FlushBathrooms

Goods arrived faulty and did not want a replacement even so I was asked. To sent pictures of the damage so after numerous phone calls I was refunded as originally requested This will not stop me dealing as I have had other goods without any problems

All well until delivery! Should have been delivered on the Friday after being in all day it did not arrive. No phone call which is so wrong what's the point in taking the number and NOT using it. Arrived on the Saturday lucky we were in

Delivery was promised at a certain date but I was let down by Flush Bathrooms and I had to make the follow up calls to find out why my items were delayed.

Upon contacting them for the 3rd time, they were very assuring and apologised for their mix up. They were as helpful as they could be but my customers were without a complete Bathroom for almost 4 Weeks due to their delay in delivering their bathroom items.

AVOID AT ALL COSTS. They might be cheap but they have atrocious customer service. The 3-6 day delivery was questioned after 6 days only to be told that it was 3 weeks and only found this out because I asked for tracking details. When I asked for a refund I was told it was against the law to do this over the phone, the frankly revoltingly rude "customer service" lady then hung up. No idea if I am going to get a refund or a product from these sharks. Save yourself the bother - avoid.

Bought a shower, which was apparently reduced to approx half price. It wasn't worth anything close to the price I paid never mind the claimed full price. It was listed under its item number which uncannily was the same as that of a quality manufacturer which is how. I found it and foolishly thought it was from that manufacturer.

Never recieved my item. Phoned up a few times to be told id be phoned back in 5 minutes as they didnt know where my order was. I had to keep phoning them. Had to request a refund in the end. Girl was very friendly on the phone though.

The delivery was to be last Thursday 15th June but it never arrived. I contacted flush bathrooms to discover that the courier had lost the order and flush bathrooms would order me a replacement, sending it by another courier. It is now 22nd June and it hasn't arrived yet.

Ease of website is good but no options for quicker delivery. Delivery team gave a 2-hour slot missed the first as not in the window and second window arrived 6 hours later?

DAMAGED BATH DELIVERED FROM RAK, WRONG ITEM PICKED AND NEVER DELIVERED. HOURS ON PHONE AND NEVER ANSWERED. HOW CAN THEY GET SO MANY GOOD REVIEWS ITS NOT POSSIBLE. QUOTE FROM BLOKE WHO DID ANSWER A CALL ONCE BY ACCIDENT AS "Ooo i was walking by and i never normally answer calls" spoke to SAM tooo many times to count. FAILED PROMISES ONE AFTER ANOTHER. THANKS FOR NOTHING. GENIE PLUMBING

Ordered a double jacuzzi bath. Was told it would come on a certain day so we informed our builders. It came almost a week later causing delay to our project. We were told it would be delivered on the Friday but the 'van broke down', we got told the Monday, but heard nothing. The when it did arrive on Wednesday the builders were not here. This bath was 1.5m by almost 2 metres and there was ONE person delivering it, I had to help him to get it off the lorry! I was told it was a curb side service only which would have been fine if it arrived when they said it would. I was the left with this huge very expensive bath with no way of getting it into the house. Thankfully some helpful passers by gave me a hand otherwise it would have been left outside overnight. The product was poorly packaged making it even harder to manoeuvre and increased the likely hood to damage the product. Terrible customer service and delivery options for such a large expensive product. If it could turn up any time, how are you supposed to have enough people around to get it in the house? Their phone lines were also often down, with an unhelpful message about emailing them. I got one email response to my query almost 2 weeks later after the product had been delivered. Some really basic flaws in the service here, thankfully the product is brilliant, but I will not be using again!

Delivery took a little longer than I expected and I had to contact them to get the information about delivery time and dates. A follow up email would help.

Very good product at a very good price. Looks good in our bathroom. Very satisfied.
Service was very good from ordering to delivery. Would definitely recommend.

Really slow. Still not here. Courier awful (APC). I've given up, driven to Screwfix, sorted. Why make online shopping so painful that it proves shops are actually better!

In May we did a renovation on our bathroom and ordered a radiator from Flush. The website said delivery was 3-6 working days. When we still had not received the radiator after 6 working days I started calling as we had a plumber waiting to install. In the course of at least ten days my husband and I spoke to different people, all who promised to call back with more details and didn't, or said delivery was imminent, which it wasn't. Eventually our plumber moved on to other work and we had to rehire him once we received delivery of the radiator. I understand that Flush was waiting delivery from their own supplier so they could ship to us, but the Customer Service was terrible. No one called or emailed to say delivery was delayed and once we started calling we were just fobbed off. At one point I was offered a £15 rebate for all the nonsense (nothing in relation to the cost of the radiator and the plumber, but appreciated as a gesture). We have never received the rebate. We have since ordered an accessory to our radiator that we couldn't source elsewhere. Delivery time again exceeded the 6 days with no notification. Once again we had a plumber booked to install and we had to cancel. We received this after one or two days delay but the customer service was lacking.

Quick delivery, good price and friendly helpful staff when I needed to phone to check on a few facts - would definitely use again

All good thank you five star rating from me
I'm so happy with the best service
Thank you""""""""""""""""""

Flush Bathrooms were great, but the courier service was less satisfactory - tracking service didn't work and they didn't stick to their time slot.

Great prices with great communication. No hassle in changing a part on my order as I had made a mistake.

My kind regards to the sales staff for all there help. I was very pleased with the quality of the products I ordered

This mirror cabinet looks stunning in my new bathroom really pleased with itthought it would look small but it surprised me what I could get in it

Helpful advice when choosing the items, accurate guidance on required parts. Good price and swift delivery

Easy to use website very good price excellent customer service. Would thoroughly recommend this company

Extremely pleased with items brilliant customer service arrived on time excellent quality would recommend thanks Bev