• FootballTicketNet

FootballTicketNet

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Overview

FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 235th among Sports Tickets sites.

  • Service
    113
  • Value
    111
  • Shipping
    110
  • Returns
    44
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
32
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How would you rate FootballTicketNet?
Top Positive Review

“Do not buy tickets from them!”

Katja S.
5/3/24

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

Top Critical Review

“DO NOT BUY FROM THIS COMPANY”

Susan B.
8/23/24

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Reviews (329)

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football ticket (105) customer service (65)
Thumbnail of user danielj30
GB
2 reviews
36 helpful votes
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May 27th, 2014

I ordered tickets for FC Barcelona vs Atletico Madrid on the 17/5/14 and I was very pleased with this website (not so happy about the score. ;) 1:1).
At first i was worried to buy online but after getting a recommendation from a friend I have decided to take the chance, and now I'm happy I did it!
Everything went well and now I know i have a website I can trust!

Thumbnail of user rebeccae11
GB
1 review
40 helpful votes
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March 23rd, 2014

Thanks footballticketnet.com!
We booked our tickets online at footballticketnet.com.
The service we got was so professional, we really felt like wanting us to understand everything and explaining to us nicely and in a professionalism.
Our tickets delivered in time to our hotel.
It is so wonderful to know that you can place an order in a website you can count on, and get your tickets so quickly!

Thumbnail of user vesnas5
Croatia
1 review
16 helpful votes
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August 18th, 2020

We have 10 years old boy, who living for football. Last year I got sick for cancer and this year I decided that after chemo, operation... Our family deserved to go on UEFA league champions Juventus - Lyon.
I bought 5 tickets. And now - because Corona the match was canceled, and this seller refuses a refund. I am very disappointed and sad, because this is not a little money for our family, and unfortunately i don't know how I will be next year...

Thumbnail of user guilhermen4
Ireland
1 review
0 helpful votes
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August 11th, 2021

I hope it's a good night for you because for me it's far from it...

You don't know the size of my discontent, the responsibility of your company is enormous, you're not just dealing with football games, you're dealing with dreams... I have no words to describe how heartbroken I am! Giving a refund is very easy, you were not the ones who were waiting for a game of this level and two hours before receiving such news due to your lack of professionalism and organization (supplier couldn't make it)... I hope you bear all my costs, no only the ticket but the bus tickets, covid test and the hotel too! Or i will even when i'm still alive in justice with you guys... one of the worst experiences of my life as a customer and i hope i never have to go through that again.
I'm waiting for your contact so we can resolve the refund, I think it's better for good and not bad. I don't trust you anymore.

Thumbnail of user alexb82
California
3 reviews
92 helpful votes
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July 10th, 2014

I went to the Argentina -Belgium match, and for a lot of matches before during the past two years, and I am very happy with this website.
I always get my tickets, the seats are usually good, depends on the category I choose and the price I pay, but generally from my experience - it's a very good website if you can't buy from the official organizers.

Thumbnail of user yudib
France
1 review
6 helpful votes
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May 30th, 2015

Bought a ticket from football ticket net for 100 pound each and it came up as 45 pound each ticket and i was seating as at the most back row. Not as the ticket description. So be aware! One more time they are not as good as the review is saying..

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Yudi,
Thanks for your review.
It is informed on the page of the match where you have selected your tickets, on the FAQs, on the T&C and also on the confirmation you got after the payment that our prices are not the same as the face value neither our categories are the same as the official ones.
We are a private company reselling tickets, this information is clear and available in every single step of the ordering process.
You have confirmed with us the category called Premium Gold described as "Central Long Side (Between Penalty Boxes) Tickets" and got block 133 that is exactly inside the "view seating plan" for this category so the proper tickets.
The above information was also given to you on the 22/5 and 26/5 when we have answered your emails with the same queries.
I understand your feelings but we have delivered exactly what you have selected and exactly as described.
Please kindly update your post as you got exactly what you bought, exactly as described, exactly like the seating plan for this category published on the site and, not being enough, you also got this information after the match once we got your complaint by email.
Please feel free to contact me in case of any further queries, thanks.
Clovis Dalessandro
Customer Relationship Manager
clovis@footballticketnet.com

Thumbnail of user alexandrab33
Austria
1 review
6 helpful votes
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July 28th, 2016

Short & simple bought tickets 2 months ago last season to watch the great FC Barcelona team at Camp Nou in the Hot Barcelona derby vs Espanyol. Tickets were e-tickets, simple downloading and great seats + a nice price. Good job you guys

Service
Value
Shipping
Quality
Thumbnail of user allisonc24
GB
1 review
54 helpful votes
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March 13th, 2014

Highly recommended!
We booked our football tickets for the FC Barcelona vs Almeria match at the site: www.footballticketnet.com and received the details of our order by email.
They wright that our tickets will be sent to the hotel. And so it was: the tickets were waiting for us at the hotel.:)
The seats were in the right category and everything was just great!

