Forever21

They have automatically cancelled my order five hours after the Black Friday sale for my security?! Really. All because they auto-filled the Shipping Address into the Billing Address. They won't ever bother with any attempts in verifying that this in fact me paying for my order with my card when it is your doing. Now I am forced to pay for full price making the long wait for the Black Friday Sale useless. So appalling.

And yet, on the same night I bought from three other stores and they cared to verify billing addresses with me before they proceed with anything, let alone cancel my order.
I can't believe I have purchased from these guys for years and this was never an issue and now they pull this on me. I'm sure I'm not the only one who encountered the auto generated billing address. This is the first time I have encountered this with any store.

Tried to contact (over the span of almost three days) any of their staff on that ridiculous ticketing system of theirs, but failed 9 times out of ten. When I do reach someone after hours, they were unable to provide any help as they have no means to and are so poorly trained. They act as if this is the first time they've ever talked to a customer. Basically just hired to absorb all the frustration and disgust from PAYING customers like me who are led to believe the repulsive illusion Forever 21 calls "customer service" exists. 0 STARS!
NEVER AGAIN.

Order number *******

So I've had some $#*!ty experiences in the past, buying things at the store that broke 20 minutes into wearing them. But the returns policy is by far the most disgusting corporate leeching technique of all time. I paid more to return the item than what it cost for me to buy the item in the first place. It's disgusting. Word of advice to all you shoppers out there: DON'T BUY FROM FOREVER21.

I have had multiple issues ordering things online from Forever 21. For one, it takes FOREVER to get to you. They will tell you it will arrive on a certain day and then change it over and over again. This time I ordered it to one address but the delivery date kept being moved back to the point that I wouldn't be at that address any more, and they wouldn't let me change the address for it to be delivered to without charging me $20 to stop the shipping. I would then be charged for the reprocessing and handling, and the wait that takes FOREVER would begin again. The only reason I reorder is because I am a poor college kid and the clothes work for what I need them for. Otherwise I wouldn't give this place a second thought. Don't even bother calling them they are rude and it is a waste of time.

I will NEVER shop at Forever 21 again. I recently placed an online order for roughly $76, when placing the order I provided both a shipping address as well as a billing address, for some reason they shipped the package to the billing address instead, I know longer live there and I am in the middle of a legal battle with the landlord. When I called customer service to speak with someone and try to remedy the situation, two customer service reps, as well as one customer service manager, were very rude and highly unprofessional. I was offered no solution and basically told that Forever 21 was not liable and that I would have to eat my money. I tried to follow the normal chain of command to no avail as I wasn't refunded my money nor did I receive my items.

I frequently shop online at Forever 21 because they have cute stuff and at best, good material. The shipping usually arrives on time and i've been satisfied with them up until this recent purchase. I ordered a pair of loafers on the 15th of september and they were set to arrive on the 22nd but they never did. So I find out that the company (Ontrac) had delivered my order on the 19th. But here's the thing: I never got the order. I emailed both Ontrac and Forever21 for help but it wasnt very helpful. In fact, forever 21 hasn't even emailed me back. I'm not going to leave them alone until I get my refund, I will do whatever it takes. If it means I have to write hundreds of bad review, so be it. I wouldn't recommend shopping here. Too risky. Be smart and shop in store.

I placed an online order. I received an email stating my package was delivered. I contacted Fedex, they mad an investigation and didn't find the package. They told me that they contacted the carrier to file a claim. I didn't receive any package and nobody helped me to take my money back. I contacted forever 21 customer service via phone more than 10 times, they hang on my face every time and refuse to let me talk to any manager. They have no respect for any costumer, and they have no honesty. I will never buy anything from forever 21 online. This is THE WORST CUSTOMER SERVICE!

So I am not a big shopper for female clothing, so Forever21 is usually my default place online to shop for something because I know that whatever I buy, my girlfriend will love! The only thing is that the material isn't the best quality sometimes, but that's pretty normal with places like Forever21 and FashionNova.

