Forever21

Good service and really helpful for buyers because 50% offer is very good
I got more products here only best online store.

I found the Website to order is very time consuming and confusing upon registering! However, overall the clothes are value for money.

Fast shipping, accurate billing and prompt customer service, very pleased with their overall service, so much better than going into the store.

The audacity of these racists white thrash working at these stores always profiling black and brown people Stop spending your money there.

Forever 21 is must!
They have so much trendy clothes along with accessories and plenty more to choose from.
Its a must

The customer service for the credit card is $#*!TY. First of all they never offered any "help" for me when I clearly needed it, y'all are RUDE, and UNPROFESSIONAL.

First off if you love the store you'll like the site. I happen to live by the mall of america and that's the forever21 I typically go to. It's so messy there! Not to mention a lot of clothes. Which means tons more on the website but less headachy to look through.

My only beef with the site vs the store is the colors are way different online then in person. I bought a scarf I thought was a salmon pinkish color and came in red. So read the descripton of color instead of looking at just the picture.

The packaging was great I got 12 items (I believe) and it was in a very big plastic envelope with tissue paper. The jewlery items I got was wrapped in a smaller bag and each item is indiviually wrapped including clothing items besides the style deals (items that are a good price).

Overall great site. Came in a timely manner (wish it came faster though!) Free shipping over 50 dollars. If you sign up for their email listing they will let you know when they have sales. I ordered on veterns day so I got 11% off everything and they had a buy one get on free sale. I've ordered from the site before and certainly will continue ordering from them.

Great for the Teen Young Adult. Has some very good items for my grand daughters just before college and above

I'm going to echo everyone else's sentiments, they are just awful at customer service and their products have really gone down hill. Several years ago when Forever 21 first opened up in my city you could get reasonably cute products that would last for one or two seasons. I just bought two dresses, the Smocked Yellow Dress and The Split Maxi Dress, ordered online, I received the Split Maxi with a large stain on the hem. Both dress are so cheap they're terribly see through, the hem on the smocked dress is five inches too long, the Split Maxi started to pill after the first wear. I can't say any of this on the site because they refuse to post my reviews even though they're perfectly fair and honest and only about the product, it's like they don't want anyone to know if something is wrong which is so dishonest and shady. I contacted them about the stain and because I had removed the tags they jumped on that and said the exchange was void, but I noticed something disturbing, they casually mentioned that they don't accept returns on damaged items - they sent me an item that was damaged by them. I hesitate to think the many women and girls who've ended up with damaged goods because they bought online and we're just told to deal with it. I can't fathom why a company that makes money hand over fist can't even give refunds or discounts, like other stores in its field. Any time you try to contact them about a technical problem (like the submit button not working), no matter how detailed, they respond asking for an error code, which is painfully stupid because I never get error codes, I told them where to go and what to do, and they refuse to do anything unless I give them an error code. I'm not a freaking programmer, why can't the people do their own job, open up the developer tools and look for themselves, and fix their damn website?! Please boycott this store and spend your hard earned cash on a reputable brand so you can have clothes to wear that last more than two days, better customer support, and in doing so help perpetuate a brand that DESERVES to succeed.
I've included photos to demonstrate the damage and how terribly see through these dresses are.

BEWARE! I just had the worst experience with Forever 21, I'm a frequent buyer at this store, in-store and via online, last Friday I received an email regarding a discount on all purchases including free ship, so I pick a few items, I was supposed to get a 40% off my purchase but the system was not working right so I contacted an employee via chat and told me that I should wait through Monday to talk to someone of customer service because she wasn't capable of assist me, so I've been holding my purchase since Friday to talk to someone that could help me with to place my order with the discount offer, woke up at 7:50 am to speak with an associate first thing on Monday morning to hear that I lost the offer because today is Monday and offers can't be extended, I explained the situation and even said that I had an screenshot of my conversation about my inconvenient when trying to place the order during weekend but none of that mattered because they did not care. Today I'll unsubscribe because I not going to be treated like this and getting tricked by listening to fake promises, making you wait so you end up losing the "promo" and end up paying full price on everything! If I were able to rate the treatment I just received I'd rate 0 stars

They have some pretty cheap items sometimes here in the UK, but the best time to shop is definitely when the sales are on, particularly online

CHEAP STUFF... Never last longer then three wears. But i guess you get what you pay for. Ill stick to sears clothes.

I've wanted these cutout shorts from Forever 21 for a while. When I saw them advertised to be the "deal of the day" and have free shipping on a Forever 21 advertisement on Facebook, I clicked it right away. The shorts were full price, so no deal there. But at least they had free shipping, right? Because the advertisement said there would be a free shipping code on the product page, eight? WRONG. No code on there. I called customer service and told them about the advertisement for shorts with free shipping and the woman told me not to worry about it because "it will automatically have free shipping when you check out." I thanked her and hung up. While checking out, I didn't see a free shipping option whatsoever. I called back and told the person about what the previous girl told me. The 2nd girl then told me that I need $21 in order to qualify for free shipping, which was not advertised ANYWHERE. If an advertisement says that these shorts have free shipping with NO MINIMUM then I don't want to have to have a MINIMUM of $21 in the cart. I thanked her and hung up. I added things to my cart so that it added up to at least $21. Still no free shipping option at checkout... I called back and told the 3rd girl what the 1st and 2nd girl told me. She responded by saying "well those girls were right." UM, NO THEY CLEARLY WEREN'T. "But do you want a free shipping code?" Instead of getting angry I accepted the free shipping code. It worked, thank God. The 3rd girl's name was Joan by the way.

