FloraQueen

My Mum paid €60 excluding taxes and delivery costs for a large summer bunch, to be delivered to me in central London (not the end of the world). We are in August when flowers are abundant and super cheap.
The bouquet I got had 3 sorry looking pink roses, 4 worse looking daisies, with some sparse greenery. Small bouquet at best and not in the freshest state.
Disappointing and absolutely livid at the total rip off!
Don't ever buy from Floraqueen!

PLEASE DON'T REPEAT MY MISTAKE. I had ordered flowers under order no. ******* on 16. 08. 20 for delivery of flowers for my daughter's special birthday and had paid Euro 66.90 which is quite expensive. Not only the flowers were not delivered but there has been no response to my 5 follow up emails asking for refund. This is very unprofessional for an international company which boasts of timely quality service. The lack of response except the first time is infuriating. Having no calling number makes it even more difficult to contact this company. Please don't order with this company for you, are going to be disappointed and you will regret it very much just as many buyers have experienced. I wish I had seen the reviews before i ordered the flowers. Please don't make my mistake.

Ordered flowers for delivery in Australia. Asked for a delivery date two weeks in the future, so plenty of time to prepare. Order never arrived. Inquiries initially went completely unanswered. Then, received an email that contained only the text of my inquires and complaints. Essentially, this is a criminal enterprise

This company is a shame and should be avoided at all costs. I chose a DELUXE arrangement (largest option) to be delivered next day. Firstly they contacted after 48 hours via email to advise they could not deliver due to unforeseen issues and would I still like them delivered. I advised yes, of course. Finally they did get delivered but after a further 3 days, so total delivery took 6 days. I was then shocked to see the size of the flowers delivered - image below. Total rip off and company not even concerned. Going to contact my bank to get refund. Worst experience and will not use them again and will tell others to AVOID!

Flora Queen delivered flowers in a shattered vase. Flowers died 24 hours later. Impossible to get a hold of someone for a refund. I have sent 5 emails so far and all I get is an automatic reply. Do not purchase from this florist service.

Ordered, read the reviews, became skeptical, got my order delivered on time, and an amazing packaging and great quality. Always a thumbs up, would definitely order again. Love the effort here.

Thank you very much.
Order to France from India, and well, all cheers friends.

I placed an international order with Floraqueen for a potted pink azalea, to be delivered to my mother in England for her wedding anniversary on 10 November. She is 95 and living in a nursing home. Notice of delivery was never issued, and the plant still has not arrived. I have written three times to FloraQueen, with no satisfactory response. This has cost me $103. I said that i would accept either [very] late delivery, or refund. Still no response.

I ordered the largest of 3 sized bouquets (Deluxe) from FloraQueen. They were delivered a day late, missing the milestone Birthday, and the bouquet itself was incredibly disappointing for the largest size at €85 (+delivery). FloraQueen believe this bouquet meets their standards, if I had of ordered the smallest size (classic) we would have received just 2 flowers. Only when I pushed for a refund I received a 20% discount off a future order. Do not order from FloraQueen if you want to miss your special occasion completely and be embarrassed about what your loved one will receive.

Got delivered a bouquet of a very old flowers. They died 2 days later and also got a teddy bear that was a bit torn (heart not well stitched). I contact the customer service through website, sent 3 emails and no reply. I got a reply through their page on facebook and they offered me a 50% discount which for them is good enough to cover the deception of my girlfriend. I highly do not recommend them because once the only things that matters for them is money. If you have an issue with your package, no one is there to help you.

Ordered from the site to send my MIL flowers in Greece for Mother's Day. It showed up on time but I paid almost $20 euro to have a full size card and the florals in a decorative ceramic pot. It showed up without either. Our note was printed on a piece of paper and stapled to a mini envelope. They won't do a refund because I contacted them after 24 hours from delivery. Beware when you order and check your order

When buying they confirmed exact day of delivery and delivered after that date. I also paid for a card that was not included. Trying to contact them in a phone with an recording or on their site through a form that does not work...

Ordered flowers as for my friend for Christmas
Paid extra for morning delivery so total order was almost 60 euro. Received an email later that evening saying no one was in. They were in all day and I provided a telephone number for the recipient. Courier did not knock on the door or call them. I was fobbed off by an automated message and told to call the courier. Half an hour on phone from uk to Spain, courier says " parcel" is at another depot.
I requested a refund and was declined by another automated message saying recipient not in so no refund, along with a photo of the front of a random property, I then get sent an automated customer satisfaction survey to complete! More than a week later the flowers were delivered to my friend and you can only imagine what they looked like. These people are crooks, how can they justify delivering dead flowers a week late and refuse a refund

Horrible service. Ordered flowered to get delivered on valentine's day. Decided to check my order status today and I see that no-one even plans to deliver them today. Surprise ruined. Can you get a full refund? Of course not.