Thumbnail of user ahmedm56
Germany
1 review
8 helpful votes
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January 6th, 2016

We went to a match In Milan at the San Siro stadium and had a very good experience. This is not our first time using Football Ticket Net as our ticket provider, and we will use them 100% also in the future.

What we like in this site is that they have great customer service (Thank you Linda & Vera), tickets always are good – in the category we choose and even if prices are a little higher, it's worth it.

Service
Value
Shipping
Quality
Thumbnail of user ahmeda175
GB
1 review
1 helpful vote
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November 10th, 2017

After a bad experience with another tickets provider, Football Ticketnet was able to provide me with the tickets that I wanted. The customer service was fabulous. They were always there to answer my questions and concerns. They delivered what they have promised, and when I got the tickets on the day of the match, a member of staff called to confirm that I have received it. They obviously care about their customers.

Thumbnail of user coling11
Arizona
2 reviews
33 helpful votes
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August 24th, 2014

Hi to all.
I highly recommend this website.
It was just what I was looking for! My friend (who had recommended me to visit this website) had told me about their quality service and i wasn't disappointed.
The price was good comparing to other sites, the service was wonderful.
So... I'm happy :) and will order from them again no doubt!

Tip for consumers:
Go for it.

Service
Value
Shipping
Thumbnail of user maryw261
GB
1 review
0 helpful votes
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April 25th, 2017

I purchased 3 tickets in the Stretford End to see Man Utd V Bournemouth in March. I bought them as a Christmas present for my 15 year old son.

We live in London and travelled to Manchester the night before the game. The communication was excellent all the way along from FootballTicket.Net. I was very anxious after reading some unpleasing reviews and needed affirmation that the tickets were going to be where they said they were.

I was possibly a very nice but annoying customer in that I communicated by email, phone and online chat. But each time I felt reassured and was excited for the event.

We stayed in the Premier Inn which was 20 minutes walk to the ground and arrived at 7pm. We were told that the tickets would be delivered to the reception the night before the game - and they were delivered as promised. 3 very happy customers, thank you FootballTicket.Net, 5*

Thumbnail of user ryanm54
GB
1 review
45 helpful votes
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March 23rd, 2014

Football tickets ONLY from footballticketnet.com!
I ordered in a simple ordering process football tickets online from footballticketnet.com.
The tickets were delivered right to my home by registered post.
My girl and I had an excellent view.

Thumbnail of user alenae1
RU
1 review
7 helpful votes
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November 13th, 2016

My husband is a real football fan and it will be his 30th birthday, I wanted to make him a dream trip to see his favorite team Real Madrid playing. I bought this tickets on the 22nd of August, organized the whole trip only to visit this match. Last week the team of Footballticketnet ask my address in Spain to deliver the tickets for the match there. Everything was confirmed and 100% guaranteed as they say on there site. But yesterday I got an email where they apologized and told me that they can't provide me with the tickets I bought and paid. They just ruined my present and the whole trip. Air tickets and the hotel are 100% non refund. I understand that it's my own tragedy and they just don't care, but it's really look like a financial fraud, that you pay money (the tickets cost less when there is a lot time prior to the match) and then they just use your money for months and sold your already bought tickets to other persons for higher price. It looks really horrible

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Alena,
Thank you for taking the time to share your experience with us. There are a few things that are very important to note. We DO guarantee our tickets 100% AND that means that if for any reason, though it is extremely rare, we are unable to fulfill your order because of a fault of ours, which is also quite rare, we provide 100% refund, immediately and responsibly, without question.
We regret that our ticket supplier disappointed, both, you and us, in being unable to provide the tickets at the last minute. These kinds of events are very, very rare and a great disappointment that always want to avoid happening to us, or, our clients.
We apologize for the fact that our ticket provider, who no longer supplies to us, was unable to follow through, however, we are proud that we acted responsibly, immediately, and were forthright in this difficult situation.
Best Regards,
Linda
Customer Service Department

Thumbnail of user davidm174
GB
1 review
52 helpful votes
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March 1st, 2014

Went to Italy for the first time, and wanted to see a soccer match, so i bought tickets for me and my wife to see AS Roma. 3 weeks later just before we departed to Rome we got the tickets to my email box. Nice and easy...

Thumbnail of user jeroenv6
Belgium
1 review
4 helpful votes
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November 15th, 2016

Hello, my name is Frank Van Driessche

We bought and payed 2 tickets for Atletico Madrid-Real Madrid. They've sent several mails that the order was succesful and they guaranteed 100% delivery of the tickets. A week before the match, I got a mail that they will refund the tickets without any reason! I've never asked for a refund, I just want my tickets.

