• FootballTicketNet

FootballTicketNet

Write a Review

Overview

FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 233rd among Sports Tickets sites.

  • Service
    113
  • Value
    111
  • Shipping
    110
  • Returns
    44
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
32
See all photos
How would you rate FootballTicketNet?
Top Positive Review

“Do not buy tickets from them!”

Katja S.
5/3/24

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

Top Critical Review

“DO NOT BUY FROM THIS COMPANY”

Susan B.
8/23/24

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Reviews (329)

Rating

Timeframe

Other

Reviews that mention popular keywords

football ticket (105) customer service (65)
Thumbnail of user janetb21
Ireland
1 review
23 helpful votes
  • Send Message
February 10th, 2014

I purchased four tickets for Man Utd V Fulham 9th Feb 2014. I am sorry I read any reviews about football ticket net as they all had me up the walls and was expecting the worst. I need not have worried as tickets arrived in our hotel the night before game as promised and seats were in Alex Fergusson stand. The only problem I had with ticket net was trying to get them on phone. Like a lot of businesses today email is how it is done. All emails were answered quickly. Tickets were a bit pricey but it was the only way I was going to get tickets. I would use the services of football ticket net again. Experience would have been a lot better if Man utd had won.

Thumbnail of user stevec128
California
1 review
10 helpful votes
  • Send Message
December 10th, 2015

You never know if to believe the good or the bad reviews about any service company, so you can understand I had my worries about Football Ticket Net. But guess what? They were all gone!

This is a very professional secondary market ticket company. Their customer service and sales team were beyond friendly and efficient. Their Social Media team answered each of our questions via Facebook quickly and usefully and most important – they deliver the tickets as published and on time.

Sure, prices are above face value, but that's how this business works. We got our e-tickets 2 days prior to the match, downloaded them, and printed them and no issue to use them in the stadium. They earned their 5 star rating in my opinion.

Service
Value
Shipping
Quality
Thumbnail of user ibrahimb39
AE
1 review
0 helpful votes
  • Send Message
February 10th, 2020

Thieves is the least thing you can say about them.
They promised premium seats when i picked them up on their website, paid a fortune and ended up sitting last one up the stadium.
Sending a claim won't work also so do not bother claiming if you get screwed.
Never again.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Ibrahim,

Thank you for taking the time to leave this review.

Unfortunately, we are not able to find any order under your name that matches any part of your description. Please provide some identifying information so we can assist you.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user toryt7
GB
1 review
34 helpful votes
  • Send Message
April 22nd, 2014

Booking done easily online at footballticketnet.com.
The football tickets were waiting for us at the hotel.
Provide an answer to every question and resolve it easy with patient.
Reliable and politeness service.
Absolute delight :)

Thumbnail of user samuelw34
Illinois
1 review
1 helpful vote
  • Send Message
December 14th, 2016

Tickets were delivered on time and as promised, the seats were even better than we thought or hoped for, very easy to understand the procedure + nice and helpful Customer service team Great job overall

Service
Value
Shipping
Quality
Thumbnail of user menashtallk
South Carolina
1 review
8 helpful votes
  • Send Message
January 3rd, 2016

Coming from far away to watch Atletico Madrid in the Spanish Capital was a long journey for us – but a great experience mostly thanks to the tickets we ordered via Football Ticket Net.

With an easy to use website, we got all the help we needed for the purchase. As advertised this company delivers the tickets 100%. We got ours on time directly to our email and those e-tickets were respected with no problem entering the stadium. Prices are fare, service is good and seats were great.

Service
Value
Shipping
Quality
Thumbnail of user jakubp14
Germany
1 review
15 helpful votes
  • Send Message
July 1st, 2020

Refusing to give money back. Match Tottenham x Arsenal will be on empty stadium due to the Corona virus, company is unwilling to send money back. Offered voucher for the money spent, after refusal offered 110% value voucher. They present themselves as secondary market ticket reseller so I believe they actually haven`t bought the tickets at first, so there is no reason not to return money. SCAM! My beautifully thoughtful birthday present turned into nightmare and wasted money and a lot of time.

Thumbnail of user joel
Canada
1 review
9 helpful votes
  • Send Message
January 14th, 2016

This process started off on the right foot but ended up a complete disaster. The company failed to deliver the tickets as initially agreed to (which they can do based on their terms and conditions). When we did get the tickets, they were not the tickets/section we had paid for (again, they're allowed to do this) and finally they refunded is 10 pounds per ticket as compensation... Wow. Absolute nightmare all around, their terms and conditions are set up to take advantage of customers, management, or lack thereof, should be ashamed to run such a business.

Thumbnail of user jamesm8304
GB
1 review
3 helpful votes
  • Send Message
February 24th, 2023

Please stay away. My gf bought Leeds tickets for £780 and they were FAKE. Company are refusing to pay the money back based on unregulated t's & c's. I even had to make an 8 hour round trip just to be refused entry. Leeds United have confirmed they're a fraudulent company and the police are also involved via them and us. They also do not have any offices stated on the website. The company is in Asia and they of course never have the tickets themselves. This is basically a criminal outfit. I won't stop until they're taken down and my gf receives her money. It's just disgusting.

