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FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 235th among Sports Tickets sites.
This company does not typically respond to reviews
Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."
They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.
Pease don't buy tickets here. They are unprofessional. Me and my family had horrible experience!
This is from the last email;
…
You ruined the experience for which we came to Paris, you behave terribly, you radiate with arrogance, and simply you just didn't ever read with understanding what I wrote to you.
1. You did not provide us what we payed for
2. You did not done anything as promised in the email
3. Our seats were full (which is absolutely your fault)
4. You made my wife and kids cry and made me feel like the biggest jerk who let them down
There are many other things I already wrote.
5. Because we did not get what we paid, we left the stadium
Don't forget, all of this facts are documented.
As you obviously have good legal assistance and protection, I look forward to further proceedings.
Regardless of the fact that you probably won't have any financial damages from this rude behavior (at least not big ones), my law office will do everything to let the other users know how you treat your clients!
We will really do everything in our power to appear in all forms of your sales communication to clients. We will simply present them this shameful communication by you side. People are not stupid, it really won't be difficult for them to understand that you are a very unreliable partner and look for someone else who provides the same service in a better and more normal way.
…
Try to find a more reliable web page for buying tickets.
Uploaded photo is from the WhatsApp communication, and the time when we got overpaid tickets. 20:49, and the game was at 21h.
We did not get our seats and we left.
Never
Since covid I've been fighting with these guys back-and-forth to get my money. Due to cancelations of the season. They use a 3rd party ticket scalper/vendors that they try to meet at a location that has nothing to do with a stadium... they refused to give my money back buyer beware!
I recommend Football Ticket Net.
I had a good experience with them. Their website is very practical and easy to use, the service was good, and I got my tickets without any concern.
Easy to order from the site.
Secure online booking.
Tickets come in time.
Seats in the selected area.
Professional service that gives full explanations.
I do not need more than that... do you?
I love Arsenal to death and we had I guess an OK season in the league – (waiting for the cup Final to see a complete picture). Anyway – during the year I had a chance to watch the gunners 3 times, and in all the 3 matches I ordered the ticket with FootballTicketNet.com and I never was disappointed! I admit, at first I was little afraid, but after the first game I was happy with my decision about buying the tickets with them – and one time I even got a free upgrade to hospitality from their great customer service team
Believe me – buying ticket with Football Ticket Net is safe and guarantee, They are a good company – and I personally never was unhappy with the tickets they gave me and this is the chance to give them back with a nice review in this site to thank them about their services.
Cheers,
GG
They offer no refunds whatsoever even if the game is changed and you are not physically in the country appalling customer service no phone no email this is basically a scam site
Products used:
This is a scam site
As Villans for life (I'm a 3rd generation in our family) we really wish that the FA Cup Final result was different as we lost to Arsenal – but as together with all the Claret & Blue Family – attending the Cup Final in Webley was an unbelievable experience.
In order to find good tickets to our game we checked a few websites, my cousin mate recommended us about Football Ticket Net – and we are very happy we listened to him
The prices were fair and the seats we got was just as described.
We sat in the middle of the Villa stands, and until Arsenal first goal the atmosphere was amazing. I also want to point out Norma from customer service which was very helpful with all our enquiries.
I never heard about Footballticketnet.com before, but I'm glad I did, and I hope we will be able to Qualify to the Cup Final again next year – if so – I will buy my tickets only there!
We are sorry to inform you about this cancellation but the supplier/seller we confirmed your order with was not able to provide your tickets as originally ordered. Therefore, your transaction has been cancelled and we are refunding you in full.
We will refund your order via the same payment method you originally used to purchase the tickets. Once you have received confirmation from us that the refund has been issued, the money will be with your bank. Depending on their policies, it may take up to 21 working days for the amount to appear in your account, but usually this is only 2 or 3 days.
Football Ticket Net is a secondary market company brokering tickets between ticket sellers and prospective buyers. We make sure to establish relationships with ticket sellers that are reliable but there are exceptional situations such as this where the supply falls through.
In the rare cases where a supplier/seller cannot provide the tickets they promised, we step in and make every effort to find replacements in a similar category and price. However, despite our best efforts, we were not able to find replacements for this match due to a very high demand that is out of all proportion we have ever seen all these years we have been in the market.
