• FlightNetwork

FlightNetwork

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Overview

FlightNetwork has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience, and second time. FlightNetwork ranks 17th among Travel Search Engine sites.

  • Service
    276
  • Value
    271
  • Shipping
    152
  • Returns
    208
  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 53.3%
Positive
98
Neutral
13
Negative
73
108
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How would you rate FlightNetwork?
Top Positive Review

“HiMy name is Alvaro Piedrahita”

Alvaro U.
10/10/24

Hi My name is Alvaro Piedrahita. Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.

Top Critical Review

“Bad experience”

Robert P.
8/31/24

I have no confidence in how Flight Network integrates with the airline reservation system. The reservation/email provides zero, nada information about seat assignments. This is an extremely unacceptable and unprofessional way to do business.

Reviews (1,267)

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Reviews that mention popular keywords

flight network (304) credit card (71) customer service (236) travel agency (19) booking agent (8)
Thumbnail of user julial734
New Mexico
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Easy to navigate, great prices...awaiting service!:)
And can't wait to see Iceland

Thumbnail of user erichs85
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I used your service the first time and it was flawless.
Thank you

Thumbnail of user ekaterinat17
New York
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I am resentful of the fact that you charge for every little thing, and the site set up so that one has to actively refuse every little additional charge you force on the customers. The site also issued "something went wrong" message several times. Everything seems to be designed to fleece your customers

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user einarmarinom
Tennessee
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

Todo muy bien y agradecido por la atención fue muy fácil y rápido 👍

Thumbnail of user ruslann8
GB
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Разно рабочий на ферме иангмере я из Узбекистана город Беруний дом 21

Thumbnail of user jessef390
New York
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Charging for SMS information is unethical. Charging for advance registration is unethical.

Thumbnail of user geraldm826
Kuwait
2 reviews
0 helpful votes
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May 17th, 2024
Verified purchase

No business class available
No checked in luggage option offered during the booking process.

No cabin seat map available
( Stand up class)!

Thumbnail of user virginias1512
Argentina
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

El proceso de selección de vuelos, ingreso de datos y pago es claro y práctico. Mi experiencia de compra de vuelos fue excelente.

Thumbnail of user ap638
New York
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Booked the flight then cancelled all of a sudden. Unreliable booking sites unlike Expedia and Priceline where they don't cancel on you after confirming your flights

Thumbnail of user douglasy229
Washington
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I went through the entire booking process for 5 people and when I received the confirmation email, I was the only one who was booked. I had to book the flight again for the 4 people in my party

Thumbnail of user amirmasoudm
Canada
2 reviews
1 helpful vote
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March 30th, 2024

They miss informed me several times and finally change my intial flight (which was perfect) to a very bad one with too much transit time (around 9 hours) and also charged me for service fee. I will never book flight from flight betwork. The agents are too unprofessional and it wrost to book flight more expensive with other site, rather than struggle with these guys!@

Service
Value
Thumbnail of user gayelynnm
Washington
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Every thing seemed quite user friendly. Since the fare I booked was Business Class, it would have been nice to see that stated on the Travel Document and the receipt.

Thumbnail of user monwarr
Canada
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

I called within a few minutes to cancel the purchase, and the lady on the phone said you will charge US $45 per passenger, unlike other agents who would allow 24 hours. I hope I do not purchase anything from Flight Network anymore in future, everyone should be aware of this.

Thumbnail of user faisala306
Saudi Arabia
2 reviews
0 helpful votes
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March 4th, 2024

Stay away! This was the response when I tried to seek a refund.
"I acknowledge your frustration but we already provided all the information we have. I regret that I will need to disconnect this call, which is inevitable due to many other customers waiting in our queues. We are doing our best in order to help you. Therefore I'm going to disconnect the call, thank you for understanding"

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zeevf1
Israel
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Happy with the system. No remarks. Just continue as you do today.

Thumbnail of user patriciaa2599
Canada
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Booking my flight was easy and cheap. I hope that at the time of the trip I will also receive the same attention.

Thumbnail of user avishb
Mauritius
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I used to book my ticket from other platform,then i came accross to this platform to book a trip through flightnetwork.com. I did book 2 tickets from Mauritius to New York,then Vaconcouver and last end in England then Back To Mauritius with flightnetwork. I paid for the tickets, seat selection, baggage tracking etc. Within 1 hour I received an email from Flight Network saying that my trip had been cancelled due to "technical reasons". No further explanation as I lost around $340 due to bank chargers and exchange rate.I did contacted support on their chat but they keep only saying that they already refunded the amount paid! Terrible customer experience and I will never use this travel website again.Wish could give a Zero Star Review

Tip for consumers:
Never Ever Trust this Website for Booking

Products used:
We went at an Agency .Physical one to place our booking

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mahmoudk38
Qatar
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Good experience it's very easy and I did my booking quickly

Thumbnail of user thomase1407
South Carolina
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

At first I failed to see how to pay. After that all went well!

