• FoamByMail

FoamByMail

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Overview

FoamByMail has a rating of 2.9 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. FoamByMail ranks 9th among Beds sites.

  • Service
    9
  • Value
    8
  • Shipping
    9
  • Returns
    4
  • Quality
    8
11
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How would you rate FoamByMail?
Top Positive Review

“Once again we have a cozy sofa and loveseat.”

Lois J.
1/1/17

When we finally decided to replace our 6 cushions, I naturally searched our local stores and then the Internet. A clerk at a Jo-Ann fabrics center suggested researching Foam By Mail. I did and found exactly what I needed. The order form was easy to fill out because you first choose the shape and density of the cushions. Next, you follow the onscreen directions for exact measuring of each one, plug in that information and that is it. We were given an expected ship date of approximately 2 weeks. They came to us shrink wrapped on time and perfectly sized. Oh my, such a wonderful different they have made! Now, I need to order a long cushion for the media room sofa. What can I say, we love our Dobermans. Even though they dig holes in the couches.

Top Critical Review

“Poor Cutting”

Rose A.
10/10/20

We ordered two bolsters cut for a daybed. They must have been cut by someone without sight as they were both different sizes and unusable. Now I start the process of trying to get a replacement or refund.

Reviews (66)

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Reviews that mention popular keywords

foam factory (15)
Thumbnail of user tannap
Pennsylvania
1 review
1 helpful vote
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June 13th, 2017

I needed a very firm mattress and I was on a tight budget. I literally searched for days online and came up with nothing, until I found FoamByMail. Thanks to FoamByMail, I now have the most perfect mattress I could ever imagine. To say that I am satisfied doesn't do justice to how happy I am. Add to that, they were half the price of their nearest competitor and shipping was free. I still can't believe I got this high-quality bed for such a good price. I would absolutely recommend this company to everyone. In my opinion, this is the ONLY place to buy a mattress!

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Thumbnail of user chrisb155
Florida
1 review
0 helpful votes
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February 20th, 2015

I recently ordered a dozen foam panels from Foam Factory to add sound insolation to my studio. The ordering process on line was quick and straight forward. The panels arrived in just a couple of days. After marking in the panels on the wall I used the recommended adhesive to attach them. Despite thinking of the ways this could go wrong, the installation was really easy. I am very happy with both the new look and the added sound quality in my studio. I will be ordering more products from Foam Factory in the future.

Thumbnail of user reneez6
Michigan
1 review
1 helpful vote
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May 31st, 2017

We purchased new foam for the beds and seating in our camper. I ordered everything on a Sunday night and received my order the following Wednesday! The website was easy to navigate. The foam had many options to choose from and the descriptions of each option accurate. The foam was all custom cut to my specifications correctly. I would definitely purchase from this company again.

Thumbnail of user grantu
India
1 review
0 helpful votes
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February 4th, 2015

I had a great experience with foam factory. I needed a somewhat oddly shaped piece for a project of mine and I received exactly what I ordered, very quickly. What I really liked though is that before sending it, they touched bases with me to be sure that the odd size I specified was indeed what I wanted and not a mistake. This, to me, showed a great deal of attention to detail and was much appreciated.

Thumbnail of user donc841
Colorado
1 review
0 helpful votes
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February 12th, 2022

Our old and not real comfortable memory foam mattresses (6 years old) in our RV needed replaced. We looked at several custom size mattress firms and asked on our RV forum for recommendations. Foam By Mail (foamfactory.com) was suggested along with a few others. Checking reviews and websites, we contacted several. The lady at foamfactory.com was extremely helpful and sent us samples. We selected what we thought we wanted, placed the order for 2 layer mattresses (4" foam bottom, 3" memory foam top) plus covers. The order arrived within a few weeks. They fit perfectly and after our 2 week trip, we absolutely love them! Very comfortable, very easy getting to sleep and no morning aches and pains! Superb product!

Products used:
Custom size Memory Foam mattresses

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Quality
Thumbnail of user darrenu1
India
1 review
0 helpful votes
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December 8th, 2014

Very happy with the foam rubber replacement cushion I ordered. It is at least better than the original, and MUCH cheaper than replacing the whole chair. Accuracy of finished product was spot on and it fits perfectly! Very happy and will certainly order again when I need to replace another cushion!

