FloraQueen

So disappointed. Sent flowers to Australia and were not delivered. Have tried getting in touch with floraqueen but failed. Such an expensive mistake. I am not in a position financially to try another company.

Such a terrible and disappointing experience!
Flowers ordered look NOTHING as in the picture, and I ordered a premium size (the best).
In the picture there is minimum 50 beautiful blush roses, and we received bouquet of 8 bright pink roses. We did not order this! If I wanted pink roses, I would order them.
Delivery was late, no one called to confirm that items is being delivered. No phone number to call to query what is happening. Lindor Hear NEVER arrived, money was deducted, it is on order confirmation e-mail and at the same time FloraQueen is saying that it was never ordered.
The worst experience ever!

Don't order flowers here! Don't do it! They make you pay also high shipment and the delivery is NEVER on time. And if you want a refund they only give you a voucher to spend only with them… so ridiculous, and I know this exactly because I tried twice and twice was terribly bad

I had a not so good experience. I made 2 orders; one to London, UK and one to Lima, Peru both to be delivered Christmas Eve. At no point was there a great tracking system, the needle always said "being prepared". On Christmas Eve the flowers arrived in London but for Peru it was not the same. I gave Flora Queen the address and as the person did not open the front door, they left a card to say they had delivered to another address (image of card attached and image of confirmation email with delivery address attached; 2 completely different addresses). Why! I do not know. To date, I have not had a response from Flora Queen as I complained as the recipient in Lima, Peru never received her flowers which were expensive and I have sent them 3 complaint emails, the last one asking for a refund. I will never use them again!

This company offers the worse customer service I have ever experienced. The flowers were sent to the wrong address despite their confirmation of the correct one. Consequently flowers arrived in a completely different location in France. They said it was my error and refused to accept liability, offer a refund and now ignore all emails. They claim to be "experts in international flower delivery" which they are clearly not. They still have £68 of my money and do not respond to any communication. This must be fraud and theft?! Use this company at your peril.

If there was an option for 0 stars that is what I would have given. I ordered an arrangement to be delivered on Christmas Eve, did not arrive, still not arrived. I have sent 5 emails for a refund, no reply, but still being bombarded by promotion emails. Dont think I am going to see my money back or an apology, disgraceful customer service.

First order was not delivered, company offer as refund ticket for new order. I made the same order but in 2 weeks price was increased by +4€. Second order was delivered 2 days latsr than requested. Flower shipped by DPD, almost die during 2 days of shipping. Quality of flower absolutely does not reach price 55€, but around 20€ at most... I have no idea how this company can work with this quality. NEVER MORE! See picture what is expected from website and reality what come.

Shady dealings, definitely a fake business, and of course they never deliver anything they just steal your money. If anyone can tell us how we can get them in trouble, please do. It seems they've made a living scamming everyone they can, they need to be stopped.

My order was # *******. The flowers were NOT DELIVERED to the recipient. Tried 3 times to contact Customer. Service with absolutely NO response. I have not heard a thing from them. Their web site did not work well either. These were very important flowers to be sent to my daughter (who was recovering) on her birthday. I wish I knew about this site before I ordered. Please be warned... Look at the reviews. This so-called company is horrible.

Terrible service!

I ordered through this company flowers for my mother s birthday and specifically said for what day I wanted to receive them considering that was a b day present.

At the end the flowers never arrived and also I never received any e mail or anything to inform me about delivery delay or any problem, so I didn't even have time to organise something else

Absolutely terrible experience!

I highly suggest look for a better company if you care that your flowers gets delivered in time

I bought a bouquet to be delivered on 10/02. It has never arrived. I have written several times (more than 5 already) asking for details. Nobody tells me where the order stands; if it will be delivered once, or they will pay me back the money.
No answer at all. This is a shame.

Ordered 3 days ahead of the required delivery date, they set the delivery date a day later than ordered and agreed. They just got it wrong. Messed up my anniversary surprise for my wife. They Didn't answer customer help requests and there isn't a phone number to call... so couldn't resolve anything.
So all in all... bloody useless, I could have used anyone else in the city local and I would have got the flowers delivered as requested! - So Floraqueen didn't keep their contract and didn't deliver. Evidence attached on date mess up.

I ordered flowers for my wife's birthday.

I contacted several times the support to ask for a delivery time, no one answers.

The flowers do not arrive during her birthday.

The day after I receive a message saying that the flowers arrive (?), and that I should contact them in case of trouble.

Now I find all these reviews, where many people expose that FloraQueen are scammers.

Never using them again, and asking now a refund on PayPal.

I ordered flowers and a vase for a funeral in Wales. First I received an email stating address unknown, then 2nd email with order confirmation was immediately charged on Visa in Canadian dollars. I then received another invoice in Euros stating 2 days overdue asked for explanation still none I emailed at least 5 times asking for explanation but after days received no proper information. Flowers did get delivered fortunately on time but when i saw the photos the arrangement i ordered was not there. I do not want to ask family members about this at such a sad time but I didn't see the vase either. Very disgusted with Floraqueen and would give them a ZERO rating if I could.
Photo on left was taken of flowers at funeral photo on right was flora queen order plus vase

This was undoubtedly the worst purchase experience I have ever had. The flowers ordered were completely different from the flowers sent. All were of definitely worse quality. On top of that, I paid extra for a specific delivery date, and the flowers were delivered on a later date. It took me over a month and an unbelievable amount of emails to various employees to receive about half of a refund. They haven't answered my last 3 emails about receiving the rest. FloraQueen sent me their return policy as if I wouldn't read it, but under their own policy I was entitled to a full refund. Never again. STAY AWAY.