FloraQueen

I placed an order at Christmas to send a gift to friends in Italy. I live in the U.S. I received a notification that the delivery was on it's way, but it never arrived. When I contacted them to find out why it wasn't delivered they said I put the wrong address down in the order. LIE #1. I did place the correct order. They finally said the address was right but wouldn't deliver it. I asked for my money back and they said NO. They will give me a credit. WHY WOULD I WANT A CREDIT WITH A COMPANY THAT DIDN'T DO WHAT I PAID THEM TO DO ORIGINALLY?!. I said it was not my fault that they didn't deliver the item I purchased and wanted my money back. They sited some fine print in their disclosure. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEY PREFER TO STEAL FROM THEM THAN DO THE RIGHT THING.

This is the second time I've used FloraQueen to deliver a gift for a special occasion and the second time they have failed me. SHAME ON ME for allowing my goodwill to be abused a second time. The FloraQueen website boasts punctual delivery, though they are now using the Covid-19 pandemic as a cover for either - now listen to this - delivery the day before (I wish!) or the day after the requested delivery date.

It is now 3 days after the requested delivery gift. I've tried to reach their customer service, without success.

I SHALL NEVER USE THEIR SERVICE AGAIN. BEWARE PLEASE. THEY ARE A VERY POORLY RATED SERVICE. TO BE AVOIDED LIKE THE PLAGUE - OR THE VIRUS!

I'm still waiting on hearing from their customer service department.

Ordered flowers a week in advance, took my money and never delivered the flowers. Been a week since they should have been delivered and still no response. STAY AWAY

The flowers that I ordered was described Roses and Dasies but instead the bouquet was filled with lots of leafs and Carnations. I am very disappointed and that all paid for € 46.32

Order number *******
Tracking number **************
PLEASE DO NOT USE THIS COMPANY
Where to start... I used this company last year for mum's birthday in Italy and the flower never turned up on the right day. I then complained and I was refunded partially.
This year I decided to give them the benefit of doubt and believe it or not the same happened, same day, same person ( mum). According to their delivery updates the flower were delivered but according to the local company to date 20th May 2019 they are still trying to deliver, by now probably the flowers exsiccated!. I made a complaint because I could not believe that this was happening again for the same date and the same person. I demanded full refund back for flower and chocolate £41 ( I am still waiting). The flowers turned up 22nd May ( pictures below) and I only been refunded partially not fully as agreed.
Please don't use this company, lesson learned INTERFLORA NEVER LET ME DOWN AND PRICES ARE SIMILAR

THE WORST! THE BIG BOQUET DOESN'T EVEN LOOK LIKE THE ONE ON THEIR WEBSITE, LOOKS OLD AND WORN OUT.
ALSO THEY SEND SOME LILLIS WITH ROSES AND LILIES WERE NOT EVEN ON THE PHOTO.

NEVER AGAIN. WHAT THEY SENT I COULD HAVE BOUGHT ON THE MARKET FOR 15EUROS

I uploaded photos so you can see website vs reality!

Placed the order on 13th July, and delivery done on 14th July! The image for the placed order was not delivered to the customer. It's a fraud! This is very bad service

Booked flowers on 17th of August for delivery for a birthday on 21st of August. On 22nd no flowers yet. Disgusting. My last experience with them: stay away from them.

Absolutely disgusting ****AVOID THIS COMPANY******IT's a SCAM!
IF THERE WAS AN OPTION TO GIVE ZERO I would have scored them that!
Customer service over the phone is a scam, no one ever answer and they do not come back to you via email either! We placed the order on a Friday to have flowers delivered on Sunday and no where on their website it says that it was not guaranteed (you can pick the day) so you assume they can deliver the flowers! Today is Tuesday so 2 days after the delivery date and no answers and no flowers! Also they replied and offered to refund only 7 for delivery charges and if you cancel the order you also loose 10 as they refund you the money minus 10! Can you believe! The phone number you find is also a scam as no one ever answer and they say they are opened 9am to 6pm but no one answers withing those hours! Please do yourself a favor and do not use this company! They are a total scam!

Ordered flowers on 12/19/23 for a Christmas gift. It's 1/8/2024 NO FLOWERS delivered- NO REFUND to my account and NO RESPONSE since 12/29/2023. BEYOND DISAPPOINTED!

I ordered "Deluxe" Lavish Love 24 Red roses for my fiance as a surprise.
I paid extra for "Vase Perfection" but you delivered an ordinary one. (Vase Perfection has a tapered middle, this one is straight)
I paid extra for "Caring Teddy" but got delivered "Tender Teddy"
I paid extra for "Lindt Mini Pralines" but got delivered "Walkers"
I paid extra for "Love Card" but not delivered.
I paid extra for "deluxe" flowers and the image has little white filler flowers as well but the actual product looks bare bones.
Basically the entire order was messed up!
My bill was racked up to 252$ because of the extras but the actual delivered items are not even worth 150$
Absolute worst online service I have ever had to deal with!

Please stay away!

I have attached a picture that my fiance forwarded to me.

**UPDATE: Customer Service got back to me a couple days later and provided a reimbursement for missing products and a discount on the next order. It's good to know that a customers concerns are heard and addressed. Thank you!

