Foot Locker.

I wanna thank Cameron from Goldsboro Footlocker for his outstanding customer service. I have no hesitations ordering from footlocker again.

$#*!ty $#*! workers. $#*!ty $#*! shipping. $#*!ty $#*! management. $#*!ty $#*! help. Staright $#*!. $#*! you footlocker.

Every time I go to a Foot Locker it's always a great experience, great customer service, great products, and clean stores.

I wish there was an option for ZERO stars to write this. Placed an order over a week ago payed $22.98 for 2nd day shipping still waiting for my sneakers to get here is been over 7 buissnes days and nothing no ansewer no email return. I got lucky after waiting on the phone for over an hour to confirm i descrepancy on my emails shipping method they said they saw my 2nd day shipping charges. Next day i received an email my item Supposedly shipped. I checked next day and Still nothing my order on there website magically disappeared NO recent history UPS tracking now doesnt work. Welp i called my bank and desputed the charges for item not received they where quick to take my money and no Item delivered. I will NEVER buy from them again. Lesson learn and i got plenty of proof Footlocker if u try to say my item was delivered i took 2 days off work the day of supposedly arrival and the day after and nothing a gift for my son turned to i nightmare. By the way it was them new lebrons graffiti that for some odd reason no retalers have or Never received i made plenty of phone calls.

I purchased timberland shoes for my grandson's 10th birthday upon hitting send I realized I transposed the shipping address and the billing address. I immediately called footlocker they assured me as soon as they could see the order on line they would change the address for me. I call the next morning and was told that as soon as I get the email with the shipping label from UPS I could change the address 20 minutes later I call back because the shipping label from ups showed up in my email. I was told by a supervisor very rudely that I should pay more attention to what I'm doing online that there was nothing he could do. I asked for a credit I asked for some kind of compensation because now I would have to spend an additional $25 with UPS to have the package shipped to New York from Virginia. The supervisor, again told me it was my fault and i should pay more attention, and he was not going to do anything for me. I called my bank because i was going to dispute the charges I was told by my bank that it would take up to a month. I decided to give UPS a call. UPS said they could not change the address because footlocker had certain restrictions on the shipping label. So I called footlocker back and ask for dispute resolution specialist, his name was Zach he reassured me that he would handle this and that my shoes would get to my grandson for his birthday which is today. The shoes were delivered to my house In Virginia not New York. I called to speak to Zach and find out why the shoes showed up here of course he was not available the young lady Donna whom was very empathetic and apologized profusely said that she saw all of the notes from every time I called and understood why i was so upset. There are plenty of places to buy timberlands i will not ever purchase anything from Foot Locker again. Disappointed is an understatement.

This complaint is directed at Foot Locker because it's the parent company to Champs Sports.

Prior to posting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a sales campaign targeted at kids and defined it as "a purpose of empowering and inspiring youth culture."

Although their prices are quite high, I have purchased a lot of shoes from Champs for my young kids over the past few years.

This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop.

When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming".

What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'"

No Richard, you really don't!

[References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]

I bought a pair of Air Jorden from footlocker on December 24th at 4pm and gave my son as Christmas gift. Unfortunately, my son did not want the pair of shoes for Christmas so I went on December 26th to return it at 2pm. The cashier (young girl may be 17) immediately told me it has been worn! This really made me mad and she ran to the back with the shoes and came back that manager also confirmed they were worn. In reality, my son did not even tried them on since he did not want a pair of shoes for Christmas. The cashier was very rude and the manager was no better than her. They said I can only exchange if I would like to. I have no time going back and forth with this so I asked for their corporate number which the manager rudely said it is on the receipt and I can try all I want. He was right because when I called, I was on hold for 30 minutes and when I finally got someone on the phone, he said this is a wrong department which only deals with online orders! He transferred me to another department and the wait was long there too. So I gave up and finally hung up. Such a bad company to shop. Shoes were perfectly clean but they kept telling me they are worn and dirty. I can not believe that someone can make you believe that the shoes are dirty when you can not find any dirt and the truth was it was in the same condition how I bought it because my son never even looked at the shoes. It was tough to return a brand new unworn shoes within 48 hours of purchase and yes supporting previous comments from others, the staff is really unprofessional and irresponsible young workers who do not have any attention towards the customers. They are not helpful and they ignore customers who are looking for some help. I will never buy anything from footlocker. Stay away.

I'm in Illinois and they shipped my package to FLORIDA. FLORIDA! WHAT THE HECK. AND NOW THE ITEM IS SOLD OUT. Never again.

Bought shoes and had them shipped over. Good buy less expensive then buying them in Dublin.

I won the Jordan flint 13s after putting the entry in,April 22 2023, then when I received the shoe in the mail it was the wrong size.Smh then I finessed a 25% coupon out of them without linkin it to my order,(later able to get the 20 dollar gift card,I asked for and pressed the line)that they didn't tell me expires in 60 days, and damn near 98 percent of the shoes that people buy which are majority Nikes or anything cool, are unable for the coupon to be used.I wanted to Jordan's really bad, I don't even buy Jordan's often but I really wanted these and was stoked that I was going to get them then they were the wrong size.Sucks, and dnt get anything but a weak azz coupon that I'm probably not gona use because foot locker barely has a good variety of shoes and I'm not rushing to buy shoes in 60 day,I dnt want any shoe but the one I was buying,the Jordan.You can't even use the coupon on any Nikes or Jordan's, except for a few weak pair of Nikes, probably have defects, and one was the Nike air max90 which was rated 3 stars by consumers, and the other show that allowed it was a sale shoe that wasn't even my size.So uh yea messed up order and no real reimburstment.

Products came fast and was described perfectly as was pictured. Will be using them again!

Hello All Please Read, Don't get bad, rude, distasteful, service like me. It started and the actual store like 1 previous review. I tried to buy my shoes at my local footlocker (witch they had) but they told me they could not honor the online price or free shipping. I went home order my shoe not to mention these was my birthday & Christmas present. So I place the order and waited. After about a week I called because I never got a tracking number or nothing. I finally get them a few days later. Wow to my amazement, the shoes was worn clearly worn. I immediately called the 800 number. They told me they can send me out a new pair once I send back the one's I had in my possession. Once they received I told them to send out the new one's. I was told that I had to reorder from online because they didn't have anymore in the warehouse, that once I order again online they was going to ship from one of their stores. It was just a trap I will explain. Well in order for me to reorder the shoes online I was told they had to put the money on a e-gift card. Today is Feb 7th 2016 I was on phone with them Feb 6st 2016 well today the 7th I go online to reorder my shoes and WOW out of stock I have called the CS 3 times and I after speaking with the CS rep trying to get a refund they tell me it's nothing they can do because they issued me a E-gift card I told them to cancel the e-gift card because their is nothing else I want from footlocker Just give me my money back and every time I got to that point they will hang up the phone. I still been trying to get my money back nowhere. I actually have the phone calls recorded. So if anyone would like to here them message me. SO I DO NOT RECOMMEND ANYBODY TO DO BUSINESS WITH FOOTLOCKER

Good delivery time and product came perfectly as described. Will use again.

Me entregaron el producto de talla diferente a la que pedí, me dijeron que las cambiase en físico para conservar la oferta y al dia siguiente al ir a tienda, estaban agotadas en web y en existencias. Me quedo sin regalo y sin oferta.
Una mañana perdida por un fallo de ellos y sin compensaciones.
Nunca mas!