• FlightNetwork

FlightNetwork

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Overview

FlightNetwork has a rating of 3.1 stars from 1,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience, and second time. FlightNetwork ranks 17th among Travel Search Engine sites.

  • Service
    276
  • Value
    271
  • Shipping
    152
  • Returns
    208
  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 52.9%
Positive
99
Neutral
14
Negative
74
108
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How would you rate FlightNetwork?
Top Positive Review

“HiMy name is Alvaro Piedrahita”

Alvaro U.
10/10/24

Hi My name is Alvaro Piedrahita. Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.

Top Critical Review

“Bad experience”

Robert P.
8/31/24

I have no confidence in how Flight Network integrates with the airline reservation system. The reservation/email provides zero, nada information about seat assignments. This is an extremely unacceptable and unprofessional way to do business.

Reviews (1,270)

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Reviews that mention popular keywords

flight network (304) credit card (71) customer service (236) travel agency (19) booking agent (8)
Thumbnail of user nelsont20
Samoa
1 review
3 helpful votes
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August 18th, 2019

They take your credit card number and then try to max out the money by repeatedly charging your account.

Thumbnail of user ashoks24
Canada
1 review
1 helpful vote
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September 3rd, 2019

I like flight network as this has good price and very quick service, easy to navigate recommend to everyone.

Thumbnail of user richardy64
Canada
1 review
0 helpful votes
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August 10th, 2019

Good at sorting out a credit card charge. Good phone message response and clarifications to my booking of flight.

Thumbnail of user kolaa1
Canada
1 review
0 helpful votes
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September 5th, 2019

I do appreciate your services. The customer service was great and my flight schedules was not messed up.
Thanks

Thumbnail of user erics2888
California
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

Jesus Christ. Those guys made me so much problems. When my return flight was cancelled by airline, and I informed them, they offered me refund (2 week before the trip) even though I was eligible for free reschedule and airline confirmed it. I insisted that I want to reschedule, they started offering some flight but told me it has to be confirmed with airlines first. I said ok, and I had to submit FIVE different flights, they never called me back to confirm or inform it's declined. I called myself after 1-2 days for figure out the flight they submitted wasn't confirmed. I spent over 400$ on roaming calls and 1mil in my nerves/health loss equivalent. All their agents just pretending they want to help but in fact they just lie and promise what they can't make. Disgusting! It's easy to become a racist after this, because all their agents are indians who were lying (every single one), and I probably talked to a different 20-25 agents. NEVER AGAIN. EVERYONE AVOID THEM AND BUY TICKETS FROM AIRLINE DIRECTLY. MyTrip.com is another site with the same support phone number (my second booking was with them). If anyone is planning to sue them, please let me know I would love to join the case.

Tip for consumers:
AVOIND those scammers and buy tickets from airline directly.

Products used:
rescheduled flight with an airline directly in the airport after long negotiotions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erict511
District of Columbia
1 review
0 helpful votes
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October 10th, 2020

I'll advise everyone not to ever use flight network. I'm sitting here regretting my decision. My flight was impacted by covid and so i got an airline bonus rebook my flight. Aside the long wait times when you call, flightnetwork is unwilling to book to flight for me. I was told i'll get a call in 24-48 hours however 1 week after that i never got a call. I called back and stayed on hold for 2 hours then i got someone to help me. After all this wait time, i was asked to hold again while they calculate the price of the flight. I was told the hold will be 2-3 minutes. After 30 minutes of holding, they cut the line on me. This means i have to rejoin another 2 hour queue and hope that i get a decent agent who is willing to give me what is rightfully mine. After waiting for 6 months plus chasing flight network to book my flight for me with my own credit and not getting any help, i've decided to stop beause it's obvious flight network is just another thief who shouldn't be allowed to operate at all. I can share proof of everything for you to see and advise yourself. STAY AWAY FROM THIS FRAUD OF A COMPANY!

Thumbnail of user rohitc21
Canada
1 review
0 helpful votes
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November 6th, 2019

Just enter your details and traveling place and confirm just one issue it doesn't let me pay through my american express credit card

Thumbnail of user bassamt
AE
1 review
0 helpful votes
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October 3rd, 2015

After compare with at least 5 different site flightnetwork price was the lowest and booking was so easy no hidden fees
Its really was good experience

Thumbnail of user keithw42
Ireland
3 reviews
0 helpful votes
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October 2nd, 2015

I feel the agent customer service is not that bad, can still be improved upon.
For today with the agent, It was alright, clear and understandable.

Thumbnail of user allanf20
Canada
2 reviews
0 helpful votes
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October 2nd, 2015

I found using FlightNetwork to be easy; the site was efficient and helpful. I am happy with this service so far. Keep up the great work!

Thumbnail of user georgec193
Canada
1 review
0 helpful votes
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January 23rd, 2018

Great site. Love the price Drop Guarantee. Been booking here for many years. Will continue to do so as long as I am able to travel.

