Absolutely Horrible. I am an owner of a property listed. They harrassed me constantly from (indian accent)customer service. OMG what a nightmare.
For customers and owners. They were booking my property without my consent and then when the dates were unavailable they wanted a 150.00
Cancellation fee for their SCAM. Stay away PLEASE!
I have had a listing with Flipkey for 2 years, called to cancel and I have been on the phone for 45 minutes and still on hold. Very easy to create an account and have them start taking money out of your account, very hard to cancel. So 1 hour and 10 minutes and they would not let me cancel even though I created the account as the property manager. They said that they needed to speak to the owner. Again, you can create the account without speaking to the owner but not cancel it. Money is coming out of my account monthly, will just put a stop to it. No common sense on their part, It was my cell number, email and bank account on the Flipkey account. I even set up the security question? Anyway owners and property managers beware that the customer service is not on our side. Note: I was only going to cancel for a few months as we were booked. If anyone reads this from Flipkey, you need to review your policy, for we may not be back with our 2 listings.
As an advertiser on Flip Key I have noted that they send some 1/3 of fake clients for those who are under subscription pay per lead.
So you pay them for fake client and you do not know. I would avoid them to use in case you are searching advertising site. They are partial fakers and you will pay and for fake requests. Like in emails request where stands and this... " is your place good for yoga... :) And you get couple similar emails from time to time. Avoid them
One of the worst run for customer service and now to be on the receiving end of a crippling class action lawsuit. Why deal with these guys who wont return calls or your money. Deal with Airbnb and others
Signed up with FlipKey to see if I could increase traffic to my B&B on lake in Kentucky. I have enjoyed a five star rating from 3 of the best online travel sites for the past 4 years and could not get one inquiry from FlipKey in the last 6 months. They do not have the following that many of the other online travel sites have. Don't waste your time with this company or your effort.
Do not ever book anything using Flipkey. The worst company ever. They are currently in the process of assisting a very dishonest owner to keep in excess of $1100 for a property which I rented and had to cancel MORE THAN A MONTH before I was supposed to rent it. I spoke with the owner on the phone and she said she would issue full refund. Next thing I know, they are not issuing the refund because she changed her mind and she even told me that she got the cabin booked already with someone else for those dates! So of course I am going through my bank to cancel these unethical fraudulent charges right now. Very inconvenient. Incredible chutzpah! Shame on you, Flipkey and Trip Advisor!
Why does FlipKey allow a "bait and switch" environment on the internet. Have attempted to book two different properties only to be told the listed price is not correct and have the price hiked up $40 to $80 more per night. Attempted to contact anyone at FlipKey/TripAdvisor, without success. Have they become a "I'm too big to care" business?
Booked a week in FL for a friend's wedding. Our car rental fell through the day we were to leave, and I woke up sick as a dog the morning we were supposed to check in. After notifying the rental owner of our unfortunate circumstances, i received a text stating "ok, great." I then emailed him to see if he would at least refund the hold and pet fee amount (as my dogs never stepped foot on their property) and called and texted, and they couldn't even be bothered to reply. Try customer service? Good luck, it'll be 10 years before those people give you a straight answer. $1300 bucks down the drain, and saw a real crappy side of people in the process.
I honestly don't know what the low reviews are for, FlipKey have done everything they possibly could during the Covid-19 pandemic. I will still not hesitate to use their services in future. Thank you FlipKey :D
Just spend the past weekend at a location in Hollywood/Broward County, Florida. The apartment was fully equipped, internet, tv, etc like you're at home. Beach was one step ahead, perfect location to forget all stress. Very clean and well maintained. The best part was that although we took food, beverages and some stuff for the 4 days, it was very easy to find restaurants and night entertainment close to the apt. No doubt we are going to repeat the visit cause me and my family are really satisfied. This is a 100% recommended place.
Answer: If you do, you will loose all previous phone numbers and email address from previous inquiries. Flipkey will raise the rental rate paid by potential guests. In my case rents went from $3500 for a week to over $4,000.00 making my property no longer competitive. Service worked great up until a couple years ago. Subscription fees were raised annually, inquiries were dropping, and bookings were dropping. I contacted Flipkey yesterday and they said they are prioritizing free listings since Flipkey collects a healthy booking fee. Said their plan is to discontinue annual subscriptions. Convinced me that free listing will be best for me and they are going to credit my prorated annual subscription. After doing this, 330 previous inquiries phone and emails were gone! Make sure to capture previous contact info or you will loose it.
Answer: I list my property with Flipkey and VRBO. I finally got my first booking through Flipkey but the folks canceled because Flipkey charged them $300. VRBO's fee would have been $120. I would suggest going to VRBO. Looking at the rest of these reviews, it looks like a crappy company.
FlipKey has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlipKey most frequently mention customer service, trip advisor and cancellation fee. FlipKey ranks 146th among Vacation Rentals sites.