, determined, and patient. Thank you for an unbelievable support line. - Grant

This booking agency is the absolute worst. I scheduled my flight months ago through them and about 2 weeks ago they told me there was some changes created by the airlines. I called flight network to figure out what was going on and every time I called them they told me something different. My flight was being canceled, my flight has no changes, my flight has changes, I have to reschedule my flight. Eventually someone told me I had to pay 30 to reschedule my flight which I did and they said it would take 4 days to approve. I call back 4 days later (only a few days from my flight) they tell me that they didn't even look to reschedule and that my flight was fully being canceled leaving me with no flight just a few days from my vacation. They are processing my refund and of course they have to charge me another 30 for that. They wouldn't even provide me a refund for the first 30 dollars they stole from me. Never use this booking agency. Tell everyone you know not to use them. This agency should be shutdown for all the incompetence I had witnessed. I hope this saves someone else the trouble I went through.

Very fast and cheapest. Highly recommended. I used this site first time so I was concerned but everything was so smooth and I received my itenery in 2 mins after my booking.

Horrible, they charged my ticket and days later I called to know my itinerary and they had canceled my purchase without notifying me. I am waiting my money back

Very satisfying to deal with their agents and customer service, their service is second to none, their personell goes above and beyond to accommodate when called upon.

They have the worst customer service, they fool you to not give you your refund back, customer service is sooo bad and they is no supper visors to talk to.

If I could do minus 5 stars I would. Booked my dream vacation with them right before the pandemic hit in March 2020. We cancelled our bookings for a large fee (which we shouldn't have even had to pay due to circumstances) but we were promised a credit for our booking. We were told the credit would be with our Airline. The airline said their credits were available for 2 years. When we went to rebook and use our credits, Air Canada had said that they already refunded Flight Network and we had to go through them to get our credit. Flight network no longer has their email, and I've been on hold with them for over 4 hours a few times now with NO ANSWER. There is NO WAY to get ahold of them to fix this issue. Our credit is supposed to be over $1800. We lost our entire honeymoon with this company. It is disgusting that this is how they treat their customers. I would have been happy to rebook with them after the pandemic got better for travel but now I just want everyone to know how horrible they are and to stay away! They are way better online travel companies that do not take your money and turn off all communication with you!

I wished there was a button for 0 star. I recently booked a multi-city trip to Asia due to fly in March. But with the coronavirus going around, I wanted to change my flights to a later date, hence I called flight network to change my flights.

The customer service person told me I would have to pay for a penalty fee of $250 to change it as well as the price difference in flight. In which, I understand that there would be a penalty fee for changing my flights. But what I don't understand is how the price difference works. I paid $1088 for my flights at the time of booking and now the flights are at $1174.

So with that in mind, I am assuming $250(penalty fee to change) + $86 (price difference) = $336. Shouldn't this amount be correct? (Because as far as I know, that's how it works with expedia, in fact they only charge $100 for penalty fees)

But instead the customer service person quoted me a total of $556. I asked her to give me a break down of the prices. She said whatever price I see on the flight network website is different from her computer. They will only go by their computer pricing even though the flight network website pricing that I'm seeing on my end is available to the public. She also claims that it's cheaper on the website compared to her computer... So why wouldn't I be charged the price diff that is available to the public (which is $86). Isn't that how price differences work? Is this even legal? They are pulling up random numbers out of their a**!

Not to mention, their customer service representatives are rude and impatient!

1. Rwandair cancelled my flight. It was their decision. I was not consulted The least I expected was for both Rwandair and Flight Network to process my refund without me even asking for it.
2. I had multiple correspondences with Flight Network. They sent several emails asking me to reply to their email so that they can start the process of refund. I have not heard from them since beginning of December. They sent me from pillar to post giving me a number that I was supposed to get hold of. That number does not work. They asked me to get hold of their sister department. How unreasonable is that? Why cant flight network customer service get in touch with its sister department?
3. I feel fleeced by big organisations who hide behind fingers of institutional arrogance.
A. I bought all my tickets through flight network
B. Flight Network obviously sent my money to Rwandair.
C. Rwandair cacelled my flight when I was in Dar es Salaam. There was no need for me to still fly from Dar es Salaam to Kigali if my Kigali to Harare had been cancelled.
D. I had to buy a new ticket to fly from Dar es Salaam to Johannesburg directly to avoid being stranded in Kigali.
4. I am therefore asking you to refund me of the following tickets:
A. Kigali to Harare (The airline cancelled my ticket)
B. Dar es Salaam to Kigali (There is no way I could have flown to Kigali after Kigali had cancelled its flights to Southern Africa.

