• FootballTicketNet

FootballTicketNet

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Overview

FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 235th among Sports Tickets sites.

  • Service
    113
  • Value
    111
  • Shipping
    110
  • Returns
    44
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
32
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How would you rate FootballTicketNet?
Top Positive Review

“Do not buy tickets from them!”

Katja S.
5/3/24

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

Top Critical Review

“DO NOT BUY FROM THIS COMPANY”

Susan B.
8/23/24

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Reviews (329)

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football ticket (105) customer service (65)
Thumbnail of user adams259
GB
1 review
1 helpful vote
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April 18th, 2017

There are many bad companies online, but this one - Football Ticket Net is NOT one of them. I think they have one of the most friendly customer service team I met combined with their solid ticket prices got me on board.

Add to this a very good delivery process + nice seats at the stadium - A very legit company that we are happy to recommend and for sure will use their services in the future once again.

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Thumbnail of user karens1014
Australia
1 review
10 helpful votes
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October 19th, 2019

I should have taken notice of the reviews but didn't and got burnt. You will spend so much more than you can afford, they won't issue tickets and insist on delivering the to your address a couple of days before the game. Our game was 'postponed' and then we wanted our money back as we are travelling from Australia. They wouldn't refund and told us to chose another game where the tickets were even more expensive. We didn't want to do that so about 3 months later after numerous emails we finally got some of money back. Now we can't afford to buy them legitimately. They are con artists.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Karen,

Thank you for taking the time to write this review--though I can't see how you can say we're a con while admitting we refunded you.

I also haven't been able to find any order we have that might match the information you have provided. If you have placed an order with us, please provide some order details so we can properly respond.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user trevori
GB
1 review
19 helpful votes
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October 6th, 2015

We are a huge group of Arsenal supporters who came especially to London to watch our gunners in action against Manchester United.

The match was amazing and we would really like to thank the guys from Football Ticket Net that showed us that they are really the biggest ticket reseller in Europe as they mention in their website.

Rick from sales was great and by far the best and nicest sell person we talked with in compare to other secondary ticket companies online. After completing the ticket purchase online we had some other questions about the ticket arrival and other issues we wanted to check.

This time we had a great customer service from Hailey, which explained us everything and promised that everything will be just fine.

The tickets in the Emirates stadium were great (First floor tickets – their premium platinum option), and we had a great time we will cherish for years to come!

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Thumbnail of user christianm50
Denmark
1 review
20 helpful votes
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August 25th, 2015

Was looking for tickets to Liverpool Arsenal for a few weeks, some offered, but the website with the best prices was Football Ticket Net.

We got the tickets 1 day before the match – great seats, solid company.

My mate chose another company and let's say he is still waiting for his tickets to arrive... There are many scam secondary market ticket companies out there, But Football Ticket Net are 100% honest!

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Thumbnail of user thierrya8
GB
1 review
15 helpful votes
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March 23rd, 2020

Bunch of filthy liars! They advertise a 100% guaranteed delivery policy that is utterly false! Everything is fake! If your tickets are not delivered they won't refund you. They are based in Malta which is well know for having dodgy practises! Never by anything you will be scammed.

Thumbnail of user sams349
GB
1 review
0 helpful votes
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April 19th, 2017

Ordered tickets to see Real Madrid in the Bernabeu and had a once-in-a-life-time experience!

This was a birthday surprise for my loved one and he loved every minute of it! The match was great - We saw Ronaldo, his favorite player, live in action with great seats and not overpriced tickets at all!

Football Ticket Net has a very nice customer service team that were happy to help us with every question we had & made sure we know every info we should have known before the match.

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Thumbnail of user curtisd11
1 review
8 helpful votes
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December 24th, 2015

We were looking for a quality trustable website to buy football tickets forward our trip to Europe. We have bad experience with other sites before, but luckily for us – Football Ticket Net are something else.

They have a very nice, professional team which gladly listens to all our questions and guide us about the difference between the seating categories available in the stadium.

The seats were great, tickets arrived on time and this review from us is a thank you for their service making our football match day experience a great one.