Can't complain, ordered 29.10 at 5pm from the UK, got delivered 10am 30.10 in France. Gorgeous flowers (just a little small to my taste, paid for smallest size around £40 birthday pink bouquet)

My order didn't arrive. Still waiting for an answer, after sending several emails.
Sooo embarrassing! Worst experience ever!
Please don't use this service!

Do not order from this site! The reviews they put in their website were all fake! They dont deliver flowers and they'll take your money!

Too bad I didn't read all these reviews before ordering. The flowers are old and different from what I ordered. Delivered one day later.

Don't waste your money. I spent $118 to get a bouquet for my niece's birthday and was so excited to surprise her with a nice premium bouquet that I paid extra to get the best of the best. I also wanted to send it to her gym where she goes to work out and make it as a big surprise. First of all the driver spoiled the surprise by calling her and telling her that he had a bouquet for her and if he can meet her somewhere to give it to her instead of delivering it to the gym pretending he couldn't find it. It's a very well known gym in the area that you can't miss. Worse than that is the bouquet he gave her was a joke. Nothing like the one 8n the website. I wouldn't pay even$10 for it if I knew that's what she was to get. I'm going to attach the picture of what she got and what she was supposed to get and you will be the judge. The one I ordered has lilies and roses. This one doesn't have any lilies at all. I paid extra to get the premium in quality and size but didn't get what I paid extra for. Don't be fooled by the pictures. They're nothing like what you get. Total RIP off. I'm very upset and unhappy to spend $118 to get some not even fresh roses. Do yourself a favor and look somewhere else for quality flowers and better delivery service. Oh and I forgot to mention that the birthday card was a simple piece of paper and handwritten with mistakes.

I decided to give FloraQueen a go this year to deliver two bouquets rather than Interflora, one to a very good customer in France and another to my wife as an early Christmas surprise, well that was a huge mistake. I chose Surprise Gesture: Amaryllis and Red Roses £79.70 for France and added chocolates and Infinite Love: 12 Red Roses £59.80 and added a lovely looking red vase and upgraded both to the deluxe. The French flowers looked terrible and certainly did not live up to the deluxe that was promised and the 12 red roses, one with no head! And one piece of greenery and to add insult to injury a cheap and nasty clear vase, all of which I could have bought for less than £18-20 at a local supermarket and got better flowers. I am so disappointed with the lack of customer service, 4 days now and they have not replied after spending over £140 plus exchange rate fees, buyers beware, I only gave a 1 star as I was unable to leave no stars... I have the photos to back up my issues with my complaint too I WILL NEVER EVER AGAIN USE THIS DISGRACEFUL SO CALLED SERVICE... Save your money and use another company, I'm going back to Interflora

I live in Florida and I placed an order on 10/3/2023 for my grandma in Spain. It was delivered the next day (today). Wow! Thank you.

I ordered two set of flowers for my husband grand opening and bday. They needed to charge two separate shipping fee even they are ordered from a same person to ship to a same place. On the delivery day, they suppose to be there by 2 to catch the grand opening, but they were not there. I sent email around 3pm since there are no other way i can call to find out where my shipment are. They replied few hours later which is the time we all left the office building and grand opening was totally ended saying the flowers were left at the 1st floor front desk and they marked it as delivered. First, we are on 21st floor, if they cant find which room we were in, they should had called. But they didnt call. Second, why left at the 1st floor receptionist when there is a receptionist on the 21st floor. Flowers were not cheap and they didnt serve the purpose. My husband didnt get them till next day, and customer services was not feeling bad about it. Also they should sent me an email saying was delivered when they just dump them at the receptionist without notifying us till I email them. Last the orchard was pretty but the other arrangement was just ok and its not even looks like the pic

Thee bouquet was delivered a day too late and nor resembling the bouguet on the site at all ( and I am not talking about the few flowers that we're in the bud) i am embarressed

BAD SERVICE. Money grabbers. They didn't delivered my more than 60 Euros order. They never answer or refund me.
BE CAREFUL, DO NOT BUY FROM www.floraqueen.com

I have ordered a beautiful bouquet of flowers, a BIG BOX of chocolates and a large champagne and instead my mother in law received an ugly bouquet with a few roses, a SMALL obnoxious champagne and A BAG! Of chocolates! And i spent around 100 euros for this! This was absolutely outrageous! How can you send a BAG, a baaag of chocolates?!?! And a SMALL champagne?!?! They couldn t find a BOX of chocolates anywhere?! Would you have offered to someone you love such a miserable package?! I am so ashamed, so dissapointed i cannot express in words! And i also paid for morning delivery and it came at noon! This was not a problem, but why did they charge me the morning fee if it did not arrive in the morning?! They take all the money, contact a local florist and pay them scraps. And when i complained to them with photos and proofs they offered me a pathetic discount for my next purchase, like i am ever gonna order from them again! I am absolutely ashamed and appalled of their services and my gift to a beloved person! They should be ashamed! Please, please do not order from floraqueen or you will be dissapointed! Should have read the true reviews about them before, not the made up ones on their website where you cannot upload any review whatsoever.

Beware! Do not trust the site. It is unreliable & the delivery information provided was full of ambiguities.