We apologize once again for this situation and for any inconvenience caused by this. Your refund is already on the way and, as an extra compensation, we are also adding you 20% of the paid amount as a future credit, so you will receive total return of 120% of what you paid (100% as refund and 20% as future credit).
With Kind Regards,
Customer Service Department
Tickets were a bit expensive, but unlike other sites i heard of, i got the tickets right on time and every email was answered very quickly.
In total, the experience was good.
Was very very nervous using ticketnet but I couldnt get tickets to the Man U game anywhere else so decided to give it a try
Tickets were expensive but was expecting that
Customer service was fantastic - they kept in constant touch with me re the tickets
Any time I phoned or emailed I got a prompt response
Was nervous about the tickets being delivered the day before the game to our hotel in Manchester but everything went according to plan
Would definitely use ticketnet again
Me and my family planed this trip 3 months ago to watch our favorite football team-Real Madrid- we paid for ait tickets, hotel and only 1 week before the derby the say: "Sorry" They kept our money 3 months in this time we coud find the other seller. Now have to wait 3 weeks. SHAME SHAME SHAME DO NOT USE THIS SITE They will Fail you!
Order No *******
So today I have placed an order for Arsenal V Sunderland on 22nd Feb
Confirmed by phone that the order has been received and checked with the credit card company that payment has been requested
Have contacted the company by mail asking for confirmation regarding the delivery window of the tickets as I have guest travelling from other countries to attend
After initially speaking with a representative of the company I feel happy with the service so far and look forward to seeing a reply to my mail and ultimately receiving the tickets purchased on time
Given 3 stars and hope tom improve
Will keep posted
Please do yourself a favor and go to the main team website to buy your tickets. This company is a scam. I flew from United States with four of my family members to Madrid for one reason only and that is to watch Real Madrid vs. Atletico Madrid. This trip costed me thousands of dollars. The game was on November 19.
On November 9 I received this after calling and voicing my concerns Please, do not worry, tickets will be delivered in time Please contact us should you have further questions.
Four days before the game November 15 I received this Dear xxxxx, Regarding your above mentioned order for Atletico Madrid vs Real Madrid, we regret to inform but we have been let down by the seller of your tickets. After trying our best up to this very moment, we couldnt find any replacement tickets to fulfil your order so we are cancelling and refunding it right now, in accordance with our 100% guarantee. Not to mention when I was refunded I lost close to $50 due to the exchange rate. I called them for 2 days straight in hope they can do something or make it up to my family somehow and that never happened. They were rude and arrogant and I was told this is the first time this has ever happened Ya Right. I escalated frustration and complaints to senior management and senior management was actually worse. NEVER AGAIN, save yourself the headache and embarrassment.
Dear Murad F,
Thank you for sharing your experience. There are a few things, however, that are also important to mention. We guarantee our tickets 100%, and that means, if for any reason, though it is extremely rare, we are unable to fulfill your order because of a fault of ours, which is also very rare, we issue a 100% refund, immediately and responsibly, without any question.
We regret that our ticket supplier disappointed, both, you and us, by being unable to provide us, both, tickets at the last minute. Occurrences such as this, are very, very rare and never something we enjoy happening. We did, however, act responsibly, and immediately to refund your purchase price and follow through on our guaranee. At the same time we were notified, we, immediately notified you. Our notification was on 15/11/2016, and, your notice and refund was the same day. The match was scheduled for 19/11/2016.
Again, we stress that we share the great disappointment and never enjoy these types of occurrences, regardless of how rare they are. We are proud that we acted responsibly and forthright in such a difficult situation and we apologize, sincerely, for the fact that our ticket provider, who no longer supplies to us, was unable to follow through.
If you care to follow up further, feel free to email CRM@footballticketn.com
Best Regards,
Linda
Customer Service Department
During our stay in England during the 2015 Rugby World Cup we had a chance to watch also a great Premier League clash between Chelsea and Liverpool at Stamford Bridge.
The tickets were purchased via Football Ticket Net an affiliate of the Rugby Ticket Net website where we bought the tickets to watch the Rugby World Cup matches.
I guess they have the same customer service and similar team – as tickets were very good, reasonably priced and we had a great time.