Thumbnail of user betsyc13
New York
1 review
2 helpful votes
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September 21st, 2017

Ordered new foam for my family room chairs. I followed the exact directions for measurements (measure the cover add 1"). When they arrived only 5 days after I ordered I was pleased. At first they seemed too big to fit but once I stuffed it was a perfect fit. They were well packaged, clean and they are very firm! I couldn't be happier with the product.

Thumbnail of user margareta69
New York
2 reviews
1 helpful vote
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July 20th, 2017

I wanted some shorter mattresses to put on the floor at Christmastime when the families arrive. I couldn't find any suitable ones in the local stores. FoamByMail was so helpful. I appreciated the advice they gave me by phone. The prices were decent. The mattresses came in a reasonable time. Everything was good about this transaction. I recommend.

Thumbnail of user peterm277
New York
1 review
0 helpful votes
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July 26th, 2017

They sell products that are near identical to name brand acoustic foam for a fraction of the cost. I have had their foam hanging for over a year and no deformations or discolorations have appeared. Highly recommend their stuff.

Thumbnail of user cindyt51
Tennessee
1 review
2 helpful votes
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July 26th, 2017

Our couch was getting very saggy and uncomfortable to sit on. I started looking online and found this site. Very easy to order my foam and had the padding around it. Now my couch looks new again! Highly recommend this company.

Thumbnail of user annc38
India
1 review
0 helpful votes
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February 16th, 2015

February 12,2015 Having worked on upholstery repair in the past, I was well aware of the value of high quality foam and was delighted when I discovered The Foam Factory online. Recently I was suffering pains which I believed were a result of the soft foam cushions on my two-year-old couch. I ordered high density replacement foam from The Foam Factory and received them as quickly as promised, at the price quoted. Instructions stating the foam should be unwrapped immediately were clearly stated on the package. The cushions were unwrapped and inserted into the couch, replacing the soft foam. Immediate I felt relief from the pinched nerve in my leg and within a day I was walking without pain. I cannot express my gratitude for the sterling quality, exemplary service, and affordable price. I highly recommend this "made in America" company to anyone in need of their services.

Thumbnail of user patu3
India
1 review
0 helpful votes
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October 24th, 2014

Foam Factory provides a superlative product at a reasonable cost. I bought a latex mattress and a 2 inch, 5 lb. tempurpedic type foam topper. Together they cost me $700. The latex bed alone at the local mattress store was $1500. Foam Factory gives you choices you do not have elsewhere, e.g., the density of the foam, sizes, including the elusive full mattress. I have been extremely pleased with their products and highly recommend Foam Factory to you.

Thumbnail of user janellep4
Utah
1 review
1 helpful vote
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June 7th, 2017

I wanted to make some custom mattresses for our RV bed we designed. I wasn't sure which foam was best for my needs. I called and spoke with their staff who helped me tremendously and saved me money! My foam came right on time, was packaged very well and we are amazed by how comfortable our DIY mattress is. Couldn't be happier

Thumbnail of user jackied68
Arkansas
1 review
1 helpful vote
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July 12th, 2017

I ordered a custom size mattress for an outdoor hanging day bed! I needed it within a couple of days. I contacted them after I placed the order as I forgot to state this and not only did they get it here a couple of days before I actually needed it the size was exactly as I ordered! Best customer service I have dealt with in years! We need more companies with this kind of service!

Thumbnail of user janetc108
California
1 review
2 helpful votes
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July 12th, 2017

I have ordered from Foam Factory on two separate occasions and both times I have received a product that I was satisfied with. They were both for a custom size with a custom cover. I do wish the custom cover was a little cheaper otherwise I'm pretty happy with it. The foam is good quality. The first one we use as a day bed and the second we use as a seat cushion at our owner's entry. I love the perfect fit and feel! I would buy from them again.

Thumbnail of user tommys29
Ohio
1 review
0 helpful votes
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March 9th, 2015

After buying a name brand mattress and having it break down after only a couple of years we decided to try a foam mattress from the Foam Factory. We have had it for a couple of weeks now and just love it. So much so that when it comes time for us to make our own bed frame and furniture the Foam Factory is only place we shop.

