Foot Locker.

I place an order for a pair of shoes for my son's birthday, to my surprise when I received the package it only contained 1 shoe! How could the biggest shoe company in the world make such a sloppy mistake? My son was very hurt and disappointed and so was I! I don't know if the packaging department needs to be trained on eyesight or needs a break from their shift! But this was an inconvenience of pathetic proportions

After 3 days purchase no status updates!
The customer service keep repeating the same word will take 3 days to process and 2-5 days shipping. Then on 3rd day after I pushed them then only they told you the product is out of stock! Why need to wasting customer time by giving stupid reason.

First they said warehouse check. Escalate to them

Second, they said the product is already hand over to courier but the J&T not update the system- find excuse and blame j&t

Third- only they said is out of stock. I ask for refund.

Rubbish online shop ever i have experience. Is my first time purchase here online.

Think before you buy! I know not everyone having the same issue. But one of you will have a same experience as me.

Sucks and Rubbish online shop

DO NOT order from Foot Locker if there's any chance your child's feet are going to grow within 45 day. I bought a pair of basketball shoes for my daughter in September for basketball season that starts in November. When we got them, they fit and were fine. By the time basketball season started, her feet had grown and we just needed a half a size bigger. They had never been worn but because I was barely past the 45 day return date, they wouldn't even exchange them. Now I have an expensive pair of basketball shoes that don't fit my daughter all because I was trying to get ahead of the game and be prepared. I will NEVER shop at this store again!

I bought a pair of the puma x fenty fur slides in cool blue i got them super quick and everything was fine. I loved them so much i bought the mint green ones called bay they got here a little bit slower and when i get them what do i get? The blue ones that i already have! I called customer service and turns out the warehouse no longer has them so now waiting for the store to call me back to see if i will even get them. I cant even return them as my closet foot locker is an hour away! Ridiculous! Never buying online here again!

I order shoes took my funds and then get emailed saying cancel and now I got to wait a week to get my money back and there customer service slow they At dumb to the facts spend thousands of dollars on jordan to get mess over online never again so stick to store sorry no pic my info it

It's as if they're going out of their way to destroy their own company... like they're making an effort to make every customer feel ripped off and furious. No other company is this bad, I think it's really strange.

Ordered two XXXL Tank Tops for a gift. Pictured on line, both colors were shown as long tank. Both came, both were crop top length, barely covering the chest area. Called in return, told I would receive a full refund of $52.74, sent me a label to take to UPS. Took in, had to pay $2.75 at UPS store, #1 Bad Service. Then I get my refund on CC, $11.73 less than what I was told, #2 Bad Service. Just called in again, apparently because the first customer service rep didn't properly log it, I had to pay for shipping and a discounted item, #3 Bad Service. I was just told, it is what it is! Just saying, they're are plenty of other stores to shop at.

I wish I could give this company a minus star rating. They have the most atrocious customer service. I returned a pair of sneakers a week after purchase. I had never worn outside. After contacting their chat service and given the run around at least 5 times I finally got a refund after 2 months. I will never order from them again.

Said they shipped the item, DHL 'couldn't deliver' - neither to mine or alternative address. Said they delivered to alternative address but didn't even provide confirmation message. Then I asked for a refund - they say they would need 14 days for this, from the moment they item reaches them back (from DHL). Utterly useless customer service (thanks for nothing Joāo...). Honestly just go bust, Footlocker.

First and last time I will be ordering from footlocker. I was so happy with the online purchases I made. I could not wait to receive them! Most of the items were Christmas gifts l. I took over an hour choosing what gifts I wanted to give my family. I even paid for express shipping just because I could not wait to get my items! When I get them I realize one item is the wrong size which I could have made an exception for but then I realized I was missing the shirt I had purchased for my brother. Footlocker did not forget to charge me of course but however they forgot to deliver it. Seriously you guys have one job! You lost a very loyal customer. I was very upset to find out that it will take 3 or more weeks for an exchange and that I will have to wait over 6 days to be refunded for an item that I NEVER received. Ridiculous customer service! They never even apologized once for this inconvenience. Hope you guys get it together!

The worst online shopping experience I have EVER had, never received the package as footlocker decided to only print my City as my full address - not a case of my own human error as this has happened to my mums order and my friends order as well.
So, I never received the package as UPS returned it to footlocker - 3 weeks ago. Not once was I given any sort of updates or anything from footlocker, I had to wait over an hour in a virtual queue of over 100 people, to get in contact with customer service who told me they didn't know why it was sent back.

