Fly UK

I booked a flight to Montana from NYC and when I hit "purchase" was told I owed a $60.00 "booking fee" that was not mentioned n the website. I tried calling. HA! HA! 20 times one day and 30 times the next day and finally I got through... only to be told that I cannot cancel my ticket because it is too late... they emailed me at 2:21pm in the afternoon and gave me until 5PM to cancel. WOW! All of 2 and a half hours. Who sits in front of a computer every second of the day to make certain you don't "MISS" a 2 and a half hour window! I wrote many emails upon reading my "cancellation" email and tried calling them and NOTHING. They did not response to any of my emails... and when I finally got through to them 28 hours after they wrote me that they would cancel the flight, I was told it was too late! I WILL NOT ONLY NEVER USE THEM AGAIN, I WILL TELL AS MANY PEOPLE AS I CAN ABOUT HOW BAD THEY ARE!

Same problem as everyone else. Placed my information for a reservation to a flight from LAX to Guam. After entering I received an error message. I called the airline and they said they saw the reservation request and when I asked for the details my 1 stop layover flight ended up being a 5 stop layover flight in all these random places. I asked the airline to cancel the reservation and they informed me they couldn't because the agency owned the reservation and they're the ones that need to cancel. I panicked, because like everyone else I could not find a customer service number on their website! I sent them 2 back to back e-mails requesting they cancel the reservation, but no response. After reading all the bad reviews I started stressing out. Someone mentioned they were partnered with Picasso Travel, so I called Picasso and they gave me flights24.com's customer service # which is *******253. I didn't have to wait long at all and the rep was actually helpful. He told me the reservation was cancelled and not to worry, the authorization transaction on my bank account would be dropped. I gave him the heads up on the missing customer service # from their website and he seemed surprised. I gave them 2 stars because the rep was actually decent, but otherwise it be a -1 star! Save yourself the headache and just order directly from the airline website. I actually found the flight that I wanted originally at a cheaper price ($100 cheaper!)

I'm a military soldier, and I booked with them for my leave seeing as it was a really affordable price. Well, being military means every privelege you get is subject to change. My mission required that I return a few days earlier than what I had scheduled. This change occured within 20 days of my upcoming flight home. Regardless of cancellation fees and additional costs (they would more than likely be waived for the military anyway), I emailed and called the travel agency multiple times in order to get my return flight scheduled earlier.

They didn't email me for at least 2 days. Their office hours are 9am to 6pm Pacific Time, and I spent over 6 hours on the phone trying to reach them -- 2/3 of their work day. Every time someone picked up the phone, I was met with either confusion, told to call another number, or was put on hold for upwards of 30 minutes (the most being two and a half hours). I was told that in order to change my booking, I would have to call the airline, who (when I called) told me that only the travel agent could change the booking (so I had to call flights24 back). It isn't a hard thing to do, and any fees in my situation would be waived anyway, so a company that has trouble resolving this simple issue shouldn't be trusted.

These people are unproffesional and they do not know what they are doing. I personally felt as if they were holding out on my emails and phone calls until I would eventually give up and stop trying to modify my transaction with them. Their customer service is beyond poor, and barely capable of doing the job competently.

Avoid like the plague, never saw the extortionate service charge coming. Flight cost £230, their service charge over £80.
Stay well clear

Don't use this company!
They have no phone number to call them
They don't answer e-mails.
They will talk your money and you get NO deal just haedach.

I did a search for a flight from Lugansk to Moscow and when selecting chosen flight was directed to Flights24.com. I completed all fields for purchase and next day received email from Flights24.com requesting photo copy of both sides of credit card and photo copy of either driver's license or passport.
Sent email requesting reason for photo copies and stating that I felt this was unsafe due to credit card fraud.- NO Response
Attempted to call ( *******253) Flights24.com directly. I started dialing at 9 am PDT and after several rings system hung up. Continues this until 4pm PDT and finally a human answered and asked me to hold. 25 minutes later an individual finally came on line and stated that the airline requested these photo copies. This individual had the worst accent and was almost impossible to understanad.
I scanned the credit card and my license and sent them via "Reply" to the email sent from Flights24.com. No response from this company for two days. Attempted to call directly and again it took over 6 hours to finally get a human to respond. The individual stated that they received my documents and I should get a confirmation within the hour via email.
Next day I received an email stating that my card was refused. I contacted my credit card company and was informed that no credit card transaction was ever attempted. I requested my credit card company to not allow any transactions from this company and to please inform me before approving any credit card transactions.
I responded to the rejection email that I was no longer interested in this purchase and sent an email informing Flights24.com that they were the world leader in extremely poor customer relations.
I recommend to everyone if you ever see the site FLIGHTS24.com appear DO NOT USE THIS SITE.