• FootballTicketNet

FootballTicketNet

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Overview

FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 238th among Sports Tickets sites.

  • Service
    113
  • Value
    111
  • Shipping
    110
  • Returns
    44
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
32
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How would you rate FootballTicketNet?
Top Positive Review

“Do not buy tickets from them!”

Katja S.
5/3/24

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

Top Critical Review

“DO NOT BUY FROM THIS COMPANY”

Susan B.
8/23/24

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Reviews (329)

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Reviews that mention popular keywords

football ticket (105) customer service (65)
Thumbnail of user bucherc
Switzerland
1 review
0 helpful votes
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June 6th, 2022

Please send me the letter from the stadium where we see the confirmation from these tickets.

You told me i don`t have any evidence but you say that you were in contact with the stadium? And the stadium told you the tickets were valid?

So they have your tickets?! So they can tell you why they have your tickets right? Otherwise i should have these tickets? And i had got send you the tickets already? But i don`t because the stadium took my tickets and told me the tickets are not valid. And i tried at the right door to get into, but i couldn`t because the machine saw that the tickets are not valid.

And now you will tell me i get no refund but we paid 488 Pounds plus 1500CHF for flight and hotel so combined over 2000.-?

What kind of company are you really if you treat your clients like that? We will investigate till the end.

Send me these confirmations from the club otherwise please talk to our lawyers.

So it doesn`t make sense what you talking about. It`s a scam.

Thumbnail of user jihada
GB
1 review
34 helpful votes
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April 29th, 2014

Easy and safe site for secondary market football tickets
It was so easy to complete the order. You can see exactly the map of the stadium and choose the era you want…
I saw they have a 100% Order Guarantee so I didn't worry at all…
Everything was as they promise: the tickets arrived on time and the seat ware at the era I order.

Thumbnail of user sherryt19
GB
1 review
4 helpful votes
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November 20th, 2016

My husband is a HUGE Man United fan, so what can be better than taking him to a Man U- Arsenal match at the Traff? Problem is this is of course a high demand match with many ticket requests, but lucky for us, we found Football Ticket Net via a Google search.

Their site is maybe the best I saw very user friendly and simple even to people like me.
I was not sure at first of how ordering tickets online via a secondary ticket company was going to be and sure -prices were not cheap, but the seats were great as we got the tickets to our Manchester hotel 2 days prior to the match date.

Final result was a 1-1 draw, but for Football Ticket Net this a fine W in the victory column - well done lads, well done.

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Thumbnail of user dennisl52
Netherlands
1 review
0 helpful votes
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November 16th, 2016

Hello,

We have the same problem, today the have call us to say that we should be happy that the will transfer the money!

But now i would like to let you know the following!

For the ASTA or STAR logos on the website. ASTA is the Association of Secondary Ticket Agents (asta-uk.org), whose 48 members subscribe to a "code of ethics" which includes a promise of a refund of 150% if a ticket doesn't arrive. STAR is the Society of Ticket Agents and Retailers (s-t-a-r.org.uk), and its members are also required to comply with a code of practice.

SO LET REFUND 150%

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Dennis,
Thank you for taking the time to write your review. We cannot identify any order or issue associated with the information and name you provided, thus, it appears your information may be erroneous. It is impossible to validate your information without any details provided. We welcome the chance to hear from you.
Best Regards,
Linda
Customer Service Department

Thumbnail of user leonb82
Australia
1 review
20 helpful votes
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April 21st, 2019

After paying a small fortune in flights and accommodation for a champions league qtr final I was told to go to a address before the game to collect my tickets instead of the tickets being delivered to my hotel, I went to the address and waited there until kickoff but the tickets never arrived. For your sake learn from my horrible experience and do not do bussiness with football tickets.net.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Leon,

Thanks for sharing your experience.

