FlightNetwork

Like that it clearly states baggage options as well listing some delay times at airports to help with flights that have connections to catch. E-mailed my ticket and the exact price quoted is what was taken out of my bank account. Everything is clearly stated (as far as seat selection prices and other offers such as flight cancellation insurance) before you hit the process button. Will mark up to five stars once I am able to check in with no problems ha ha.

This company is unorganized, has no level of customer service. Their systems are always "slow" or not working at all. To get someone on the phone is a nightmare and they do not respond to service requests in general. Never will i ever waste money on these clowns again.

Absolutely worst experience I have ever had with a company in my life. Had to cancel flights because of Covid - quantas reimbursed flight network but they won't reimburse me or use the flights elsewhere. One sales lady told me I could have a credit and then when I found flights I wanted and called back they said it was against policy. Now the phone line is always busy and haven't been able to get through for over a week. $1000 lost to this scam of an organization

After spending some 3.5 frustrating hours on many other sites, I was extremely pleased and relieved to discover this site which was easy to navigate and did not do the traditional bait and switch i. E. ``oh so sorry, the last few seats were just sold but we have others at a significantly higher price.`` - even though their web sites continue to advertise the sold out seats - we are talking early January reservations.

Shady business.
Also dba as FlyFar. (Same people. Equally bad.).
They charged me $58.95 for seat booking but I didn't book any seats. Not was this additional
Charge apparent when they charged my credit card. I got unpleasant surprise when I got my payment confirmation for the higher amount.
After waiting on hold for lengthy times twice to talk to 2 different people, they won't refund or actually do anything.
BEWARE: once they have your money they will keep it.
I will follow up with a complaint through my credit card company.

SCAM ALERT! The reservation form is very deceptive. It offers trip cancellation insurance for $4.01 per person and leaves out the "Per Day"part. It also doesn't provide you with a summary of charges to review in advance of your credit card being charged. So, the first time you see that the insurance charge has unexpectedly ballooned to $168 is when you see the receipt. I immediately called them and requested they remove the insurance charge. They refused, saying the policy had already been issued. On other travel insurance I have purchased, there was a cancellation period (normally 10 days). I asked to speak to a manager or supervisor and was told that none were available. THIS IS A SCAM!

So happy every time with my bookings with Flight Network!
Excellent service! Great prices! Everything is under control, you must to call them and you will have the best service, a positive answer for all your questions and requests.
Would definitively recommend.

Impossible to call them with wait times of +30 min, impossible to get a reply by email (+4 days and still waiting) it's quite extraordinary how these jokers conduct their business. Do yourself a favour and book elsewhere or direct with airlines, just not worth the hassle

Refused to allow a refund within the 24 hour window. This was clearly promised on thr website when we booked. Sat on hold for hours, called with a seperate cell phone and got through right away. We were hung up on several times during the process.

Look like this company is fraud. I had to cancel the reservation even before they bought ticket from airline. They have worse costumer care i have faced in my life. Person at customer was rude and said cancellation department will call me within in 24 hours and until now nobody called me. I suggest everybody not to use them. Its scam and government should take action against them. I am planning to sue them.

Slow customer support response. Contacted it to cancel a flight, but failed to connect. So I contacted the airline to cancel directly. But then the refund went to flightnetwork's bank instead of mine. Then when I asked for the refund from flightnetwork, it wanted to charge a service fee. Totally ridiculous because it didn't help me at all in the cancellation.

As long as you don't need service it may be ok, otherwise hard to reach and very stupid first line persons... we missed a connection for a long queue at the custom in Lisboa. It's not covered by their warranty. We have been told that maybe we wanted to visit Lisboa during the 6 hours to our replacement flight. Considering that afterward we had to sleep on the floor of Milan airport with our 6 year old daughter their answer was very mean if not mediocre...
Rather have a bowel surgery in the woods with a stick than travel with them again.

Horrible booking experience. I got an email saying airline cancelled one of my connecting flights. Called customer service to re-book alternate flight. Waited at least 50 mins to get to speak to an agent. Agents were rude and not at all helpful. Almost 3 weeks passed and no response. Finally had to call airlines to re-book and change my travel plans. Never ever book through this agency.

Forms are clear, easy to read and understand. Airfare prices surprisingly low as I took time to compare the quotes with quotes in other websites. Booking was a breeze. I'm a very satisfied first-time online customer. Will recommend this website to friends and family (to everyone). Price quoted was the exact amount (to the cent) deducted from my credit card.
Well done, Flight Network!

I started to use Flight Network many years ago and it always gives me the expected result in comparison with numerous other names of flight agencies.

As a manager role, I sometimes need to book business trips for the team members using credit card(s) entitled to my name or position. I just did one today online through Flight Network, and soon received a phone call from them for security purpose verification. I appreciate and praise it.

Do not book with this mob you get mislead, cancel your ticket, whilst the airline still selling tickets for same flight, hold on to very expensive flight refunds with no specific time frame for refund

I requested a refund for my ticket since the 29th of June 2023 they sent me an email that within 48 hrs the refund will be credited to my account, now its been almost 1 month and am calling every day either no answer or long term waiting on the phone call and everytime they tell me that my previous colleague escalated for the payment and you have to wait we cant tell you when the money will be refunded and they are so rude as if am cadging from them

I've never experienced such astonishingly poor customer service, an impossible refunds process and difficult to navigate website. They also refuse militantly to respond to any attempt to get in contact their office. For your own sake, never use Flight Network.

I had the exact same horror story as everyone else here. I wonder if there is a way for all the affected to gather to raise a government complain against this company so we can prevent they keep on stealing.

The airline cancelled our original booking so we requested a refund and agreed to pay the processing fee. Over a month later and after several follow up calls I keep getting told it has been escalated and will be processed within 3 business days. The site seems like a scam. Be very careful.

I found it easier to purchase your air tickets than from others. Hope you would keep it up, to encourage potential passengers like me to depend on purchase of tickets in the near future. Long transits for over 8 hrs are not addressed in your trip planning that bothers passengers.

Could you please offer me the cheapest itinerary for a return ticket (YUL-DAC), moving out on/around 1 Nov 19 & return on/around 24 Apr 20? It should avoid transits through the US.

The automated purchasing service works fine - but that is pretty easy to do.

But I was charged $20 more on the price quoted (ie. $283 vs $263) only to discover that I paid to select my seats! Beware of hidden charges.

And, of course, like all these online businesses, no email is provided, no chat function. You have to phone and pay long distance charges (to stay online and wait) if you are outside the US and Canada to solve this kind of discrepancy. All in all, a negative time-consuming experience. Bad deal.

Everything is done online now a days. This sites customer service is by far the top 3 the worst I've ever dealt with. I would highly recommend you stay away from this site. Go directly to the airline or use someone else. I'd make this my last choice to book a flight