FlightNetwork

Ok so the good...
They really do seem to offer the best prices by finding some strange routes and really cutting their profit. But it comes at a different cost...
Here is the most important thing to know... You need to review and re-review and then do it one more time for good measure before you hit that book button. One mistake and it will cost you, and use up any and all discounts that you made over the last several bookings. Why does this happen you might ask?
One: The try and nickel and dime you for every additional service -- and there are alot of them to uncheck.
Two: the website is a mess and it refreshes alot. So you need to make sure you have all your information correct and even if you typed it in correctly it could have changed by the end when you are unclicking all the extras. So as I said before: check everything again before you hit purchase
Three: I'd check at another site like a kayak before you book here. It's hard to customize your search on this site.
Four: If something is incorrect (despite all your checking) Call right away and maybe you can catch them before it actually books.
Five: Sometime even after booking they will send you a note saying it did not book and then you have to do it all over again...

If you can handle this and it's worth saving a few dollars then try it out... At your own risk. You will either be happy you saved or miserable that you got caught up in its website snafu. Good luck!

Hi, My name is Nikhil Trivedi. I had booked a Flight from Mumbai (India) to Mahe (Seychelles) dated 13th June for my Honeymoon (Flight no. HM 261, Order No. L7T45Y & Booking no. M7QJWB).

Unfortunately the flight was cancelled by the Airlines due to high rise in Covid Cases. I was assured by the Airlines that 100% refund will be processed if I opt to go with the refund process. I have been contacting my Travel Agent (Flight Network) to process the refund for almost 7 months now, they are simply delaying the process by asking repetitive informations, late responses and confusions. I plead for the justice as they have been very unprofessional in dealing this particular matter.

Regards,
Nikhil Trivedi
**************

Completely bait and switched. Chose FlightNetwork based on the seating availability and pricing. Selected flight and selected seats (PAID for seat selection). Upon confirmation and checking flight, I was given seats not even close to what I selected. Checked seats I selected and see that they are still available, but not given to me because they costs more. COMPLETELY FALSE ADVERTISING here. On their booking website, they show you seats available, that actually aren't, just to draw you in to book with them, then they just give you any seat after AND still charge you a seat selection fee.

Another shady tactic they use is the "Feedback" request. Each link they show you goes to something different. Satisfied and excellent brings you here (which is how to sort through good reviews) and unsatisfied customers goes to a Survey Monkey survey and DOES NOT go to their review site. Very manipulative and shady practices.

Should avoid this company. They don't seem to have any integrity and just wants to lure you in. If they were more upfront and honest, they wouldn't be so bad.

If the option to put none-stars existed, that would have been the one I had chosen. I tried to book a ticket with them, they sent me an email saying the payment had not proceed because of my international credit card. I talked to the bank and got this fixed, and came back to them saying it was ok. They told me the ticket had increased in 40%, even when they had given me a time to reply that was later. I said no thank you as the price in their side continued to be the one I had booked previously. When I said no, they came back giving a discount vs last price of around 15%, which I still rejected. I bought the ticket again with, got charged, talked to my bank and they said everything had proceed. 14 hours later I received this communication from them: This email is to advise you that we are not able to proceed with your Flight Network reservations due to not having a ticketing agreement with Avianca, Interjet and Lineas Aereas del Estado. Your credit card has been charged however airlines have voided the charges and you will receive full refund in 3-4 business days. And this reservation has been cancelled. When I called them, they wanted me to pay 70% more for the ticket.
It seems like a joke! This company is not serious at all, and I would never use it again. My advice is to go for a company that respects their offers, and is more client centric, they seem to bring clients with false offers to them get them charge more.

Using Flight Network to book my flight was easy to use and allowed me to search a variety of flights and times to ensure I was able to pick the best choice!

Here's some things that could be improved:

When on the booking page, there should be a extra section, perhaps like 'checkout' where you can confirm the finer details of your booking. I pressed 'book' and I didn't realise there wasn't another page for me to double check. Luckily... it was all okay.
But I had a panic moment when I wasn't able to find the details of my baggage allowance, 'Contact your airline' doesn't help me much, because I am in Australia. And it was a little while before I discovered this company is in Canada (it was a pop up I decided to follow).
On that note, it probably needs to be stated a littler clearer what currency I am paying in- the dollar sign, I assumed was Aussie Dollar. But instead it was American... on a Canadian website.
I wanted to talk to someone to confirm, and something I fine extremely helpful in these cases is a 'Contact Us' button. But I couldn't find it. I could call you... but you should check out our international call rates in Australia... it's literally cheaper for me to fly to Canada and talk directly to someone for 15mins-1hr.
A few sites have a chat box which proves super effective in confirming a few things.
Lastly, I have 5 emails from you guys already, and I'm not sure which one I am suppose to use when I want to board/check in my flight. And apparently one email is still coming?
Anyway, it was okay. But there's room for improvement.

