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FloraQueen has a rating of 1.2 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FloraQueen most frequently mention customer service, phone number, and next day problems. FloraQueen ranks 294th among Flower Delivery sites.
This company does not typically respond to reviews
Just got mine to come in for my wife and she loves them but my only concern is that the price for what we got isn't adding up. I bought the premiums and only have 4 roses and 7 lilies compared to a bunch of filler
Never use their service again! I ordered flowers to get them delivered in Oct 3 rd but it was delivered 5th Sept! This is so $#*! and theres no way you could contact CS from their site except rating their service!
HORRIBLE HORRIBLE HORRIBLE! Wish I did my research on them before. The reviews are horrible and fairly so, failed delivery and I am out of money as they refuse to refund me. Avoid like the plague!
Second update. I received a reply...
'We apologize for the delay in delivering your gift. We are doing our best to get it to you as soon as possible. To make up for these inconveniences, we are offering you a 10 € discount code (920AE2DF28) to use for one year on any of our products.
We hope this helps to improve your experience with FloraQueen.'
This company ruined my friends birthday surprise by delivering a day late and offer ten euros to spend on another delivery! They are taking the P.
I will never ever use this sham company again!
Make sure you don't use them.
Update to the response from this company...
In reply to this company's response, there has been no 'we will contact you privately' message. This tells you all you need to know. Absolute diabolical, untrustworthy company!
Flowers, champagne and chocolates were ordered on 13 July 2023 to be delivered on 18 July 2023 for a 50th birthday. The delivery was 24 hours late and ruined a lovely surprise. Despite contacting this company on the day, it did not respond with any reason why it did not fulfil the order when it should have done.
The website would not allow me to cancel the order. How convenient! Also, be careful of the 5* reviews on the website. When you click a review it does nothing. So this company has cherry picked the best ones - if they actually exist! Go directly to the review website and you will see the bad reviews.
I understand the difficulties with the hot weather at the moment, but to not get back to me with an explanation of what went wrong is a terrible way to treat a customer. Possibly a scam company.
Shocking service and completely unreliable. I do not recommend.
The flowers didn't get delivered. The company keeps delaying. The phone number and address on website is fake. This company doesn't seem to be legit.
Tip for consumers:
Avoid completely or report to consumer authorities.
THIS COMPANY IS A SCAM! IM SO DISAPPOINTED! Do yourself a favor and do not give them your money. Ive used FloraQueen in the past and had flawless service but recently there was a death in the family and I made the mistake of trusting ForaQueen to delivery some sympathy flowers. I paid extra for morning delivery on October 1st, 2020 so they would arrive a day after the funeral and they never arrived. I emailed customer service to find out what happened and they never responded. I emailed again the day after and I got a response on October 3rd saying that my order was delivered. The order was never delivered. After a series of VERY frustrating exchanges where customer service kept telling me "they'd look into it and get back to me" I started asking for a refund. I got a response yesterday on October 15th saying that my order was delivered on October 5th. Again, this is not true. If my order was delivered like they promised, I wouldn't be taking time out of my busy schedule to email customer service or leave bad reviews! I'm so disappointed at this company! If they would have told the truth and refunded my order, I would have considered using their service in the future, but now, I am telling everyone I know to stay away from FloraQueen. Their flowers are not cheap and if they refuse to refund me, then I wasted my money on nothing because the bouquet never arrived!
Tip for consumers:
Do not spend money with this company!
Products used:
Familial Love: White Lillies and Gerberas
The flowers I ordered for my sister ‘s birthday did not look like the one shown in the picture. More green than actual flowers
They didn't deliver my flowers and didn't give me a refund. Never order from them. They are literally useless.
They failed to deliver the order on the specific date selected and I paid a fortune for the bouquet.
Tip for consumers:
DO NOT USE THIS COMPANY - GO ELSEWHERE
Flowers were never delivered, no answer to my emails by from customer services.
Escalated to my Credit Card company.
Complaint about order no *******
Inbox
Blumen Schweiz
Hello
Above is the order # of flowers for my sister in Muensingen, close to Bern in Switzerland. Apparently, my sister did not want to upset me right after the delivery of the flowers and sent me a picture of the arrangement which looked nice. Hence, the positive review I gave right after the delivery. As it turns out, your company allowed the order to go to a flower shop in Embrach to be filled. There are about 155 km high-way travel between Embrach and Muensingen (BE) and the flowers were densely packed, were shipped by train, and let's not forget that it is a very warm summer... In other words, my sister had to discard some of the brown and wilted flowers before she could display the rest of the bouquet. In their stressed state, the flowers lasted only a few days.
My question is: Why send the order so far away from the place of destination and especially in the heat of the summer? Needless to say: I am not happy at all with this purchase, especially as your prices are WAY ABOVE average and one would expect the best quality and service possible.
How are you going to remedy this bad experience?
I wish I could take back my original evaluation of this flower shipment!
I am looking forward to hearing from Floraqueen; interesting enough, their email address on their website does not accept mail. SO DISAPPOINTING all around!
Elizabeth Bobst
Cincinnati, OH
USA
The flowers I ordered looked nothing like the ones from the picture. Wouldn't use FloraQueen if I knew or checked reviews beforehand.
Embarrassing.
Products used:
Flowers
Really very helpful, fully satisfied with the result what i was looking for. I really appreciate their work.
My order had never arrived and any refund was done. It was very expensive and any contact number where to find an explanation. Never again
Never order from this site is not honest my order never delivered and I don't know if i get my money back
Valentines flowers delivered after valentines... not impressed
No apologies and difficult to get hold of anyone to complain to
Hi Marco
We appreciate you taking the time to leave the review. We are sorry to hear there has been an issue with your delivery. We will make sure our customer service contacts you as soon as possible. Please accept our apologies for the inconvenience caused!"
They don't deliver on Time. They don't respond to messages. They are only good at taking people's money. To be avoided at all costs!
The biggest scammer in the online industry, don't know the customer services and only after the money!
They kept sending me confusing text and email about delivery plus the quality of flowers was terrible
This business and its customer service are totally substandard. There is no way to give a review on the Floraqueen's actual website. Buyer beware!
What a shambles this company.impossible to contact even via their website! Definitely would not recommend
2 days delay on delivery and awfull flowers condition. No support. The worst experience. Should have checked reviews first. Hope others will do.
Tip for consumers:
Look for another site
Products used:
Flowers
Delayed my order for 3 days, there is no customer service at all. Horrible company. So disappointing
Products used:
Flowers
Hello Olga,
Thanks for leaving a review,
We are deeply sorry to read about this delay on your order. Can you send us your order number to contact you and solve it?
Ordered these for a friends birthday. Now 3 days past and have not seen them. No response from customer service.
Nothing else to say but avoid these scammers at all costs!
The flowers were so poorly presented a real embarrassment..
Tip for consumers:
Avoid this company
Products used:
Flowers
International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.
Hi Elizabeth,
We are sorry to hear that, please note we were not aware of this issue as we didn’t receive any claim regarding this order in our Customer Service. Please contact us directly via email if you want to discuss the case in further detail.