My flights were canceled by the airline, so I called Flight Network to inquire about it. They had no idea it was canceled in the first place, but told me they need permission from their airline to rebook. I waited several days but didn't hear back from them. I finally received an email telling me I need to call them to rebook my flights. This was where things went from bad to worse. I called 5 times because I was cut off multiple times. Every time I called, they asked the same questions, even when they transferred me to different departments. One person even told me I have to hang up, call back, and choose a different option. I told her I chose the options she suggested and it connected me with her. This was when she finally decided to transfer me to the "right" person. Of course the call was dropped while I was put on hold.
After multiple calls, they finally said they weren't able to rebook and I need to request a refund. This included a $50 charge for assistance fee even though it wasn't my fault the flights were canceled. I highly recommend NOT to ever book with FlightNetwork!

Fue muy fácil concretar la compra de los pasajes a buen precio. La confirmación y envío de los datos del pasaje fue inmediata. Solamente aconsejo leer bien y con tiempo para no equivocarse ya que la aplicación ofrece e intenta vender servicios agregados con costo extra que si no se desean hay que marcarlo con claridad.

TERIBLE AGENCY! IF I CAN ONLY RATE 0 STAR I WILL. I CALLED THEM TO REBOOK MY TICKET BUT THE AGENT TOLD ME TO CALL AFTER 24 TO 48 HOURS. I WAITED FOR 2 DAYS AND WHEN I CALLED THE AGENT TRANSFER ME TO ANOTHER AGENT AND THE AGENT ASKED ME TO WAIT FOR 3-4 MINS BUT IT TOOK 1 HOUR AND HALF UNTIL I JUST HANG UP. SO I TRIED TO CALL AGAIN BUT THE AGENT AFTER ASKING FOR MY ORDER NUMBER HE HANGED UP THE PHONE. SOME OF THE AGENT I CANT UNDERSTAND THEM BECAUSE THEY ARE MURMURING WHEN THEY TALK.

Fue muy fácil hacer la compra y accesible, se compraron boletos a un precio razonable en temporada de alta demanda para los sitios solicitados

SCAM THIEVES ARE FLIGHTNETWORK
MY FLIGHT WAS CANCELLED BY AIRLINE AND WAS TO REBOOK FOR FREE as told by airline
BUT SCAM FLIGHTNETWORK CHARGED ME 5 TIME MORE FOR REBOOKING
I don't recommend anyone to fall in their trap by booking anything through FlightNetwork

This Flight Network is a fraud service, hence don't book the tickets in advance and try for cancel/modify they will say while booking by taking extra money with other services and don't trust that.

First of all it is fraud and be careful and you want to get the deal from them then one day or two day before to travel you got a deals from them then book the ticket and don't take any additions things and book only basic fair and utilize the booking else your are wasting the time and money with them.

I am the best example for that I booked the 3 months before with flexi ticket with insurance to travel and canceled the ticket 2 month before to travel and keep sending a mails for cancel the ticket and refund because they never response to calls and your balance will get over. Oman air also support this guys to cheat the people, I have raised a complaint with them also they are also not bother.

The travel dates also reached and crossed but they did not canceled/refunded. I spent a lot of time and money for calls. It is useless.

************Please take care from this frauds****************

Thanks,
Harikrishna Gajula

I bought a ticket for 5800 USD that I needed to get refunded.
Now in the original termas and conditions it appeared refund fee at least 250 USD. When I called to get refunded the agent in India told me that the fee was 2000 USD, I asked for the information about that fee. He said he cannot give me anything in writing only orally. I asked for his supervisor, he said he is alone in the call center. I refused to accept an out of the blue fee without written policy, so I called next day. The new agent also in India told me about the same story: no written documentation about the fee. She offered me a 200 USD discount, which I accepted since according to them (again orally it was the last day when the refunding was possible.) when i finished paying USD 1800, she said the refund of the ticket was 200 USD less than what I paid. So we were back to the USD 2000 fee but the explanation for this reduction in the refund was that I had to pay tax. (on my refund: VERY strange)
I sent an email complaining about the lack of clarity to FlightNetwork, but until now I have not received any reply.
Let this report be a warning for those that intend to use them