We completely understand your feelings and we are so sorry for the unexpected accident that prevented you from getting your tickets delivered. We kept you informed of the situation in real time and fully refunded you right away, following the terms and conditions.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user dianam46
New Jersey
1 review
11 helpful votes
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December 12th, 2015

THANK YOU for the best tickets! It was a pleasure doing business with FOOTBALLTICKETNET.com. I purchased 4 tickets which were sent via email the day before the event. I would definitely use you again. It was my sons first BARCA game and he got the FRONT ROW. He could almost touch the players. We will be recommending your site to any of our friends who travel to Camp Nou. Thank you!

Thumbnail of user stefanl21
Sweden
1 review
0 helpful votes
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April 27th, 2017

Was a little nervous if everything would work and all tickets showed up in time and with perfect instructions.

Thank you for your great service,

//Stefan

Thumbnail of user fadyh2
California
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

This is by far the worst experience I have ever had, I bought my Real Madrid Vs PSG back in December 16, I got a confirmation for paying 725 euros per ticket, total 2 tickets paid for them in $, then 3 days before the game I got an email stating that my tickets have been cancelled, keeping in mind that I had already bought non-refundable flight and hotels tickets ( I live in the US) I tried reaching to them by phone, it's not set up and it was out of service, no way to reach them by chat, it kept on saying email only, I emailed them 3 times, till now I didn't receive a reply, and to top it off, they refunded the tickets 2 days after the game 90$ less, do not buy anything from them, they are insanely unreliable.

Thumbnail of user johnbirgers
Norway
1 review
1 helpful vote
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March 4th, 2022

Ordered and payed for 5 premium silver shortside Liverpool fans only at carabaocup final. They confirmed that I would Get tickets as ordered. GOT 2 liverpooltickets and 3 shortside chelseafans only. Contacted servicesenter where they immediately starter buying time. Never head from them again. Freaud.

Value
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Quality
Thumbnail of user fazelm
Australia
1 review
2 helpful votes
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September 27th, 2022

Paid for tickets on 20th June 2022 for game on 10th September 2022 while in the UK on holiday. Game postponed due to Queen's death. Football Ticketnet refuse to refund tickets even though I have since returned to Australia and will not be returning to the UK. No tickets issued to date. Paid an exorbitant amount for two tickets and not able to use I live in Australia and will not be able to attend reschedule match. Football Ticketnet refuse any refunds and simply direct you to the no refunds policy. Totally unfair as game was postponed due to extraordinary event.

Tip for consumers:
avoid at all cost

Products used:
tickets for football game

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Thumbnail of user robertp5152
GB
1 review
1 helpful vote
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November 23rd, 2023

Extremely Disappointing Experience

I recently purchased tickets from footballticket.net for a football game in Germany, but I received the wrong tickets. Despite being promised away stand tickets, I ended up in the home stand with the home fans. This caused a lot of discomfort and we were even advised not to wear our team's colors or branding.

What makes matters worse is that I traveled all the way from the UK for this game, only to be let down by footballticket.net. I have been requesting a refund for the past two weeks and have engaged with their customer service and complaints department multiple times, but I have yet to see any resolution. It's frustrating to be told that they are speaking to the seller, yet no progress has been made.

I am extremely disappointed with the lack of customer service and the inability to provide a timely solution. It's disheartening, especially considering the positive reviews this company has received. I would not recommend footballticket.net to anyone.

I urge others to exercise caution when purchasing tickets from them. Learn from my experience and ensure that your tickets are accurate before making any travel arrangements. I hope that footballticket.net improves their customer service and resolves issues promptly in the future.

