FonePaw

If you can, use PayPal to purchase this software. I attempted to use the software, garbage though. Couldn't get any help/refund through fonepaw. Did a refund through PayPal, had to wait 10 days (or close to it), then the money was back in my account.

Did a full, 1 star review a while back, but hope this will help someone if they do decide to purchase and it doesn't work out.

Product didn't work, tried to get and never did receive a refund! No success and asked to work with R&D. Who does that? How can you sell a faulty product? Dr. Fone worked first time. Anyway the general public need to know.

ZERO STARS!

I wish that I had come here first! Believe the bad reviews. The last Samsung phone that they even claim to support is a Galaxy S-6... a 2015 model. The same as others, no refund because I did not read the website that shows supported phones. I cannot find that anywhere on the site. I think the only way is to download the trial version. I am filing a dispute with my credit card and we will see what happens. DO NOT BUY THIS SOFTWARE!

The only thing I was able to recover with this software from my lost photos was the photo thumbnails. I asked FonePaw for help and they requested some additional information to solve the issue. After some time, I asked what the situation was and I received the following response (30.4.
2021):
"Hi,
They are still working on it, and please don't worry, if the issue still can't be fixed in 30 days, they will proceed the refund.
Regards,
Emily Watson "
After passing the 30 days, I have asked multiple times what the situation is and I never received any response. I was shocked at how unprofessional a company this is.

I purchased Fonepaw's services to try and recover lost data on my phone. The software was never able to connect with my phone. Customer service gave me instructions on how to supposedly make it work. The instructions always failed. Then customer service told me I had a "root" my phone in order for this to work. When I learned what that meant I became concerned about the impact to my phone and told them I did not want to take that step. I asked for a refund. They refused and told me that because I would not root my phone they would not issue a refund. I will never recommend anyone use this company, because they do not honor their own terms for a refund and they have stopped responding to my requests for a refund. I now have to submit a claim with the Better Business Bureau. They are crooks.

Well, the program works, but if you need tech support for ANY issue - forget it - they will ghost you. The first time I needed support a couple of years ago, I had to submit a request five times before they responded. This time, I submitted a request three times, over a week ago, and NOTHING. Their tech support is non existant. There are now free versions of this type software that will do the same thing. I've switched to the free version of Winx MediaTrans. There's one nag screen with the free version, but it works.

I wrote & explained to them where I got stuck in the recovery process. My explanation included the fact that I had contacted Verizon support, & that THEY couldn't even figure it out.
That was actually my 2nd attempt to get help. Both times I got the same "too bad, so sad" auto-reply, saying how it must be my ineptitude.

I purchased the FonePaw Video Convertor and despite installing it on two separate PC's, it took over 24 hours to complete upscaling a 1080 mp4 file. Yet when I used a different program, it took way less time. When I requested support to refund my money, they refused with the explanation that event though it took 24 hours to complete, the software works, despite the fact they supposedly offer a 30 day money back offer. Terrible customer service and in addition, deceiving as well.

Customer service stinks, non existent. Only contact is send Email to them and wait, wait wait... I uninstalled same day of paying for junk.
Software is BAAAAAAAAAAAAAD!
Company needs to close up and disappear.
Don't waist your money for getting absolutely nothing.
I stopping payment.

I actually purchased fone paw and was not impressed. I tried following the instructions given by Emily and finally having a month of daily contact. I asked for a refund. No refund was given despite the clear failure of the product is save my data. I am not impressed!

To Whom it may concern, please DO NOT spend your money on this product, After purchase they will not send the link you need to access this product. Then they will tell you that they are not going to refund your money. This site is a SCAM!
Don't expect to get the product or your money back!

