FlipKey

We rented a property through FlipKey last weekend, and when we arrived we discovered most of the amenities promised weren't there, the property was filthy, the outside was trashed, and the owner was completely unresponsive. We call FlipKey and they assured us they would deal with the situation, and get back to us the next day. They didn't. Nor did they the next four times, over the next four days we called. Each time we were told a specialist was working on the case and would call us. Obviously a stalling tactic. I tried to post a review on TripAdvisor to warn future renters, because of course FlipKey is continuing to profit off this substandard property, but TripAdivsor won't post my review. Pretty sketchy. I would strongly suggest not booking through either of them.

Extremely incompetent staff including managers, supervisors. We listed 1 of our condos and felt from the beginning that it would be a huge mistake. First week in March, paid in full for an annual subscription. Spent many hours completing the info, uploading photos. They took our money but never ACTIVATED the listing.
Numerous emails and calls. BIG WASTE OF TIME AND MONEY. End of March and now I have to file a dispute with our credit card for a refund.

I tried to rent a house through this site. I clicked on contact owner and got a mail from a fake owner. The scamer must have infiltrated Flipkey or is Inside FlipKey.

I received FlipKey documents and formular and a FlipKey like banking adress.
I lost 7200$ dollars because a scamer contacted me after my visit on this site and he used all logo and documents of FlipKey.

FlipKey claimed that their site is ultra safe and did noting for me. I've lodged three complaints against them.

Never trust this site. It is unsafe and FlipKey will do nothing for you (if you managed to reach them)...

About a week ago I was unable to update my Flipket calender after I received a booking on another site. The site was just frozen for 3 days until I gave up wasting time. A booking request came through some days laterfor 21 days. But as the first 2 days were not available I was unable to accept the booking. I sent the guest another quote. But as the guest was travelling by road, he was unaware that his booking had not been processed and that there was a new quote. There n waso support from Flipkey, Sent an email to the support it came back this email no longer active. As a result, I have declined other bookings, and missed out on this $1230 booking. Will be delisting on Flipkey and advising all others to do so as well. Just pathetic. Horrible. Time wasting Deceptive. Host support- Zero. Go Airbnb. You rock! Flipkey, you suck! Big time!

I am an owner of a rental property and just yesterday had to deal with an irate vacationer because FlipKey's vacation rentals website failed to properly sync my calendar with VRBO. Flipkeys customer service representatives, located in a foreign country, could not understand this issue and blamed me as well as the vacationer for the issue. I had to force them to help her find additional accommodations for the renter. I feel terrible for this woman and cannot believe trip advisor would associate themselves with such a terrible company.

This morning I learned that the renter did indeed find the necessary accommodations she required. I on the other hand refused to pay the cancelation fee and FlipKey blacklisted my listing from their website. Another sign of terrible customer service. Instead of fixing the problem they instead wipe it under the rug. I am sure this problem happens daily. I would NEVER EVER EVER use flip key or TripAdvisor again to list my properties.

I have advertised two nightly rental properties on Flipkey for at least five years. I have had to call customer service on several occasions, and have been very dissatisfied with the entire process.

Flipkey has refunded damage deposits to guests when I requested they be kept due to the guest damaging something on my property that required replacement or repair at my expense. I provided pictures and detailed information, and still did not receive any compensation. Multiple people at Flipkey were involved, and one did not seem to know what the other was doing.

Customer Service personnel are located in India, and they are difficult to understand and refuse to work to resolve issues responsibly.

My listing was offline for an undetermined amount of time because their site had problems. It took several phone calls and emails before it was put back online. Of course, I was not compensated for the period of time it was not online.

One of my properties sold and I relocated some guests to other properties. Flipkey charged a cancellation fee even though there were extenuating circumstances.

This company will just steal your money at every opportunity. I would not recommend listing with them. Advertise on VRBO or other sites that are reputable.

Great deal and easy to search. Thank you for the simplicity of finding a vacation location. Just go for it.

We 're listing 21 properties with flipkey since 2009 and always respected our engagement and payment. They changed several times policy and we follow. In May 2017, we were asked to remove all our properties from Holiday Lettings- we did it as they mentionned it is same company. We answer all our inquiries within 4 hours/ we got almost 5 stars reviews for all properties but because the calenders are not easy to up-date and we faliled to up-date and declined, they remove us with no notice.! And we have several booking to come but unable to access our properties. We 're waiting for now 72 hours to know what to do with the booking and payment to come- Silence. This is such a lack of responsibility and care for their customer. Very very dissapointing...

First time I used their services, I read these terrible reviews, I had to admit that I had second thoughts about them. After using them, I can say that it's easy to use and I haven't encountered any problems. The payment was easy, everything was smooth.
Now, I cannot understand why then anyone googles them, it pops up bad reviews, when there are websites with thousands of reviews from satisfied customers. This is the reason for leaving my review, I believe that this website's poor rates are UNFAIR.
GREAT EXPERIENCE.

Worst company ever! THEY LIE AND ARE NOT THE BEST. We have owned a vacation rental for four years, never withholding a damage deposit. We have a contract all renters must agree to in order to stay in our vacation rental. The client must agree to no smoking on the premisis or in the home. Our client allowed smoking in the home permenantly damaging the curtains and fabrics on the furniture. Costing us thousands and thosands of dollars in damages. We attemtped to retain our $300 damage deposit and Flipkey / Trip Advisor released the $300 damage deposit stating there has to be physical damage to our property. What does Flipkey think smoke damage is if it is not physical damage? Terrible company. I would rate them a 0 if I could. We get 100 times the business from a much better honest company. Do not give Flipkey/Trip Advisor your business.

This was my first experience with Flipkey and will definitely be my last. We booked an accommodation in Carlsbad, U.S. for July 16 back in Sept 15. We paid in full and had it confirmed. Twice since the booking, the owner Samuel C (Cryan) had tried to extort extra payments from us, the second time after 6 months for approx. £500. When we refused to pay he cancelled with no apology. This comes almost with only 2 months to our travel date with very limited alternative accommodations as it's the 4th July holiday weekend. I contacted Flipkey 3 times and the recieved 3 very generic emails with absolutely no helpful information. The final email from Flip key informed us our booking had been cancelled due to double booking. How can you double book 9 months in advance? And also immediately after refusing to pay an additional £500. (Just checked online and the dates are now available after my booking was cancelled). I would advise everyone to use a more reputable travel company than Flipkey- at least you'd know your booking was safe and they'd have a customer service that could actually help.