- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 235th among Sports Tickets sites.
This company does not typically respond to reviews
Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."
They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.
I was planning a once-in-a-lifetime trip to Spain with my husband and two sons, and the thing they most wanted to do was to see a live Real Madrid game. I wanted to have tickets secured ahead of time, and the only way I could find to do that was through re-sellers like Football Ticket Net, but they all say that they only guarantee tickets in pairs, and I was very concerned about being separated from my non-Spanish-speaking family during the game. I emailed Football Ticket Net about the possibility of getting all 4 seats together, and they assured me that all I had to do to get the seats together was to put in the comments that I was travelling with children.
I did precisely as instructed. However, when we received the tickets (Friday evening before a Saturday game), they were NOT together. They weren't even close-- they were 5 sections apart and couldn't even be walked between! When I called to try to have it fixed, I got only voice mail... their offices only open 9-5 Mon-Fri despite serving weekend games and not delivering tickets ahead of time. I emailed and left a voice message, but got no reply. They didn't even have the decency to contact me the next business day to apologize or offer recompense. Nope, they had my money and that's all they cared about.
It wasn't just me, either-- while trying to find people to change seats with me so I could unite my family, I came across a Danish family in the exact same boat. They too had been promised seats together and had then been abandoned with separate seats. Broken promises, priceless moments ruined, and no follow-through whatsoever. Shame on you, Football Ticket Net!
Secondary market vendors. If you are buing tickets here, you are asking for troubles. Use some other marketplace.
600 for a ticket sold 45
They claim tickets in category 1, but it is in category 4 in stadiums
A total scamm
Runaway
Dear Olivier,
Thank you for taking the time to write this review.
What you write here gives the impression that each ticket was 600 euros, but that is not the case. Your total paid amount for the order was 693.
As we write on the site before purchase, on the confirmation of purchase, and as we explained afterward by phone and email, we are a secondary market company reselling tickets from the original owners. The prices on the tickets are the prices that the original owners paid. Our prices are not connected to the price on the tickets but to the price we paid for them.
You received tickets in the category ordered and paid a fair price for them. You were informed before purchase of the difference in price and category between us and the club.
You were not scammed and I have serious doubts that any scam company would notify you ahead of purchase of any price or category difference nor continue to reply to your complaints for weeks after the match.
Best Regards,
Lara
Customer Service
Football Ticket Net
Safe, Easy and friendly!
THX Football Ticket Net!
Safe and easy ordering process.
Friendly and professional service.
I bought two PLATINUM tickets for a friend and myself to watch the German Super cup between Dortmund and Bayern Munchen. Platinum tickets represent tickets where the seats are on the long-side of the stadium BETWEEN THE PENALTY BOXES. I got two tickets on the long-side outside the playing-field even further than the corner flag. My complaint with Football Ticket Net was handled by to many people all with poor and inadequate answers. No one was willing to seriously investigate the matter. I supplied them with copies of my tickets and pictures taken from my poor seat. They kept on talking about the block I was put instead of the seats I bought! I paid 415 for two tickets with a view of only 55% of the pitch. A big shame!. My present for my friend appear to be a disaster and I am ashamed towards him after a 3,5 hours drive by care (one way) unable to watch the soccer game as every normal human being would expect, provided that fellow spectators remained seated. Football Ticket Net showed a big unwillingness to properly solve my complaints, unwilling to investigate and consequently unwilling to understand. Meanwhile they spoiled a birthday present and what should have been a nice watch of a soccer-game.
FootballTicketNet sells soccer tickets where you will not get what you bought. Although to a certain extend I can understand that mistakes are made, I do have no consideration with FootballTicketNet as it concerns their efforts to solve the mistakes by them. As I experienced it is the management of FootballTicketNet in particular that shows a lack of honesty and understanding. If you want to loose your money to a group of people that cannot deliver what you bought then I recommend you this organisation. I will start a lawsuit against FootballTicketNet.
Again in short: I bought 2 Platinum tickets for seats between the penalty boxes for 415! I got two lousy seats outside the pitch. FootballTicketNet initially offered a compensation of 15 per seat. In a later stage they offered 30 per seat. With this offer they admitted to have delivered tickets for the wrong seats. Still I have hardly seen the soccer-game I paid so much money for. I did not accept their poor offer for compensation.
I will start a lawsuit, anybody want to join me?
