business logo of FlipKey
How would you rate FlipKey?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
6 helpful votes
Follow michelle p.
Unfollow michelle p.
Send Message
Share Review
Report Review

Absolutely Horrible. I am an owner of a property listed. They harrassed me constantly from (indian accent)customer service. OMG what a nightmare.
For customers and owners. They were booking my property without my consent and then when the dates were unavailable they wanted a 150.00
Cancellation fee for their SCAM. Stay away PLEASE!

Date of experience: June 17, 2018
New Jersey
1 review
3 helpful votes
Follow Steve M.
Unfollow Steve M.
Send Message
Share Review
Report Review

Property manager
June 23, 2015

I have had a listing with Flipkey for 2 years, called to cancel and I have been on the phone for 45 minutes and still on hold. Very easy to create an account and have them start taking money out of your account, very hard to cancel. So 1 hour and 10 minutes and they would not let me cancel even though I created the account as the property manager. They said that they needed to speak to the owner. Again, you can create the account without speaking to the owner but not cancel it. Money is coming out of my account monthly, will just put a stop to it. No common sense on their part, It was my cell number, email and bank account on the Flipkey account. I even set up the security question? Anyway owners and property managers beware that the customer service is not on our side. Note: I was only going to cancel for a few months as we were booked. If anyone reads this from Flipkey, you need to review your policy, for we may not be back with our 2 listings.

Date of experience: June 23, 2015
BA
15 reviews
130 helpful votes
Follow Eddy C.
Unfollow Eddy C.
Send Message
Share Review
Report Review

They spam advertisers
January 8, 2016

As an advertiser on Flip Key I have noted that they send some 1/3 of fake clients for those who are under subscription pay per lead.

So you pay them for fake client and you do not know. I would avoid them to use in case you are searching advertising site. They are partial fakers and you will pay and for fake requests. Like in emails request where stands and this... " is your place good for yoga... :) And you get couple similar emails from time to time. Avoid them

Date of experience: January 8, 2016
Belize
1 review
4 helpful votes
Follow Benque G.
Unfollow Benque G.
Send Message
Share Review
Report Review

One of the worst run for customer service and now to be on the receiving end of a crippling class action lawsuit. Why deal with these guys who wont return calls or your money. Deal with Airbnb and others

Date of experience: March 26, 2016
Florida
3 reviews
36 helpful votes
Follow Andy W.
Unfollow Andy W.
Send Message
Share Review
Report Review

Signed up with FlipKey to see if I could increase traffic to my B&B on lake in Kentucky. I have enjoyed a five star rating from 3 of the best online travel sites for the past 4 years and could not get one inquiry from FlipKey in the last 6 months. They do not have the following that many of the other online travel sites have. Don't waste your time with this company or your effort.

Date of experience: July 17, 2017
Texas
5 reviews
22 helpful votes
Follow Paulina L.
Unfollow Paulina L.
Send Message
Share Review
Report Review

Fraud
June 27, 2017

Do not ever book anything using Flipkey. The worst company ever. They are currently in the process of assisting a very dishonest owner to keep in excess of $1100 for a property which I rented and had to cancel MORE THAN A MONTH before I was supposed to rent it. I spoke with the owner on the phone and she said she would issue full refund. Next thing I know, they are not issuing the refund because she changed her mind and she even told me that she got the cabin booked already with someone else for those dates! So of course I am going through my bank to cancel these unethical fraudulent charges right now. Very inconvenient. Incredible chutzpah! Shame on you, Flipkey and Trip Advisor!

Date of experience: June 27, 2017
Tennessee
1 review
3 helpful votes
Follow van b.
Unfollow van b.
Send Message
Share Review
Report Review

Bait and switch
December 30, 2015

Why does FlipKey allow a "bait and switch" environment on the internet. Have attempted to book two different properties only to be told the listed price is not correct and have the price hiked up $40 to $80 more per night. Attempted to contact anyone at FlipKey/TripAdvisor, without success. Have they become a "I'm too big to care" business?

Date of experience: December 30, 2015
Michigan
1 review
10 helpful votes
Follow Ben H.
Unfollow Ben H.
Send Message
Share Review
Report Review

Awful
November 19, 2018

Booked a week in FL for a friend's wedding. Our car rental fell through the day we were to leave, and I woke up sick as a dog the morning we were supposed to check in. After notifying the rental owner of our unfortunate circumstances, i received a text stating "ok, great." I then emailed him to see if he would at least refund the hold and pet fee amount (as my dogs never stepped foot on their property) and called and texted, and they couldn't even be bothered to reply. Try customer service? Good luck, it'll be 10 years before those people give you a straight answer. $1300 bucks down the drain, and saw a real crappy side of people in the process.

Date of experience: November 19, 2018
Arizona
1 review
4 helpful votes
Follow Kristina S.
Unfollow Kristina S.
Send Message
Share Review
Report Review

I honestly don't know what the low reviews are for, FlipKey have done everything they possibly could during the Covid-19 pandemic. I will still not hesitate to use their services in future. Thank you FlipKey :D

Date of experience: July 11, 2020
Florida
1 review
12 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Send Message
Share Review
Report Review

Just spend the past weekend at a location in Hollywood/Broward County, Florida. The apartment was fully equipped, internet, tv, etc like you're at home. Beach was one step ahead, perfect location to forget all stress. Very clean and well maintained. The best part was that although we took food, beverages and some stuff for the 4 days, it was very easy to find restaurants and night entertainment close to the apt. No doubt we are going to repeat the visit cause me and my family are really satisfied. This is a 100% recommended place.

Date of experience: June 29, 2015

Overview

FlipKey has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlipKey most frequently mention customer service, trip advisor and cancellation fee. FlipKey ranks 146th among Vacation Rentals sites.

service
10
value
9
shipping
1
returns
5
quality
10