Forever21

Well, I purchased a pair of shoes. First no one is on the floor to help you like most stores. Not only that they lied and said they didn't have the shoe and I found this $#*! myself then I went to go purchase the shoes the security tag was held on by the price tag she took the security tag off I purchased the shoes asked if I would have a problem returning them I use my credit card she said no I wouldn't have a problem I said will can you hold them instead she said she could only hold them to the end of the day I said OK well I'll just purchase them but if I don't want them I'm going to bring them back mind you I had the receipt they were and visibly not worn and the cashier who is active the desk when I purchased them heard the whole conversation but then when I went to return them He acted like he wasn't there I'm like you were a witness you saw what happened why can I exchange the shoes they hurt I don't like them what is the problem basically they suck they have the worst customer service where is training the store is always dirty it's always cluttered there's never anyone on the floor to help you you ask a question no one knows where anything is there the most laziest sales people ever

I have this app on my phone and wanted it on a bigger screen and I could not believe that I could get this on my Kindle

I ordered a gift card for my daughter's birthday. I was told she would receive it by email within 24-48 hours... it didn't happen. My daughter's birthday was on July 8th and there was no gift card. My daughter and I were disappointed. I called customer service which is advertised to be opened Monday through Saturday. There was a recording on Saturday stating they were closed on Sunday. Did Forever 21 get their days mixed up. When I made the purchase, Forever 21 charged my credit card immediately, but did not fulfill my order. I called Monday morning, stayed on hold what seemed like forever. Finally someone answered... again, they promised to send me a copy of the confirmation and stated my daughter would have the gift card within 24-48 hours. Again, they lied. I was told I was talking to a supervisor. I didn't believe it. 72 hours went by, and still my daughter had not received the gift card at hDr email. I called again after 72 hours, was put on the usual long hold and asked for a supervisor, again. Someone picked up the line, stating she was a supervisor. I asked her to cancel the order and refund my credit card. She asked me to hold on whill she connected me to a supervisor. I said, "You told me you were a supervisor." She didn't answer me. Next, I was connected to someone else who announced herself as a supervisor. I expressed how did appointed I was with Forever 21. I asked for a credit back to my credit card since my daughter has not received her birthday gift which was 5 days ago. She said Forever 21's policy did not refund and that all sales were final. I reminded her that nothing was received at my daughter's email address. She said that was Forever 21's policy and there would be no refund. I expressed how dismayed I was and Forever 21 just lost my family as customers. Money goes where it's invited, and only stays where it's treated well.

First and last time I bought anything from Forever21 was in August. I ordered several items online. Their sizing chart is a JOKE and it is impossible to gauge if anything will truly fit. Also, some of their tops are not represented or described as being crop tops but that is actually what they are. I got my order, no issues with shipping. I kept a few things but a couple things were too large and one top that I actually liked very much in the picture was a crop top. Just what the world wants to see is my jelly roll hanging out. Um no! There's no way in hell I would have ordered it IF the picture had accurately represented the top in the first place. So, as per their **horrible** return policy, I packed the clothing I didn't want back up and shipped it back, on MY dime, in the original bag it came in for a refund. A week or so later, I received an email from Forever21 saying that the items were "final sale" items and that I would either have to pay for them to be returned to me or they would be discarded. Thus began a month-long + nightmare of trying to either get the clothing or my money back from Forever21. NOWHERE on my invoice did it state these were "final sale" items. I tried emailing, calling, Facebook chats etc. etc. Etc. But, in the end, since I paid through PayPal, I filed a dispute with them and they refunded my money - which is a pretty good testament to how SHADY this company really is! FOREVER21 KEPT MY MONEY AND THE CLOTHES! They had NO intention of ever giving me either one back. Once they get YOUR MONEY, you will play hell EVER getting it back from them! I have NEVER been treated that way by a retailer before. They will never see one PENNY of my money again and I will tell EVERYONE I know! They DO NOT care about their customers AT ALL!