Thumbnail of user carolinem637
KR
1 review
0 helpful votes
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April 11th, 2023

This is a very dodge one, charge me for over $220 AU for flexible ticket I have never choose. Shame on them. Do not use them.

Products used:
airline ticket

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user emilys428
Canada
1 review
0 helpful votes
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November 9th, 2019

This was by far the best pricing, times, duration and airports we could find and I was looking for 2 weeks. Happy to have found FlightNetwork.

Thumbnail of user barringtong1
Jamaica
1 review
0 helpful votes
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August 26th, 2020

My flight (Booking #SPTZ4G) that was booked through Flight Network (FN) was cancelled. FN claimed it was cancelled by Turkish Airline, but when I checked with Turkish Airline, they referred me back to FN.

I have been trying to rebook my flight or get a refund of my money, but my attempts to get through to FN have been an excruciating exercise in futility. First their number is busy. When you finally get through to them, you are transferred from one department to another. Eventually, when someone answers, you are told to call another department at a different number. And when make that call, the number is either out of service or eternally busy.

They do not return your calls. They do not respond to your emails and if they do, the response is meaningless, as it provides no clue as to how you can resolve the problem, except that you should dial their "Customer Service" number again.

FN seemed to be running a scam. They are taking customer for a "ride" and they seemed to have deliberately made it difficult for you to reach them for a resolution or a refund. They need to refund monies to persons whose flights have been cancelled due to no fault of their own.

I am NOT going to allow my money to be scammed by FN and will not rest until they respond to me in a meaningful and thoughtful manner.

Thumbnail of user bhawnap1
Australia
1 review
0 helpful votes
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September 14th, 2020

Staff didn't change the flight after mentioning medical reason. They were rude and didn't listen why

Thumbnail of user alessandrar2
Switzerland
1 review
0 helpful votes
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January 22nd, 2018

Incredibly helpful, outstanding service, extremely friendly, I can just say that I am very happy with this agent

Thumbnail of user garyk85
Canada
1 review
0 helpful votes
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November 27th, 2017

Excellent service telephone operator did his best to get us the best flight deals with our demanding schedule

Thumbnail of user belindan20
Canada
1 review
0 helpful votes
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August 7th, 2019

Clear, straight forward and easy process. Cheaper tickets and a very satisfied customer. Will definitely use FlightNetwork again.

Thumbnail of user ashw78
Australia
1 review
0 helpful votes
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November 15th, 2022

SCAMMERS & WORST CUSTOMER SERVICE EVER! Please avoid this company! You will never see your money again! They changed my flight from business to economy without my permission after i had already paid for business. I have been trying for 3 weeks to get them to change it back before i fly in 4 days now. No on ever calls you back, i have asked to speak to supervisors & told "they are busy". I have called them 20+ times now over the 3 weeks and they all put me on hold for long periods of time & then just say someone will get back to you - but no one ever does. Not ONE person has phoned me back. The last person i spoke to now said i have to pay to get it changed back. I am not giving them a dollar more i have already paid outright for business class which is now downgraded to economy without a refund. I have asked for a refund multiple times & they tell me they cant.I doubt i will ever see my money back again. I have taken it further and lodged a complaint with NSW Trade affairs now. PLEASE DO NOT BOOK WITH THIS COMPANY THEY ARE SCAMMERS!

Tip for consumers:
STAY AWAY FROM THIS COMPANY!!

Thumbnail of user ngoch2
Canada
1 review
0 helpful votes
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July 8th, 2017

This was an easy website to use and navigate through. Definitely will recommend to my friends for future use. I'd rate higher if I could.

Thumbnail of user reneeb88
Canada
1 review
0 helpful votes
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January 24th, 2018

Vinod, ext 2542, booked our flights and I was very pleased with his service. I will definitely book with him again on my subsequent trips.

Thumbnail of user tamarat18
Canada
1 review
0 helpful votes
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November 27th, 2017

William was the fist service person at flight network that was very good to deal with and helped me find solutions to my travelling needs

Thumbnail of user traceyw47
Canada
1 review
0 helpful votes
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November 26th, 2017

Awesome experience I booked my son and his friends for their bachelor weekend in Nashville and they are all thrilled with the value they got

Thumbnail of user janes429
Canada
1 review
0 helpful votes
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May 22nd, 2019

This is not the first time we booked with flight network and we always got a good deal. I'm sure it won't be the last.

Thumbnail of user marks262
Canada
1 review
0 helpful votes
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August 9th, 2015

I booked on line westjet#1212 to FLL@$235.13 and Spirit Airlines FLL to SJO@$160.37 with FlightNetwork booking fee$59.91=$455.41TOTAL

Red Tag your competition: Westjet#1212 to FLL@$235.00 andJetBlue FLLtoSJO@$201.00
With Red Tag's Seat Sale On all flights No Booking Fees=$436.00TOTAL

JetBlue is better quality compared with Spirit but that is Ok. $19.41 difference in price

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically responds within 9 days

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