Fly UK

I booked one direct return flight and I didn't have any problems. From the time that I clicked on the website it took me around 20 minutes to search, compare, decide on a flight and fill out my cretid card and other details. It was better than I had expected.

Flights24 provided a terrible customer service. I had to cancel a Flights24 booking because United Airlines changed the scheduled flights and I was not able to complete my connection to my final destination. I cancelled my booking on 04/02/2012. The customer service representative told me it will take no more than (11) days for having the amount refunded on my credit card. Up to date, (23) days after Flights 24 did not refund the cost of this transaction. Flights24 post on its webpage an email address for contacting customer service. They do not respond to emails. After long time holding the customer service do not provide useful answers.A. Hernandez Ohio

I tried to book s round trip from San Diego to Los Angeles. I thought I was on the United Airlines site, but I had been redirected to Flights24.com. After I had hit submit, then it said there was a 39.20 fee. Then it said they could not confirm the flight. I could not find a phone number and the email site said it could not be reached. After several hours of waiting for a confirmation, I called my credit card company and was told no charge had been made. So I carefully went direct to the United website and booked. The next day I got a confirmation number from Flights24, but never got a ticket or itinerary. I tried endlessly over and over to get them to cancel that flight, or for United to cancel the other one, all to no avail. United is adamant that Flights24 booked the flight out of Carlsbad (about an hour up the road), not San Diego, but Flights24 will not acknowledge that.

It is the worst. I have never ever experienced such troubles with a ticket booking company. Their customer service is totally inexistent. It's like talking to a wall. I booked my ticket. Of course they applied a tax which was not listed initially. But past that, I had an emergency and I wanted to rebook. I called them and they told me there was a ticket available, which would cost me an extra 370 dollars. I agreed to that, after which they held me waiting all day, and in the end told me they didn't manage to book that ticket. Initially though they assured me and even emailed me with the connections available. Then they told me to contact lufthansa, because they are supposed to help me. Sure they could and they would, but I bought the ticket from flights 24 and not lufthansa, and their policy doesn't allow anyone to make changes in their system. After hours of talking to these agents that were telling me they are working on my ticket, I got nothing.

I bought (or I thought I bought) a ticket from Nashville to a European city. They (flights24.com) said that within 24 hrs I will get a confirmation that it is ticketed. Also, 79 dollars were charged as "booking fee". After 24 hours, no confirmation e-mail came. I e-mailed them, and only then they told me that it was cancelled. I would stay away from this website at all cost!

I purchased a ticket for my daughter through Flights24. I received an email back that certainly looked like a ticket, but it turned out it was a "booking request" There was no email indicating that my credit card was not accepted. The credit card was certainly good. I thought no more about the ticket until my daughter arrived at the airport to find out she didn't have a ticket. A call or an email from flights24 would have fixed this in five minutes... instead, it was a disaster at the airport. NO WAY TO DO BUSINESS.

Stay away from this site.

I tried to book a flights round trip from Grand Rapids to Orlando. I received an email telling me that there was a problem. The email did not state the problem. I called the number and after waiting 10 minutes, was connected to a gentleman from India. He was patient, but he was difficult to understand. My problem was that they could not book my flight to Orlando. He did not know why. He said I could try callling the airline.

I was also charged two insurance fees, while the web site stated that $45.74 covered both passengers Roger said he would remove the extra charge. Do you think that will happen? LOL.

I went back on the web and booked the flight to Orlando myself. Hopefully I will not get charged from Flight24 for the Orlando flight they could not provide!

Do not use Flights24.com website. Would that I had read the negative reviews before booking a flight on Singapore Airlines from LAX to Tokyo-Narita. After booking, I received an email requesting a copy of my passport and a copy of my credit card, front and back, and no answer to my questions via email. No answer to the telephone that is supposed to be the "hotline" for flights24.com ticket sales. I have no idea if my credit card has been charged or not. This is my worst experience on the internet ever! They take your money and run and no way to communicate.

Purchased ticket from lehigh valley airport to knoxville, tenn. Unable to get in touch with flight 24 on telephone numerous times tried to reach them on hold for over 1/2 hour. Flight was purchased for 6/30 and ticketed for 7/1. Trying to reach them to change flight. Do not use this site Charged extra fee that was not advertised Sue s

I'm trying to get through their office to see if my information went through. Having trouble getting a phone number to check. I don't want to find out I don't have reser-vations but don't want to go to another site and end up paying double. Anyone out there have a phone number for this company?

I don't even remember how I landed on their page, I was reluctant to begin with because I had never heard of them before, however they had what I was looking for: a trip from Europe to the US with ONLY 1 stop. So I went ahead and booked it, gave my credit card info, received a confirmation email. Within a few minutes I received another email stating that they were unable to verify my credit card and asked for a copy of the front & back of the card, as well as a copy of my id! This is when I freaked out. Tried calling them, and calling, and calling... 40times at least... I go on automatic hold and then I get disconnected. Then I emailed twice, no response. I called again, and a couple of times someone picked up but they put me on hold before I could say NOOOOOOOOOOO.
I ended up having to call my company and have them block my card. No, nothing was charged but I sure do believe that this site is a SCAM!
Stay away!