I am very disappointed in the customer service i received over the phone.

I placed an order and it was sent back to you guys... when i called on the 14th to ask if Forever21 received my package (so it can be sent back to me) the lady told me she has not received it and i would get an email telling me when Forever21 got my package so it could be sent back & that my package would definitely be at my door step before Christmas eve.

It is now the 19th... 6 days away from Christmas and i do not have the presents i ordered! Nor did i receive an email of any kind.

When i called today, another lady said "yes, we've had your package since the 12th or 13th of Dec"... are you kidding me? I could have had that sent to me and would have paid more to get it sent within a few days. Now im going to cancel my order because i wont receive it until after Christmas... She also mentioned that you guys do not send emails to tell us Forever21 has received it... WHY WAS I WAITING FOR THIS EMAIL

I get that you guys can not get it here because its only 6 days away from Christmas but seriously... I have been waiting for this "email' and got nothing.
I trusted that my presents would be here... Merry Christmas.

I WAS ORDER COUPLE ITEMS ONLINE AND 2 OF THEIR ITEMS IS DAMAGE, I TRY TO CONTACT THEM, THEY TOLD ME THAT WITH OUT THE TAG THEY CAN RETURN OR REPLACE IT. I DID EXPLAIN TO THEM I TYPE A PERSON MUST WASH EVERYTHING BOFORE I WEAR IT, THEY TOLD ME THEIR RETURN N REPLACEMENT MUST HAVE THE TAG N NOT WASHED. THIS IS REDICULOUS I NEVER SEE A COMPANY LIKE THIS, THE ITEMS NOT TOO EXPENSIVE BUT THE FACT THAT THEY NOT RESPONSIBILITY FOR THEIR DAMAGE ITEMS. I STRONG SUGGEST THAT WHOEVERS WANT TO SHOP WITH FOREVER21, MUST READ THIS BEFORE THEY SHOP, I MYSELF WILL NOT SHOP WITH THIS COMPANY AGAIN.

I really enjoyed shopping online at forever 21... It is much better than shopping in the crowded store

The only reason I didn't give them 1-2 stars is because I was a dedicated customer for years. Their sizes were consistent, affordable, and I ALWAYS referred people to them, but not anymore. My last transaction with them was a nightmare. For one, they completely changed their sizing - I was consistently a medium and I bought heels and a dress for an induction (I don't have a car so I couldn't go to stores so I was relying heavily on this dress working). The dress was cut way too narrow and the heels didn't fit, but to be fair I have wide feet so I figured they wouldn't work. I returned them that week through my University's mail service, and wasn't notified about my refund or anything. I called them twice in 2 months inquiring about my order, but they didn't receive it and I would be notified. The second time I called, however, I was hung up on by a customer service rep and I had to call again, and they told me there was nothing they could do. I was out $40, which to a college kid is crucial - I didn't have money to buy groceries and was waiting for my paycheck, so I used the rest of my money on my student ID card to get through the week (thank god I was going home). This was such an ordeal that I refuse to do business with them.

Terrible customer Service. Three weeks NO ORDER... No response to my now 14 emails. Horrible waste of money

Ordered a Dress on april 11th 2017 and I used the free shipping code (Fest21), it was supposed to be here April 14th. I wake up to an alert that my package was intercepted! Called usps first and they said it was intercepted by the sender( mind you i didn't even know wtf intercepted meant until calling usps). So then i call forever21 and they swear up and down that they only do interceptions through fed ex. Same argument that whole day (friday). My package got back to the warehouse on Monday april 17th. And now their argument is wait a couple days for email blah blah. Supervisor also contacted me said the same thing customer service said and then went on to saying ill contact you by the end of the day and never did! Now tell me if this here makes sense... I am a person who hates paying for shipping which is why i was able to luck up with the code for the dress. Okay so now why tf would i PAY MORE Damn money just to intercept the package? Just to call and ask for it back ( and being told i have to pay EVEN MORE MONEY for the re-ship). The only one at a loss is me! I hope puma sues you a**holes for everything yall have!

I ordered a bunch of stuff from forever 21 and I made it out to be express shipping (2-5 days) so it could come before I leave on my 2 week vacation (which would be the 6th day). I kept checking my order online to see when it would come and they kept changing the arrival time. The order came 10 days after I ordered it NOT 2 to 5 days. Because the order came late I wanted the express shipping I paid for to be refunded so I called the customer service line and encountered the worst customer service experience of my life. The woman said "we have no proof it arrived late" WHEN IT OBVIOUSLY DID and proceeded with, "It doesn't say you ordered with express" WHEN MY ACCOUNT LITERALLY SAYS EXPRESS SHIPPING $29.95. I was so fed up with this woman that I started arguing with her and before I could even finish she doesn't even tell me that she redirected me to the main representative. FINALLY this representative got my order refunded but they acted like this was my fault and were thrilled to be getting off the phone with me. You people are suppose to help customers not act like it's an inconvenience when someone has a problem, DO YOUR JOB!

I've been a bit disappointed the last few orders, but I guess you get what you pay for. Exchanges are easy, so that's a plus!

I opted forever 21 to get my girlfriend stuff from here. The quality is just up to the mark. Can be happy but not delighted.

Too disappointed Order don't arrive and they charged me. They even don't have a landline for customer service at Canada. Stay away from them please