It's been 3 weeks and I have still not received any refund, nor am I any closer to getting a refund. Footlocker is impossible to contact, and if you do manage to get a hold of their dreadful customer service team, it's impossible to have any issue resolved as they have no idea how to do their jobs.

Looking like I have no choice but to take this further, save your money for a good business, don't waste your time or money here.

Do not order anything from them online! My two orders were never recieved! I called 4 times and they treated me like garbage. I finally demand a refund for both. I'm STILL waiting for that money to show up! Stay away from FootLocker!

So i placed an order on a new pair or jordan that came out, my card was charged but no, confirmation email was sent. I gave it a few days and contacted footlocker. They told me i hd to place a new order.
Then they emailed me back again saying not to that they would make sure i got my order.
Then they emailed me saying we cant fulfill the order due to system issues or whatever
And once i asked for money back they never replied.
Its been a week now and still no reply

Footlocker has HORRIBLE customer service. I couldn't get something as simple as a tracking number for my confirmed purchase. Even if it's a few extra bucks it's worth it to shop elsewhere. I will never use their site again. Still don't know where my package is.

I usually order all my stuff online, but I will never ever order through Foot locker again. I had called to ask about an order placed and possibly canceling before it was shipped because there was an issue and the agent I spoke with was so rude. I really tried asking politely and he just made me feel like I was stupid for even contacting them to ask about canceling. I asked if I could please be transferred to someone else and she was nicer but didn't help. She actually said she'd call me back and never did. Instead I received an email immediately after that saying my item would be shipped. I personally don't continue to shop with companies who are rude and unhelpful and given this experience this was it for me.

I bought a pair of sneakers yesterday, the salesman brought out the left shoe, I tried it on, it fit and I liked the product and the price.
When I paid for the shoes, the salesman asked if I wanted the box, I said I didn't need it and he could keep it.
When I got home, I tried on the right shoe and discovered it was too tight for my foot.
I returned to the Coral Ridge Fort Lauderdale store the next day where they refused to exchange it or refund my purchase, despite having the original sales receipt because the sales clerk kept the box. I called what I thought was a district manager, only to find out it was a customer service call center. They were happy to keep my money, but unwilling to provide me with a product that fit.
Horrible customer service!

Trash. The app is trash. I don't know why Nike even let's them release. The website is trash. I constantly click on items that are sold out because they leave them on the page forever. To top it off the customer service sucks. For such a large corporation their online service is embarrassing.

I ordered a size 12, was too small so I did an exchange for a size 13 and footlocker sent me one size 13 DISPLAY and one size 11! I called and spoke with a supervisor and he was very rude and didn't want to offer anything but a return. It's been 2 1/2 weeks since I placed my first order with two different Jordan's. Highly disappointed and won't be ordering from them again.

I have had two refunds this year that takes months...yes months to recieve. But the worse part is they never inform you, you have to do all the chasing yourself.

For example: it is mid October and I am still waiting for a refund for a returned pair of sneakers from March!

If Footlocker read this, and by looking at the enormous amount of negative reviews here the obviously have given up, please do not reply with a "we are sorry for your experience" or "please contact us so we can rectify the issues". Too late Fottlocker...too late..

In today's market this is not acceptable.

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Ok, take two!

You go to the same shoe, only half a size smaller available, but reviews and also your own pair (in different color) says it should be fine. So again,

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, order confirmed, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Why would I bother with this bunch?

Foot Locker has to be the worst with online reservation wins. I've won the ship to me option on 4 occasions this year and each time they claim I've won but when it's time for me to get the shoes they say their credit card authorization reader wouldn't process my card. It's the same card I've been using for years and now it's a problem and they won't do anything about it.

Made an order on 5th July. Still not arrived. Been trying to contact Footlocker since 12th July with no joy. No refund. Only buy from Footlocker if you don't want your order or your money back. Complete joke

I bought a pair of shoes online, and as they didn't fit I returned them. The company acknowledged receipt of the returned item on 15th August as I discovered by going through the couriers involved.

Having waited for some acknowledgement I visited their site and engaged with their "chatbot". It was useless and could have been designed by a toddler! It was no help at all.

I then wrote to the company on about a dozen different occasions. Finally on 18th September I received my refund. This was more than three times longer than the company's promise of a refund within 10 days!

I will not do business with them again!