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Thumbnail of user mattiasonar
Sweden
1 review
2 helpful votes
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March 28th, 2023

Stay away from this company. My family and I experienced a nightmare. They had guaranteed that we would sit together, but none of the 5 of us sat together. EVERYONE sat separately. The worst part was that the children are aged 9,13 and 15 years. The 9-year-old girl was scared, uncomfortable and crying. We tried to mix the places but without success. I paid expensive money and the whole experience was ruined. I'm not normally picky, but when they do that and there are children involved, it's not ok. It should be illegal. Beware of fotballticketnet

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Thumbnail of user davidm662
Spain
1 review
2 helpful votes
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June 20th, 2017

Ordered online with assistance from a sales person. She was very helpful and explained the seating areas and the seating guarantee. They had to deliver to my hotel in Portugal but they emailed me several times with updates and I got the tickets when they said. Overall, no complaints!

Thumbnail of user dannya16
1 review
30 helpful votes
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March 18th, 2015

I always dreamed of attending a champion's league clash live in action and happily I was able to get tickets via footballticketnet.com
I went to the second leg clash between Atletico Madrid and Bayer Leverkusen and enjoyed a great thrilling match that was only decided after extra time and a penalty shootout!
I admit, at first I was not sure about purchasing tickets via this site, or any other secondary market sites for tickets, but after reading here the good reviews I was relaxed and after I been in the game in person I can't promise you – this is a safe and great site to buy football tickets with.
The seats were great, we got the tickets as electronic tickets via mail and they were contacting me to make sure that everything is ok – so this is my chance to tell them thank you back.

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Thumbnail of user joef91
California
2 reviews
2 helpful votes
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January 17th, 2017

Basically, if you get your tickets, you're happy. If you don't get your tickets or there are problems, you're not happy.

To date, on this webpage, there are 184 reviews and 46 are 1 star -- 25% of the customers are SERIOUSLY unsatisfied.

I am one of them. I had all the problems other people describe. The tickets were expensive with club lounge access. They were a Christmas present for my 11 year old son. At the opening of the game, we still did not have our tickets. When they showed up, the seats were not together. The customer service was atrocious -- rude attitude, wrong information, and then radio silence.

You can see the mis-management in their defensive response to the criticisms on this webpage.

Caveat emptor.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Joe F.
Thank you for sharing your experience, however, it is difficult to know if this is genuine information, or, fabrication without facts to back it up. We have no way of proving an order was placed with us without the order ID.
Void of any legitimate information from you, it is impossible for us to take any responsibility for any error, or, have a reasonable response for unfounded accusations. We welcome the chance to examine your experience and do one of two things, correct the information that may be misconstrued, or, apologize for any errors made. We welcome you to provide some valid facts to allow readers to make an educated decision about purchasing with us.
Our rating comes very close to that of sitejabber at 83%, and far superior than other ticket sellers. You can look that information up for yourself on this site. We know that nothing is perfect, however, we are always willing to correct an error and admit a mistake if needed.
Caveat venditor, Seller beware, Our 100% guarantee provides that we take responsibility for providing a product or solution should we be responsible for any
Problem.
If you care to reply to us directly you can email crm@footballticketnet.com
Best Regards,
Linda
Customer Service Department

Thumbnail of user jamesw370
Alaska
1 review
2 helpful votes
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November 15th, 2016

If I were a criminal, I would model my behavior, website, and business after football ticket net. Mine is a mirror image of what others have posted, they charge my credit card three months ago for four tickets to a Rial Madrid game. This morning, the day before we fly from Oregon to Madrid and four days before the so-called soccer game, we received an email stating they do not have our tickets. This was a major highlight for my son 13th birthday. Well played Football ticket net, you got me! The sad thing is, you got my 13-year-old son on his birthday as well.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear James,
Thank you for taking the time to write your review. We cannot identify any order or issue associated with the information and name you provided, thus, it appears your information may be erroneous. It is impossible to validate your information without any details provided. We welcome the chance to hear from you.
Best Regards,
Linda
Customer Service Department

Thumbnail of user johnj118
GB
1 review
7 helpful votes
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December 29th, 2013

It is 14:22 on the 29/12/13 I am waiting for my tickets to Chelsea Liverpool that kicks off at 16:00. All the telephone numbers listed on the website are fake, and their office is confidently closed on a weekend so there is no way to enquire about where the tickets are.

