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FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 238th among Sports Tickets sites.
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Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."
They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.
While we have been on a vacation in Manchester, we were thinking why not to see a football match? So, with the recommendation of our friends, we ordered tickets from footballticketnet.com for the upcoming game:
Registration was quickly and easy.
The tickets arrived to our hotel.
The spontaneous experience was just great!:-)
Highly recommended to everyone - not necessarily like us...
You can still pre-order...;-)
I recommend footballticketnet.com
Booking ticket from this website is very clear and easy.
The tickets I ordered arrived a week before the game, seats were according to my invitation and… Chelsea won!:-))))
First time at a soccer match in Europe and for sure not my last. At first I didn't know what to expect, because we never bought tickets to a game via a broker site, but it all turn just great!
The workers at this company are very professional, they contacted me about my order a few times via mail and phone to make sure of our hotel address in Italy, and about our details so they can put the correct names on the tickets.
Tickets were delivered by their supplier a day before the match and the game itself was great with many goals and thanks to the category we choose we saw all the action very clearly!
Great tickets, delivery as promised. Was a little leery but they delivered. A little slow on answering emails, would like to hear from them same day but they did answer by next day usually. In the end, pretty smooth and felt good about using them again because they were honest about everything.
I ordered tickets on this website for a Chelsea vs Man United match, I received a confirmation email, the money was debited from my account and subsequently a change of date notice, all of which was fine. However several days later I received a phone call from "John" who told me there was a technical problem with the website on the day that I made the order and the price of the tickets I had bought had been increased by £300 each. They would not honour the transaction that was made. I am beyond disappointed with this company and believe this must be against consumer protection laws.
I admit, at first I was not sure about buying tickets from a third party website, but after I saw that buying directly from the club isn't an option (their tickets to that match were sold out) I choose Football Ticket Net which were the best options of all the other sites we choose.
Me and a friend attended the Arsenal – Tottenham derby and we had a wonderful time.
All the others who wrote here bad reviews about this company complaining on prices – need, in my opinion, to understand that in this businesses the price per ticket for high demand matches will be above face value 99%.
I knew that – but it was important for me to know that I will get the tickets in time to my hotel (got them 2 days prior to the match), will have good seats (as promised) and they customer service team was really great.
I want to recommend Football Ticket Net. As a long time Arsenal fan. I have always dreamed of watching the gunners live in action.
Problem is – in order to watch them at the Emirates Stadium in London, you need to be a member or have a member card in order to get in.
This is where the secondary market websites come into place and I can assure you, from all of them – Football Ticket Net is the best option.
The tickets arrived to our hotel on time, returned on time and the seats were even better than we thought with a reasonable price compare to other sites we saw.
Kudos to Vera from their customer service – she was great!
Thanks you Football Ticket Net!
I flew into London for New Year's Eve and my tickets were waiting for me at my hotel when I arrived!
Although I had some issues getting this tickets that was my fault as I had the incorrect name on the hotel delivery point. Your team was extremely helpful resolving the issue so I received the tickets in plenty of time. All very good thanks -- even got the result we wanted!
May I say thank you for the outstanding communication and service I received when buying tickets for the recent Real Madrid v Valencia game. This was something my son and I had wanted to do for a long time and (apart from the match result) it lived up to all our expectations. The tickets were waiting for us at our hotel, the seats were exactly as we ordered and the view from them was spectacular. I would have no hesitation in using Football Ticket Net again.
Do not use this company!
They have no customer service skills and there is a strong chance that you will not get your tickets and if you do not they could not care less. Once you have purchased they dont respond to any of your emails and if you ever do get in touch with them they are extremely rude.
I have had a personal very bad experience with them and can demonstrate in detail why for anyone who needs it. I would say most positive reviews on here are fake.
Be aware they have numerous other sites with different names and can easily hide away with your money and cover their tracks.
Please buy from one of the many honest ticket sites who will actually deliver on their promises and go out of their way to get you to the match so that you can have an enjoyable experience. Its not like these are that cheap anyway and are also ambiguous on where seats are in the stadium.
STAY AWAY FROM THEM!
Tip for consumers:
If you have already bought from them prepare to make other ticketing arrangements because you won't get any tickets.
First off I must say the service from this web page alternates between neglect and intense focus. I was able to buy tickets to Arsenal v Sunderland, and the tickets were amazing but until I got the electronic version I was on edge wondering when I would get them. If you order more than a week in advance you should be fine. They do what they can, given how difficult it can be to obtain tickets and the prices are relatively fair. As a note prices can fluctuate with time, so keep that in mind when purchasing.