Let me preface this by saying I pay all of my cards off, in full, every month. In January I had an odd $30 balance, due January 20 by 8pm. I was at the hospital with my daughter, and by the time I remembered, it was 7:50 pm. I didn't get connected to a representative until 8:02, I was promised it would be processed for the 20th if I paid their $9 processing fee. I then get a call from a collection agency on Feb 28 saying I owed another $35, in late fees! I called F21 and they removed the late fee, which they can only do once every so often.

Now it is March 14, and I am getting calls from the agency agsin. This time, I owed them $35 from the February cycle. What for? A late fee on the late fee they removed and neglected to inform me I incurred. They wont remove it, so this is the second bill in collections in the two months Ive had a card. Over $70 in late fees on a $30 bill. They will deceive you and ruin your credit. Stick to your other cards.

I am really disapointed about this site... I used to buy on it but now I think it was my last time... I had an order... my billing address and info were good but a Day after they cancelled my order because the clothes were not eligible for the promotion they show on the site but they put a promo for all clothes and now after on day they said noooooo the jeans are not eligible... my question? Why did you put that promo? Why did u let me check it out? I paid my jeans at the price you asked because you said you give a promo of 50% so why I'm the on to pay by not having my jeans now? Sorry but its bad way to make business because I already got plan for my jeans... sorry Forever21. I used to like you... but now. I'm done

Tried ordering from forever 21 online 3 times. Every time the card was declined. Every time I started a live chat. All I got were standard copy and paste answers that didn't answer my question. First two times I was told my credit card declined it and they had nothing to do with it. I called the credit card company and they said it never even showed up as having tried to run it through. Obviously they canceled it without ever running it. I don't know if they were out of the items and just didn't want to say it or what. Third time I live chatted was the same awful experience. Just robot generated answers that didn't answer anything at all. I couldn't tell if it was a person or a computer as the answers were the exact same as the two times before. Wouldn't shop there again.

Ordered the 12th, shipped out the 14th, but took until the 27th to arrive?! I got standard shipping, but I have NEVER had a package take that long to arrive. So unnecessary! Seems like forever 21 is trying to get away with the cheapest shipping prices possible, even though the buyer pays for shipping. Never again.

Their service is a joke! I am never going to order from them through their website. I ordered one item from sale and one i was supposed to get for free because of the promotion, in a few days i got an email that the free item is out of stock(and i am not going to get anything else), so i wrote them an email if they will be able to do anything about it, maybe i could choose other free item, but...(still no response btw) Then i decided to call them, the assistant on the phone told me that she is only able to give me a 10% discount on the next order!(this is ridiculous if they think that i am going to order again there). She also told me that they forgot to update theit website and who knows how many stuff is out of stock and customers doesnt know that while ordering! So I am really dissapointed about that. I would advise you not to order through their website.

I placed a $100 order. I do this a few times a year. They sent it to a previous address, even though I put my new adddess in my order. It has now been 30 days. They finally got my package back. Now they want me to pay and extra $30 in shipping. When I told them I would not and wanted a refund, they told me I won't get my money back for another 30 days. The shipping mistake was on them. They did nothing to fix it and now I have to wait another month for my money. When I asked to speak to a manager to make a complaint. I was told they were busy and they would call me back. I never received I phone call. Forever 21 has lost a loyal costumer.

Contemporary Utility Jacket

MISLEADING ADVERTISEMENT! This jacket does not look the same in person. The product material is completely different! Do not let this picture mislead you. Biggest drawback from ordering this product is that I was not able to see the type of fabric in person. With comparing the picture and having it physically in my hands I thought they sent me the wrong package. And since its final sale there are no returns! BUYER BEWARE!

I wrote this review here because when i tried to post it on their site it was not working! I smell BS! FIX YOUR $#*! FOREVER 21! Spent an arm and a leg buying your cheap $#*! clothes because i am a broke $#*!...

