Foot Locker.

Recently purchased a pair of acg boots online and was shipped the wrong par. Because footlocker uses the stores inventory as well as the warehouse my boots were shipped from a store because the warehouse was out of stock. I called and was told that I had to return them in store because footlocker.com doesn't allow returns from stores even though they accepted the sale online. What a game. And now I'm waiting for a return slip that should have arrived 45 min ago via email. Terrible business practices.

I ordered a pair of Jordan's on a Saturday and was expecting my shipment that following week. I got an email that following Thursday stating they couldn't verify my U. S bank card! So I asked why wasn't I notified sooner. The rep stated that's the process. I am highly upset that my son will not have his shoes. I am a frequent shopper at footlocker, Im never ordering from here ever again.

Ordered a Christmas gift. Tracking number is not a true UPS tracking number. The item is clearly lost, they can see by the tracking they have the item never arrived. They want to do USPS investigation which makes no sense. They refuse to refund me until they do a 30 day investigation. The "tracking number" they gave shows the items never made it.
I'll NEVER purchase anything from them again. I'm out $60 and the item

Just called customer service to ask about my gift cards that are only available at the store. They cannot be used online. The representative hung up on me! So very rude! She kept interrupting me and literally hung up on me!

I just bought air force 1s from footlocker. Brand new, and wanted to return them because they looked worn and creased from the back. When I went to the store, they didn't refund them because they "looked worn" and nobody would buy them. Absolute joke, buy your shoes from Nike or JD sports. (For the location in vaughan mills)

Website always lagging, disconnecting my account, never save the $#*!ing adress, paypal options doesn't work, can't add credit card or payment method for i don't know what $#*!ing reasons, there's never the size of shoes or clothes beside small or medium, its harder to get a pair of shoes than a $#*!ing new xbox lmao, first time taking my time to write a review, shows how much of a $#*! company they are.

They canceled my order saying that there was an issue with the payment process but they took the payment. How is their issue? If you have the payment now I have to wait five business days to get my money back because they want to cancel talking about. Somethings going on with the payment how?

Terrible, unfourantly i have a few packages stolen from me during this holiday season... the other companies, handled very professional... footlocker, very rude, said i shoulve called sooner, and they CAN NOT. Refund me. Never again will i order from them

Tried canceling an order through Customer Service but they can't do that so I asked if they can change the shipping address and said they can't do that. What can you do? What's the point of having a customer service department if you can't do these basic things that other companies' customer service department perform on a regular basis.

Also, this problem wouldn't have happened if they said they haven't falsely advertised guaranteed shipping before a certain date. Not to mention the sneakers they ship out are often with bad defects.

Never shopping here again and I advise others to stay away as well.

This is beyond ridicules. Every drop system Foot Locker just gets eaten up by bots. Foot locker is known for this issue and yet continues to let it happen. They have not made any attempt to fix the problem at all. Went for the Yugioh drop only to see a continues buffering page. And when I go on their twitter, apparently it's a known thing with Foot Locker. If there is no attempt to fix this bot issue, than Foot Locker really does not care about their customers. 1 star

I ordered a pair of shoes from footlocker online.the order was processed and my credit card was charged. The shoe I received was not what was ordered and less expensive. I asked why they did this and she said because they did not have the size I ordered I asked wasn't the order denied and I was emailed telling me this. Instead they sent a less expensive shoe. I have all screen shots of this text transaction. I finally said I would dispute it on my credit card and was threatened if I did I would be banned from buying from footlocker and their sister companies. I am so mad. Very unprofessional company I will never deal with this company again.

I bought some adidas tennis shoes, they arrived but when I opened the box I immediately noticed that something was happening since the entire box was damaged and when I checked the tennis shoes I noticed that they were used, since they had dirt spots. I tried to contact us and his response was:

1. You can return them, but we don't have more in that size.
2. We can offer you 10% compensation.

I accepted that they gave me more than 25% because I really wanted these sneakers but when confirming they told me that they are not available in Canada, that they could send me a $10 gifcard for a used product.

In the end I decided to return them, so be careful if someone is looking for the Adidas Forum Wite and Brown model in 6 for woman, because they are selling them used.

Came to the store employee spit in my face and told me to eat it and then beat me up with one of the shoe boxes and i suffocated in there he tied me up and put a bag on my head and started kicking me. I begged to stop i just wanna to buy shoes for my 1 year old little cancer child. He said he is coming for my little girl next. Charles I am traumtized because you every night I need my

Bought a pair of air force 1 trainers, upsold a pair of 10 pound toe box protectors, couldn't even use them as they bunch up in the shoe and crease the toe box. Asked if I could return them at the counter as they are not fit for purpose and did the opposite of what they are supposed to, creasing my 120 pound trainers. Manager said no we can't return those. I asked if I could leave them with them to throw away and she told me to throw them in the bin outside. Disgusted with this ordeal.