Thumbnail of user thepoorseeker
California
1 review
3 helpful votes
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December 24th, 2023

Flight Network is the worst travel agency in the world. They are scammers. They received my refund from Air Canada but refused to give me back my money for almost 3 months now (see screenshots). Anytime I call their customer service which is based overseas, the poor guys read to me some scripts and said they're working on processing the refund. Run away from this travel agency as they are nothing but scammers. Don't ever book a ticket with them as you're screwed if something goes wrong.

Tip for consumers:
They refused to process my refund!

Products used:
Airline ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiaw2281
Ghana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The website was great. It would have been helpful for a call back number.

Thumbnail of user jaiswal.seeta14
India
1 review
0 helpful votes
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November 18th, 2023

I had booked a flight and airlines has changed my flight timing. I was not okay with the airlines timing and so I requested for refund.
I called customer care, sometimes they kept me waiting for longer and they didn't even cancel. I called airline to tell the same airlines clearly told me you are eligible for refund without any cancellation fees. They helped me to cancel and told me that your travel agent will pay you.
Even after so many days they are not even properly responding that when they will refund. Just telling us keep waiting.
I had to book ticket from other airlines and ended up paying higher amount because of date very close to festive season.

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christineo967
AE
1 review
0 helpful votes
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January 16th, 2024

Oh my goodness. I rue the day I booked through this company.

I made a booking and wanted to change destination. Couldn't be altered so I had ti cancel original booking and start again. I was told that I need to make contact after 7 days for the refund (don't forget that they take a whopping 263 aed cancellation fee).

I got on the Web chat, waited so long (over 40 minutes) that I had to leave it. The following day, I provide, name, booking reference, everything and ask for refund. Should be straight forward. Nope, 30 minutes later, they're still "working on it". After another while, I comment how poor the service is, they say that they've already set an email to me... say that, then! Inform me instead of leaving me hanging! Email says I'll have to wait for my money for an extended amount of time due to their workload. Not cool.

Service
Value
Returns
Quality
Thumbnail of user kamillahh
California
1 review
0 helpful votes
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January 9th, 2024

I paid for carry-on baggage for both my departure and return flights through Flight Network. My flight is tomorrow. When I checked in for my return flight, I was told by the airline customer service staff that they have no record of any carry on bag for my reservation. I was sent my receipt from the airline directly, and it was 35.77$ cheaper than what flight network charged me.
I called Flight Network's customer service and I was told they don't refund any products even though they admitted they made a mistake of charging me for a carry on that the airline had no record of. Flight Network told me the only resolution is I have to pay for a carry on bag at the airport then go through the trouble of submitting a claim for missing baggage. Flight network kept insisting there is no way to resolve the matter before my flight.
So either way I've lost money. Because paying for a carry on at the airport is much more expensive than paying in advance for baggage.

Tip for consumers:
Flight Network will not refund for mistakes they themselves make.

Products used:
I paid for carry-on baggage for both my departure and return flights through Flight Network. My flight is tomorrow. When I checked in for my return flight, I was told by the airline customer service staff that they have no record of any carry on bag for my reservation. I was sent my receipt from the airline directly, and it was 35.77$ cheaper than what flight network charged me.
I called Flight Network’s customer service and I was told they don’t refund any products even though they admitted they made a mistake of charging me for a carry on that the airline had no record of. Flight Network told me the only resolution is I have to pay for a carry on bag at the airport then go through the trouble of submitting a claim for missing baggage. Flight network kept insisting there is no way to resolve the matter before my flight.
So either way I’ve lost money. Because paying for a carry on at the airport is much more expensive than paying in advance for baggage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb3564
Australia
1 review
18 helpful votes
  • Send Message
December 12th, 2021
Verified purchase

Charged extra for a flexible fare and when called to make a change was on the phone for nearly 2 hours twice and no one ever answered just a very irritating hold message saying their customer service will be happy to help. Absolute rubbish. Gave u and lost my money now seeing how I can get this terrible company taken out of business.

Tip for consumers:
Don't waste your precious time on the phone.

Service
Value
Returns
Quality

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically responds within 9 days

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