Forever21

I brought a pair of boot from F21. But the size was smaller than what was mentioned. Quality of product was good.
But they shipped the product in like 20 days.

I have ordered online several times and have never had an issue. Today I placed an order and put in a 20% off code that was promoted all over the website. The first time I tried to put it in it said it couldnt be applied and instead kept giving me a discounted $6 off. I have no idea where this came from. Tried again and all went through. When I got my order confirmation the 20% promo code was missing and the only thing on there was that rinky dink $6 off discount that I didnt apply. Called customer service to get a refund on the additional $10 it charged me since it took off the 20% promo code discount. I informed them there was a glitch on the website and wouldnt even allow me to log in. They said there was nothing they could do except cancel the order and I could keep retrying. It's not the customers fault the website is glitching, I shouldnt be inconvenienced and have to keep replacing and cancelling an order over and over. Wont buy from them online ever again!

We went through into this store and got some Great Deals! I got at least 8 items for less than $50! That was Awesome! I hit the jackpot with the deals I got. Checkout was awful! I was behind the woman Keia waited on, and she had a whole conversation with her and it was a good vibe! I was next. I greeted her, and she spoke. I asked her how her day was, and she said it was good, and she was ready to go. That was it. She told me to have a good night. I didn't get any conversation at all. I didn't get the same customer service the woman in front of me got. That made me feel some type of way. I didn't appreciate that at all. Something was said when I walked away and she laughed loudly. I felt like that was about me. I didn't feel very welcomed at all. I spoke just to see if she would give me the same conversation, but I didn't get it at all. I was very disappointed. I would really appreciate it if she was retrained on her Customer Service Skills. Everyone should feel the same way no matter what. Thank you for your time and the awesome deals you have there!

I love forever 21! Their designer is so clever! I mean their dress design is so pretty! I can dress my lbd for any occasion! Love it, cheap but good quality!

Made an order with clothes as gifts for Ney Year!, they ddint send some part of it, not all goods were inside. And now they want me to send all back, from UKRAINE and pay shipping cost. Didnt want to refund a few bucks or to send lacking items, dont care about reputation. They never respond to messages if you have problems! Had to open a case and now they want me EVERYTHIGN to send back to get a full refund! WILL NEVER DEAL AGAIN! Order *******

I loooove forever 21 but since ordering online and having to deal with customer service is changing my whole perception of them.
I placed an online order and my stupid auto fill put in my cousins name instead of mine since it was associated with the shipping address I used to use but I am currently out of state so was going to pick up at a store location, anyways I called customer service and they said it will just sit in the store and after 10 days of nobody picking it up it would shipped back to warehouse and I would be given a full refund.
Well 10 days came and went I also waited another 2 weeks just to give them time and NO REFUND, I called and spoke with customer service which are sound like their not from the united states but was told they don't know what's going on and if I want I can call the store myself and ask them to ship my stuff back to their warehouse smh what kind of bull$#*! is that and to wait 5 more days to see if the store ships it back and to call back.
I called back today and heard 2 different stories from 2 different people and again to wait because my order is still sitting in the store. I then asked to talk to a manager and of course they were all "busy"
I have been waiting over a month for a refund. I am not rich I do not have the luxury of waiting on my money like that.
Their customer service is bull$#*!!

They sell you misadvertised bs then make you pay for shipping, because in store its only credit. NEver buying anything from them again - and i only bought FROM them

I WAS IN THE STORE ON AGUEST 9,2018. WE GWT TO TH COUNTER IN TYSONS CORNER YOUR MANAGER HAD A 3.14' $#*! ROACH CRAWL UP HIS BACK INTO HIS HEAD. I HAD TO LEAVE MY THINGS AFTER BEING IN THE STORE FOR 2 HOURS LEFT OUR THINGS AT THE COUNTER IN SHOCK. I FOUND OUT THAT DO WON CHANG AND JIN SOOK ARE THE OWNERS OF YOUR COMPANY. IT SAD THAT AFTER 3 WEEKS STILL NO CALL FROM UPPER MANAGMENT. YOU DO NOT VALE YOU CUSTOMERS ITS SO SAD. THE ONLY REASON I GAVE ONE STAR IS BECUASE I COULD NOT GIVE NO STARS TO POST THIS REVIEW. JUST NASTY.