Thumbnail of user julieb208
Minnesota
1 review
0 helpful votes
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April 21st, 2017

I ordered 3 high density cushions with dacron wrap for seats for my porch chairs. Despite being 26x22x5, they arrived compressed in a surprisingly small package. The popped into actual size the second I opened the package. Inside the package, the cushions were nicely wrapped in plastic and tied with a decorative ribbon. I put them into cushion covers that I sewed myself. I have been using the cushions only a few weeks, but I am very happy with them. They are super comfortable, and I would highly recommend the dacron wrap. Not only does it make for a nice finish once the cushion is inside your cushion cover, but it also makes it much easier to get the cushion inside the cover. I am so happy with the cushions, I am planning another order for a second project for cushions for the ottomans on the porch.

Tip for consumers:
Get the dacron wrap!

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Value
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Thumbnail of user armidam1
California
3 reviews
1 helpful vote
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July 12th, 2017

I ordered the product to create some cushions for my porch area and I found that this company has the cheapest option with good reviews so I decided to buy it. The product was much better that I was expected. The foam rapidly took the original shape after I took it from the box. The delivery was on time too.

Thumbnail of user mikes570
Kansas
1 review
0 helpful votes
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July 20th, 2017

I have a small bed that needs a small mattress and had trouble finding a solution. Once I found this site it was very easy to use and order the exact size I needed and at a very competitive and reasonable price.

Thumbnail of user suzannem69
Missouri
2 reviews
1 helpful vote
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June 15th, 2017

We purchased the Furniture Fix slats first and they didn't help at all. The problem wasn't the springs on the couch, but the foam in the cushions. Foam Factory has an easy-peasy website, the cushions were delivered faster than we expected, and our couch, which also serves nightly as a bed, is in better shape now than when we bought it. Thank you!

Thumbnail of user sharonh1480
Canada
1 review
0 helpful votes
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July 14th, 2021

I recently placed an order for a matress topper foam. The order arrived promptly and although they mistakenly sent the wrong size, Veronica in customer service was exremely helpful in helping me with a replacement. The only thing required of me was pictures with a measuring tape showing the size.
They gave the option of a 50% refund or sending me a replacement at no additional cost. Because of the great service and offer to keep the wrong sized foam, I am donating it to our local Salvation Army on behalf of Faomby mail.
I will definitely refer them to family and friends.

Products used:
Foam

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Quality
Thumbnail of user marthad15
India
1 review
1 helpful vote
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January 22nd, 2015

When I wanted to replace the cushions on my couch, I went online to price foam. I couldn't believe that most of the places that I researched, it would cost me almost as much as buying a new couch. But when I came across Foam Factory, I saw that I could purchase a sheet of foam, and cut the cushions myself. And with the free shipping, my bill was under $100. I have never made my own cushions before, but the foam came, I cut it out, and I now have a brand new couch. My friends and family just could not believe that I did this on my own! It was so easy, and the Foam Factory website gave me all the confidence that I needed for me to accomplish this!

Thumbnail of user caddmanu
India
1 review
1 helpful vote
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December 22nd, 2014

I order LUX cushions that are 3 thick with the dacron wrap for an extra $12 for a set of benches I made for the my kitchen. The cushions came very quickly and very tightly wrapped. As instructed, I quick unbox and unwrapped them to give them time to expand. The dacron wrap was perfect on the cushions covering all four sides. I then stapled the upholstery cloth around a 3/4 plywood deck that made up the top (similar to how chair are done). The dacron wrap gives the seats a very professional-finished look along with making these cushions very comfortable. Buy the dacron, I've done it with and without and the difference is amazing, buy the dacron. I couldn't be happier with the outcome of my benches.

Thumbnail of user brocki
India
1 review
0 helpful votes
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January 1st, 2015

Not much to say. The web sight worked fairly well. Phone conversation was easy and accurate. Ordered a custom size and received an excellent product, correct at a great price. I recommend them.

Thumbnail of user cameronm29
India
1 review
0 helpful votes
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April 29th, 2015

Excellent Product, perfect for replacing mattresses and couch cushions. Don't buy a new couch or mattress, save hundreds of dollars using Foam Factory.

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The most competitive foam supplier on the market. We carry mattresses, toppers, seats, cushions, sound proofing and deadening foams, memory foam pillows, egg crate and poly anti-static packaging products and more.

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Thumbnail of user carlob16
Carlo B.

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