I placed an order a while back and I'm just now getting to write a review. So I placed my order and never received a notification email or a tracking email, nothing. But I knew they got it because my money was taken from my card that day. So I wait 2 weeks and never receive it so I call and the guy told me to allow this many days for shipping well I had already waited 2 weeks with 0 emails. So my order total was $29. I finally received the order a few days later but it had no receipt in it just the return sticker label well I didn't like the items so I go to the mall to return them, also had to return something to finish line anyway, the closest mall with forever 21 is and hour and a half drive for me so I went. They would not return it because it didn't have a receipt I said I never got one or an email they all just starred at me and said we cant sorry. I even had the return sticker they couldn't use that or look up my order. So I ship both items back, have to pay $9 at the post office to ship it back! And about 3 weeks later my checking account had a refund of $14 from forever 21. I am not sure where the $14 even came from but looking at all the other reviews I am lucky to have even gotten that as it looks like they have scammed a lot of people out of money. Idk how this store hasn't got in trouble for this yet seeing how many people they've done it to! My main point is don't shop here! Definitely don't online shop from this store! I wouldn't have even given a one star if it didn't make me put one to submit this review!
*Also the forever 21 I had trouble with at the mall was the one in Huntington West Virginia* but I am sure all the stores are the same with horrible customer service.

I love their clothing, but when the plus size range is large to 3x and runs small there aren't many choices.

Im in love with forever 21, There prices are abosoulty amazing, and i spend like hundreds each week, they stay following the lastest trends!

Order had wrong billing address and was charged to my credit card. Costumer service wouldn't help. Will never by from them again

I usually dont have problems with shopping at forever 21. I mind my own business and I try to be nice because I know what it was like working in retail, but what I got, was so absurd. I dont have much emotions for it. I was shopping with my best friend, at the arbor lakes forever21 store. As me and my friend were going to go pay for our merchandise, Me and my friend ended up being on the wrong side of where the line actually started; we were pointed to where the line actually started and moved there. The cashier that told us we were on the wrong side said it with an attitude and snickered some words under her breathe, but we still heard it. I blew off her words and continued to be nice and appreciative for working in retails because I know retail is not for everyone. But the same cashier that pointed us to the correct start line, became my cashier. I kept to myself and only talked when I was going to pay. I smiled, and said thank youand left the store. Little did I know, my cashier left a little note on the back of my receipt. Now, if I was a true $#*! and saw my receipt before I left the store, I wouldve gone back and $#*!ed the $#*! out of her and told her to call her manager in. My receipt said; $#*!-a you.
I did not see my receipt until I got home and was putting my clothes away. I wasnt sure if I should be mad or confused as to why I was even given that nasty note that I didnt deserve it. I thought about going back to the store to go and confront that little Asian cashier that I had and give her a piece of my mind, but its not worth it. Little does that cashier know, I am friends with her supervisor. So jokes on her. :)

Return policy sucks. Worst experience ever. Got stuck with more than $50 worth of clothes that don't fit. BEWARE OF THE COUPON SCAM!

I just got regular shipping and came in 3 days LOVE ITTT! 2 articles of clothing one body suit and one choker

My complaint is your no return policy which i did not see till i received these items that i ordered for my niece for christmas, thinking she could exchange at a store if they did not fit. Now I am being told not only can she not exchange them she cannot even return them as i took advantage of a 10% online coupon.
Had a pop up or notice come up saying this was a total non returnable item when i went to pay i would not have done this order online and would have gone to a store.
I called and was told so sorry tough luck. Here is return policy- nowhere does it say using a promo code makes your entire order NON RETURNABLE.
RETURNS & EXCHANGES

The following Return Policy only applies to online purchases made through www.forever21.com. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.

FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Holiday Return Policy. Returns are accepted within 60 days from the shipped date between November 1st, 2012 and December 21st, 2012 when mailed to our Online Returns address.

Returns are accepted within 30 days from the shipped date when you bring your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.