Don't trust footballTicketNet. The worst site ever they scammed my brother 850€! DON'T TRUST THEM! 850€ not a joke order credit issue *******
I bought 2 tickets on the footballticketnet.com website several weeks in advance to see FC Barcelona vs Atletico Madrid in Barcelona on September 21,2016 for $910 USD. My suspicions were raised almost immediately when they "confirmed" my purchase but in fact would not or could not give me my seat assignments or my actual tickets at that time. As per their instructions, I had to wait until a day or two (or even the actual game day) to have my tickets delivered to my hotel.
The day before the game, they emailed my tickets that had a face value of 390 euros, basically establishing that I had paid more than double the face value of the tickets. What really aggravated me was that on the same day I received my tickets, every tourist booth in town was offering the same tickets at face value, said tickets having been released by the team for last minute sale. I also received an email from the teams website advising me that they had tickets for seats all over the stadium for sale at their face value.
So here's the scheme: footballticketnet.com doesn't own any tickets to any event. What they do is take your order and your money in advance, and IF they can fulfill your order from the unsold tickets that they know the team will be releasing at the last minute, then they'll buy your tickets from the team and send them to you in an email. Of course, as they state on their website, they don't guarantee that they'll get you two tickets together. Of course, single seats are 90% of what the team releases at the last minute, and my sense is, as evidenced by other reviews herein, that they'll send you whatever tickets they can get, and it will be up to you to accept them, or lose your money completely as you've already paid (double) in full.
My advice: a) Don't buy any tickets from any website that can't guarantee your specific seat assignments at the moment of purchase, and b) Sign up to receive promotional emails from the team's website, and c) Some tickets for even so-called "sold out" games will be available on the day before or on game day itself if you're patience, ESPECIALLY if you need only a single seat or you can accept seats apart.
I expected to pay a premium for using a ticket broker, but I didn't expect to pay double to play their "maybe we can get your tickets, and may be we can't, but you won't know until the last minute" gamble.
I always had great seats and great costumer service whenever I purchase my tickets through Football Ticket Net.
Thank you very much for a great experience & grate tickets :)
Many thanks just got my ticket, royal mail first class delivery. Ready for wembley now.
Comprei três ingressos para ir com a minha família para ver PSG e Lylli e me arrependi profundamente. Me negaram porque disseram que seriam juntos. Paguei 1000 EUR pelos três. Os ingressos foram disponibilizados apenas uma hora antes do jogo e os assentos eram separados. Conclusão: não consegui assistir ao jogo pq nosso filho e menor e não poderíamos deixá-lo sozinho. Horrível mesmo. Sem contar que pediram para mentirmos se alguém perguntasse como havíamos comprado o ingresso. Ou seja, não comprem nada lá
Tickets Fußball spiel in Lissabon.
Einmal und nie wieder, ich kann diese Plattform nicht empfehlen.
Ich habe gebeten das die Sitzplätze nebeneinander oder mindestens in der nähe gebucht werden weil nur ich die Portugiesisch spreche, falls ich übersetzten müsste aber sehr weit gefehlt nicht nur das es nicht in der nähe war sondern einen Platz war auch noch auf der anderen Seite des Stadium... sehr enttäuscht für über einen Gesamtbetrag von über € 1.000...
Nachdem man uns versprach, die Tickets werden ins Hotel in London geliefert, hat man uns 2 Tage vor dem Match via Mail mitgeteilt, dass die Tickets an die angegebene Mailadresse als Download geschickt werden. Nun aber waren meine Eltern bereits in London und waren der Meinung, dass die Tickets an der Rezeption im Hotel abholbereit wären. Glücklicherweise konnte ich die Tickets downloaden und das pdf dem Hotel in London zum drucken senden. So hat es glücklicherweise geklappt aber was wäre, wenn ich nicht zufälligerweise die Mails gelesen hätte. Man hätte 250 Pfund bezahlt aber den Match hätte man in einem Pub schauen können... Ziemlich schlechter Service. Nicht zum Empfehlen!
Dear Daniel,
We would like to respond to your complaint, but we cannot find any order connected to your review. Please provide the order number or some other identifying information so that we can assist.
Sincerely,
Lara
Customer Service
Football Ticket Net
Gain trust and grow your business with customer reviews.
Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.
Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.
Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.
All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).
We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.
Football Ticket Net Guarantees The Best Service In The Market!
Dear Ert,
We write on every page of our website that we are a secondary market company, so every visitor to our site will see that.
I don't see any indication that you purchased anything from us--much less that your possible order had a problem. Please provide some order details so we can properly respond.
Best Regards,
Lara
Customer Service Department
Football Ticket Net