Foot Locker.

Terrible help with an issue with a order that shipped but no info on the shipping. Messages below to confirm

It took over a month for the shoes to come in terrible service I called to see about my purchase and they had no information

I hate foot locker they have all corny sneakers bad customer service even ordering online is a bad experience

System deleted my coupon code. Customer service acknowledged validity of code but told me they can't do anything. What a scam!

If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked went in the shoes were not there decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new show but whatever I'm not valued enough at foot locker I guess just a peon to them they also have decided to not return my funds to me until 3-5 business days the email said they didn't but my bank account says different, but why would you take the money if you didn't have the item and why would you hold it from me so I cannot go to any other business? I don't know buyer beware this has been 1 of many TERRIBLE experiences with not just this storefront but this whole company save yourself the headache.

So I ordered a pair of kd 9s for the basketball season this year and I ordered it on a Sunday so I figured it would ship on Monday, so Monday comes nothing yet, I waited till Wednesday of that week and I called and they told me it takes 4 days to get them shipped, and I asked why and they said thats the way it's done and I asked well does that include the business days or is it 4 days to ship on top of the 5-8 days and she said no thats on top than told me to have a nice day and hung up like I didn't have anything else to ask, I should've been receiving them tomorrow (friday) or Monday but now I won't even have them until either from Tuesday to Wednesday, this is ridiculou it takes 4 days to ship, something needs to be changed but if your looking for a store like footlocker but want good online purchasing and shipping, just order from finish line or footaction or for any sneaker head like me or someone with a deeper pocket flight club

First off let me state fed ex is just as liable as footlocker.
My package was stolen by the very driver who was supposed to deliver it he took a picture saying it was delivered at 145 by 2 pm i was at my house to receive it only to have my neighbor inform me the driver took it. I have been going back and forth with fed ex and footlocker for almost 2 week's to have them both tell me they waiting for investigations into the matter to conclude in the meantime the shoe's that i initially ordered are now out of stock in my size therefore they can't get me another pair and i still have to wait until the end of this week just to find out how much longer i have to wait to just to get my money back and what makes it even worse is fed ex is the only shipping method they offer because another fed ex driver ran off with a turntable i ordered prior to this incident. I highly recommend taking your business to someone else footlocker and fed ex are both on the DO NOT SHOP WITH THEM list i wouldn't recommend it save yourself time and energy and shop elsewhere

I ordered 2 pairs of shoes for my grandchildren they were both to be delivered on Monday the 22nd however they email me late Saturday night and said one pair was delivered Saturday morning mind you it's Saturday night when I call they give me another tracking number and said they haven't been shipped from the warehouse so wait until Monday while I wait I continue to call just to check up each time I get a different answer but still no shoes the entire time I get placed on hold only to get a operator that doesn't speak clearly so We don't understand each other then I hear children playing in the back ground like he's at home it was god awful now I'm waiting had to call 3 times to open an investigation was told by ups that the were blocked by footlocker from filing an investigation the shoes I received were under the missing shoes tracking number just awful I paid 107.00 for something I didn't receive and have no idea what to do next they said they would decide by Wednesday of next week meanwhile the shoe is sold out sad never again poor customer service

Don't shop with them, over price by at least 10% and the missing items and return policy is the worst you can find.

Price online advertised as $119.00 add it to cart, price changes to $160.00. Bait and switch. Customer service says tough luck, pay higher price

I ordered two pairs of shoes from Foot Locker for a very special day and received a confirmation email shortly after. I received another email 36 hours later which said that one pair of shoes was out of stock, which was not mentioned on the website and I had already received a confirmation for. I also received an email that they were trying to "track down" the other pair, so I had no idea if I'd actually be able to get the shoes or not. The shoes were supposed to go together, so I tried to contact customer service to solve the problem. I sent multiple emails to customer service, and received only the automated response, but did not hear back from anyone. I called days later, and after waiting for an excessively long time, the woman was very rude and said she did not know anything, I could not cancel my order, and she could not give me any information on when the shoes might be delivered. If the shoes I wanted were not available, IT SHOULD BE CLEAR ON THE WEBSITE! Also, a confirmation should not be sent if the customer is, indeed, not able to get what they ordered. This inconvenience cost me a very special day. Foot Locker is inconsistent and unprofessional, DO NOT ORDER FROM THEM!