The price is very cheap and maybe that's the reason why it's of poor quality. Will never try again

If you guys could make a skater skirt that will actually cover my $#*!ing butt that would be great

This is a wonderful store to purchase cute clothes for an amazing price. Although some of their new arrivals are a bit pricey, if you wait for them put it on sale it'll be a great price. No, the quality isn't the highest, however, as I always keep saying, you get what you pay for. If you want to pay next to nothing for an adorable t-shirt, don't expect it to last you more than a year. Same goes for all the other things they sell, shorts, pants, accessories, etc.

I ordered from Forever21 online and bought 5 tops. All were a success, and shipping was accurate and quick.

Some of the tops I bought were final sale, so this some what worried me as to what kind of condition they would show up in, they all showed up in great condition, nicely folded and packaged. The shipping was quick, and with the tracking number they provided me, I was able to track my package which was accurate from where it was to when it would be delivered.
All shirts I received were in good condition and just like the photos showed.
It should be noted though, read the reviews and listen to what they say. For me, I didn't purchase anything that wasn't above at least 4.5 stars, though I preferred 5 stars. One item I got that wasn't reviewed by anyone came in good condition also, so that was good.

All in all, quite happy with my online purchase from Forever21 of some tops.

Also, I'd like to add, I've read some people's comments about certain t-shirts where they rated them 1 star complaining the fit wasn't true to what it said. That is NOT an issue with either Forever21 or the clothes, it is an issue with YOUR reading skills. For many of the clothes people complain are to small, are due to them not properly washing the clothes. If a certain material is used in clothing that is not supposed to be placed in the dryer, don't go acting like it's the manufactures fault because the clothes shrunk by six sizes, you just didn't read the little tag that tells you not only what the t-shirt is made of but how to correctly wash it.

Pros:
*great deals (if you shop for their sale tab)
*cute clothes
*sizing is pretty good (I find it hard to get clothes that fit me well because I'm so small, their small fit me well however)
Cons:
*not the best quality
*some of the cute accessories do not last long

I was wondering why I haven't shopped at f21 in so long, and today and yesterday helped me remember why. I went to a store yesterday and nothing had a price on it. You had to scan a QR code. So I scanned the code for a jacket I wanted to buy. It pulled up the webpage where it said it was on sale for $32. I was like cool. So I went to the counter to buy it, and it's $65. We went back and forth about how the item isn't priced, online it's half that price, and she said online they do promotions that they don't do in the store. She said some locations price-match but the one I was standing in doesn't so I had to pay full price. How confusing and messed up is that? I got the jacket anyway, but I just felt so gross about it when I got home last night, and still felt weird about the whole thing when I woke up. There's no place to send feedback of course, so I used their chatbox. I told them I just wanted to share feedback about my experience. They were SO RUDE. They wrote me off, telling me to just go to the store to return it then. I wasn't even asking them to give me money, but to understand what a confusing and unfair position they put me in. If I went to a different store the same exact jacket would be $32 but because I was in the wrong one it was twice the price? And they refuse to acknowledge that this would be somewhat cleared up if they just priced their in-store items in the first place. If they're going to be different prices wherever you go, at least put the price on it. Anyway, this reminded me why I never go to this headache of a store and I will never go back. I don't even like looking at the jacket anymore and I'm going to return it.

Got gift cards for christmas, 200.00 worth and spent it all on the online store with awesome sales going on. I paid priority shipping for my order and only received HALF of my order within a week. The other half got lost, still have not received it... I had to wait 3 weeks before I could even have a complaint filed, then once that time surpassed all I got was a refund that i have to wait at least 3 more weeks to process! (It took 6 weeks! See update at bottom) There is no way to re-order half the stuff I got because it is sold out now and it would be around double the price now as well.

I cannot believe I ordered on Jan. 2nd, had to wait till Jan 22nd to file a complaint, and then have to wait another 3 weeks to even order again! Someone was kind enough to buy me gift cards and their money is just hanging in limbo right now. I wish I would have known about this HORRIBLE customer service sooner... at least now, after spending my store credit I will NEVER shop here again and am warning everyone that it is likely their product will get lost and if it is they will not reship and won't even refund until their lost claim with usps is settled so they aren't left out of pocket (while I am out 118.00).