The tickets are legitimate, any issues that could exist are a result of the flexibility of football scheduling and policies that the website could not foresee.
I would wish that they give you the option of reselling the tickets to them so that you could cancel your order and have the possibility of a refund.
I ordered tickets online from footballticketnet.com to Chelsea vs Fulham. It was simple ordering process and the tickets were delivered right to my home by registered post.
We are not club members so it was great to have this opportunity.
We had an excellent view considering the fair price we paid.
I will certainly buy football tickets from footballticketnet.com again!
I was excited to book tickets for the Arsenal v Norwich game in October for an April game. From the start there was so much anxiety and frustration. We got an email saying that these tickets could not be given over email and had to be delivered to our destination. The problem there was that we were going to the UK and lived in the US. E-tickets were an option, but then they were not. So that was annoying. After receiving the tickets, basically we were given instructions on how to use the passes who belonged to other people, which was against the terms of Arsenal FC. You can be arrested for using resale tickets--and this company put my boyfriend and I at risk. This has given me terrible anxiety and frustration. I do not recommend this service. I deserve my money back for the piss poor seats we got after being promised really great seats. DO NOT USE!
We ordered 4 tickets from them for a game of Chelsea-United a month ago
They called us a few days before the game and told us that they had a glitch on they website and that they needed to cancel our tickets.
They also said it was written in their policy that they could cancel tickets whenever they wanted
Stay away from this site!
About three weeks ago I made an invitation to Manchester United vs Aston Villa match through this site and I received the tickets today.
The game will take place on 03. 29. 14 so the tickets arrive on time.
Now United just need to win!
We purchased Euro 2020 Final tickets and the whole experience of using this website to buy the tickets was outstanding. We were kept up to date as to what was happening with our tickets, what we needed to do to receive the electronic tickets, when they would arrive, and all queries and questions we had were answered with no issues by the fantastic customer service team. Great experience for such a big game, have used this website before and will definitely be using it again. Thank you once again.
I want to keep you informed that I have used their service more than once...
I always got reliable service, seating is always as I ordered.
The site is secure and the football tickets available (in a different situation- you just need to contact with them and they'll try to arrange the tickets for u).
You can't describe website as "human", but this one is...
I recommend buying from footballticketnet.com
Got 2 tickets for Juventus - AC Milan game at the Juventus stadium, everything went well, seats could have been a bit better but overall it was a very good experience. Etickets were delivered to my inbox on time, online chat service was very efficient, recommended. I will use footballticketnet again in future.
The same thing happen to me as the review of Alena E. We ordered three tickets 3! Months before the match. We planned and paid everything (hotel, flights). One week before the match..."Sorry our seller let us down...". As you can imagine a week before a derby like Atletico - Real there isn't a single ticket available anymore or at least not near the same price. The only available tickets were VIP tickets around 500-600 euros each.
They ruined our trip completely and the only thing they offered was to refund the money for the tickets in 21 working days!
The bottom line is - DO NOT USE THEIR SERVICES!
P.s. They do not deserve even 1 star!
Dear Todor,
Thank you for taking the time to share your experience with us. There are a few things that are very important to note. We DO guarantee our tickets 100% AND that means that if for any reason, though it is extremely rare, we are unable to fulfill your order because of a fault of ours, which is also quite rare, we provide 100% refund, immediately and responsibly, without question.
We regret that our ticket supplier disappointed, both, you and us, in being unable to provide the tickets at the last minute. These kinds of events are very, very rare and a great disappointment that always want to avoid happening to us, or, our clients.
We apologize for the fact that our ticket provider, who no longer supplies to us, was unable to follow through, however, we are proud that we acted responsibly, immediately, and were forthright in this difficult situation.
Best Regards,
Linda
Customer Service Department
Hi Guy's
I would like to warn you from sports ticket's website by the name footballticketnet.com.
This site that looks really nice and the prices looks fairly, but when you buy a ticket and will not know at moment of the reservation exactly where you are sitting u have a surprise waiting for you.
When you receive the tickets you will find that in the "ticket lottery"(thats how they call a situation where they do not really know where you are sitting) you will "win" the worst tickets you could win.
I bought the most expensive tickets that were sold on footballticketnet.com website and I probably will need to buy binoculars to see something
In short, lower your expectations if you decide to book tickets through the footballticketnet.com website or simply order at other Web.
Dear Mons I,
Thank you for taking the time to leave this review.
We are happy to hear that you appreciate the design of our site and our prices. We work hard to make sure that the site is pleasant to look at while at the same time presenting important information as clearly as possible. We are also happy to present ticket prices that are fair and competitive within the secondary market.
