• FootballTicketNet

FootballTicketNet

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Overview

FootballTicketNet has a rating of 2.2 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention new tickets, credit card, and full refund problems. FootballTicketNet ranks 235th among Sports Tickets sites.

  • Service
    113
  • Value
    111
  • Shipping
    110
  • Returns
    44
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
32
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How would you rate FootballTicketNet?
Top Positive Review

“Do not buy tickets from them!”

Katja S.
5/3/24

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match! " We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

Top Critical Review

“DO NOT BUY FROM THIS COMPANY”

Susan B.
8/23/24

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Reviews (329)

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football ticket (105) customer service (65)
Thumbnail of user gemmar5
GB
1 review
2 helpful votes
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February 20th, 2015

Ordered tickets for Liverpool match 2 weeks in advance- then I started reading peoples' reviews. Really wish I hadn't as I then had many sleepless nights thinking the tickets weren't going to arrive at all! Having said that customer services always answered my calls and despite the language/volume barriers they all assured me my tickets would arrive the day before the match.(I called them many times!)
Tickets did arrive just as they said the day before by recorded delivery- and then I went off and had one of the best days of my life- what a fantastic experience. Thanks FTN. I think I'll be back:-)

Thumbnail of user pablot8
GB
1 review
37 helpful votes
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April 1st, 2014

My friends and I definitely recommend footballticketnet.com!
We saw an exciting game (with Rooney's stunning goal)!
The ordering proses from footballticketnet.com is easy, and we got the football tickets in time as promised.
Thanks to the finest tickets that we bought, we sat in a great location.
We definitely recommend to buy football tickets through footballticketnet.com.

Thumbnail of user shlomos3
Germany
1 review
13 helpful votes
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June 13th, 2018

The tickets were not delivered to me, I had to pick them up on just two hours before the match, it was hard to find the pick up point and the contact person was very rude and unhelpful (very stressful experience just two hours before the game!).
In addition, I received ticket category worse than I ordered (cheaper than those I payed for).
Very bad costumer service

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear Shlomo,
I regret but couldn't identify any specific order on our company related to your name, sorry. Can you please inform your order number or the name used to place the order or even the match you bought tickets for? Thank you in advance,
Regards
Max
Customer Service
www.footballticketnet.com

Thumbnail of user urib4
Israel
1 review
0 helpful votes
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April 20th, 2022

Do not order any ticket from FootballTicketNet!
I reserved a month ago three tickets for the Chelsea-West Ham match. I paid hundreds of Euros for this in advance. They promised along the month that I should not worry and that the tickets are going to be delivered 100% guaranteed. Even just today I went into a "chat" with their so-called "agent" who assured me that I will get my tickets. But just now, three days before the match and after I finalized my travel plans for this from overseas, they sent an email that they cannot provide the tickets. This is a ripoff. The alteratives they offered are also absurd:
1. Tickets to the Liverpool-Everto game. Are you joking? I am visiting London for gods sake.
2. Use of the money I paid for a match in the next two years. But I am from overseas and I am unable to visit again for a particular match.
The least they must provide is a full refund.

In the meantime - do not buy tickets form them - your money is at risk with this company.

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Thumbnail of user hassana95
GB
1 review
3 helpful votes
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June 2nd, 2020

Order Number: *******

I've had purchased my ticket with them ( Liverpool VS Crystal Palace) before this coronavirus situation and when it became complicated, I asked them to refund my money because of this virus as I'll not be able to attend the match, they refused and for over 3 months was trying to get my money back with no luck and every email with a different excuse.
Now, they offer me a voucher of 110% who wants to deal and buy a ticket with them again?
I'll not stop until I get my money back.

Thumbnail of user veikov
Estonia
1 review
5 helpful votes
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May 18th, 2016

Bought tickets online for Atletico Madrid-Celta Vigo game and im very pleased with the service. As i travelled to Madrid few days before the game, i ordered e-tickets which they send 24H before the game. You get a download link and then you have to print them.
Tickets arrived on time, no problems, good seats.
Getting tickets just before the game can be somewhat nervous but overall its a good place to buy them. Reccomend.

Thumbnail of user dannyr25
Germany
2 reviews
24 helpful votes
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October 20th, 2015

Me and my mates came to England to watch the 2015 Rugby World Cup but also decided to catch so Football action so we choose Football Ticket Net as the site to buy tickets from and we are glad we did it.

The first match was Jurgen Klopp premier as Liverpool FC manager against Tottenham in White hart lane. The match was not so good. But tickets were great and in a good price!

Although we got them only 1 day before the match to our hotel the tickets are legit so nothing to worry about with this secondary ticket company.

The next match will be Arsenal vs Bayern Munich in the Champions League. We already got the tickets and our friend told us we got great seats in a bargain price!

Also – every time we contacted them we got an ASAP answer via their Facebook page or via their customer service so great job from this company and we are happy we choose them.