I wish i had know, i order a dress for the first time with forever 21 on April 10,2017, and it says it was delivered on 04/12/2017, and i don't have nor did not get my dress. Every-time i call i get sent to the Philippines, and am told that they can't make outgoing calls. I called Canada post and i was told that the sender has to call and file a missing package report i can't do so. I been calling forever 21 from 04/13/2017 and getting no where i was told i can't get my money back. So i have no dress and i can't get my money back REALLY!. I called 4 different stores trying to get a number to call the location where it was shipped from in "2450 Hogan Drive Mississauga, Ontario L5N 0G4" CANADA and no one has a number for this place I WANT MY MONEY BACK! And this is crap. B. S what the hell. FOREVER 21 I WANT MY MONEY BACK. NOT HAPPY.

I recently made a purchase with Forever 21 and after waiting 11days for my items to arrive, I received an email stating my order was returned to their warehouse. When I can in there is not an option to speak to an agent unless you select that you would like to place an order. If you select that you need help on an existing order the operator repeats the tracking number over and over again. I finally reached an agent and he wasnt able to tell my why my items were returned and offered to reship them. When i requested express shipping he said sure but you will pay 9.99. I refused as they inconvenienced me and he continued to say you pay or we will reship with normal shipping. When i asked for a supervisor he became very rude began to speak over me and tell me he would just give me a refund. He told me a supervisor would do nothing for me and he knows what the supervisors can or cant do because they are in the same employee meetings. He kept asking why do i need to speak to a supervisor asking me if i thought he was lying to me. He placed me on hold after having to request a supervisor 10times only to tell me know one was available and they would call me back in 2 days. Forever 21 operator says theres an online chat but there is not. I have never been mistreated so bad by a company that i paid my money to.

Love all the clothes. You get what you pay for with that. However, their customer service is pathetic. They say receive your package in 5-7 business days, but what they mean is receive your package in 5-7 business days from whenever we decide to ship it. I ordered an outfit on the 12th of October with intent to wear it on the 21th of October. They didnt even ship it till the 18th so theyre telling me the arrival date is the 27th (15 days after ordering or 11 business days). I talked to 2 customer service reps and they gave me the same answer youll receive your package in 5-7 business days from whenever we ship it then ask me if there is anything else they can help me with, as if that was suppose to have satisfied me. They dont care about customer service in the slightest.
Whats even more pathetic is that its not even shipped through a 3rd party. Its shipped direct to store and they cant do any better than 11 business days and shoulder shrugging.

I have been waiting for someone to contact me from Forever 21 for over two weeks now regarding a return. I paid tracking on my return so that I would know when the return arrived and no one from any department emailed me to let me know they received it. Today I called theCustomer Service hotline where a woman named Diana M. Became very irritated when I asked here multiple questions regarding the information she was giving me so that I could have better clarification. Upon me realizing this conversation was not going to end with my questions being answered, I asked to speak to a floor supervisor. She then told me they didnt have supervisors. After me explaining to her that was a lie, she then changed her story to saying that all supervisors were in a meeting after placing me on hold for 15-20 minutes(hoping I would hang up). I told her I would wait additional time to speak to a supervisor and she responded no worries for me and placed me on hold, only to return 5 minutes later to TELL me she was hanging up because someone would call me back.

After the poor disregard and professionalism displayed since 5/25/18 when I purchased my order, up until right now at this moment, I have been disrespected and shown no regard for being a customer. I will be paying off my credit card and will no longer purchase from this company.

I ordered a ecard for my granddaughter for Valentine's Day and she kept never receiving it, although they resent it. Be aware that they say it can take 24-48 business hours for it to be sent! I think snail mail is faster. When it was clear they were having a problem, I asked to speak to a supervisor and they basically said no, everything was being done that could be done. It required me to have a full on menopausal meltdown for them to get a supervisor on the line. He gave me the code and PIN number and said she could use it online or in the store. Again it did not work. I called today and asked for a refund. They couldn't do it, I was told. Again had to summon the demons within to get a supervisor. She said the could not cancel it and issue a refund although I told her if she didn't I would go through my credit card. I went through my credit card. They didn't seem very surprised that this happened. Between that and all these terrible reviews, I think they are not just providing awful customer service but may be actively scamming people. Beware!

