FloraQueen

I have placed an order as a thank you gift for friends visiting Barcelona. The order was made on 6th November. Until now 11/11 it has not arrived. My friends are leaving and will never get the gift. I lost 49 euros

I ordered a gift box with bottle of win for my colleague. The delivery was not accomplished. When I tried to find out why (after spending hours and having to overcome non-english speaking support) they said that the delivery was "destroyed" already, as the person was not home. Nobody ever tried to make it work from their side...Now they are sending me spam emails every day, and all attempts to unsubscribe are not successful. Never use this company, and no need to thank me for saving your nerves!

Birthday order delivered 3 days earlier than required, the bouquet delivered is completely different from the ordered one, customer support ignores requests. It is absolutely irresponsible compan

Highly recommend beautiful flowers delivered on Mother's Day weekend thank you. I've bem use it for over 5 years

I have ordered flowers to Paris in the valentine's day, no body delivered anything and there is no way to contact them. They took the money.
I wished I could read people reviews about them before making this mistake

Driver called my mother's home asking which apartment to deliver to. My mother explained in both English and Hungarian that he is in the wrong district of Budapest and that her street has no apartment buildings on it that the man could not communicate in either language, and then my order was marked delivered to the wrong address, I attempted a second order to be delivered for Valentine's Day and the same thing happened. I have repeatedly tried to contact Flora, to resolve my issue and there is no one to speak to. I have placed tickets in their customer service I have contacted them on Facebook on WhatsApp and on Google. They are completely unresponsive. If I could give them zero stars, I would.

This site appears to intercept Interflora orders, charges a premium price, then reorders through a local florist and keeps the profit. My boyfriend paid A LOT extra for an elaborate bouquet, delivery first thing in the morning (on a Saturday) and a vase. He received confirmation that the bouquet was "on its way" 8 hours after it should have been delivered. A fairly simple bouquet arrived late Monday afternoon, with no vase. FloraQueen refuses to answer his messages and telephone calls. I called the florist who made the local delivery and she said that the order was only received on the Monday and did not include payment for ealy delivery nor the vase. It has become a really disappointing and distressing incident. Either stick with InterFlora or directly support a local florist, stay away from this company!

Ordered from their website on 12/2/24. Only the flowers arrived on 16/2/24 from the entire package! Paid ~£68 to receive the flowers costing £35. Responded to an initial complaint via their website on the 15/2/24 to say they would "try their best". This company deserves to close down! Unacceptable and hopefully someone in the consumer support in Spain will read all these negative reviews and act on it!

Flowers were delivered five days late although I ordered same day delivery order. Upon arrival, the flowers were browning and wilted.
Customer service does not exist. No one answers the phone or replies to customer support email.

My flowers were supposed to be delivered Feb 15th. They have not delivered anything and it's the 26th today. I have sent at least 10 emails, each one of the ones they have replied they repeat the exact same thing and not only that but barely answer if anything at all (good luck calling hahahaha) and when they do it's just straight up nonsense with excuses it's truly pathetic. They are a company that commits fraud at least in my book. They make you order then when you do, they either never deliver, they will definitely not answer and ignore all calls/texts/emails. This company commits fraud and is negligent to consumers, just look at the other reviews they speak for themselves, literally. AVOID AVOID AVOID in my personal opinion they have to be the worst flower company in the world.

Terrible experience! The arrangement I ordered was completly different in type of flowers, size, and quality from the one that was delivered. In addition, flowers delivered were old!

I ordered a birthday gift for my best friend.
They delivered one day late.
Orchid plant had a dead and frozen flowers and a broken vase.
I sent the an email upon receiving it.attached a photo the reply o had was we need at least 2 photos I then sent them 5 more photos the reply I had as I had received the extra photos more the 24 hours I can't help you.
Very kindly I will give you %20 discount on your next purchase.
Very unhelpful I will never recommend this company to anyone else.

Helaas bloemen besteld voor een verjaardag en betaald maar mijn bestelling nooit bezorgd, ik probeerde hun te bereiken zowel via email en facebook en instagram maar nergens een antwoord op gehad.
Mensen besteld niks aub bij hun

Horrific experience, wouldn't recommend it to my worst enemy. They charged my card, and sent me a confirmation, only to tell me 3 days later that they couldn't deliver, and now they say the return of the money will be in 14 days.
HORRIFIC!

Horrible customer service. Full 2 days after flowers were supposed to be delivered and still no delivery in sight. I paid extra for fast delivery and they refuse to reimburse delivery charge. Brutal, use someone else.

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

Order was delivered 3 days later from the set delivery date.
Quality of the bucket and additional items ordered not met at all. Paid for deluxe bucket but it doesn't look like that at all. They left the card empty even though they have a box were you text a message and i had put a note there. Very unprofessional.

My recipient said - 'smashed box' 'terrible', 'awful'. Turned upside down', 'broken'. 'looks like it was opened and closed several times'... 'this is $#*!' 'stop wasting your money'
'no paper, nothing'. I have used this service half a dozen times to Poland and always a problem.
No response form them. So it's review time. But I worry people miss these reviews.

Did not get what I paid for. I know that they may have to substitute flowers they may not have everything that is in what I order. But what we got had was three roses and pretty much either cheap flowers or filler

I ordered flowers on 8/26. Today, 9/1, they have not been delivered yet. I chose an expensive bouquet for a very special event. Their customer service is spotty... or nonexistent. It is interesting to see how they try to hide real customers' bad experiences by writing five-star reviews themself. Do not trust this company with your hard-earned money! They should be ashamed.

Flowers arrived 4 days later frozen, sad, rotten as photo 2, awful they were supposed to be beautiful as the photos on their website suggested. Have contacted them several times but with out luck here what I go for St Valentine

I bought flowers for birthday/mothers day gift and they never arrived. There is no way to contact the company, no tracking info. Wish I read the reviews sooner as this is clearly common practice with them. I'm still trying to get my money back through PayPal, but I'm not sure if that will work. £70 down the drain. It's disgusting that a company can sell sympathy and casket flowers to scam grieving people. Shame on you!

Made an order for two bouquets for 2 different dates. Both orders were delivered with a delay of one day and two days, respectively. Flowers arrived not fresh, orders arrived without soft toys, that is, not in a complete set.

Based on the above facts, as well as from reviews about this company all over the Internet, we can conclude that these company are ordinary scammers.

For those who are thinking whether to use the services of this company and whether they can be trusted - do not even think about it. You will be cheated for money and ignored.

Support responds one message per 2 days, responds with standard prepared phrases and promises that they will figure everything out.

If you want to completely ruin your holiday, surprise, gift - FloraQueen is for you.

Scammers.

My order numbers are: *******, *******