FOCO

Do not order from this company, they say they have it in stock, they don't. They say the item you have bought is shipped, it isn't. They say that the delays are beyond their control, it isn't. You would be better to buy in a back alley from a guy named Gino, than this company. Don't take my word for it, buy something and see what happens. At least they give refunds, that is why I gave them one star.

I should have read the reviews before buying online! This company is a ripoff and would not refund my money after I purchased. Items went on sale at half price literally the day after I purchased. No response to emails, no number to call! Be forewarned and stay away from these scammers! Hope FOCO goes out of business! I'd give no stars, but that's not an option.

They have cool stuff but first time I order the patch was crooked on hat. I had the hardest time trying to return. I had to go thru this interrogation process with like 5 people copied on the email. I had to submit a photo before they would accept return. Yet I gave them another chance. This time an item was missing from my order. All they sent was a photo saying it was delivered. Two items were but the 3rd was missing. Impossible to contact them. Do not buy from this company!

I placed a order on a hoodie to get my wife for Valentine's Day purchased claimed 3-7 days for me to receive my hoodie it has been over a week still no hoodie can't even reach company they haven't sent a follow up on my item can't reach them through phone and I have even sent email out. Will never order from them again. No call no email no hoodie. Very unsatisfied.

I pre-ordered an item from their website. I waited two months then got the wrong item delivered to me, when I reached out to customer service they informed me that they were then sold out of the item and said I could keep the item they sent me for the cost of what I paid for what I originally wanted or send it back for a refund. They don't care about their customer, poor business model.

Everyone knows that the SF Giants colors are orange and black. Foco should know this more than anyone. The Giants tote I purchased from them is clearly, orange and navy blue, not black.Not Happy. Dont buy from this company.

The shoes are awful. The rubber is hard as lumber. The sizing is completely inconsistent. I wear an8.5, but they have no half sizes. I ordered a size 9. It pinches ALL my toes. I returned them and bought a size 10 in which I have a full inch of space leftover. I reached out to Customer service, they don't want to be bothered. My efforts to buy from them cost me $14.63 in returns and I have no product to show for it.

Ordered two pairs of pajamas at the beginning of the month. Received one pair of pajamas and a pair of slippers. No big deal, accidents happen. Customer Service (CS) says we will send you the proper pajamas and a label to send back slippers. Send back slippers next day. Wait over a week for movement on the shipping label for new pajamas. NOTHING. Then we get a refund for the pajamas and they say it's lost in the mail and we don't have any more…yeah right…still on the website. I asked if I could just order another pair and get free overnight shipping. They say place the order and we will refund you the shipping. No problem. Place the order, get the shipping refund…did this on Tuesday. Item has label printed…label sits for 2 days and then ships…for delivery…FOLLOWING TUESDAY. Horrific company…WILL NEVER BUY FROM AGAIN.

I ordered two items and one week after they were both about $20 less so I emailed asking if they do price matching or price adjustment. They said they do not so I said I would like to return. Did not even try to save the sale or offer to adjust the price. Clearly they do not want to keep customers.

I am a huge Pirate fan. I love going to games at PNC Park. I also enjoy building Lego sets with my grandkids. I thought the PNC Park set would be a nice challenge to work on. I bought a BRXLZ PNC Park from FOCO. The directions are horrible! They are extremely hard to decipher. I looked at reviews for the product when making the purchase. They were all mostly positive. Of course they must have deleted the bad ones. I was surprised by how small the pieces were. Whoever manufactures these BRXLZ stadiums needs to improve their instructions. I am not an expert builder, but well above average experience. I am a pilot. I understand technical diagrams, but these instructions are garbage.

I needed these face masks for a business trip that was 11 days later. It took 13 days before the shipment process began. Most likely the shipment will arrive in the 4-7 day time window that I paid for, but come on FOCO, 13 days to process 2 packs of your in stock masks? Needless to say I had to buy masks elsewhere for my trip.

A week after I placed the order, I checked my order status. In big bold red letters, they warned that it might take longer than normal to process order due to covid. They should have presented that message before I completed the order placement. Since I needed them for a trip, I would have ordered elsewhere. I contacted their customer service to ask when the order would ship. I received a canned one sentence response of "I checked and your order and it hasn't shipped yet", which did not answer my question.

