Forever21

I've been shopping at Forever21 for awhile now and I still love their clothes. Everything usually fits according to size! I just wish they'd lower prices. :)

It's great, safe. But you have to really read the description carefully when buying. Some stuff might be different in real life than the pictures (especially colors)

WORST CUSTOMER SERVICE EVER! They have taken over three weeks to ship an order for me. Was unwilling to change the shipping method or make up for my order in any way. Spend your money on a company that actually cares about their customers.

You can't do better than this little shop for teenagers and small girls on a budget. They have also expanded into larger sizes. Many of their items are very cute and affordable!

Quality? Below ZERO, customer service? THE WORST, sent my items back because they were small. Size guide provided on website is soo wrong!. However its been almost 30 days waiting for a refund DO NOT BUY FROM THIS SHOP OR ORDER ONLINE... cheap clothes cheap service

You actually get charged a return fee for sending something back!? £2.50 which is knocked off your return payment! I've never known any other company that has done this! Shocking!

Never in stock, horrible social media customer service. Extremely disappointed with the way they shipped my package and then ran out of stock. Disgusting

I always have an issue with Forever21! And I'm usually a very calm person, but when this happens every single time it pisses me off beyond no doubt. They never respond to their customer service emails and the people you call at customer service are very unhelpful. They pretend to help and make it sound like they are helping you, when really they are just reciting back information you already know. I just always have issues with their shipping too. If I pay an additional $20 for expressing shipping, I should expect to have my package by that date. But no, they always come up with an excuse and it arrives 7 or even once, 12 days later! And if you call them, they say "rest assured if your package arrives late, we will issue a refund," however, I still have yet to receive one from last year and realized it was just comfort words without any truth. Also, customer service seems rude. A bunch of thick-accented people who speak way too fast or mumble, and make it seem like you're the one who can't speak correctly. I'm just astonished how I've spent so much money both online and in store here, yet they can't respect their customers.

Best store ever. Could be a little neater but what can you expect from a store that everyone loves. Up to date with fashion and has AMAZING prices. Great for petite people.

It's been 10 days since I contacted customer service over my order issue. I'm still waiting. Worst customer service ever. Why shop someplace that can't even respond in a week? That's insane.

This is a terrible company and I would forewarn anyone thinking of purchasing anything from them. They hide small conditions and terms in tiny print in unrelated portions of the website relating to such things as shipping, return policies, special fees and other common ways of sucking customers dry of their money. The customer service offered is terrible as the company does not respond to customer complaints within a timely manner. It took me sending 3 e-mails and a call to finally speak with someone and THEN THEY HUNG UP ON ME HALFWAY THROUGH THE PHONE CALL. The clothing is pathetically manufactured and prone to fraying, tearing or otherwise just falling apart after only a couple months.

Wow after reading all of these horrifying online shopping experiences, I really hope I receive my order! I had it sent to the store and its been 5 days so far.

You don't get the merchandise that you pay for. They charge you for merchandise that has never been delivered they won't give a refund. I have all the supporting documents showing I did not receive the merchandise. I have been trying to get a refund for 4 weeks, no luck. COMMENITY BANK that services their credit card was not helpful at all when I called to dispute the charge. If you purchase from this company then you are throwing your money away. They take your money and you do not receive the merchandise. They won't give you a refund. This is the WORST EXPERIENCE I have had with any retailer and bank. Frankly I don't understand how they get away with stealing your money!

I occasionally shop here and well once you check size chart etc u should be good to go. I did receive a dress with a different color than what was advertised but it was ok too.

I would definitely give a negative rating if that would have been possible on the forum. I had ordered a ton of stuff from Forever 21 for my birthday. One particular item from my package was missing then. This happened in the month of March and we currently are in June and Forever 21 team has NOT been able to either get me a replacement Nor a refund. The back and forth process and the false commitments over the emails has been running for over 3 months now WITHOUT any conclusion. Thir CS team is an expert in giving out random date just to drag the time ahead. DO NOT FALL FOR THESE GUYS. The stuff that you receive will also not be as good as it's shown on the website. Overall FOREVER 21 is just an unnecessarily polished brand, but actually, it's even worst than the fake site like Rosegal and the others.

I'm a long time shopper at this store, but never returning. I ordered 5 shirts off the website. 2 out of 5 shirts were made out of a material that not only made me break out but also dyed my skin! The shirts were dark and colorful and it took days to get the dye out and off of my skin. I tried to return within a month of my purchase and management said I was not able to because what I purchased online said "final sale". I understand that the shirts were cheap enough but considering the circumstances I'd think she would have tried to accommodate the customer. I also had called the customer service number and the gentleman I spoke with was very rude and also said I was pretty much $#*! out of luck and he couldn't help me and it was my loss. Thanks for posting me off to extent of blasting this review on every website and reporting to BBB. Bad by business! Don't think this company will last long with such a $#*!ty return policy and uncommadating management

How do you not give store credits for returns? I was not given the receipt in my bag when I went home from shopping and when I had to return my items that didn't fit my daughter I was told NO CAN DO WITHOUT RECEIPT I am furious how dare you forever 21 stealing money from young kids I guess If I use my card you should be able to look up the charge Get into the 21st century and figure out a better system and stop ripping people off If a receipt is so important for a return make sure your employees give it to their customers This is very sad and I am disappointed in you

Customer service and return policy is the most antiquated I have come across on the Internet. Not to mention the "forever 21" items would make anyone look 80. Ugly and cheaply made. Total rip off

Buyer Beware:
My niece wanted a Forever 21 gift card for her birthday. From online, sent her a $50 gift card via snail mail, but was never confirmed sent. Days later, got email that there was a discrepancy with billing not otherwise specified and so the gift card was never sent. Due to the pressure of being late for birthday gift, I then sent an online e-gift card and but it was never sent despite my sister looking through email and junk mail filters, etc for weeks. I wrote Forever 21 at least 3 times without reply. I stayed on hold to get through customer service during their limited service time (I cannot call during work-hours at my work) and got through to a customer service representative who said they cannot cancel or refund, but only email to the same email address. Unable to get through to a supervisor, but someone may call back in 24 hours - still waiting more than 1/2 day, and like other customers, doubtful will ever get a call. I am out of $50 because of my niece's wish, but will never shop Forever 21 again. Worst computer (delivery, notification etc) system and customer service I've ever experienced, without any replies. Is it because most of their customers are young women? See that others online have similarly negative experiences, plus Forever 21 with data-breaches. Not worth the hassle to shop through them, when there are more customer-service friendly companies with which to do business.

I order a few blouses, skirts, dresses, pants, shoes and intimates, everything was good, except for the intimates do not buy them from them, they get ruined fast.

They totally stepped up their game erg fashion, however it's still cheap fashion. You get what you pay for. Online shopping is easy, I've never had an issue.

The neutral collection they offer on the page doesn't show much difference to previous collections, I feel that forever21 could offer better garments with slightly more innovative designs.

I've ordered from this site a few times they have some good prices. I love everything I order! If you are debating on whether or not you should order something don't just do it!