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Thumbnail of user papas35
Washington
1 review
0 helpful votes
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April 1st, 2022

If you haven't done business with this company, I'm begging you not to. This is an organization of professional scammers. The lady named Maya is a master strategist on this. She is a thief. They'd say anything to get away with the loot and disappear later. They'll take your money and and deactivate your online profile in their website. When they realized that I filed a claim through my bank and the money was on hold, Maya texted me on WhatsApp (not a regular call) asking me to cancel the claim, knowing that if I did I'll be screwed, and the bank will never reconsider that claim or issue a refund. STAY AWAY FROM THIS ORGANIZATION OF SCAMMERS

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Thumbnail of user justino29
GB
1 review
1 helpful vote
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June 19th, 2017

Kept me informed when the tickets would be delivered and at what time. The seats were exactly where I asked. Excellent, I will use this company again.

Thumbnail of user mikel277
California
1 review
4 helpful votes
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October 18th, 2016

FAKE TICKETS FOR ARSENAL VS. BASEL 9/28.

SENT ME AN EXPIRED MEMBER'S CARD AND I COULD NOT GET INTO THE STADIUM.

HAS NOT CONTACTED ME ABOUT A REFUND OR OTHER SOLUTION.

DO. NOT. DO. BUSINESS. WITH. THEM.

HORRIBLE!

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Mike,
Thanks for your report but would be fair to write as well that you never contacted us about any claim before posting this review neither submitted to us any evidence to support your claim nor answered our several attempts to contact you by phone and email for already a week time.
We are more than ready to investigate your claim but to do so we must get the proper information to do it, we must be able to reach you at least.
We fully guarantee our orders and if a problem will be confirmed with your tickets a proper compensation will surely be offered.
Clovis Dalessandro - clovis@footballticketnet.com
Customer Relationship Manager
www.footballticketnet.com

Thumbnail of user michaels1932
North Carolina
1 review
3 helpful votes
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December 12th, 2018

DO NOT USE THIS COMPANY This December I bought three sets of tickets from them, more than £1000 total, each for a specific designated section, for example "Central Long Side Uppers (Between Penalty Boxes.)" In each instance, all THREE, not only did I NOT receive tickets in the sections I requested and paid for, in all three matches the seats provided were WORSE! (They tried to tell me it was an "upgrade." Bunk! Going from central upper long side uppers between the penalty boxes - where you can see the action at both ends of the pitch - to lower long side behind the goal line - where you can't adequately watch the play in front of the net at the other end - is not an upgrade. STAY AWAY.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Michael,

We are sorry that you were disappointed with the tickets you received this December. We upgraded two of your orders because you have bought with us for years and we wanted to treat you to an improved experience.

As we write on the front page of our website and have confirmed with you several times by phone and email, we guarantee to provide tickets either as ordered or even better.

For the Spurs vs Southampton match, we provided tickets in the Premium VIP category that you ordered. For the Liverpool vs Everton match, we upgraded your order from Premium Gold to Premium Platinum Plus and for the Watford vs Man City match, we upgraded your order from Category 1 to Premium Gold, providing tickets between the penalty boxes right on the pitch next to the action. Not for nothing, these higher categories were more expensive and desirable.

Again, we are sorry that you did not appreciate the upgrades or acknowledge that one of the tickets is in the correct seating category, visible on the match page before purchase. However, we have confirmed the seating categories of the tickets and the terms and conditions that you signed. Everything was done as guaranteed on the website before purchase.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user laurinl1
Canada
1 review
0 helpful votes
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April 25th, 2017

Booked tickets for a Barca v Vigo game in Barcelona from home in Canada. Football Ticketnet were extremely helpful in booking and keeping me informed about changes in the time and date of the match. We had great seats and thoroughly enjoyed the the spectacle of a BFC home game. Thanks for the great service!

Thumbnail of user guidob21
Netherlands
1 review
0 helpful votes
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March 3rd, 2023

I recently had a disappointing experience with FootballTicketNet. I purchased tickets for the Bayern Munchen - Union Berlin game, expecting to be in the standing area behind the goal. However, when I received the tickets, they were in the top rows of the stadium, which are a far inferior viewing experience. To make matters worse, my group was also separated and not seated next to each other.