FOCO customer service does not appear to value its customers. Every inquiry made to this company is replied with a "can not" or a "No". They overcharge for shipping and they utilize the slowest and unreliable Fedex Smartpost shipping services. I'm a veteran and my in-stock items never appear to qualify for the military discounts. I've also had items cancelled because they oversell their items.

Forget about trying to contact this company by phone, no one answers.

If you can stay away from this company.

Ordered item on November 18th and money was taken from my account on the 20th. Said fedex took the item without scanning it in email and fedex told me they are waiting on the item. Have contacted 4 times and asked for item or money and nothing has happened. Initiated dispute with bank this am. Never again!

I see a juan soto bobblehead on FOCO and decide to buy one because of the first time user 10% discount. Juan soto just joined the Yankees 3 days ago. Short story...the discount doesnt qualify because the Juan Soto Bobblehead is 'on sale!' he's been a NY Yankee less than a week but the bobblehead is on sale...SCAM. Good bye FOCO!

I have tried multiple times to get a response back from FOCO and no response yet. I placed an order and 1 of the items was missing, I ordered this item for Christmas and I am not going to get it. I have paid for the item and don't even know when I will get it.

I ordered from this company almost a month ago. I have yet to receive my package. They don't send tracking information. The time I did it was in Baton Rouge, La. I live in Broussard, La. Then it said my package was "being processed". I ordered it for my husband birthday. I'm so disappointed in this company. DO NOT WASTE YOUR HARD EARNED MONEY! I gave this company a zero.

HORRIBLE COMPANY, IF YOU CAN EVEN CALL THEM SUCH. THEY DONT KNOW HOW TO SPELL CUSTOMER SERVICE, THEY DONT ANSWER EMAILS OR CALLS. THEY TAKE YOUR MONEY AND DISAPPEAR. DO NOT BUY A PACK OF GUM FROM THESE CLOWNS.

WORST COMPANY EVER!
DO NOT USE!
I ordered a gift for a birthday and paid $35 to expedite shipping so that I would guarantee its arrival. I emailed the company to confirm that it would arrive in time. I was sent an email with a tracking number that said FedEx would deliver it by 8 PM. At around 6 PM I got nervous that it was not going to come… I clicked on the tracking and it was cancelled by sender? No gift and I have to dispute the order with my credit card company!

I ordered 2 of the Bengals Onesie pajamas as Christmas gifts...Order #ECFC*******. When the package was delivered, there was only 1 pair of pajamas. I sent an email immediately to let them know that I had only received one. An automatic response email was sent to let me know that they had received my email and that someone would be reaching out to me. Well that was on Dec 16 and here I sit on Jan 4 with no response to my 3 emails and no pajamas.

PLEASE DO NOT ORDER FROM THIS COMPANY. RIP OFF. I literally cancelled my order within the same minute of placing it because I realized they were the same scandalous company that I ordered from before. They waited 2 days before reaching back out to me to say it was too late for me to cancel because they already processed my order. Understand they processed an order that has yet to leave their warehouse or even get boxed for shipment. If this isn't underhanded than I don't know what else is.

I ordered an item in a woman's medium- it was about a XXXL- it would not fit any woman who was truly a medium. The item was huge on me- I took off the tags to try it on and there was no way that I could wear this- so I contacted them about exchanging it- I didn't even want a refund- I just wanted a smaller size. They told me no because I had removed the tags. I wouldn't have had to exchange it if they gave me what I had ordered.

Merchandise never arrived - they listed order as fulfilled on their website - when questioned as to WHERE the merchandise was, they DID issue a refund - BUT what if I had not questioned or pursued - I felt there was some shady business happening here - wonder if anyone else received their item, which is now listed as SOLD OUT.

Do not order from this company! I preordered from this company a month before the items came in stock! Found out when my order came with only some of my items that they had no more in stock! Of course they waited till I got all my other stuff! They were family pjs so if I couldn't get all of them I did t want any of them! So now I have to pay shipping to return all my items! Don't order from them! Fanatics is a WAY better site and has free returns PLUS free shipping! And has fancash you can use!