Thumbnail of user cliffk7
Spain
1 review
1 helpful vote
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May 22nd, 2017

Slow delivery service for tickets. Overcharged on fee for shipping of tickets with no option at checkout to e-ticket. Very frustrating experience. Viagogo is a much better website to purchase tickets!

https://www.viagogo.com/

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Cliff,

You allege some terrible things in your review but it doesn't quite reflect the facts.

You placed an order with us 1.5 hours before the match, providing a delivery address in the US. We made your electronic ticket available less than an hour after your purchase.

We emailed you several times to inform you to download your ticket from your account online, which you did not do. We then called you, texted you all your account details, and left voice messages about your e-ticket but you did not reply to our emails or text and you did not answer any of our phone calls.

You emailed us once yesterday, writing that you wanted an e-ticket, since of course the match is the same day as your purchase and you had provided a US delivery address.

Of course, we continued to email you and call you to explain that your ticket was available for download after we received your email and I can still see the email address you wrote to us from is the same as the one we used to inform you how to download your ticket.

It is unfortunate that you did not do so but we made all reasonable effort to contact you and do not consider this an example of terrible service on our part.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user alesandrod
Italy
1 review
19 helpful votes
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August 6th, 2015

This is not my first time, or my last using this company for getting the best football tickets to see a good match. I'm from Italy, but I like Chelsea very much – and yesterday I saw them winning Fiorentina 1:0.

We got the best seats in the category we ordered, my friends who bought tickets with another ticket company – didn't got at all the tickets until a few minutes before the kickoff and also the tickets they got the were to a wrong stand.

Anyway – I saw some of the other reviews here – I can promise you football ticket net are the best option – with great customer service crew.

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Thumbnail of user kenanjugo90
Denmark
1 review
1 helpful vote
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March 28th, 2023

Our game got rescheduled and footballticketnet offered us to change game. I provided all details regarding the other game we want to attend but we are still waiting for a confirmation. I have sent several reminders and weeks have passed without a confirmation. Since we are traveling from a far we would have to change our flight tickets depending on what game we will attend.

I don't recommend footballticketnet and suggest you buy your tickets elsewhere.

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Thumbnail of user matthewd74
Canada
1 review
2 helpful votes
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November 8th, 2017

If you care where you sit, don't buy tickets from Football Ticket Net. I purchased tickets in a particular section of the stadium in which I wanted to sit, and paid additional fees to do so, but was given tickets elsewhere in the stadium. They say its part of their terms and conditions they have the ability to move you to a different section without your consent or notice. They told me my tickets were "upgraded", but the seat I received was one of the worst in the stadium.

My experience with customer service was poor as well. I complained to customer service, who did nothing, and claimed I was entirely in the wrong. When I asked to speak to management, I was told they were unavailable, but would call me about the issue in 24-48 hours. It's been a week and I'm still waiting for the phone call.

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Matthew,

We are very sorry that you were not satisfied with your experience with us.

Your review, however, does contain some incorrect information. First, while you originally purchased tickets behind the goals, you did not “pay additional fees to do so” at all. You paid the price on the site for the category, no more.

Second, you were upgraded to a higher seating category with a much better view right on the side of the pitch near the center line. We sent you a few pictures of the seating category you were upgraded to, where you could see the category was five categories above the one originally purchased. We also sent pictures of the view you had from your upgraded seat and the view from the original seat, clearly showing you can see much more of the action on the pitch.

We guarantee on the front page of our site to provide tickets which are accurate, comparable, or better than what is ordered, and we explicitly write that we may provide upgraded tickets in our terms and conditions, which you agreed to before purchase. This upgrade—entirely free of charge—was meant to reward you and improve your experience. We simply regret that it did not do so.

When you claimed to have received worse tickets than ordered, we investigated, checking the copy of the tickets you sent against our records with management. We called several times and emailed several times about the issue, checking with management about the contents of the calls and emails each time. If you want an additional call, however, we will be happy to do so.

