Forever21

Bad cutomer service and no refund for broken product. The zip on my jeans broke after 2 months, unfortunatly they don't refund after 28 days, which doesn't seem to comply with EU law, but they don't care... The other items were also of very bad quality.

I ordered over $50 worth of clothing and it's shipping to the wrong address that is over 3 hours away. I am reading there is nothing they can do after it ships and they can't even give you a refund. So I called *******827 (their customer service) and someone picked up and argued with me that I wasn't 21 and I shouldn't even be speaking on the phone. I asked multiple times if this was forever 21 customer service and he kept telling me I wasn't old enough? I am completely raged and upset.

I wish there was a zero option for the review. Are used to order from the site all the time and my last two orders have been horrible! They have been taking 10 days for shipping in the same state! I live in Northern California and they ship from Southern California and their tracking info is horrible. They will send you an expected delivery date and it's always a couple of days after! That is ridiculous to me. Your tracking information isn't even correct! I called to add an item to an order and had the worst experience with customer service as well. It's more trouble than it's worth - horrible customer service, slowwwwww shipping, and mediocre products. Bye f21

This store and its website have the worst customer service policies I have ever seen! I ordered my daughter a sweater that was her size (small) but when it came it was way too big on her. It was on sale for $10. When I went to exchange it for something that fits, they told me that I couldn't exchange it because it was purchased on sale. Any other store would have allowed me to do the exchange. I will never shop at a Forever 21 again!

I have ordered from the European site several times and each item was exactly as described and was of good quality. The parcels arrived quickly and tracking was accurate. On the occasion when I had to return something I was fully refunded. Very pleased with the site.

Me and my sister ordered two shirts, I ordered the "Classic Pinstriped Shirt" and my sis ordered "Cream Lace Top" or something like that. We ordered the two shirts 2 weeks ago and it just got here yesterday at night. We were both tired so we decided to open the package the next day. Now that we woke up, we opened the package, and shockingly my sister got the shirt she asked for, as for me I got the wrong shirt. Funny part is that my big genius brother ripped all the papers that came with the package, so now I can't return the shirt, great right? I don't think so.

Do not ask for the Credit Card of this store, in 2020 I forgot to pay it and they exonerated the late fee, we are in 2021 and I forgot to pay it again and they could not exonerate the late fee because it is a lifetime, no bank exonerates 1 time for life. I will not use it again

Bought a dress and it was under the knee before I bought it used it once hand washed it next thing you know its half my size and goes all the way up my butt like foreal don't buy $#*!ty clothes from here

I purchased about 6 items including a bikini top from forever21.com They sent me a bottom instead of sending me the top. The customer service department tried to make me pay to ship the incorrect item back to them. (as if it was my fault) and they would refund me for the shipping when they received it. I was not taking that so after much back and forth they offered to send me a free shipping label to send the item back. The label can take up to 48 hours to get to me and I have to wait for them to receive the item in order to ship my item. I am going on vacation on 6/30 this is not a possible fix in time for my vacation. I asked multiple times to speak to supervisor and no one is available. They took my cell number and said a supervisor will call me back. I guess we shall see what happens from here.

I called for something so simple. To check if an item is sold in that particular store or if it was just online. I was told to call back in 10-15 mins. I called again and was told that the computer was taking long to load so to call back in five mins. I called back and was told to hold, I was put on hold for 5 mins and when I finally think I'm going to get an answer someone picks up the phone and hangs up. They were nice but thats not just what customer service entails.

I think my biggest problem is that I have to pay for return shipping if I order online. I can't return items to a store of I ordered them online, which isn't standard. So there's no way to get a full refund.

I have been standing in a line for nearly 40 minutes so far to check out. Not only have I been standing here but the people working here have no urgency in checking people out and talk to each other constantly while meanwhile they have a line weaving through the entire store. Its also very hot and disorganized throughout the store. Its hard to find what youre looking for and theres stuff all over the floors everywhere I look. The only good thing about this store is the prices but the service is terrible and they need to consider more registers. Ive had plenty of time in this long line to write this review... I could really write an entire book about this place. So if youre in a hurry or dont like waiting or disorganization this is definitely not the store for you.

I have a couple pair of jeans from here, they're very comfortable. But they are also very old, and I wanted to get a new pair.
So I went to the only Forever 21 in my town, and all they had in length was 29 inches? They had different waste sizes, but not different height lengths. 29 was too short on me. So I asked a sales associate if they had any other size but 29 inches, and she said they do not carry any other size.
So that's irritating.

