Forever21

I ordered a bunch of things about a month ago (over $250) before my induction due date for my pregnancy. I got the package and they were all wrong items. It had small size bras and shoes. I was 10 month pregnant, small size bra and those tiny shoes will not have fit me. Obviously forever21 messed up my order with someone else. I called the customer service line, the representative said I will get my money back and if I can take pictures of the items that I received and email it to the company, so I did. They sent me a fedex return label through my email and I shipped it back. Almost a month later, still haven't received my money back. I have emailed them a bunch if times, no response. I have shopped with forever21 for over a decade. Never returned anything or complained about anything. This is very disappointing! Never again shopping with them. They need to refund my money!

I took the advice of a friend and ordered items online. $19 in shipping to return two items. You won't receive a refund if you return to a store. Only able to receive an in-store credit. Absolutely absurd. Price dropped on a dress I bought a week ago and they would not adjust the price because it is now a final sale. Customer service reps were useless! They would not allow me to speak with a supervisor and kept me on hold FOREVER! Staying away from this online store!

It's been almost 2 weeks and I still did not get my order. This past week I keep getting notification that my order with be here the next day. It never came. Now I will be going on vacation without my new swimsuit. I am very upset.

I purchased a pair of tights online from Forever 21 and after wearing them for only a couple of hours they started falling apart at the seam. I emailed customer service about getting a new pair or refund and they basically told me I'm out of luck. I spent over $350 with them on my latest purchase and after this, I will never again.

Went into forever 21 at Kingsway mall to purchase a reusable bag. I found a cloth one which had no price listed, went to till to pay and (my own fault) purchased for $15. Tired and not thinking I decided to return it. They oy offer in store credit or exchange, no refunds. Gave the gift card to a friend and I will never step foot in this or and Forever 21 store again.

Forever 21 is a great place to shop. They have a great selection of trendy, affordable clothes. The quality isn't the best, but it's not terrible either. Free shipping on orders over $50 is nice! One down side is that a lot of their clothes are VERY short. Not so good if you're a tall women.

I have ordered multiple times from Forever 21 and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions. I can never find items in their stores, so I prefer shopping online. Plus, free shipping with $50 orders is always awesome!

I brought the pants just a weeks ago. I went beck to return it today. Waiting for 30 minutes in the line and the cashier asked me photo ID and phone number? Not polite and not nice at all. I won't back this store anymore. Very bad manner to customers.

I find Forever21 a fun place to shop. I usually find an item or two that I can' wait to wear. As for quality, I have a pr. Of pull on pants that still look good after at least 5 years. Their staff have always been friendly and helpful. I love the store!

I purchased a dress, the dressing room was unavailable that day. Took the dress home tried it on, it did not fit. The tag fell off, brought the tag and the receipt back 48 hours later to the store that I purchased it from, and they would not take the return! Will not be shopping at forever 21 ever, ever again. It is indecent to treat the public as if they are trying to steal from a major corporation, honor your customers!

I made a purchase on September 2 2022. I contacted customer service to ask them the status. The tracking still shows "awaiting carrier pickup". Customer service said to wait until 9/20. Well it's 9/24 and the tracking still says "awaiting carrier pickup". After coming here and reading the reviews, I now know that Forever 21 is stealing money from customers. Corporate stealing is rampant these days and Forever 21 is blatant about it. They advertise "sale" items to lure people in and then they never deliver claiming they need to do an investigation. I asked my customer service person why can't they just ship the package? It's not lost, only a label has been created it never shipped. Like a robot she stated again they need to do an investigation before I can get a refund. I'm sick of the lies. I have pictures you can enter the tracking number and see fI'm filing a police and consumer report for theft and fraud. I'll let the police do my investigation.

I ordered a package 6 days ago that I need for 8/14. I paid for 4-9 day shipping that is a BIG GAP! It's supposed to be delivered the day AFTER I need it. I emailed customer service they never responded. Customer service is supposed to be responding 24 hours. Also, my tracking hasn't updated in 4 days. Extremely annoyed. I also hate their return policy. If we have a receipt why can't we get our money back?!?! RIP OFF. I am not shopping here anymore. My friend actually got banned from shopping on their website because he package ever came so she called and called and sent emails now she can't shop there. RUDE PEOPLE TOO.