I cant even order from the damn website because apparently they can't "verify" my payment method. I tried twice with two different cards. Cmon now.

I'm so disappointed with FootLocker, buying from them online is a problem. I bought a pair sneakers and they gave me $10 off my next purchase in store and online and trying to redeem that offer has been a total disaster. First, I tried to buy sneakers online and the validation code did't work in the website, so I called and after a long talk they said the $10 dollar off code could only be applied manually by them over the phone, so they placed my order and few days later it was canceled cause I used an international credit card and apparently they don't accept those. I'm an international student in NY and have been using this CC since I moved here in 2013, I also bought the first sneakers with that CC in-store, but fine, they don't accept it. However, on my second try today, I called 3 times and talked with 3 different people and I had to give up. I was gonna to use my US Chase Debit Card (which clearly would not have the same problem) and they said that my account was blocked because of the other card I used and they can't place any order because I am registered. Silly c'z you can buy anything from them without even being registered. Finally my friend called and tried buying the shoes herself and they told her that they can only apply one discount at a time (after they HAD applied both codes to my original order with the international credit card), so if she wanted to get the 10$ off she would've had to lose the free shipping coupon. So, I can't use the code myself online because they have to apply it manually and I can't use free shipping when they apply it manually over the phone (even though they initially could). I'm definitely never gonna buy anything here, so many complications just to avoid giving $10 off."

Received used pair of shoes from Foot Locker yesterday.something new observed. No reasonable answer was given.

Online orders suck u never get the sales cuz it cancels your order everytime it's bull crap why advertise sales if it's a lie champs is the same way

Not open at 1:30 September 1. Poor way to do business. We were there at 9:30. Went to eat and still not open at 1:30

Scammers ripped of my money.
They are a bunch of scammers. Horrible customer service. Horrible site.
Stay away!

Garbage Pale Store! Avoid At All Cost! Plus They Never Ever Have Your Size In Stock! Go To Finish Line! They Are BesT!

I placed an order for the total amount of $209.98. Upon wearing both pairs downstairs to my vehicle, I realized that neither pair was going to work for me, as they are both too narrow. The shoes were comfortable upon trying them on, but were no longer comfortable as I traveled down multiple flights of stairs, and through my apartment lobby and parking lot. As such, I initiated returns for both pairs on 5/28/2020. Of note, I received one pair on 5/19/2020 and the other on 5/21/2020. So not a significant amount of time had passed since receiving both pairs. On 6/17/2020 both pairs were returned to me stating that the items do not meet their return policy due to being "used and not restockable."

During this time of COVID Foot Locker is taking advantage. I'm certain that had the order totaled $30-$50 there would be no issue with returning, but because they are presumably not making any money, customers are forced to pay for that. Given that the pandemic began late 2019, one would expect that if Foot Locker did not plan to uphold a fair refund policy, and planned to reject all requests, the website would indicate that. But of course, why do that knowing that would inevitably impact sales.

I called the corporate office and finally received a call back. I was informed that pictures were taken and no refund would be granted. I cannot say enough how extremely uncomfortable the shoes are. I was not even able to drive in them; I had to return to my home to change my shoes. The shoes WERE NOT worn for any significant amount of time. I now have to eat a $210 bill for shoes I can't do anything with. Moreover, my contact number was placed on the order, so before rejecting the return, a good business practice would have been to contact me, not to send the shoes back unexpectedly. This entire transaction has shady bad business written all over it.