UPDATE 3/11/15: I got an email on 2/25 with the refund info and wasn't told until my refund was processed that I can only use the refund online. To order online, I need the pin number which they did NOT send me. So I emailed them back on 2/27 but did not receive the pin numbers until 3/4,4 days later. So in all I waited 6 weeks before I got my refund back! It was a little over 3 months from the first time I ordered before I could order again and just like I thought, all the styles have changed... And I did not get anything to make up for this fiasco other than a 10% discount that you can easily find online anyway.

Oh, also, I ordered again 6 days ago and one part of the package has already arrived, and I just recieved an email today (3/11) that states some of the items I ordered are now out of stock. 6 days after I ordered! So now I have to wait for a refund on those items. Great.

Seriously just stay away from the online store.

Forever21 reviewed by 3melchor

3melchor
2 Reviews

Published 12 minutes ago
Dirty BRALETTE

I purchased several items during their last flash sale. I received my package on 5/13 and tried items on right when I got home. The last thing I tried on was a mesh bralette. Before trying it on I noticed there was something white. IT WAS DEODORANT STAINS. Not just one but SEVERAL lines. I immediately emailed their customer service with photos. I'll be honest, I also emailed about the item being "incorrect" or that I thought it was. The model wearing this bralette was also wearing a black bralette underneath meaning the one I really ordered was completely mesh. I thought it was pretty misleading but still wanted it, even considering I didn't pay much for it. Long story short, it's now 5/19 (6 days from initial contact) and I have yet to be provided with a solution that benefits me. They asked me to pay 5 bucks to shop the item back for me to be refunded. Granted they said they'd reimburse me, but I shouldn't have to pay anything up front at all for something that was SENT TO ME ALREADY DEFECTIVE. It's a BRA. An initimate item that has obviously been worn and returned by another customer. Disgusting. I'm not even try to scam them, I even made another purchase this week that I haven't gotten yet. I JUST WANT A CLEAN BRALLETE! ILL BE WAITING TO HEAR FROM THEM.

THEY ARE A JOKE! My wife ordered $100 worth of maternity wear online which unfortunately did not fit. We sent it right back with a tracking #. They received it Nov. 22nd. Apparently all online orders are FINAL SALES, which it reads in small print on the invoice. I was not combing through the fine print since I have never heard of something so ridiculous, and yes, I did not know that when I returned the items. No phone call, no email, no nothing AND TODAY IS JAN 11TH! I called and first got some arrogant hood rat with an attitude so I asked for a Supervisor. They claim the email was sent out. I looked in my Gmail account and I have other emails from the same day they claimed to have sent an email, but NOTHING from Forever 21. Their email allegedly stated that the item was not returnable and I needed to let them know if I wanted it back, and if so to send them a return shipping container and label. ARE YOU F&CKING KIDDING ME? They have a phone number on file for customers who order online but I was told it "is not time efficient to make phone calls." So instead of calling they have auto-generated emails sent out to customers. Convenient for them... not for their customers. So their policy is to erratically send out emails, do not keep track if they are received, and then "discard" the items while keeping your money. THEY ARE CRIMINALS and a bunch of tight-wad pieces of trash that run the company. All the money the store makes and they find ways to literally steal from people. So now we donated $100 to Forever 21. My wife, her sisters, my sisters all shop there... correction, SHOPPED there... never again, their garbage is not allowed in my home. Absolute trash.

I have given them multiple chances & they always remind me why I should STOP purchasing from them. In store, I tried buying a sale option they had mix & match shirts & rompers, when I went to pay the romper kept scanning as a dress & they wouldn't honor the sale even though it was CLEAR it was a romper, was told by the sales person I wasn't forced to buy from them and I was welcomed to leave without having to purchase. Online/phones I ordered a $150 purchase for a trip I had the week after purchasing, paid express shipping & didn't get my items within their 3-5 days shipping service, called them to inform them was told they would refund me atleast the shipping fees I paid since they didn't honor it and if package never gets received i would get full refund, went to my trip came back & still nothing. I work from home so I was on my door expecting package anytime, received an email my package was delivered opened the door immediately & NO package even though I had JUST received the email a minute before opening the door. Went to my leasing office in my apts and they investigated & FED EX never once entered our building that day. I called, reported it & was told because FED EX says it was DELIVERED then it was delivered and they aren't refunding me anything not even the express shipping fee. Safe to say I WILL NEVER SHOP HERE AGAIN. Going to look for legal advice because I feel I shouldn't pay for a package I never received, every representative tells you a different thing.