When I contacted FootballTicketNet to inquire about getting the correct tickets, they repeatedly insisted that the tickets we received were comparable or even better. If you have ever been to a football game before, you would know that standing tickets behind the goal provide a unique and exciting viewing experience that cannot be replicated in the top rows of the stadium.

Overall, I was disappointed with FootballTicketNet's response to the situation. They did not seem willing to address the issue and find a satisfactory resolution. As a result, I would caution others who are considering using their service to be careful and double-check that they are getting the tickets they paid for. Especially for the €25 of service costs that you pay per ticket.

Tip for consumers:
Be careful when you buy tickets here. They promise more than they can give you

Products used:
Tickets in the top row of the stadium

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Thumbnail of user jamesa75
Switzerland
1 review
44 helpful votes
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March 24th, 2014

Bought Champions League Tickets on Football Ticket Net 3 weeks ago and had a blast.

Not only this was my first trip to the UK, it was my first experience in a soccer match, and what a match it was... C'mon Chelsea, C'mon Chelsea!

Thumbnail of user christosk
Germany
1 review
25 helpful votes
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June 7th, 2015

Still with the adrenalin from Last night Champions League Final & before our flight back home I have to say a HUGE thanks to Football ticket net team.

We are a group of 4 friends from Greece who love FC Barcelona and Messi and our dream was to see them in the Final in Germany.

We had a few options from where to buy tickets to the game and I am glad we choose this site. The tickets we ordered arrived to our hotel only a day before the game, but that's fine.

The seats in the stadium were exactly as described and even yesterday when we had a question about the tickets, we got a quick direct answers from Football Ticket Net staff over the phone and the game itself... Well that was an unbelievable experience – a once in a life time!

Visca Barca!

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Thumbnail of user aamerahmedchowdhury
New York
1 review
0 helpful votes
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June 14th, 2023

Terrible experience. I paid 416 Euros for 5 tickets to the Real Madrid vs Almeria game on May 1,2023. They do not show it anywhere that they don't refund. They scam you without telling you anything about it. I bought the tickets and they started bugging me about address in Spain. I was visiting Spain just for that match on that day but they kept bugging me. I told them again and again that I have no address in Spain and that I will pick up from their office in Madrid once I'm there if the tickets are not electronic. They still kept bugging me. All of a sudden 3 weeks before the game, they informed that the game dates were changed. I requested a refund since we weren't going to be there until May 1,2023. They then emailed me saying that they do not process refunds. Then they accused me off why I did not click on the little terms and condition box to figure out. Usually, when you have such big conditions such as non refundable, it should written next to every ticket but they don't do that until you purchase the tickets and then they don't refund you the money. They scam you to think that these are normal tickets until you purchase it. Please DON'T use this site. I have lost my money and I don't want anybody else to go through the same.

Tip for consumers:
Please prevent people from getting scammed and help them avoid this website. I have lost 416 Euros and don't want someone else to lose their money.

Products used:
No product was delivered.

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Thumbnail of user claudioa7
Italy
1 review
0 helpful votes
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December 5th, 2017

I was looking for a gift for my brother's birthday, and I decided to give him his first Premier League match in London. Thanks to Football Ticket Net I found ticket for West Ham - Swansea at Olimpic Stadium in London in a great area of the stadium.
Football Ticket helped me on buy this tickets and to have them available in time for my gift.
It's a great service and the staff is really kind and helpfull.
I really recommend it!

Thumbnail of user lorenag4
California
1 review
3 helpful votes
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October 19th, 2016

We follow FC Barcelona all the way from Los Angeles, and had the chance to see Messi and friends playing live in action last week in the Nou Camp.

We Had a really nice experience with the tickets we purchased for this match via Football Ticket Net website. The tickets were as described and sent to our email 1 day before the match we us needing only to print them and bring them out with us to the stadium. Thanks FTN!