I recently placed an order online, did everything right... both billing and shipping address was correct before I submit my order. I was feeling great until I receive a confirmation on my email & I noticed they had the wrong address. On the same day, I wasn't able to contact them through phone because it didn't work at the time due to bad weather. I was able to contact them twice through chatting, I told them to change my address and they both responded saying they couldn't modify my order. The wrong address is going to St Thomas and I have no idea where that place is. Then the next day, I still couldn't reach them on the phone cause the line couldn't call long distance due to bad weather. It was pouring rain this whole week. I contact them via email, my last option... stating the same concern about my order with the wrong address. They responded again that I have to call them. Their service was ridiculous. I have tried two ways to contact them through chat twice and email. And up until today, they still ship my order to the wrong address. I was furious at the lack of customer service they provided. I finally managed to get a hold of them via phone and I spoke to their rep named Donna. She told me they couldn't do anything about my order, it was already shipped out to St Thomas, Virgin Islands. And yes, they receive my email and my chats. The only thing left for me to do is wait till that person receive the order and then I can file a complain or something. I am going to wait a very long time for a response or to get my money back. What made it all unprofessional for them is they didn't verify my address if it was correct, which is not. They failed to do a simple procedure that all online buyers had always done, verify the purchaser's card if the billing and shipping address is correct. Thank you for your poor customer service Footlocker. You all managed to take my money from under my nose but I will hear from you all soon & I WILL NEVER ORDER FROM FOOTLOCKER EVER AGAIN.

$#*!ty $#*! workers. $#*!ty $#*! shipping. $#*!ty $#*! management. $#*!ty $#*! help. Staright $#*!. $#*! you footlocker.

I wish there was an option for ZERO stars to write this. Placed an order over a week ago payed $22.98 for 2nd day shipping still waiting for my sneakers to get here is been over 7 buissnes days and nothing no ansewer no email return. I got lucky after waiting on the phone for over an hour to confirm i descrepancy on my emails shipping method they said they saw my 2nd day shipping charges. Next day i received an email my item Supposedly shipped. I checked next day and Still nothing my order on there website magically disappeared NO recent history UPS tracking now doesnt work. Welp i called my bank and desputed the charges for item not received they where quick to take my money and no Item delivered. I will NEVER buy from them again. Lesson learn and i got plenty of proof Footlocker if u try to say my item was delivered i took 2 days off work the day of supposedly arrival and the day after and nothing a gift for my son turned to i nightmare. By the way it was them new lebrons graffiti that for some odd reason no retalers have or Never received i made plenty of phone calls.

I purchased timberland shoes for my grandson's 10th birthday upon hitting send I realized I transposed the shipping address and the billing address. I immediately called footlocker they assured me as soon as they could see the order on line they would change the address for me. I call the next morning and was told that as soon as I get the email with the shipping label from UPS I could change the address 20 minutes later I call back because the shipping label from ups showed up in my email. I was told by a supervisor very rudely that I should pay more attention to what I'm doing online that there was nothing he could do. I asked for a credit I asked for some kind of compensation because now I would have to spend an additional $25 with UPS to have the package shipped to New York from Virginia. The supervisor, again told me it was my fault and i should pay more attention, and he was not going to do anything for me. I called my bank because i was going to dispute the charges I was told by my bank that it would take up to a month. I decided to give UPS a call. UPS said they could not change the address because footlocker had certain restrictions on the shipping label. So I called footlocker back and ask for dispute resolution specialist, his name was Zach he reassured me that he would handle this and that my shoes would get to my grandson for his birthday which is today. The shoes were delivered to my house In Virginia not New York. I called to speak to Zach and find out why the shoes showed up here of course he was not available the young lady Donna whom was very empathetic and apologized profusely said that she saw all of the notes from every time I called and understood why i was so upset. There are plenty of places to buy timberlands i will not ever purchase anything from Foot Locker again. Disappointed is an understatement.