This company stole my money over 100$ for an order that I made in November, and I haven't received UPS said that my package is lost and Foot Locker said they will not refund me and the agent was very rude to me. This company is dishonest and all they care about that they make sales and get money. I'll never recommend any of my students that I coach to order anything from this company.

I don't know who the owner is of Foot Locker, but he needs to be an UNDERCOVER BOSS... He need to see and hear how his customers are being treated. First of all, I've never received the shoes that I ordered because USPS lost them. My money has already been taken for the purchase of some shoes that I have never received. I placed the order on 3/15/2017 and paid for the shoes and shipping. Today is 4/6/2017 and I still have not received the refund in my account. I have called customer service almost 10 times inquiring about my shoes and my money. Instead of empathizing with me, I was treated like I did something wrong. The run around I was given just to try and get the issue resolved was Horrible. This is the Worst and I do mean Worst customer service experience I have ever had in my life pertaining to merchandise I never received. WOW! Mr CEO please straighten this out! Please hire new management and new customer service.

I purchased a gift card for my grandson for Christmas. They arbitrarily cancelled my order. When I asked why, they told me they weren't allowed to tell because others may then be able to get around their credit verification system. They then asked me if I wanted to reorder. I said "Why would I?! If I didn't pass your "system" the first time, why would I the second?!" I told them they didn't pass my customer satisfaction criteria! BAD SERVICE! I'm a 63 yr old grandma with good credit! I didn't pass their credit verification for a $35! Purchase?! You'll never get my business again!

Bought a NB pair of shoes, reference 327. Only wore them 5 times, after washing them, the color faded totally. I reached out to FOOTLOCKER looking to replace them in another color or get a store credit, at least, but none of the above happened. Even worst, they asked me to reach out directly to NEW BALANCE, ignoring i made the purchase through them and not giving customer value at all.

When i walked into foot locker with my kid and as soon as i walked in it smelled like straight up weed, I don't want my 3 year old daughter to be exposed to a strong substance that she could get brain damage or GET HIGH OFF OF! This is outrangouse i can't beleive these people would smoke such things in a child enviroment, its just horrible and duistcusting. You all should be a shamed of your selves. You are horrible people

My order was canceled two days after placing my order. This is very inconvenient and prevented me from purchasing the product elsewhere while waiting for this order. A 48 hour turn around time to cancel my order is ridiculous.

Customer service representatives contacted me today saying my order would still be delivered and the warehouse was still processing my order but rest assured your order will arrive in the 3-5 business day window this was at 1:02pm via email. Then I received an email saying my order was canceled less than 30mins later.

This is very inconvenient and inconsiderate of your customers. I talked to a customer service representative and he said that there is no compensation for this inconvenience.

In these circumstances that are out of my control and put me in a bad situation, this should be remedied with a compensation of a 20% discount or something of that nature.

Foot locker is inconsiderate of their customers.

Last Friday night November 5, I walked into the Footlocker store on Hollywood and Highland. As I'm walking into the store an associate meets me at the door and says: "ora-le" Now I understand Spanish and that's not a proper word of greeting to use. First of all, the greetings should be done in English regardless of what the person's nationality is. "Ora-le" is the translation of "What's up"? At least if the greeting is to be done in Spanish, it should be: "Buena noches, Sr" or in English: "good evening." Some training in proper manners is needed for some of the store associates.

I purchased 2 pairs of VANS shoes on July 16,2019. I tried to track them online but was unable to. The delivery company stated by Footlocker was UPS. July 22,2019 the shoes showed as delivered. I checked and found no delivery notice in the mail or at my mail box. Contacting footlocker, I was notified that it was actually delivered through Canada Post. Footlocker said that I had to contact Canada Post to file a claim and then I had to call back Footlocker that the claim was made. I was told to await until August 22 for the investigation to complete. I purchased these as a present, therefore I couldn't wait and went to the local storefront and luckily found the pair there. I took pictures of my receipt and sent an email to footlocker hoping it would help with the investigation. Today, August 22nd, I got an email stating that the issue was "solved". I didn't get the shoes or a refund yet. I've learned my lesson. If you can go to the local store and don't purchase online.

So when I first Ordered my Black Nike Air Max 97 I noticed Immediately how they look like they were fake but kept pushing it off because I paid $175 of the footlocker website but then about 3 months go by and I start To see the sides of the shoe lifting and by that time I had Only wore the shoes maybe 5/6 times max smh these are pictures of what they look like now and I got Them in late March 2023 and now I only wear them maybe 3/4 times a Week for work only and I work Medical field. I would never order off footlocker website ever again and I suggest No one else do because had I noticed that lifting after buying them from the store I would have taken them back right after but I didn't want to go through the whole refund process online Smh