I bought 5 items online all for 76$ & i got the free shipping that comes with a 50$ purchase. The shipping took 2 weeks to come. Not only that but when the items did come they looked cheap & felt cheap. Yes the clothes resembled the picture a bit but they also looked wayyyyy cheaper and also looked a bit different. They are supper thing. I bought a dress that was supposed to look like a tshirt varsity dress but instead i got a dress that resembles the dress shown in the picture but really looked like a pajama shirt. I'm so dissatisfied & i was depending on these clothes to be my school clothes & school started 2 weeks ago & i still have nothing to wear because the quality is so bad I'm sending it back

I ordered online. The Jean's I ordered didnt fit. I'm thinking that's okay I can just return and order a bigger size. Nope! It says right on the paperwork that the package will include a return slip. Which it didnt and when I called they said they dont do that. FALSE ADVERTISEMENT! So basically pay the same amount to return the Jean's as it was to buy them. I guess I'm keeping jeans that dont fit me. I don't have a f21 near me and I will not step into that store again after the horrible customer service.

I had a gift card, so i decided to try them. Shipped the order to my work address and it was returned (because the work name was not on the label). On their website there is no box to check for residential or business... so their fault. After 2 weeks of placing the order, they finally received it back and then EMAILED me to correct the address. Even previously calling and speaking to a supervisor explaining my frustration, they said they can do nothing until they receive their package back. Just called and now they want me to pay an additional $6 for shipping again. So for their fault and customer satisfaction they cannot pay $6 on a $60 order...? "The company cannot comply with that request" i was told. And while the rep was continuously talking over me, i was told i can return my order for store credit... SMH. PISS POOR COMPANY TO EVER DO BUSINESS WITH.

The website provides FALSE information… so be careful! The website stated if I ordered by a certain day I would have it by Christmas. I ordered before that day. Customer Service states that under shipping I can read about their policy that it can take 8-10 days. I have ordered from numerous companies abs had NO issue getting my order. Forever 21 blames Fed-Ex and tells me I need to call Fed-Ex about my order. RIDICULOUS! I will not order from or shop at Forever 21 again.

I placed an order online yesterday. They were having a sale, and conveniently, for them, the order didn't go through, but my money somehow did. As soon as I clicked whatever button for it to process, i was taken to a page with an unprofessional picture of some cat saying "ay caramba, something when wrong, please be patient, thank you very mouse" something like that. It said nothing helpful. I didn't reorder because I didn't want to be charged for a failed order again, plus I was hoping it would go through eventually. So, today I chatted with some "Jessica" character, and I asked her if they could send me the order instead of canceling the payment because I wanted the sale price, but she said that she supposedly couldn't see my order blah blah blah. Any other professional, fully functional company would have made it happen/ allow their CSRs to make it happen. NEVER EVER will I shop online at forever21.

My item got "undeliverable" status for no reason! The least they could do was to ship it again the next day. But not only they didn't do that, they shipped it back to themselves with nooo notifications! And told me that I have to pay again if I want it reshipped! Still couldn't get a refund! So disappointed.

I'm 5'8" 145 and I usually order accessories, shoes or sweaters. My orders have always been correct. I have received a beautiful boucle moto jacket, nice sweaters and fashion earrings, in okay time and have also picked up my orders at the store. Maybe because I live in CA? I don't understand the cruelty to animals post - except perhaps because of what the Chinese gov't allows... which is terrible to both animals and people. I did have one problem with a pair of boots that ran small, final sale. That's the only issue I have... lack of consistancy and maybe mislabeled. The shoes were Yoki... I have Yoki and fit me perfectly, but one pair of boots were 2 sizes too small. This is a QC issue and maybe the quality is going down. I hope China recovers from everything... bless the Chinese people. I hope they get freedom.

I forgot to take my student ID on Friday sale, the cashier said itvwould be ok if I took on Sat. But when I visited the store from a very far place on Sat with my student ID. It didnt work as cashier said.

I would not recomand this store. I only like the one who is worthy to trust.No more comment...

DO NOT BE FOOLED. Although the items "ship" quickly, it takes 5-7 business days to arrive from the ship date so basically could end up being 7-8 business days total. Will not be ordering online again.