I returned some items to the Forever 21 NYC store on 1540 Broadway on 28/12/2015. I was told that my money had to be placed on a 'store credit' card which could be used to purchase items online.

Since returning from my christmas holiday in NYC, I have tried to use this card on Forever 21 UK website and I have been unsuccessful to make a payment. After contacting the UK forever 21 customer services I was informed that the reason why I couldn't use it was due to the fact it was locked for the USA.

However when I was in NYC I was given false information by a member of Forever21 Staff (in store) informing me that I could use this voucher on the Internet.

He was well aware that I was from the UK (huge give away from my english accent and I also told him this) as I questioned if I could use it on the UK website too! The staff member ensured me that I could us this store credit online.

If I had known I couldn't spend my money online I would've bought something else in store at the time instead of waiting until I returned to the UK. I am very disappointed that my money is now locked in a forever 21 store credit card and that the sales assistant did not give me a proper refund which could be accessed in the UK.

I am FOREVER (pun not intended) chasing customer services trying to get through to them. The UK customer services have said it's not their problem as it was purchased in America. And the American Customer services have ignored my emails!

So advice to ALL Forever21 customers! Don't invest your money in forever21 clothes like I have otherwise you will have your money stolen from you and be ignored!

This has just upset me so much as I am not in the wrong at ALL yet I have been left out of pocket!

From reading other complaints online I can see this has happened to many customers.

I have never had so many issues receiving assistance online. I was trying to utilize the APP15 promotion code for the first time, for over a week and it kept reading as an invalid code. I followed all necessary steps to try using it. I was applying it only to regular priced items, no discounted or sale products. I was only using it on the Canadian app as specified as well. I called and emailed many times and was told different things by three different representatives, none of which were logical or helpful.

First lady: The first lady asked for me to provide a product code. and she said that code could only be qualified to 5 items on the entire Canadian Forever 21 website. I told her there was no way that the promotion code, which specified general regular priced items, could only work for 51 items. She continued to mumble and "search" for something. She then told me to search the "sale" tab, and that the code could be applied for those items. I told her that could not be true, considering the code was reserved only for regular priced items. She continued to mumble, and said that if I search for items, there is a circle at the top right corner of the item showing if the code can be used for that item. I tried while on the phone, and said I could not find any circle. I asked her to provide me with an example. She said "let me take a look." Ten minutes later, the line went dead.

Second assistant: Began as what I thought was more helpful than the first. She clarified if I had in fact download the Canadian Forever 21 app, where I was seeing this promotion code displayed on the website, and a few other questions. When she could not answer those questions, she asked me to re download the app and clear the car, then sign back in or out to fresh the app. I did that, which did not help. She then asked me to take a photo [which i had already done] of the error message. I told her that I would prefer not to communicate further through email and that I required troubleshooting options over the phone, because I never hear back electronically.

I was then transferred to another representative.

Third assistant: asked for me to send him a screenshot while on the phone, which I did immediately. He could not find the email, though it was validated to send through to the provided email address.

They are unprofessional; they are rude, illogical and lazy. A solution was never provided.

Piece of advice: if a customer service agent from this company ever asks you to provide information via email, or that they will, ensure it is done RIGHT THEN AND THERE over the phone. Receive confirmation for everything you need before hanging up, or you will receive no assistance at all. Challenge them in the moment.

********Emailing is their easy way out of helping clients*********
THIS WAS ALL OVER ONE PROMO CODE

I love this store, I shop there all the time. They have such cute clothes!