Great experience shopping at Forever21 online store. I ordered a pair of joggers last Saturday, package was to arrive 7 days after. But my order actually came in the next Wednesday. I was quite surprised and happy that my order came in early!

Forever 21 has the WORST customer service of any online retailer I have ever encountered! When they are at fault (I received damaged and incorrect items) they do not replace the items for free. They expect you to pay for items again and pay to return them to the company before receiving a credit. It is impossible to talk to someone who speaks clear English, you cannot speak with a manager, and you will spend HOURS of your life on hold. If you enter in your number for a call back, they will not call you back. This has happened three times now!

Placed an online order over a month ago. Called customer service 3 times and all 3 times they gave me different answers on my order status. Cancelled order and awaiting refund as the last customer service attendant kept going around in circles and laughed at how frustrated I was at the situation. Hopefully I will see my refund but it is certainly the last time I will ever spend a penny with this company.

I received a pair of earrings with damaged posts. They also broke apart. I have sent photos and the original invoice and have yet to be reimbursed. Very poor customer service. I also received blouses with tears in them. I had to pay someone to fix them because customer service was so difficult. I will not be ordering from them any more.

My daughter loves this store. For Christmas she out over 350.00 worth of items in her cart. To her surprise I purchased them for a Christmas gift. When I received my purchase it was all thrown in one box. Keep in mind lots of makeup and hair products were purchased with this order. The makeup in the compact was basically dust when it got to me. The hair products looked liked it had been opened and used, the bottle was half full. I contacted customer service and did exactly as they told me. Email a picture of the products, so I did. They email me back the pictures are not good enough, email us betters pictures showing the product was ruined. So I did. They were suppose to send me more product. They never did and no one has contacted me back and when I call no one well address the issue. I'm sad my daughter loves this store as do most girls and they cant even make good on a promise or replace broken items. I guess we will need to find another store with better customer service.

I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox

I only wish I had come here to read the reviews first! Huge mistake ordering from these people! First of all you're lucky if you get your order - it takes up to a month to deliver. Second, don't expect a refund. Not only do they charge you for returning the item, but they charge the shipping to your SUBTOTAL! I received $24.80 refund from a $56 order! I tried to fight it and got nowhere! I will NEVER deal with these people again. What comes around goes around! Someone, is eventually going to close you down and prevent you from taking advantage of the public! BUYER BEWARE!!

We will never buy there again. Bought 2 dresses, both way too small, returned 2 days later with receipt in hand, and they will not credit your card used for the purchase. Only a store credit. That is unheard of for a big chain store. And again they lost us as customers.

Three months ago my daughter ordered romper online with gift card and balance on credit card. There are no Forever21 stores in the area. She wears a small but this one was way too small. Read the exchange policy online and on the return form, and stated that clothes can be exchanged by paying to ship back, would take 4-6 weeks. Returned and marked clearly on return form the exchange boxes and for a medium. Almost forgot about it, followed up and they said they would issue a refund, stated I wanted an exchange. Forever21 stated there was a recent change of policy that they no longer do exchanges only refunds, exchanges only at stores (which there are none here). They refunded to gift card and credit card, both of which I no longer have. Forever21 got the money and kept the clothes. They also used the excuse it was no longer available in medium, but checking online it was still available. Caution to those purchasing from Forever21 online and the conveniently changing exchange policies.

Most of what I have ordered from Forever 21 has been good and as pictured, but a few things did not come as pictured. The quality has been good for the price, and I like the fact that they have reviews so you can kind of go off what other people say to find the right fit for you. Sizing can be a little tricky for this site. Good timing on shipping, and no problem with returns for me.

Do not shop here. If your return is one day late they will not accept it. They would rather throw your purchase away (so says the email) then accept the return. What kind of company is this that has no regard for their customers! I would not have given them any stars but you have no choice.