I think they are cheating, they use our money to buy the tickets and sell the tickets for much more money to other buyers.

They didn't come with a solution, they didn't want to help you at all.

I've booked a hotel and airplane tickets for this match (555), this is all lost money because of this cheating company!

Never buy here, it's a total scam!

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Frank,
Thank you for taking the time to share your experience with us. There are a few things that are very important to note. We DO guarantee our tickets 100% AND that means that if for any reason, though it is extremely rare, we are unable to fulfill your order because of a fault of ours, which is also quite rare, we provide 100% refund, immediately and responsibly, without question.
We regret that our ticket supplier disappointed, both, you and us, in being unable to provide the tickets at the last minute. These kinds of events are very, very rare and a great disappointment that always want to avoid happening to us, or, our clients.
We apologize for the fact that our ticket provider, who no longer supplies to us, was unable to follow through, however, we are proud that we acted responsibly, immediately, and were forthright in this difficult situation.
Best Regards,
Linda
Customer Service Department

Thumbnail of user andrewg37
GB
1 review
63 helpful votes
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March 2nd, 2014

footballticketnet.com - Excellent service and attitude!
I was worried about getting the tickets in time and to be honest "badgered" a lot…
And despite they mention in their site that tickets received 1-14 days before the game, I got the tickets a month in advance!
Excellent service and attitude! Recommended to everyone!

Thumbnail of user jonsona
GB
1 review
33 helpful votes
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May 21st, 2014

I'm buying football tickets Only from footballticketnet.com!
I ordered tickets online from footballticketnet.com.
The ordering process was so simple my tickets were delivered by registered post right to my home.

Thumbnail of user larrys172
Canada
1 review
2 helpful votes
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December 5th, 2017

I bought tickets for the whole family for the Arsenal West Brom Football match at the Emirates in September. Communication about where and how the tickets would be delivered were excellent. The seats were excellent and it was a thrill of a life time to be there. Yes, they charge a premium for the tickets but it is worth it...

Thumbnail of user izys
Slovenia
1 review
0 helpful votes
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March 1st, 2017

At the beginning I was skeptical, but the transaction was great. The response was quick, I got tickets 4 days earlier via e-mail. With tickets, we watched a soccer match at the Vicente Calderon between Atletico and Barcelona. This page i will use again.

Great. Thanks

Thumbnail of user vickik3
GB
1 review
55 helpful votes
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March 13th, 2014

Simple, easy and safely
I already heard it from several close friends, so I decided to tell you too:
I ordered from the site: footballticketnet.com, I got the football tickets in time to my home, everything as promised.
Simple and easy - just ordered from footballticketnet.com.

Thumbnail of user karinl28
Israel
1 review
2 helpful votes
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June 24th, 2018

We were at Barcelona last year at a game. It was so fun! The seats were great. As well as the security at the entrance. However, I think that will be better if there will be more variety of food at the place, and less expensive (the seats themselves as well as the food).

Thumbnail of user robins1546
Minnesota
1 review
0 helpful votes
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May 4th, 2023

I bought tickets to a Fulham-Leeds match last month from this site. I got to the match with 2 friends and couldn't get into the match. I was pulled out of line and told the tickets were a scam. They had been originally bought as under 18 tickets and modified for resale. I was not the only one at the match with fake tickets. There were probably 200 people just at the gate I where I was entering the match with fake tickets.
The Fulham Club ticket office was as helpful as they could be to set me up to get a refund on my bank card.
I had a Whatsapp chat with a customer service rep at Footbaltickets that was useless. I did get an email from them asking for details later in the day, but they have not been in contact since then.
Avoid this site at all cost.

Thumbnail of user hayats1
Kuwait
1 review
8 helpful votes
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March 15th, 2018

I bought tickets for two different games in two different cities. When I arrived at each hotel, my tickets were waiting for me. I also received a follow up email to confirm the hotel I was staying at. Great service to be honest. Best game I watched was for United. Even though I was sitting up in the third block, I wouldn't change my seat. The fans wouldn't stop singing, chanting, and cheering. I'd certainly order my tickets from here again.

Thumbnail of user joshk37
GB
1 review
35 helpful votes
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March 18th, 2014

footballticketnet.com - Great service!
My mom organized a family trip to Barcelona which included watching FC Barcelona game! We saw Barca romps to 7-0 victory of Osasuna!
She booked the football tickets online from footballticketnet.com, they provided us with an excellent service. It was so great to watch Barce playing while we are in a great seats and watch an excellent game.
The tickets were delivered two days before the game at our hotel. Excellent and easy deal!

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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