Best Regards,
Clovis Dalessandro
Manager, Customer Service Department
Football Ticket Net

Thumbnail of user alejandrom222
Spain
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Terrible experience for the Copa del Rey Final 2022, I arrived to the collection point and had to wait more than an hour and the person does not even identified I had to question her and then she said that she had nothing to to with football ticket net that she was helping them get out of the big problem they were because they oversold tickets, she gave me the ticket 10 minutes before the event started and she was offering money to all that were waiting to buy their tickets as it was possible to sell the ticket more expensive on the streets, I got late, terrible seat, will never use football ticket net again. I called the emergency number given and they said all was managed by the person at the collection point and they were unable to do anything. Luckily I spoke Spanish, otherwise I would've been lost.

Thumbnail of user nicolem30
South Africa
1 review
5 helpful votes
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May 21st, 2014

My boyfriend and I were very weary to purchase tickets from a site and we should have listened to our gut. We bought tickets for the Liverpool Chelsea game. Nowhere on the site did it mention that there was severe restricted view. We could not even see the goals and a quarter of the field. We requested them to take it up with the seller and requested some feedback. We had to beg for a response and the response we got was 10% off our next purchase. We will never be buying from them again as their site failed to mention the view was severely restricted and for the price we paid!

Thumbnail of user ericf23
GB
1 review
57 helpful votes
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March 5th, 2014

Great to know that you can place an order in the last-minute and get your tickets so fast at our hotel! You made our trip much much better!
We booked the tickets online at footballticketnet.com, and we get an amazing service! The tickets delivered to our hotel. The professional service provided explanations about the seating chart, and supported us throughout the ordering process. We want to use this review and Thank you guys!
Hopefully to be needed your services again…;-)

Thumbnail of user michalp25
Czechia
1 review
1 helpful vote
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February 5th, 2020

My colleagues from a hospital bought me a voucher for 195 pounds at footballticketnet.com.
Unfortunately, they were not able to provide me tickets for a whole one year, and at the end they told me that they will refund me. Sadly, they have not returned me anything for 2 months, and now they even stopped communicating with me.

What a nice present from my friends, which turned out to be a nightmare.

Any ideas what can I do with that?:-/

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Michal,

Thank you for taking the time to write this review.

However, we are not able to find any order that matches this description--neither can we find an order for a similar price under your name.

Please provide some identifying information so we can assist you.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

Thumbnail of user onsym
GB
1 review
0 helpful votes
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May 17th, 2017

Very recently I bought from Football Ticket Net a pair of premiership match at Liverpool. The price was very good but more importantly the way they deal with you. I received a text the next day informing me of when the tickets will be dispatched. I then received an email when they were dispatched and when delivered including the signature of the person who got them in my address. Then a phone call to confirm I got them. Also when I bought, they tell me exactly where I will be sitting so that I could check the view. I have never experienced anything as good as this when I bought elsewhere. My sincere advice is that you can buy your tickets here with confidence. This is my first time I deal with them but will not be the last as I will buy through no one else.

Thumbnail of user michellea37
Cyprus
1 review
35 helpful votes
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September 14th, 2014

This is the second time i buy tickets from this website.
I bought last year but did not bother to leave a comment somewhere even tho i got the tickets on time and everything was ok.
This time i could not wait to comment!
I ordered 3 tickets behind the goal for arsenal - manchester city game that was yesterday for my husband, my son and me.
We really scared that we will not seat together. BUT not only that we seated together... they upgraded us to long side tickets!
Thank you very much for a great experience.
Thanks for joe for helping us with purchasing the tickets.
Thanks for kim that update us on every thing about tickets and delivery.

Will buy again soon!
Michelle - Order *******

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Thumbnail of user fernandog35
GB
1 review
0 helpful votes
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March 15th, 2018

I bought 2 tickets and everything works nice for me. I was quite lucky because they accommodate in our team area without we choose. I don't if they check the nationality or it was pure luck. But I was more than happy with the process and how everything works.

Thumbnail of user mikea104
Cyprus
1 review
7 helpful votes
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January 7th, 2016

There are many websites offering football tickets, but the best one online is Football Ticket Net. I have been buying tickets from this company many times in the past and they never disappoint.

This time we wanted tickets to watch Real Madrid@ Valencia, our first time in that stadium and once again Football Ticket Net delivered the goods with great tickets & decent prices.

Sure, you can maybe find cheaper tickets if you can buy them directly through the club website – but usually you can't and anyhow it's more simple to buy them via Football Ticket Net –great customer service, friendly to use site and always a happy outcome.

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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