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Foot Locker. has a rating of 1.6 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Foot Locker. most frequently mention customer service, business days, and credit card problems. Foot Locker. ranks 169th among Athletic Shoes sites.
Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way!
I've been trying to go on their website for about two days now because each time it'll give me an error. I already cleared my cache and tried different browsers. After speaking to some beta $#*! kid on their support team I still got nowhere. You'd think their website would be easier to use but nah. I added a picture with it, I've seen that screen more times than the amount of shoes they $#*!ing have, $#*! em.
I bought a pair of Air Jorden from footlocker on December 24th at 4pm and gave my son as Christmas gift. Unfortunately, my son did not want the pair of shoes for Christmas so I went on December 26th to return it at 2pm. The cashier (young girl may be 17) immediately told me it has been worn! This really made me mad and she ran to the back with the shoes and came back that manager also confirmed they were worn. In reality, my son did not even tried them on since he did not want a pair of shoes for Christmas. The cashier was very rude and the manager was no better than her. They said I can only exchange if I would like to. I have no time going back and forth with this so I asked for their corporate number which the manager rudely said it is on the receipt and I can try all I want. He was right because when I called, I was on hold for 30 minutes and when I finally got someone on the phone, he said this is a wrong department which only deals with online orders! He transferred me to another department and the wait was long there too. So I gave up and finally hung up. Such a bad company to shop. Shoes were perfectly clean but they kept telling me they are worn and dirty. I can not believe that someone can make you believe that the shoes are dirty when you can not find any dirt and the truth was it was in the same condition how I bought it because my son never even looked at the shoes. It was tough to return a brand new unworn shoes within 48 hours of purchase and yes supporting previous comments from others, the staff is really unprofessional and irresponsible young workers who do not have any attention towards the customers. They are not helpful and they ignore customers who are looking for some help. I will never buy anything from footlocker. Stay away.
I'm in Illinois and they shipped my package to FLORIDA. FLORIDA! WHAT THE HECK. AND NOW THE ITEM IS SOLD OUT. Never again.
Hello All Please Read, Don't get bad, rude, distasteful, service like me. It started and the actual store like 1 previous review. I tried to buy my shoes at my local footlocker (witch they had) but they told me they could not honor the online price or free shipping. I went home order my shoe not to mention these was my birthday & Christmas present. So I place the order and waited. After about a week I called because I never got a tracking number or nothing. I finally get them a few days later. Wow to my amazement, the shoes was worn clearly worn. I immediately called the 800 number. They told me they can send me out a new pair once I send back the one's I had in my possession. Once they received I told them to send out the new one's. I was told that I had to reorder from online because they didn't have anymore in the warehouse, that once I order again online they was going to ship from one of their stores. It was just a trap I will explain. Well in order for me to reorder the shoes online I was told they had to put the money on a e-gift card. Today is Feb 7th 2016 I was on phone with them Feb 6st 2016 well today the 7th I go online to reorder my shoes and WOW out of stock I have called the CS 3 times and I after speaking with the CS rep trying to get a refund they tell me it's nothing they can do because they issued me a E-gift card I told them to cancel the e-gift card because their is nothing else I want from footlocker Just give me my money back and every time I got to that point they will hang up the phone. I still been trying to get my money back nowhere. I actually have the phone calls recorded. So if anyone would like to here them message me. SO I DO NOT RECOMMEND ANYBODY TO DO BUSINESS WITH FOOTLOCKER
Me entregaron el producto de talla diferente a la que pedí, me dijeron que las cambiase en físico para conservar la oferta y al dia siguiente al ir a tienda, estaban agotadas en web y en existencias. Me quedo sin regalo y sin oferta.
Una mañana perdida por un fallo de ellos y sin compensaciones.
Nunca mas!
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