Forever21

Ive ordered off the Forever 21 site many times in the past and have had no trouble with receiving my orders until my last. Over a month ago I received somebody else's package and emailed the company right away, it took almost a week for them to reply to the email and then about a month for them to send a new packing slip to send the order back, it is now a month and a half since I've ordered and have still not received my package. It is very disappointing to see the terrible customer service given and also frustrating as i have no idea where my order is or who may have it...

The worst experience ever I've contacted customer service twice and it says you'll receive a response within 24 hours and I haven't received any what so ever. It also says it takes 1 business day to show tracking and I still can't see my tracking. This is the worst service ever. I will not be ordering again.

A lot of their clothes are really cute and most importantly, really affordable! :) I think it's a perfect brand for a student like me. I think the items online are a bit different with the ones actually at the store, but they're pretty good & the shipping is surprisingly fast.

Reasonable prices, however, you get what you pay for. Fashions for "Forever 21 ages, and people who feel like they are forever 21" I am a shopper and a woman of a certain age, I frequent everywhere, and you can find some good pieces or accessories here 21 or not.

This is the first year I've loved everything in stock at the store. And I spent a couple grand this year and got a pretty much new wardrobe. -1 star for the return policy -1 star for me being able to wear everything once before it shrinks. I usually hang dry everything but still get it together

I love this website. It's where I buy most of my clothes the last two years. You're able to post honest reviews about the items. They give the option to pay for delivery or pickup at the store for free. The return policy is great. Bring the item back to the store and get a full refund as long as its unworn. Will continue to shop online and recommend

Can I give it ZERO stars! Ordered boots by mail. They came defective with crooked stitching. I returned them by mail. I had to call 6 times over the course of a month to get my credit card credited! And I have now been on hold for 25 minutes waiting for someone to credit me the SHIPPING CHARGES for the RETURN of their defective boots! UNREAL! Never. Again. Crappy cheap clothes. Crappy customer service. And you have to hound them for your money.

They send me a very cute dress however the material is cheap quality. You will need something to put under it as it is mildly see through. It also wrinkles very easily due to the material. Comes with the belt. But for the low price, it's fair.

Made online purchase and had my card hacked immediately. I purchased an e-gift card and a day later 2 other gift cards were purchased with my card and emailed to two different email addresses.
I called my bank immediately and they handled it but F21 were nonchalant about it. No offer to refund or take any type of action. Will never do business with them again

I bought a lot things on Black Friday and I choose to pick up at store and I went over there today and they didn't find my order! Now they'll cancel my order and I'm really bad for it. I love the store and I'm really upset. My order was over $250

Quit possibly the worst customer service I've ever experienced. I placed an order last Friday and it was set to ship within 24 hours, to be received within 2-6 business days. Its now Wednesday and it has not shipped and I will not be getting my order until next week. When I called to inquire where my order was, because I need it within a certain time frame, 'James' let me know that I won't get my order in time. He really didn't seem to care and informed me how to make my return since I won't get it on time. I asked if he could expedite this so I can get it in time and he said no I can't I need to follow the warehouse protocol since you paid for standard shipping. Not helpful at all. I asked if he would rather not help me, let me continue to be upset, return my order and write a bad review, or simply expedite my order and keep a happy customer. He then continued to explain how I will be able to return my order when I get it next week.

Greeeaaat employee's you hire Forever21!

Im order went missing. The customer service number doesnt work and no one gets back to you through email. Ive still not received my goods or my money back and customer service will not respond. Dont use this site, its a rip off.

While you can really find some great deals here you will not find great customer service. In fact it is absolutely some of the worst customer service I have ever dealt with. You will receive a generic response but no resolution to your problem.

Wat happened to your cool clothes? I used to like them and ask my mom to take me to any of your stores whenever we visited the states, but its been hard to find anything i like
They are too much even for me!

I get it, they expanded worldwide with their stores. They need to snap out of the horrible return policy.

Their clothes are not "affordable" as they used to be anymore considering the "design" and the quality of the fabrics they choose. If that's the case they should be a little more flexible with the return policy.

This makes me not want to gamble to purchase ONE item because I know I'm getting tricked.

I haven't shopped at forever 21 in a long time than I decided to get a couple of things. Both of the items looked horrible in person. So I return them to the store because that's the only option for free. You have to pay for returning the product back by mail if you choose that option. When I get to the cashier to return. She tells me a manager needs to do it than the manager was like go ahead and try. This actually happen to me before when I shopped there. The store never wants to give you a refund for purchases. Always says the computer is broken for refunds but not for purchases. So after the manager tells her to try. She was like the system usually won't let you return but she'll try which it worked but something is very fishy about this store. This will absolutely be my last time at Forever 21.

For those of you that shop at Forever 21 do NOT order from their online store... they have horrible customer service! I did not receive my package and unlike every other online store they are refusing to ensure that I have my product until they do an investigation on the whereabouts of my package which they will not even begin to look into for 7-10 days... I paid for my product and am being forced to wait before any refund or reshipment occurs even though I am not at fault! I did my part and paid for my product and they should fulfill their end by getting me my purchase. So I strongly suggest not ordering from this company! What kind of customer service allows their customers to be left unsatisfied?!

I absolutely love Forever21... Everything I've ordered gets here so fast and is exactly what I expected to be, I love all my clothes from here, and I've bought a LOT of them recently.
Only thing I don't love is their delivery costs... Sometimes I pay as much for deliver as I do for the clothes, it's excessive and frankly a bit ridiculous to be paying $58 for a dress, Cardigan and a pair of pants that come in plastic bags in a little cardboard box... Too much, but that obviously doesn't stop me from buying things... Haha

I bought sunday some things on www.forever21.com and they dilivered them in 3 days! I'm really happy with my stuff, it's totally in my style c: I rate it 5 stars because they have size carts on their website and they got tons of cute tings

I ordered $160 worth of clothes for a month vacation I was going on. 2 shirts did not fit so when I came back from my vacation I called them and tried to get a return label. They pretty much said ill provide you with the shipping location, you can try to return it but I cannot guarantee it will be returned since it passed the 30 day online return policy. So not only did they waste 30mins of my time talking and waiting for them but they also wanted me to pay shipping to return clothes that if I get denied for will only be shipped back to me! Waste of time and money. I will no longer be purchasing from them.

Somehow company placed two orders of the same item and charged for both, although I only received one e-mail. A few days later, I receive notice I have two of the items shipping. Called to dispute and was told I would need to pay the shipping and go to the post office to return. Why did I not receive an e-mail regarding the duplicate order? By the time I was informed it had shipped, it was too late to cancel. Also, there was no manager available to talk to. Customer service was not helpful at resolving my issue. Stay away from using customer service at this store!

I've never had a bad experience with forever 21 online, I shop here when lookin for cute dresses for affordable prices and never been dissatisfied they have some pretty nice pieces that is fit for any occasion and shipping has never been a problem for me. Note im from saint vincent and the grenadines, and will continue to shop here.

It's nearly impossible to change anything about your order once it has been placed, even SECONDS after it is placed. I shipped my order to the wrong address on accident, and I realized it while reading the confirmation page. The customer service was also no help since it is not 24/7. I understand that not everything can be available at 2am my time, but I wish there was more leeway in order changes prior to processing.