FloraQueenReviews 849

I ordered flowers for my mother's birthday as a surprise. Flowers were not delivered at all. This is a huge disappointment and disaster for the whole family..

My partner ordered flowers with a delivery for a Mother's Day. First of all flowers came different from the picture. Secondly flowers looks old and broken. Thirdly there was not any vase additionally for the flowers.

The flowers didn't arrive on time (we are now two days past the delivery due date). Also via email I received the note that the flowers were delivered (they were not!) and then received later a message that the flowers are on its way. What now delivered or on their way! Never will I buy from that site again!

I ordered flowers for my mom for Mother's Day and it was not delivered, they said they have delivery. I emailed them but no one has yet responded. I should have read the reviews online before I purchased I will be contacting my bank account to check how I can block this company and will definitely try to pursue a law suit against them. It's not ok to charge and not deliver I spent $131 for the Flowers.

UPDATE: Floraqueen just sent me an email stating the flowers were delivered on May 12th, right after I threatened a credit card chargeback - their first email on May 13th stated that the delivery was NOT made. It's now May 18th and I called the recipient and she NEVER got the flowers. Floraqueen should change their name to FloraFRAUD. It's a CRIMINAL enterprise masquerading as a flower delivery service. The owner should be ARRESTED.

I got charged twice after the first order reads " order incomplete". I tried to call reach out RIGHT AWAY. No costumer service to get a refund. Actually be aware about it as their costumers service consist in filling out a form with my banking information. Really? Charged twice. And on top of it my aunt today only received one order.

I am very disappointed. The bouquet does not look the same then the picture on there website. I also ordered a vase what was not delivered and the Mother's Day card was empty. I personally would not recommend that company for flower delivery.

I want to leave a review for a bouquet Pinky touch that I ordered for my friend for her birthday. Unfortunately, the bouquet did not live up to expectations at all. Several flowers, absolutely no volume of the bouquet, everything looks completely different from the photo. The picture is one thing but the reality is another. There are more flowers and greenery in the original photo. What came is absolutely incomparable. I ordered a deluxe and was completely disappointed

I would give zero star if I could!
I ordered an orchid for my sister's 50th birthday and the plant arrived in DREADFUL conditions! All but 3 flowers were ripped off the plant, one of the leaves was yellow and most of the soil was scattered outside of the vase (see pictures).
I have been trying to submit a claim via their customer service automated system and when pressing the "send" button nothing happens. I sent an email to their email address, no response. So they make it impossible to submit a complaint.
For a company that claims to "constantly seeking to grow and make its clients smile" they're doing an extremely lousy job.
Piece of advice: Spend a little more money and use more professional companies than FloraQueen.

UPDATE: After contacting the customer service through Facebook, I have been refunded for the full amount.

I ordered flowers and champagne, the website immediately added a vase and card which I did not want. I removed those items however when I checked out they were back on and I had paid for them. I tried to contact the company but it took 2 days for them to get back to me, no apology, just telling me how to modify the order - however it was too late. I also tried to modify the delivery address which looked as though it had gone through but didn't. I ordered the delivery for a Saturday which they offered as an option - they finally arrived on the Monday. Only one response to all of my enquiries. Very very poor customer service. The flowers arrived and looked okay but not as they were represented. Very disappointing. I will not be using them again.

This is the third time I pay extra for a specific delivery date (3 weeks on advance for an important occasion) and I get an email the day before the delivery is supposed to happen (a Friday) to say flowers will be delivered on the following Monday. Upon contacting customer service they offer a discount on next order but do not do anything to help rectify the date, and do not answer to follow up emails. Also address by courier is wrong, even though order has correct address. I will never use Floraqueen again. Totally Unreliable and unprofessional (and they have ruined the third celebration for me). I'm not sure they will be even delivered tomorrow (writing on Sunday)

Compré online un ramo extra smiles rosas y aster en tamaño "deluxe" (que era la opción más cara) que me costó 53,80€. A casa llegó un sencillo ramo de 3 rosas con hierbas alrededor, Adjunto fotos de lo que recibí y en el apartado de "proof of purchase" lo que debería haber recibido,
Es un auténtico robo y un engaño. No repetiré, ya he visto entre las opiniones que no soy la única estafada.

For quite an expensive price flowers did not arrive and spoiled birthday of my daughter. Not acceptable!

I ordered a large bouquet in Tbilisi for my wife's birthday. I ordered it 3 days in advance and emailed them twice in advance to check. No one answered, the flowers were not delivered, no one contacted me, no one apologized. With great difficulty I got my money back, but 10 euros never returned to me, because it was a penalty for terminating the contract, so it was horrible! I didn't understand, are they crooks or it was just really bad service.

Didn't deliver flowers at all, and then do not want to make a refund. Customer support said "There was incomplete address information", but marked my order as completed and didn't even bother to call and notify about the delivery. This is either scam or they just don't want to work.

Wonderful FIRST time experience sending flowers to a loved one in France! I hoped it would be an easy experience, AND IT WAS! I will DEFINITELY use FloraQueen again!

If you care about your loved ones in pain after losing a family member, do not use FLORAQueen. They sent congratulatory chocolates with my order of a sympathy bouquet. Who does that?

I order a $100 bouquet, and the day of delivery, I was emailed today that they don't have the flowers advertised, but that will do something "nice" with the flowers available locally. I asked to send me a picture, and they told me "they don't have the service to send me a picture"?! Are you kidding me! In an era where homeless people and kids have smartphones, this million dollar company couldn't send me a picture of the bouquet I didn't choose, but that I'll be sending to a love one for $100. Will NEVER use them again! Pathetic!

My order was stated to be delivered on a Friday back in February and was never delivered. The florist called the recipient on Saturday to tell her she can come pick up the flowers as they don't re-deliver but I have major issues with this. For one if they were able to contact the recipient on Saturday why wasn't there an attempt to contact the customer on Friday when the "said delivery" was attempting to complete the delivery. Secondly the recipient is dealing with major health issues therefore going to pick up the flowers is not an option hence me ordering something to be delivered. I wasn't even contacted when they tried to make the delivery and this is completely unacceptable. I'm very dissatisfied with this order and the mismanagement of the delivery. Now months later they still won't refund me for a delivery that never happened. Save yourself the trouble and order elsewhere.