Service
Value
Shipping
Returns
Quality
Thumbnail of user glanb
GB
1 review
32 helpful votes
  • Send Message
August 25th, 2014

I got a wonderful present from my lovely wife - tickets for Arsenal Vs Crystal palace.
I'm surprised she managed to organize everything so well, but according to her, she got Such a good service from the football ticketnet team so she didn't have any problem.
The tickets were delivered on time to our home in the UK, they kept in touch with us and Updated as about every detail, we were able to reach them over the phone & email.
The seats was pretty good and I had a great time.
So on behalf of my wife and myself, I would like to thank and recommend Footballticketnet

Thumbnail of user billd30
GB
1 review
8 helpful votes
  • Send Message
August 12th, 2013

We were 8 persons from Denmark who was in London to watch football and Footballticketnet.com was unable to deliver the tickets to the hotel. When I called the company to figure out the problem, the staff was very rude.

After the trip, they refused to refund the whole amount but only 80 %.

Don't do business with this company! View will help others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user eddien7
Illinois
1 review
4 helpful votes
  • Send Message
November 16th, 2016

If there is a ticket company you can trust for football tickets is definitely football ticket net. We had smooth and clear transaction with these guys.

Very simple to order and user friendly website, very nice customer service reps and most important we got (I think) a free upgrade to our seats better than our former experience with other rival companies that ask for much higher prices or give you tickets in a wrong category.

Service
Value
Shipping
Quality
Thumbnail of user richs22
GB
1 review
39 helpful votes
  • Send Message
March 25th, 2014

Safe, Easy and Wonderful – Can u ask for more?
I'm an artist by profession and I do not use the computer often.
When I decided to surprise my son and buy him tickets to a football game, I had no choice...
I Googled and came across this site (footballticketnet.com).
The ordering was safe and easy to perform and about two weeks later the ticket arrived…
To see the smile on his face when he opened the envelope… only for that… I surely will booking again...

Thumbnail of user yannicks4
Canada
1 review
7 helpful votes
  • Send Message
February 16th, 2016

Prices are a little bit higher than face value (but let's see you get tickets directly from Barcelona's, Arsenal's or the other major European football teams websites for the big matches).

Their customer service is the best in the business (always answer on the phone and helpful with every questions).

And the delivery of the tickets is always no time including good seats (one time I also got a free upgrade!).

There are many secondary ticket websites online – a lot of brokers or suppliers – But Football Ticket Net is really the best.

Service
Value
Shipping
Quality
Thumbnail of user joeie
Germany
1 review
3 helpful votes
  • Send Message
November 4th, 2016

Long time football fan, first I approach the clubs official websites, can find tickets there? My go to secondary market website is Football Ticket Net.

Sure the prices are more than face value, but this is what happens in all secondary market websites when its a big match and hard to get tickets. Their customer service is second to none.

The website is very user friendly and most important the delivery of the tickets and the seats in the stadium (tried them already for 3 different matches) are always the best in the category you choose.

Service
Value
Shipping
Quality
Thumbnail of user paula1321
Pennsylvania
1 review
2 helpful votes
  • Send Message
December 2nd, 2017

I purchased Tottenham vs. West Brom tickets in July (game in Nov.) and paid £683 for what were supposed to be Level 1, Lower tickets. They delivered rear Level 2 seats (not together) behind the goal. They tried to tell me it was an upgrade which it clearly was not. I went to Tottenham's web site and could purchase the same seats for an equal game for £207. When I first called support they told me that they had sent me the wrong tickets. On subsequent calls they simply tired to convince me that they were better seats. I had the concierge at our hotel check with a legitimate ticket broker on game day and we could have gotten much better seats for less than we paid. Their support number in UK does not work so you need to call them in Spain, but avoid them at all costs!

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Paul,
Thank you for posting your version of your experience. While we understand your disappointment, it is important to clarify that the seating location you, originally, ordered was 12 rows from the, free, upgraded tickets you received in a selective, executive area, considered, by many, to be exclusive, superior seating, located in Club Wembley seating.
It is unfortunate that you didn’t read the information you confirmed and agreed to at the time of purchase. We are very clear in explaining we are secondary market resellers, thus, there are many places on our website, including the order page, explaining that the face value (price on the ticket) will differ from the market value (price you pay).
The club pricing you have stated, is the original purchase price, or face value, paid by the original purchaser. Once they realize they cannot attend the match they sell the tickets to secondary vendors, such as us, at a higher price.
We recommend to all our clients to first try purchasing from the official organizers of an event before purchasing with us. This is stated clearly and concisely in the information titled “Information You Must Read and Understand Before Purchasing Tickets” on each order page.
It is regrettable that you didn’t thoroughly read all the information we provided, as you confirmed you did. If you had, you would have understood the terms of the sale, as, you received a free upgrade of tickets, to a more exclusive, location, which had a dedicated entrance, executive seating, all 5 of your party very close together, and, though our seating is guaranteed in pairs, we ensured that no one in your party was seated alone.
You were provided with comparable, or better tickets for you order, as we promise, delivered the day before the match, in a higher, more expensive category than you ordered. If you care to discuss this further, please contact us at:
crm@footballticketnet.com
Best Regards,
Sara
Customer Service Department
footballticketnet.com

Thumbnail of user micheller117
New York
1 review
5 helpful votes
  • Send Message
November 16th, 2016

I ordered from Football Ticket Net several times including a month ago when we went to see FC Barcelona at the Camp Nou.