I placed and order back on November 4 for about $50 worth of merchandise. I got basic shipping and didn't mind that it would take a long time. I used UPS to track it. On November 13th, the tracking number indicated that it had been delivered.

In fact, I was working home that afternoon because I was expecting this delivery. A delivery or mailman buzzed up to my apartment. I buzzed him in, put my shoes on and went to retrieve the package downstairs. When I got to the stairwell, there was nothing there. I sincerely hope that it was not my Forever 21 delivery/it was stolen.

Naturally, I contacted Forever 21's customer service. I contacted them 3 time actually. Each representative claimed that the package was prematurely scanned as delivered. Meaning that USPS scanned the package and it was marked as delivered in the system even if it wasn't delivered. They suggested that I should wait 10 business days (2 full weeks) and wait for the package. If it is not delivered, i have to contact them and then move forward (they still won't tell me what the next steps are.)

Has any one else had an experience like this? What happened? Did you receive your package within the 10 days after it was prematurely delivered? How did they handle the situation if you didn't receive it?

FOREVER 21 PLEASE TAKE YOUR COSTUMER S MORE SERIOUS. I WAITED A FEW WEEKS TO GET MY PACKAGE, I CHECKED THE TRACKING IT SAYS DELIVERED AND I WAS SO HAPPY. I GO OUT TO LOOK FOR IT AND IT US NOT THERE
I CALLED COSTUMER SERVICE AND THEY TOLD ME THEIR CARRIER DOES THAT. THEY MARK DELIVERED WHEN IT IS NOT AND TO SIT AND WAIT. I AM SO DISSAPOINTED. I HAVE NEVER EXPERIENCED THIS AND I HAVE ORDERED MULTIPLE PACKAGES FROM MACY'S, TARGRT, ETC

I bought several items for my niece and sister-in-law who's birthday's we are celebrating in 4 days. I paid extra for expedited shipping which is supposed to be 2-3 business days max. Mind you, I also ordered at 7 AM... day 2 the items haven't even shipped! How on earth are these items supposed to meet their 3 day max if they haven't even shipped on day 2? I called the customer service number and an automated system said they were closed on Sunday's and disconnected. IT'S THURSDAY! WTF? Needless to say, these items are NOT going to arrive on time and I did NOT get the Expedited shipping I paid extra for and you can't even contact customer service to see if their system isn't reflecting a shipment that we haven't been notified of. First and LAST time I ever shop with this company. Whenever these items actually arrive, I will have to send them back as these birthdays and the celebration we are attending will have already passed and we will have already bought something else at a local store. COMPLETE WASTE OF TIME!

Love love love this site! I buy a good amount of shirts here every summer. Pretty good prices and the quality isn't cheap. Acually stylish too. The site is always colorful and easy too which i love!

I was waiting for a promotion on some items that I really wanted and when the promotion came I was so happy and ordered everything from forever21.com on Sept 6 and received a confirmation email. Now on Sept 8 I get an email saying my order is cancelled, apparently because I entered my cellphone in my billing information instead of my home phone.
So I call the company thinking I'll make the payment again with them and get my order. But no. Once they cancel the order they can't reinstate it, and if you order again they won't give you back the promotion you had, what a scam! I tried talking to a supervisor but "one is not available". Now I am a very UNHAPPY customer! Why don't you call me before cancelling the order to try to take the payment again? Why can't you apply the same promotion if you already did cancel the order, by manually adjusting the bill on a new order? Because NO ONE CARES! The Philipinos you speak to don't give a damn. Oh and they also lie to your face. I was told the cancellation email was sent on the same day as I placed the order, but in fact it was sent on the 8th, two days later, when the promotion had expired.
I WILL NEVER AGAIN ORDER FROM HERE. Save your nerves and shop somewhere else because this company has no respect for their customers and will not offer you any solutions, they just repeat the same bs like a broken record! I'm fuming.

