FlushBathrooms

Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out.
Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them.
Will definitely use again, purely because of the service.

Ordered two bathroom cabinets, one arrived in perfect condition the other had a broken hinge and the fittings were damaged, however the packaging was in good condition which makes me think that this cabinet was packaged and sent out in this condition not a great impression.No complaints though flush got in touch with supplier and they sent a replacement 2 days later. Average quality for the money would order through flush again but check over for damage as soon as the goods arrive.

I found a light up mirror for half the price on flush bathrooms. After reading some negative reviews I reluctantly ordered as the price was so good. Goods arrived well packaged a few days later however after opening I found the glass was smashed. Alarm bells rang but I emailed the pictures and Megan apologised and sent a replacement immediately. The new one was fine. Sometimes mistakes happen during delivery of fragile items and the response was excellent.
I would definitely order from flush bathrooms again. Thank you Megan for your quick response.

We found the service generally very good - although there were some hiccups with the delivery date and a number of delivered items.
However, Flush did correct the issues very quickly.

We would suggest anyone buying Hudson Reed taps check with Flush if there are any cheap looking logos - if these are not wanted because.
It should be noted many of the HR product photos are inaccurate regards logos!

Do not buy a thing from this company if there is even a slight possibility you might have to return it. They will make it impossible!
Customer Service is absolutely appalling, no interest in helping whatsoever.
All the reviews are good... Not so, they removed mine! And who knows if all poor reviews are conveniently removed?!

Ordered new taps to upgrade my bathroom and although they haven't been fitted yet they look amazing great quality and delivery was very good too. Am completely satisfied with your great service and product thanks

Called for details of a toilet suit wanted everything to enable it to be fitted the guy said fixtures and fittings.it arrived minus the pan fittings I called them very nice lady answered the phone very helpful sent pan fittings, wrong pan fittings called again said she would check with manufacturer two days later more of the wrong pan fittings by which time the plumber supplied at a cost. Nearly good customer service.

Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!

After writing a bad review on not hearing from flush bathrooms on my order i finally got a call back from them to promise me on my delivery date which is pleasing and all i wanted to know
Actually my order was 5 days ago not a month as stated in my previous review
Basically my previous experience with other companies not delivering my items made me weary of flush bathrooms when i couldn't had any contact with them and any information on my delivery date but it's been all sorted and have no reason to believe they are a good firm

My orders arrived damaged, they were replaced so I ordered a toilet basin, this arrived late and was also damaged, a refund was made but I then had to take all of these broken items to the tip myself!

So I purchased a bathroom cabinet from Flush Bathrooms as they were the cheapest, but when things seem to good to be true they normally are. 4-6 days for delivery so after 7 working days with no item i email them. No reply to start with so i start a google shop complaint, this got the attention i needed! They were quick to get back to me now and stated the item i had ordered was on pre-order, which I am pretty sure it wasn't as wanted the cabinet asap! They then stated that they could send me a larger unit at no extra charge and asked to close the Google complaint. I accepted this and closed the complaint. Well a further week has passed, 2 more chase emails and I am left with nothing. So thanks to google I now have a full refund but almost a month down the line I am still without bathroom cabinet!
Take my advice, pay a little more and go else where!

We ordered vanity unit, tap and WC unit. Although the furniture was in stock it was being held until the tap arrived. When it eventually arrived, the vanity unit - which is sold as a complete unit with the basin, was totally wrong and too small. Rang. And as always they are very pleasant and helpful on the phone, however the replacement basin was not a basin but a 'mirrored wall cabinet ' also not ordered hopefully third time lucky. Frustrating when builders waiting to fit and time wasted all round.

I ordered a designer radiator, at a price far better than I could source anywhere else. Ordering via the website was easy and I immediately received a confirmation email. The radiator was delivered within 4 working days. I will be using Flush Bathrooms again in the future.

After a long wait for the manufacture, the bath I ordered sadly did not show up when it was supposed to. The team were very helpful in resolving the issue with the suppliers and were able to get a quick turn around for me to receive a new bath and keep to my bathroom fitting schedule.

Certainly not next day delivery. Waited a week, but then couldn't be in on the Friday so opted for Monday delivery. Came on full size pallet, but still had a Mark on one side due to rough handling by the delivery company. No time to check when it was delivered (late) as the delivery driver was in a hurry. Can't be bothered to complain, too busy, so I will touch up the mark.

We've had what turned out to be a medium pressure shower on our low pressure system for ages. This very decent low pressure shower bar has transformed the job. Plenty of info on the Flush site to help choose the right one. Ta very much.

Please be careful if you decide to place an order. The description of my item was detailed as 'chrome' with 'chrome finish'. So one would expect to get an item that is chrome or at least metal with a chrome finish. Two parts of this item are plastic - coloured silver. Flush Bathrooms will not accept this as a fault or accept a mis-leading description and I am left with the expense and inconvenience of sending it back.
Had I known it was plastic I would never have bought it. I would not use this site again.

Awful customer services and almost impossible to get through by phone so you end up dealing completely in email. Missing item from original order and rude and completely unhelpful delivery driver which meant I couldnt check my items. Despite emailing flush that I could only check after driver had gone, items had turned up 2 wks early so informed them couldn't check thoroughly til bathroom fitter was here. I had also signed couldn't check on the invoice - 1 item was missing and had to pay to get a replacement! Was made to feel it was a huge favour to me that I was only paying half of cost but would get next day delivery... which I didn't get! Got an apology but refused a refund and told to just wait as they had gone 'above and beyond for me'?!
Just do yourselves a favour and avoid it's not worth the hassle!

The unit below the basin was damaged on arrival, although really well packaged. However they requested me to send photo of the damage, and on receipt, they offered to send out another unit immediately or re-imburse me if I wished to mend the damage myself. This is the type of service I love.

Really fast dispatch, thank you.
The item is great.
The plumber found it fairly easy to fit.
There was one part he didn't know what to do with, so a clear instruction sheet would be handy to add.

Despite us delaying the delivery because of a holiday, we still received our order when we required it.
Easy to order very helpful people.
Would recommend them.

DO NOT USE THEY ARE CROOKS & CON MEN. Promised to refund me £500 in June will not refund. Phones working, no communication. I have reported them to my Credit Card Company and Trading Standards. Just received email from Flush saying they changed ownership on 1st August and will not refund any money from before then. How very Convenient. I say again DO NOT USE THEY ARE CROOKS.

Vanity unit - great price and service, better than anyone else on internet came quicker than expected. Well packaged and free delivery, what else could you ask for.