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Thumbnail of user jalent1
Israel
1 review
7 helpful votes
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April 18th, 2016

Ignore all this other bad reviews As a long time football ticket fan I can promise you, there is no better place for football tickets than Football Ticket Net.

Their service is great They answered me on Facebook in 22:00PM CET, reply every issue I had on the phone and even after the match via mail about returning the membership club ID.

Ticket Prices are fair of course not below face value, but not much above it and most important the seats are very good as described.

I already ordered tickets from them to the Euro 2016 tournament and also recommended about them to family and friends. Remember there are many secondary market websites and brokers, but football ticket net Is the best one online.

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Thumbnail of user petrp61
Czechia
1 review
4 helpful votes
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November 18th, 2023

Don't buy tickets on footballticketnet.com!
On the website footballticketnet.com, we bought tickets for the Manchester City league game for 233 pounds. Unfortunately, we were extremely surprised at the stadium when the tickets were labeled fake and we were not allowed for the game! When I contacted the website fotballticketnet.com and wanted his money back, they were just making excuses blablabla, I didn't get a penny. The thieves are going! They are emphatically warning everyone to buy nothing on these sites!

Products used:
Tickets

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Thumbnail of user ethang7
GB
1 review
51 helpful votes
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March 6th, 2014

THX footballticketnet.com
We waited so long for this trip... and it was worth every minute!
The order was placed easily through the site: footballticketnet.com and the tickets were sent to the hotel where they were staying.
When we arrived I was so thrilled to receive the tickets from the reception, that pic selfie with them to facebook...:)
That's it! Simple easy and amazing! Say no more…
Oh yeah and... - THX footballticketnet.com :)

Thumbnail of user fredricc4
California
2 reviews
59 helpful votes
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June 18th, 2014

Went to the france vs Honduras 3:0 match great game! As for this website, The service was friendly and professional, the selection of the tickets was ok, the price was reasonable and I recieved the tickets like i was promised.
So... no complaints from my side.

Thumbnail of user johng608
Turkey
1 review
7 helpful votes
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May 1st, 2018

Guaranteed tickets for arsanel match did not order the tickets at first but did enquire they phoned many times
I told them my reluctance was the delivery they guaranteed they would be there
Now they are saying they deal in tickets bought from others and cannot guarentee ticket delivery

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Dear John G.,

Thank you for taking the time to leave this review.

It is not clear to me whether you placed an order with us or not but regardless, we 100% guarantee delivery, safely and on time.

The only thing we can't always guarantee about delivery is the exact method. Sometimes things come up and we must change the method in order to ensure that you get the tickets as guaranteed--safely and on time.

Best Regards,
Lara
Customer Service
Football Ticket Net

Thumbnail of user meredithb3
GB
1 review
35 helpful votes
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March 30th, 2014

I booked tickets on footballticketnet.co. The all proses was easy and simply.
The service I received was excellent. My football tickets arrived on time.
The seats was in a great location. I had a great time!

Thumbnail of user bennil
Norway
1 review
2 helpful votes
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August 10th, 2016

Searched a ticket site I can trust with purchasing UEFA Super Cup tickets and came up with Football Ticket Net. Their website is very user friendly and the tickets prices were very low compering to other websites. We got the tickets in mail 2 days before the match that was great with good seats and atmosphere.

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Thumbnail of user svenn3
GB
1 review
14 helpful votes
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November 19th, 2014

SCAM ALERT
Please do not buy from footballticketnet.com.
They took £300 for two Chelsea tickets, i arranged to have them delivered to my hotel & then they informed 3 hours before the kick off that i would have to meet their agent at the stadium, they gave me a contact phone number to ring but it was turned off all all day.
I am 5 weeks later still waiting for a refund, have informed Chelsea football club of this & they tell me this is not the first time they have had complaints, they also tell me that they are not official & the tickets would have been taken off me anyway & that i would have been ejected from the ground! TOTAL SCAM but will take this further

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Thumbnail of user zachd2
GB
1 review
5 helpful votes
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May 19th, 2016

I watched yesterday with my buddies Man United vs Bournemouth at the Traff and had a great time, so I would like to say thanks to Football Ticket Net for the nice experience and not for the first time.

Getting tickets to high demand football matches is always hard, on many occasions seats are not as promised and tickets are usually very overpriced.

But if there is one ticket broker company that is better above all the rest is Football Ticket Net. I tried using other websites that offer football tickets, but Football Ticket Net is the best.

They have a great sales team (Loren is very helpful and professional), Nice and understating customer service staff and most important tickets are fairly priced and we got great seats.

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Thumbnail of user ericd66
GB
1 review
7 helpful votes
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December 27th, 2015

As a long time English football fan my dream was always to watch live in action the end of the year Boxing Day matches In the UK.

I have started planning this trip already a few months ago, but after realizing I will not have any chance to buy good tickets via the official club websites I eventually choose Football Ticket Net as the source for buying tickets to 2 matches: Chelsea vs Watford and Arsenal vs Bournemouth.