However, the fact that you describe our business practice as a "lottery" indicates that you have a misunderstanding of how we work. We do not leave ticket allocation up to chance, as is implied when claiming this is a "lottery." We do our best to ensure that the tickets are in the best seating location that we can provide within the category ordered. We have trusted sources of supply for tickets, but even so, we are a secondary market company dealing in sold-out or hard-to-get tickets, so we can't—and therefore don't—guarantee an exact location.
Providing you tickets in the second tier instead of the first, in other words, was not a result of carelessness with your order. Your seats are still in an excellent location, in a central block on the long side in the highest category we offer for this match, just as ordered.
We hope you had a good time at the match.
Sincerely,
Lora
Customer Service
Football Ticket Net
I purchased premium tickets from them for a soccer match in Portugal, and I paid a premium price: turned out they delivered to me in my hotel tickets that stated clearly on them as a warning "limited visibility", ie they were inferior products.
This ruined my Portugal trip with my son and the company is not willing to come to any settlement agreement;
Stay away from this untrustworthy company!
Dear P. Niels,
Thank you for taking the time to leave this review.
We are very sorry that the tickets were not as you hoped but your review is not quite accurate.
When we received your complaint, we took it very seriously and investigated it despite lack of evidence provided by you. All we were able to find was that the stadium, a UEFA 5-star venue, does not contain any location with restricted viewing as you describe.
Despite this, we offered a refund as a gesture of goodwill. You refused to accept the refund.
We do not consider these the actions of a company that refuses to do its due diligence or to find some sort of compromise with its customers.
Best Regards,
Lara
Football Ticket Net
crm@footballticketnet.com
+34-911238384
The only web to buy football tickets: footballticketnet.com!
We are not club members so it was great to have the opportunity to order football tickets securely online:
We ordered tickets from footballticketnet.com to Liverpool vs Sunderland.
The ordering process was so simple and the tickets were delivered by registered post to my home.
No less important is that we had a great view (consider the reasonable price we pay).
I can't wait for the next time I'll be there, I know one thing for sure: I will buy football tickets from footballticketnet.com again!
Order *******
I am really at my wits end. Booked tickets for the Barcelona v Man City match and still no confirmation - not even an email. Money all drawn from my card, but not so much as a word. What do I do?! The match is the day after tomorrow!
Help!
Arthur Beachwood
Went to see Manchester United vs Leicester in Old Trafford and had the best time ever.
Leicester is a great team and deserved winning this year Premier League title 100%
I want to thank Football Ticket Net team from sales to customer service. I got great seats in Sir Alex Ferguson stand exactly where I wanted and as described in their website with a fair price.
Tickets arrived to our hotel, 1 day before the match and waited for us at the reception.
I used this company services already a few times in the past and for sure will keep recommending them to my friends and family again in the future.
Max Henry
I am a die-hard Club Brugge fan from Belgium and this week I had an amazing time watching live my team vs Manchester United in their famous and amazing Old Trafford stadium.
I'm so glad I choose to buy tickets with Football Ticket Net. This company is very professional. Every question or fear I had before the match were answered quickly by their Facebook team or customer service people by mail or via phone.
The tickets were priced fairly, we got them on time – 1 day before the match to my hotel in Manchester and besides the fact we lost – it was a dream come true with awesome atmosphere in the stands and for sure I will use this company services in the near future once again. Pierre.
Gain trust and grow your business with customer reviews.
Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.
Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.
Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.
All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).
We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.
Football Ticket Net Guarantees The Best Service In The Market!
Dear Laurna,
Thank you for taking the time to share your experience. We have looked over your order very thoroughly and it appears that there was some delivery confusion due to the fact that you provided us with a reservation name that your hotel did not recognize.
We are glad that you were able to contact our customer service department to allow us to get the problem solved and provide your tickets. We do understand your frustration and it is one of the many reasons we try to be sure to explain how important it is to provide us with correct and detailed information for your hotel stay. We explain that it includes the booking number (if available) along with the reservation name. We also advise our clients to be sure to notify their hotel reception that an envelope is expected and to give them any and all names associated with the booking, to be sure they have all necessary information so they can accept the delivery.
Your tickets were delivered as promised and our customer service department, in partnership with our delivery team made sure the hotel received the needed information to get your tickets. You received the tickets you ordered in the category you ordered, as we promise. We are always available, by phone, email, or our chat client to solve any issues, should they arrive.
Best Regards,
Linda
Customer Service Department
FootballTicketNet.com
+44-2036954911