Same complain as everyone I purchase a ticket and was charged an additoanl fee of $78 and I also refuse the addtional protection and it was still added to my ticket $27. I never receive the email to confirm the ticket was purchase and there was no phone number to call only an email. I chose not to contact them, I contact my bank to stop the transaction and I purchase my ticket directly from the airline which was $100 cheaper.

I never got a confirmation email of the two tickets I ordered. The next day, my two emails requesting confirmation went unanswered. My credit card co. Said it looked like a credit was in the process for Air France. The tickets were supposed to be on USAir! I went to USAir online and ordered the same tickets and paid the same price.
I DO NOT RECOMMEND this online site!

As others have already alluded to, AVOID THIS COMPANY AT ALL COSTS, due to the underhand manner in which they operate. They charged me a service fee of 35% for 4 flights from the UK to Europe. When I complained, they stated these were clearly shown, which they were not. I hope this company has a finite life before it either shuts up shop or gets closed down, having ripped so many people off.

Clicked "Book My Flight" and it took me to the home page. Immediately looked to call them and no phone number. Quick google search and you can plainly see that this site is a fraud.

STARY AWAY I JUST PAID AN ADDITIONAL 90.00 FOR MY FLIGHT AND HERE IS THEIR EXPLANATION... DIRECT HIT TO MY CREDIT CARD...
Service fee: USD 89.40 Charged by our ticketing partner Picasso Travel (PT or ARC)

THIS INFORMATION APPEARS NO WHERE WHEN YOU SUBMIT YOUR INFO UNLESS IT IS IN THE TEENY WEENIE TYPE ON THEIR TERMS AND CONDITIONS...

DO NOT BOOK A FLIGHT THROUGH THESE PEOPLE! After i purchased the ticket from ny to mia for 168.00 (which said it included all taxes and fees) i got to the confirmation page and they then added a 60 DOLLAR SERVICE CHARGE! Which was not mentioned anywhere. Too late they already got my credit card information, AND THEN they said THEY WOULD SEND ME AN AIRLINE CONFIRMATION WITHIN THE NEXT 24 HOURS THAT WAS SUBJECT TO A POSSIBLE PRICE CHANGE! NEVER EVER AGAIN! NEVRRRRRRRR! STAY AWAY!

Departure May 14,2011 6:10 AM
Kalamazoo (AZO)
American Airlines (AA4152)

Arrival May 14,2011 6:00 AM
Terminal 3, Chicago (ORD)

Does this make sense to anyone lol?

And is there anyway to get your money back in full if they steal it?

I was booking last minute one way flight from Boston to India. I got to flights24.com because of their low fare through momondo.com and I booked it instantly. After a while I got an email confirming my booking but saying that the actual e-ticket will be sent shortly in an email.

I waited for hours and since it was night-time in EST, I had to wait till midday EST before their helpline opened which is 9AM-6PM (Pacific Time)...

My call was promptly answered and I explained to the agent my concern with not receiving the actual e-ticket. He said he would confirm and send me the e-ticket in the next 3 hours.

I had lost all hope reading negative reviews about flights24 from all sites like this.

I was surprised that the agent who promised to call me called me back in about half-hour and sent me the conformed e-ticket and all itinerary information within half-hour.

I liked the low cost, honest service but 4.0/5.0 as I hope they can work on their call-center timings to be more convenient, overall a good experience.

I found a really good deal on an international flight. I made the reservation, entered carefully all the cc information and that's when the nightmare began. I finalized my request and after the last click I got an error message. Finally I got the confusing e-mail with the request information, not the actual booking. Thought it eas weird. Looking for a contact number... Called the 877 number. You start with 9 people ahead of you... You don't wait too much until you get one person ahead of you.,. You think finally... It goes all back to 9 people... and this will last all day long.
Sent thousands of e-mail... no answer.

Finally, got the number from Picasso (their partner) no one could help. Called them (serious) more than 10 times until I found a good man who decided to help me and Got someone on the line.
I found out my cc got declined (never got any notification!). So I gave them cc agin, thought it was some mistake of mine.
Again, my cc got declined... WHYYYYYYYYYY?
I don't know... Can't get a hold of anybody. I guess I'll never know!
I don't recommend this site to anybody...
It's better to pay a little more than spending your time with them. Bad bad bad experience and I will never try them again.
By the way, I never got my flight booked!

Never had the tickets, and my credit card blocked to be sure that they wouldn't charge me. NO CUSTOMER care at all. Sent thousands of mails, never had an answer.

The flights prices were up to date and I found some good offers from PHL to New York JFK. I also had no problem booking two connecting flights with different airlines. I would use this site again..

I just went thru the same experience as many others. I booked a flight and received a request confirmation. After that nothing. I managed to find an email address for them (service...), but no phone no. And I was in a panic - because it is high season and I was looking for a continuation flight from BKK to Koh Samui. Any delay and no seats!

A day later I got a reply saying there was a problem with my address. I replied that it was indeed my adress, but after that nothing. I found a number on sitejabber tho and called. I'm in Cyprus (GMT-2 hrs) and I got a message about flights24 taking calls between 9 and 6 PST (ie, sometime during the night here). More panic. I sent them multiple emails marked urgent and containing several phone nos. At which they could reach me. Nothing. Finally I sent a nasty to them, said that they should not process any reservations for me and not to take my money - which included several high fees (like $68 for using a credit card - how else can you book on the Internet?).

I will certainly consult sitejabber before proceeding again with a site that I don't know!