I had high hopes that this program would help restore all my data off a phone that got dropped and the screen went black. From the website that had FonePaw advertised, it never gave me a list of phones that they do not support. So I buy the program for $70, go through the process to try to get my data back. But when I get to the part that says to pick the type of phone, mine was not listed and I couldn't put other. So I contacted Customer Service about this and they said oh we don't support your type of phone. Its written below on what we do support and what we do not. Well this was never advertised on the site I got everything off of. For 2 months now I have been going rounds with them in trying to get my money back. Wasn't my fault it wasn't advertised correctly, maybe they shouldn't have it advertised on websites that don't follow their policies. Not backing down until I get my money back, this is bull crap.

I downloaded Fonepaw and got an error message about not having the right verification. When I reached out to them I got NO response. I ended up having to buy a new phone and when I asked for a refund they said if I used the License Key I could NOT get a refund. How do you know if the product is going to work or not if you don't use the license key?

I purchased the program because I thought it would be better. I purchased the program the company said to. Well the company said it was the wrong program and would t work. They wouldn't tell me the correct program and wouldn't refund. Then they got rude and nasty. Find a program that works on a droid and stay far away from this business. I would give zero stars but that wasn't an option.

Robbers, how can this company survive as scammers like this have we all gone mad? Don't give them your money you will never get it back This whole comp[any is a robbing scam

Got scammed into this software purchase because i was panicking because my Galaxy S6 was not working correctly. I have contacted for refund but was told they have a strict refund policy which they say you have to give them proof of phone model, screenshots of problem etc etc. I cant give them that because i dont have the phone no more because i took it to the shop i bought it from and i was told that the phone was unrepairable so i have claimed a new phone from my phone insurance. I have told customer service this but they just repeat the same bull$#*! every time, they dont seem to take in that i no longer have the phone. Scamming Bastards

The worst piece of garbage did not recover anything. Waited for hours for the app to "recover " my deleted photos and came back with what I had. Not a single deleted picture was recovered

Software does not work on anything newer than a Galaxy S6. And they will not refund money when their system doesn't work. Basically you can use it on a working phone. Total trash. 100% Worthless

The product doesn't work, it's a fraud, a scam, the support doesn't work, terrible support, don't buy this, don't get caught up in this messy scam, I regret 100% my purchase, and now I'll have to cancel my credit card! DO NOT BUY THIS PRODUCT.

I PURCHASED THIS THING ONLY TO FIND OUT THAT IT IS NOT COMPATIBLE WITH MOTOROLA. I EMAILED THE COMPANY FOR A REFUND WAS INFORMED THAT I SHOULD HAVE READ THE TERMS. I READ THE TERMS WHICH STATED THE SOFTWARE IS COMPATIBLE WITH MY DEVICE. WHAT A RIP OFF. DO NOT PURCHASE THIS JUNK. IT IS A WASTE OF TIME AND MONEY.

DO NOT BUY THIS PRODUCT. It will not backup your group messages so you will not be able to restore them. I have tried working with the customer support team and it is almost impossible. It takes anywhere from 7 to 10 days to get a response and then the response is to view the product videos on their website or on YouTube. That does NOT show me how to backup group messages. There is no distinction on any of their material that indicates that group text messages are not included in the backups. After 1 month, I finally received this response: "We have verified your order information, your situation meets our company's refund policy condition. We will handle refund service for you. Please wait patiently." that was on July 11,2022. On July 19,2022, I asked for the status of the refund. On August 1,2022, I received a response telling me that they wanted to do further troubleshooting and gave me detailed instructions on what to do to provide them the logs needed to troubleshoot the problem. The problem with their detailed instructions was it requesting logs for the FonePaw Data Recovery product which is not what I purchased or even mentioned in any of my communications. This company should NOT be allowed to exist based on their lack of knowledge of their products and more importantly their HORRIBLE customer service.

Liars
Don't refund
Trail version is bunk
Very difficult to even reach customer service let alone they have no phone to call
Avoid if you like to not waste money

I love it when it says FREE DOWNLOAD and then once you spend all the time to download a program it says FREE 30 DAY LIMITED TRIAL - PURCHASE NOW FOR FULL USE OF PROGRAM.

Fonepaw does this and it is a lie and a cheat! Full information up front. Don't download this program unless you want to pay for it.