Although Chelsea is having a rough season, seeing the match live at Stamford Bridge is a must for every English football fan. Tickets arrived to our hotel, 1 day prior to the match, they were as promised – in their premium platinum plus category (central seats close to the field) and we saw 4 goals which was nice.

I'm happy I choose Football Ticket Net, as I heard other sites are not always giving you the tickets on time or as described when you buy them online. Thanks guys – Now we're on to watch Arsenal.

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Thumbnail of user lauras91
Canada
1 review
22 helpful votes
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July 2nd, 2015

This year the cup is ours! Having a great time follow our USWNT here up North in Canada. Cant wait to the Final! We will kick Japan!
I want to say a BIG thank you for Football Ticket Net for their all the help with finding the tickets for us in a fair decent price – great seats all the way – lest go team USA!

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Thumbnail of user jims161
Bermuda
1 review
9 helpful votes
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December 3rd, 2015

I never used secondary ticket brokers before, but when traveling many hours to watch the best football match in the world – Real Madrid vs FC Barcelona – I had to buy tickets this way.

From the websites that offered tickets to the El Clasico, Football Ticket Net was the most serious.

They have great customer service, very friendly ordering system and most important – tickets were brought to my hotel 2 days prior to the match and were exactly as I thought after choosing them on the Bernadeau seating plan they have on their website.

Great job guys.

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Thumbnail of user stevenb2855
GB
2 reviews
12 helpful votes
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January 8th, 2023
Verified purchase

Avoid at all costs! - I can't believe so many positive reviews for this apparent SCAM site are genuine. I have recently purchased tickets from several sites, and whilst I have had mixed experiences, this site was by far the worst. I bought tickets for a football match, received confirmation by email and again in a phone call on the day of the match, and even an assurance in an online chat saying they would be sent soon. Then, when it was impossible to find similar tickets anywhere, I had a further phone call telling me the price was wrong and I would need to pay an additional £100 each as there was a 'technical error' with the price. When I refused, they cancelled my order and pointed to their Terms and Conditions (barely possible to find hidden in link at the very bottom of the screen) that say, while a customer's order is final and non-refundable, they can cancel whenever they like. I have raised this illegal practice with Trading Standards authority and expect them to be closed down shortly. In the meantime do yourselves a favour and AVOID these!

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Thumbnail of user markoi14
Serbia
1 review
3 helpful votes
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November 11th, 2022
Verified purchase

Yesterday I came with two of my children to Spain, Valencia to look Valencia-Betis. I baught from Football-ticket-net 95 euros ticket plus provision 72euros and they sent me 42euros ticket with number at the stadium that do not exist. They write it was platinum number 1 tickets and it was rhe worst seats on the stadium. So my three days trip with children, payed hotel, airplane. Everything is disaster.

Products used:
Tickets from football-ticket-net

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Thumbnail of user darrent123
GB
1 review
1 helpful vote
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November 5th, 2022

I recently bought a ticket for the Bernabau- Real Madrid V Celtic. The ticket was €95 which wasn't too bad a price considering the actual price.
I received my ticket on the day of the game via eticket download however I was stressed out and worried the ticket wouldn't arrive.
I had many email and live chat regarding the ticket and delivery details.
Ideally the ticket should arrive with a couple of days to spare however it worked out well in the end up and if necessary I would use this agency again if need be.

Tip for consumers:
Buy ticket early as possible as the closer to the event the more expensive the ticket becomes .

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Thumbnail of user pieterk3
Netherlands
1 review
32 helpful votes
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October 1st, 2014

The customer service was perfect. I bought 5 tickets voor Chelsea - Aston Villa on the 27th of september. The tickets were a day before the match deliverd to my hotel. In total I recieved 3 mails: 1 confirmation, 2 Information on what time the tickets would be delivered, 3 Confirmation that the tickets has been delivered (even with an exact time).

The tickets were located directly to each other with a good view. We had a great time.

Thumbnail of user gochap
Brazil
1 review
21 helpful votes
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August 13th, 2015

My name Gocha Pkheidze and I want everyone to know that Football Ticket Net is #1 company for tickets. I buy with them tickets and saw Barcelona win 5:4 sevilla in amazing match! – I remember for all my life!

The tickets to this game was hard to find – but they got me best seats – fair price – and very nice customer service that helped me with every question!

Visca Barca!

Gocha

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Thumbnail of user claudiof2
Germany
1 review
21 helpful votes
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June 25th, 2015

I am very happy with Football Ticket Net – they were a very good surprise for me and my family during this Copa America 2015 tournament in Chile.

Our Albiceleste will win this time for sure! And we followed them in every much now ready to meet Colombia in Vina del Mar tomorrow.

The service from Football Ticket Net as the best we got. The tickets were great and the prices were good. I don't understand why others wrote bad reviews on them, but I have only good things about this company and I'm glad we chose them.

Last thing - Feliz Cumple Messi! ‬ Bring the cup back to Buenos Aires!
Claudio Fernandez

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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