First, I've patronized their store for nearly two years now. I thought they had the cute couture style that I was looking for, its not worth the hassle from the employees or managers at the store or the hassle that you get when you order online though. Don't shop there they are nuts. So really don't shop there.

I made a purchase online once receiving my items it was a few I didn't like, made a return on 3/7/17 to the store was told I would get my refund in 3-5 days. On 3/13/17 I contacted customer service they made a store complaint and said the store manager or district manager would contact me in 3 days. Called again on 3/16/17 and said I should have my refund tomorrow. Called on 3/17/17 and let them know I haven't received my refund they said give it the rest the day. Called again today on 3/21/17 and said they still waiting for the district manager response. It's been 2 weeks and still no refund

If you are looking for pieces to accent a quality wardrobe that has proven to last you years on end then this is your place! You can count on cute and chic pieces but do not count on them to replace your lifeline pieces!

Free s! Hipping? Not if you're mailing address is a P. O. Box. They won't send it UPS to get it to your physical address and they won't ship free to a P. O. Box. Stupid! They screw up your order and then won't send the correct item until you return the wrong one and by then it's out of stock. Try to pay for something at a store and have them hold it? Nope, they won't do that. At least the the Santa Barbara, CA store. They clearly do not care at all about the customers who have made them such a big company.

I order 158.00 worth of cloths for my son on March 3rd, I've called and called and called, here its April 10th and they are telling me that FedEx claims the package was sent out. So my refund was denied!
Im a single mother, and I cant afford to lose out on money. Now my son has to go without until I can save up to take him TO the store to shop for cloths. Never again! I would not recommend. I'm only selecting one star because I had to.

The customer service is awful. They sent a jacket I ordered to the completely wrong address. When I got the confirmation email the same day I ordered I called them right away. To cancel or change it. I put in the right thing this address wasn't even in my city. They said there was nothing they could no until it was shipped. So I called when it was shipped they directed me to UPS. UPS told me F21 just needed to fill out a simple form but they always refuse to do so when this happens. So I called back explained the phone tag and the women was extremely rude! I was being polite I didn't cuss and she hung up on me. Finally I had enough I filed a claim with my bank and final got my money back 6 months+ later. Do not buy from them they treat customers like poop worst customer service I have ever received! Will never buy again. And most of their reviews are the same. They need to be shut down

Everytime I order from Forever21 I get an email to review the products, it says "We'll let you be the judge". Then I reviewed this jumpsuit cullotes that I got from them, gave it 1 star because the zipper got broken the 1st time I was gonna wear it. The item was cute but very low quality zipper. I am pissed coz I can't and have not used the item and they won't even post my review. I reviewed it twice and when I go to the website there's no review yet for the said item. They only post good reviews.

So I went into the Forever 21 Store in Birmingham today to collect an order and I was greeted with a dirty look by the staff at the till. She just handed me a piece of paper and said write the order number and name, which I did and just bluntly said ID. She was so rude to me it was unbelievable, my friend even looked at me thinking this woman is so rude. She didnt even thank me or give me the slightest bit of good customer service. I know now to have my orders delivered or I might even not shop there anymore.

This is the worst store ever! I purchased a necklace in Wichita, KS and as I was paying the sales associate asked if I knew about their return policy. I said I did not so she said there is no return or exchange on jewelry. I laughed and said that is not a" return" policy. That is what I call a very poor customer service policy. I should have just put the jewelry back and walked out but I really loved the necklace... so I hadn't even worn the necklace 30 minutes and it broke. It was obviously defective. Well I went back to the store with it to possible exchange it and was told no way. I could understand if I had changed my mind but the thing broke. What a suck store. How can anyone stay in business with customer service like that? If you are in the mall shopping just go right on by this store. Their product is cheap and of poor quality and they definitely do not know the meaning of customer service!

It's okay, they just take a while to ship & sometimes they don't update, i ordered boots and they went out of stock as soon as i ordered them and when my package got here (i ordered a belt & a shirt w/ it) i was so excited to get my new boots, but they didn't come. So i called them, expecting them to say they were coming in a separate box, because they shirts came in an envelope thing, but they didn't. They said they went out of stock after i ordered them. They could've at least sent an email, they didn't. But other than that they have cute clothes