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Thumbnail of user guillermof9
Michigan
1 review
3 helpful votes
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September 21st, 2016

My wish was to watch a Bayern Munich live in action at the Allianz Arena Football Ticket Net made this a reality.

Coming to order ticket online, I was unsure at first but their great customer service helped me with every question I had from the price of the tickets, to the seats and about when and how the ticket will be delivered to me.

I choose the Category 1 platinum ticket category that was sent to my mail as e-ticket that was a very easy and friendly to download 2 days prior to the match. BTW, The game was great as Bayern won 3-1! #Packmas #MiaSanMia.

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Thumbnail of user russeln4
Sweden
1 review
5 helpful votes
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February 9th, 2016

First time buying tickets from this site. For sure not my last.

Tickets were exactly as described, the customer service was very helpful and me and my kids had an awesome great time experience.

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Thumbnail of user tomw35
Canada
1 review
6 helpful votes
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August 14th, 2013

Be warned that the following websites are illegal resellers of football and Sports tickets.

They "sell" tickets for matches and games that they don't have tickets for, they take advantage of the huge demand for such tickets and charge their poor victims for prices much high than the face value, in addition they add all kind of service charges and handling fees, calculate a much higher exchange rates than the official rate and then they fail to deliver the tickets!

Not only that these fraudsters don't answer emails or their phones and never provide refunds!

They are hiding behind false names and protected domains so you cannot reach them in any way.

I personally lost 650 p and I hope that my Credit Card company would be able to charge back my money.

Just search in Google for their website name + "reviews" and see for yourself.

Stay clear from those criminals!

Below is the list of websites they are using to con people:

www.footballticketnet.com
www.footballticketline.com
www.rugbyticketnet.com
www.tennisticketnet.com
www.concertticketnet.com

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Hello tomwilson98 (if that is you real name)

It’s a shame that you say wrong things and lie for some reason. (A reason everyone will know reading all this comment).

First I would like to say that we are not selling illegally tickets and we have a big stock of tickets just waiting to be sold for each match we offer on our sites.

We do charge higher prices from the face value – because that is what resellers do!

We manage to get tickets for all sold out and hard to get events and resell them at market prices (according the demand of the event).

We don’t add any service charges or handling fees (unlike other site) everyone can go into our site and see for himself (we charge a booking fee of 29 Pounds or Euros for each order which includes delivery) same as the rate exchange - we charge according to the official rate exchange of the same day– actually these extra charges you have mentioned (handling fee and service fee and high rate exchanges) are charges which are used by:

www.onlineticketexpress.com
www.hotfootballtickets.com
www.easysportstickets.com
www.securefootballtickets.com

*Regarding failing delivering tickets - this is a big big lie – ever since we exist we had never failed delivering tickets. So please if you have some people you know which didn’t receive their tickets – you are more than welcome to write it here with their order numbers and matches and categories they have ordered.(add their confirmations).

*Regarding the claim that we don’t answer emails or phone calls - again another lie – we have the best customer service in the secondary market business. (Reviewers can try us any time).

*All our details are published on our site including our addresses, numbers and company name. So anyone can reach us any time anywhere. (And what a coincidence the same sites I mentioned before don’t have this information).

*Regarding your claim about losing 650 pounds - please send me (you can even publish it here on this forum). Your order number +your conformation from us + event name, category and quantities which had been ordered. I can give a guarantee that no such information will be shown because this is a fake review. (And everyone knows it).

*A really funny thing is that if you search Google with our name + reviews (as you say) – we will see in many forums the same bad review you published here. (And if you review on Google the sites I have mentioned before – there are thousands of bad reviews – so I will let the reviewers here to decide who is fake and who is genuine).

So let me tell you that all the forum managers are in contact with me regarding your fake reviews (and they are dealing with this) – and that you are doing more damage for yourselves (as already have).
For any comment or saying, I and the reviewers will be happy to hear.

Thanks everyone for the attention and time,

Football Ticket Net – CRM department!

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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