After booking a flight of $800 I noticed that they they charged $200 in credit card fee, but this was only communicated AFTER I had paid.
A very unpleasant surprise!

Very bad custumer sevice i have cancelled my trip before departure 9 months ago and till now no refund
Contact them by phone with very expencive calls and by mails
No solution

Got diffrent options with diffrent dates. Person i was talking was confindent and knew her work very well and helped me with each and every details... keep up the good work.

I ordered the flight tickets here for my whole family. The email I got has no airline confirmation. I went to the airline website and see that it is not a valid confirmation. The airline has no details of my flight and trip. No thing are booked by this professional thief. I called them within 24 hours to request the cancellation but they said the airline is unable to cancel my tickets. (I KNOW, THERE IS NO TICKETS FOR ME, HOW CAN THEY CANCEL MY TICKETS). They refuse to offer any refund although all airlines can refund any tickets within 24 hours of purchase. They blocked my phone by transferring me to an automatic phone call system. I am working with my credit card to dispute the transaction. The TripCase website they use to manage my ticket also shows no details for ticket confirmation from the airline. All of them are professional thieves. The email that you received is not real. No luck for anyone here. Stay away from the thieves people. If you made mistake like me, stop waiting your time with this company. Contact police and credit card company to report the case and file the dispute with your bank or credit card.

Thank you for proceeding with the cancelation of my flight reservation.
Could you please send me an e-mail confirming the cancelation of the flight reservation?
Best regards.
Ariano Farias.

I have never see a true application like Flightnetwork, it's amazing.

I happened upon this company while looking for flights and ending up booking on two different airlines. One of the airlines changed their schedule and told me that I had an option to rebook to different dates, get a refund or get credit. When I reached out to the airline, they told me I had to deal with the Travel agent... Flight Network. While the agents were nice enough, I was passed through to about 3 or 4 of them each time I called... I called A LOT... because I could not get a straight answer. Finally they told me they could rebook the flight but I had to wait... and I waited. Two days before the scheduled flight (that I'd requested to change) I told Flight Network that I was worried about not having a new ticket before the original one was departing... but they just said, "Don't worry, we are working on it." And I foolishly believed them. The day AFTER my original flight departed Flight Network simply wrote and said, "Sorry we can't help you rebook, you have to use the airlines." BUT THAT IS WHY I CALLED THEM to begin with... because the airlines wouldn't help me. I believe I spent a total of NINE HOURS on the phone with them, TRYING, PLEADING them to take some responsiblity for losing these flights. But NO! I wrote emails and called again. Nothing. I lost the tickets and the money. Ridiculous. Please save yourself the hassle and never use this company. I am shocked that they can stay in business.

My flight was canceled by the airline due to Covid-19, and this company promise me an open ticket that I can use within 2 years.

About one and half years later, today I called them to rebook, they told me that I do not have an open ticket and just hung up my call without listening to my explanation. I called them again and this time another guy answered my call, he told me he cannot do the rebooking because he cannot find the ticket that I just found on their website, he said this ticket is not in their system so he cannot rebook it for me, and then he just said thank you and hung up my call.

Worst customer service ever in my life, they just hung up whenever they want, it is definitely a trash company. Do not book your ticket via this company, otherwise, you may spend your whole day trying to talk to a customer service who do not want to talk to you at all.: D

Maybe use Expedia or the website of the airline itself to book your ticket, at least their customer service is ok if something goes wrong with your flight.

I'm pretty wary of cut-rate websites. This one, however got the job done right the first time and at a seriously good price. I will be back

Another awesome booking with flight network. So easy, fast and efficient. Knowing that if the price goes down I will get a refund is the best.

Easy to find flights and see what is best for my trips. Then I can make a quick decision. Knowing that your cost may be reduced is even better.

Great website, easy to navigate. My purchase was done in less than two minutes. I got the confirmation and details of my flight right away.

Easy searching and booking experience. I had a voucher from my employer but could not figure out how to use it. But prices were still competitive!

I love FlightNetwork for its simplicity, speed and especially finding the lowest cost fares.
Don't fly often but I will use it from now on.

You exceeded all of my expectations for purchasing air travel. I look forward to using you again. It was very easy and user friendly.

I found more options to my flight route with fly network while browsing other sites.
No surprise, secure way of payment.
I will book again.

DO NOT WASTE YOUR $$ supporting this company, it's a black hole of ineptness and the WORST CUSTOMER SERVICE, YOU WOULD GET BETTER ANSWERS FROM A STONE.