I ordered on line but never got a confirmation email. When I called they said I did not have an order so I reordered. Some of the items were sold out so I ordered some of the same orders and some new orders. Both orders arrived quickly on the same day-the order they told me did not go through and the 2nd order I placed.
I called over 5 times and was basically told I was lying about being told the first order never went through. They all said they would call me back and I never got a call back. They told me they had to trace the call I made when I was told the order did not go through. I was then told they would send me a prepaid label so I could return one order. When the prepaid lable did not arrive I called back and they denied saying that. Although by this time I was documenting the time I called and who I talked to they still denied it. I was told in the last phone call I could return the unwanted items but they would not pay for the return shipping which was their store policy anyway. My issue was I did not think I should pay for the order since they shipped it twice. I spoke to 3 different supervisors that all said something different. I am not going to spend the money on returning the items as it will be almost as much as the items I bought. I will donate them to a charity and NEVER shop at Forever 21 again. I am surprised with all the negative reviews on this site that they have not made any changes.

I placed an order in October. It was denied delivery stating non deliverable address. The address is:
7677 Greenback Lane
Citrus Heights, CA *******

I called. They verified it was a deliverable address. Rather than put in my name, they put in the name of the business name. Again, no delivery. I called. They said it was not a deliverable address. Put me on hold, checked the address and confirmed it WAS a deliverable address.
Now, after almost a MONTH, I am having it reshipped to one of my HOMES! I gave the address:
XXX ABC Court
Rocklin, CA *******

I was told while she was entering the information and then put me on hold, it was NOT a deliverable address. I almost lost my mind. I said it is a single family home and absolutely a deliverable address. She checked again, apologized, and confirmed it was a deliverable address.

I asked for express shipping, for which, I am being charged 24.95. THese are all THEIR mistakes. Why on earth am I having to chase down a package that the Forever 21 group cannot get right and be charged additionally?

First thing I want to say is thank you for the excellent quality and service from forever 21. I figure most shops have low rating is because people only write a review when they have some kind of problem, mostly angry, upset people. But not many happy review because, well, everything is ok so why should they write a comment?

Well, I bought online some clothing from forever21 and everything came perfect in the right time, good prices and intact. The pant I bought was too loose on me, but that was my fault since I measure myself incorrectly and order M instead of S, that was my fault.

I want to tell people, don't be afraid of all the review online, or COMPLETELY trust all the reviews online, because some of them aren't even the store's fault. Like return policy, it is the policy, why are you trying to argue with a POLICY?

Some of the store that has low rating, that I bought and seemed ok are: Forever21, Azkara, Dresslily, Charming Charlie. And probably all the other brand name store like American Eagle and such.

I'm not here to advertise, I'm here to tell people that reviews online are not completely reliable sometimes. I'm not saying that all people writing reviews aren't reliable, they are because they bought the product, however, remember that most people writing review, are 90% angry and upset people while writing the review:)

Thank you for reading. I hope success comes with you.

This is my first shopping experience with Forever 21 at Arbor Place Mall. My daughter picked out a dress for Christmas from the clearance rack. We proceeded to checkout waiting in line while the cashier sucked on a lollipop. The exchange/refund policy was never mentioned. This purchase was made 11/24/21. My daughter tried the dress on when we got home and the dress was too tight. I returned to the store on 11/28/21 with the dress unwashed, unworn, tags still on the garment and the receipt in hand to simply exchange the dress for a bigger size NOT TO RETURN and was told I couldn't exchange the item. I asked to speak with the manager and the cashier stated her name was Lauren and she was the manager. Proceeded to request the corporate number and once I called I was told to give the item to someone else or donate it and was then hung up on. Don't shop here the customer service is very poor, the employees are very rude and their policies for exchange are ridiculous. I would give this store ZERO STARS.

So I'm familiar with the return policy for products bought in store-- which is absolutely ridiculous and stupid-- but I recently ordered something online and, to say the least, I am pissed off! I ordered something 12/24 and only recieved it 1/4 and I tried to return it less than 1 month before i RECEIVED the product, but apparentely F21 is stupid and says you have one month after it SHIPS OUT. That is the stupidest thing I heard! How am I supposed to return something if I don't even have it? Not only was my product's shipping 8 days, but the product SUCKED and had the worst quality ever. And to add on to that, they wouldn't take the damn thing back! 50$ worth! They are stupid! DO NOT ORDER ONLINE!