Football Ticket Net sent me lower value tickets than i had paid for, they also sent them to the wrong address and did not accept responsibility for it. I would not use them again
Opened the Football season with 3 tickets to FC Barcelona@ the Camp Nou vs Betis. Saw Messi scoring twice, Suarez with a hattrik and overall a great atmosphere as Barca just crushed poor Betis Seville side with a 6-2 overall. Bought tickets from FTN not for the first time. Got them to my email quick & simple + a fair price and good seats. Cheers!
Bought Fifaworldcup x3Tickets, R49 000; 22/11/2022. Have been asking for tickets daily since then & given a run around.
Today, got x3 fake Quarter final tickets herein attached
Tip for consumers:
Don’t use football ticketnet.com; they are fraud/a scam
Products used:
None. Football tickets
Don't but ticket by this company- they will charge 70% more of the real cost. They charged me for two tickets 550- they don't want to send you the ticket to your house or by email, not before 48 hours of the game, this is because don't want you to notice on the real ticket price --- which it was for each ticket REAL COST 160 each one. I can't believe. BIG MISTAKE USE THIS COMPANY.
Dear Linda,
Thanks for reviewing our company but the details in your review don't match the facts:
You got your tickets four days before the match so your argument is deprived of its meaning.
It is written all over the site (on the top of every page, on the remarks on page of the match, on the FAQ, on the T&C, again on the confirmation you got by email and later the information you got over the phone) that our prices do not match the prices on the tickets. Hard to get or sold out tickets, like the ones you got, are usually sold to us by the original sellers at a much higher price than the original one thus the price you confirmed online is the result of this very basic market rule: supply vs demand.
We have been honest and forthcoming from before the purchase, providing all the information you would need to know to make a decision about purchasing tickets from us so we expect nothing but you to update your review.
Thanks in advance.
Regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com
Where should I begin... Well first of all this company is VERY GOOD Definitely NOT Fraud like fake reviews posted by fake customers are trying to write you about.
I bought tickets from them not once nor twice but 4 times and each time they deliver!
They deliver on-time -great seats, good prices never had a problem in the past, they have great customer service staff.
Nice suppliers -Everything was PERFECT well expect the score in the match as Man United didnt passed Liverpool (But that's of course not their fault thats on the team hahaha)
Will definitely recommend to all my friends and all the people I know
Drew Ryan
Footballticketnet.com is the worst site i have ordered tickets from. I purchased clasico tickets recently from them and there was no communication between their costumer care representative. I had to keep contacting different costumer care and it was useless. I purchased tickets worth 1000 € and the tickets they delivered werent the ones i purchased they gave me lower teir tickets worth 600 € and admit that they did although they dont want to refund me the 400 as they claim its a glitch on their site and that the tickets i recieved were part of the teir i purchased
Never order from them because they have $#*!ty costumer service and dont know when to do the right thing
Was happy with the purchase and the follow up!
Wanted the tickets a few days before but the staff reassured me and I got them in plenty of time-lots of fun-thanks guys!
DO NOT NEVER TRUST THIS SITE. I BOUGHT CHELSEA VS MAN UTD GAME £450 PER TICKET WHEN I COULD BUY THEM FOR £64 PER TICKET FROM OFFICIAL WEBSITE. THERE IS NO REFUND AND I BOUGHT 3 TICKETS AND 2 ARRIVED SO WE CALLED THEM AND GOT THE MISSING TICKET WHICH HAD A TOTALLY DIFFERENT SEAT. SO I OBVIOUSLY DO NOT RECCOMEND THIS WEBSITE.
I came a long way to see a match in Spain and was a bit nervous but they delivered everything they promised and I even got a free upgrade! Definitely will use them again!
Ordered 3 tickets for Arsenal vs. Crystal Palace. Had no issues with this site. Tickets turned up as promised on day stated. Tickets were pricey - but expected that for Arsenal tickets.
I bought three tickets at the price of 275£ each and I received three tickets of 48£. Non previous advice, no aswer about my claim, after a week. ORDER NUMBER: *******. March 14,2022
Gain trust and grow your business with customer reviews.
Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.
Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.
Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.
All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).
We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.
Football Ticket Net Guarantees The Best Service In The Market!
Dear G. I.,
Thank you for taking the time to write your review. We cannot identify any order or issue associated with the information and name you provided, thus, it appears your information may be erroneous. It is impossible to validate your information without any details provided. We welcome the chance to validate your experience.
Best Regards,
Linda
Customer Service Department