My deployed husband sent this to me with the best intentions as we are due with our baby in two weeks. This is what he ordered vs what I got, it seems comical to even compare. Given the price that was charged it really seems like it's a rip off ($130 use) Kindly request a reimbursement you can pick up the Flowers as this is not what he paid for, super misleading.

I wanted a gift for my friend on Valentine's Day our first…looked around for international florist and went with floraqueen. Spent 140 Australian dollars…morning of Valentine's Day got a message said it would be delivered. Never arrived no email…I sent three four emails before end of business with no response. Still no response. No phone number to call…my friend and I are very disappointed…I will never use again and advise against using. Even if delivered today will not be the same as she was waiting all day on Valentine's Day. Very upset customer

Do NOT use this Company under any circumstances. Was totally embarrassed by the cheap looking arrangement sent, did not match the photo. The message I typed for the card was not the same either. Still awaiting a response to my complaint. Order# ******* Wish I had read these reviews before ordering! One star is too much! See pictures, ordered the Autumnal Splendour: Lilies and Roses but the arrangement with the red roses was sent!

I sent my mother a bouquet in Italy and it is nothing like the one in the pictures. Save your money or buy from someone else, their flowers are old and they dont put nearly as much effort into it for 80$ Also sent a card for 10$ and it is just a small white piece of paper.
I wish i read the reviews before i went and purchased but oh well, reading everything i feel lucky it even got delivered!

The biggest scammer in the world, would have given it a negative score if I can! Ordered some sympathy flowers for my auntie for the loss of her husband. The bouquet arrived 3 days late and looks nothing like the one on the website.
Should have read the reviews before ordering. Do not trust any positive reviews for this company!

I live in the USA and used this company to send flowers and champagne to my wife who is taking care of family in Europe. Spent nearly $140 and they didn't deliver anything.

They blame me for giving a wrong address, but the shipping company shows Floraqueen provided a different non-existent address than the one I provided and that's on my order receipt. It's a scam.

I feel so stupid for not reading all the other reviews from people who had the same experience and explained this company is running a scam. I'm now living the nightmare of trying to raise a Paypal dispute to get my money back.

This poor bouquet of 10 small roses, one chrysanthemum, a twig of aster cost over 50 euros, came a day too late and literally frozen by the cold (ice in the box) because of really bad packaging and not adapter to the weather outside at all.

The delivery was specifically organised for a birthday, and I had spent a significant amount in order to get a nice bouquet across to my mum. Not only did it not arrive on her birthday (and impossible to get in touch with customer service) but what was eventually sent looked nothing like what I had ordered.

Please stay clear of floraqueen, it's an absolute scam!

Below - what I ordered (excluding the nice Chocolate also purchased) vs what I got. As you can see, not a rose in site. Also my mum has no use for a teddy.

I have never had such an horrible experience regarding online shopping! I ordered for my mother's birthday a bouquet + vase+ chocolates + a card with message... on the site it said delivered but my mom never received nothing! I contacted them with almost 20 mail and initially they said they were trying to contact the florist, later they sent me an automatic message saying they were late with deliveries... I placed the order on the 12/February to be delivered on the 15. What is really painful for me and my siblings is that our mother (someone that works 12 hours in the hospital) didn't receive nothing for her day! Please don't use this company! They will disappoint you and they don't really give a F...! Oh and I spent 112€!
1 star is really too nice for this horrible company! -10 is more appropriate! I am sure all the positive comments on their website are FAKE!

Not recommended at all. They do not bother to deliver your gifts once they received your money.

I ordered flowers in advance, double-checked the address, but as long as the recipient is a guest - the name might be unknown for neighbors. To mitigate that - local cell phone number was provided. Nobody ever called.
Five! Days after failure they sent an email to me - something like that "we screwed up, but it is all your fault - no refund, no flowers". And the funny thing that they replied to my inquiry sent on the delivery date when I learn that my sister did not get any flowers!

If they have reacted somehow on the delivery date - we would resolve that for sure, but now there is nothing to deliver, flowers are probably spoiled now(if there were any flowers at all - nobody has seen them). But nobody cares.