As always, their service was great. We got the e-tickets 2 days before the match, downloaded them with no problem and entered to the stadium with no worries.

The seats were as described and the price? Fair enough in my opinion. I will use them again&again.

Service
Value
Shipping
Quality
Thumbnail of user stevenb67
GB
1 review
34 helpful votes
  • Send Message
May 11th, 2014

If you're looking for a reliable site to buy secondary market football tickets – you found the one! I'm going to a lot football games and I have tried to buy tickets from other companies, but I had never got that's kind of service before! I had to do so many changes in my last trip and they help me and were very patient and professional. They even save me some money by offering me to choose other section of seats with a better location!

Thumbnail of user johnj267
Norway
1 review
4 helpful votes
  • Send Message
March 23rd, 2016

Ordered the tickets only 3 days prior to the Arsenal-Watford match, last minute order that went smooth as silk.

Customer service was great (ask 4 May), tickets were sent to my hotel before I even checked in, and most important very reasonable prices and awesome seats.

For sure my go-to company again in the future, best in the business and very reliable.

Thanks!

Service
Value
Shipping
Quality
Thumbnail of user johanh17
GB
2 reviews
84 helpful votes
  • Send Message
March 6th, 2014

Highly recommended! Reliable and courtesy service.
Provide an answer to every question and resolve it easy and in patient.
Booking is done easily online at footballticketnet.com, the tickets were waiting for us at the hotel. Absolute delight :)) ))

Thumbnail of user amnonf
GB
1 review
7 helpful votes
  • Send Message
December 27th, 2015

They said we will get an e-mail two days before the game and we did.
They said the tickets will be delivered a day before no later then 23:00, and although we think it should have been a little more accurate, tickets were delivered on time to our door.
Incredible seats, and yes, we did pay an extra fee since they are as the web site says secondary market dealers. We needed 5 tickets and wanted to seat together, we got exactly what we asked for.
Great job, thanks again guys!

Thumbnail of user jakek201
Netherlands
1 review
0 helpful votes
  • Send Message
May 16th, 2023

Ordered these tickets March 21 and only 20 hours before the game I was called with the message that the tickets can not be delivered. They hide that the seller has not delivered his tickets. But they themselves are responsible. How can you sell something you don't have. Had regular chat contact and those people put your mind at ease. I am also told that I will receive an extra refund. But that is first confirmed and later retracted. I now receive a credit for my next order. But I never want to have anything to do with this organization again. They are just cheaters, liars. So don't fall for it and never order anything. You only buy air and unnecessary stress. I will blacken them everywhere I can.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonb42
GB
1 review
55 helpful votes
  • Send Message
March 3rd, 2014

Wonderful Present! Great service!

My girlfriend organized a surprise gift - a trip to London which included watching a game of my favorite FC: Liverpool! We saw the Primer League match: Southampton vs Liverpool.

Another great gift been given by Liverpool herself: we won 0-3 :)) )
She purchased the tickets from footballticketnet.com, and I want to thank them for the excellent service they provided us. It was a great joy to get great seats and watch an excellent game.

Tickets booked online and they were delivered two days before the game at our hotel. Excellent and easy deal!

Thumbnail of user blaker85
Spain
1 review
0 helpful votes
  • Send Message
June 28th, 2021

Footballticketnet delivered my tickets the morning of the game. A lady called me the night before, very professional and willing to get me in contact with my supplier. The supplier met me at a location an hour before the time prescribed, which gave us more time to enjoy Sevilla before the match. I would definitely use this site for future matches.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittanyk457
GB
1 review
1 helpful vote
  • Send Message
November 13th, 2023

If you were trying to use this website for a single ticket you might be OK, but I tried to purchase three tickets from them, and they did not seat me together. I specifically asked if the seats were together, they assured me that they were, and then when they sent the tickets 48 hours before the match they weren't together, and they told me there was nothing to be done— as far as they were concerned, they fulfill their terms and conditions, as there was small print at the bottom of my confirmation email that said the seats may not be together. Definitely not what I expected, especially when paying a 400% markup. Would not use this site ever again.

Tip for consumers:
Customer service was extremely unhelpful when I raised the issue to them, and how they sold the product was deceptive. Absolutely, would not use them again.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

How do I know I can trust these reviews about FootballTicketNet?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FootballTicketNet?