Forever21

Love forever21. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better but if you don't want to pay a lot, then this is the way to go, on top of that they have a HUGE selection!

I ordered about 8 items online on 9/3/18 during a Labor Day sale. Today is 9/14/18 (11 days later) and my order is still not out for delivery today. This is ridiculous. I will NEVER order anything again.

Never buy items on sale since if those do not fit you can't return it. I bought a number of items from their site and some of those were on sale. But unfortunately one or two were oversized even though I ordered small. I wanted to return it but then I noticed in their return policy that items on final sale can not be returned. Usually, other online websites declare this on the particular item's website that it can not be returned. I called the customer service and they told me to take it to a forever21 store. And there is not a single forever 21 store in Calgary or anywhere near Calgary. How convenient! Never buying from them again.

I ordered several gift items in November. My tracking number said that my items were shipped and would arrive on Dec 3... then 4... then 10. I still haven't received my package and the tracking is no longer providing information. I just want my things.

I ordered a jacket on sale one and a half month ago. The delivery attempt failed from their side and it returned to their warehouse, I received an email from Canada post that they received it. Ever since then, I literally call them every 2 days for 40 days now trying to get a refund!
I haven't received my money yet!

I've become extremely angry at Forever 21's despicable customer service. I was incorrectly charged twice for an item I only wanted one of. When I called to inquire about a return and refund for the item I was told I must pay for shipping myself in order to return it, even though I never wanted it in the first place. My only other option was to return it in store for store credit. Why would I want to allow this company to keep my money when they don't even respect me as a customer. None of it was helpful and I'm not sorry to say that they've lost a customer. Not that this company cares about their customers anyways. This is not the first time that I've been "held responsible" for their mistakes! I'd rather pass on my unwanted item to someone who needs it than continue to attempt to receive a refund they'll never give me. This is a greedy company that I no longer support. I'll spend my money elsewhere.

I placed a $53.00 order on 9/13/12 and did not receive free shipping even though my order was over $50.00. Reluctantly I paid the $13.90 shipping fee because I just wanted to get my order. THREE WEEKS go by and just like the other customers, my order goes totally unprocessed. I email Forever21 a week ago and get an automated response that half my order is now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

It has now been ONE MONTH, and my order is STILL posted as "new". I'm sure the rest of my order is now also out of stock by now. What a gross mis-handling of a situation. If a company this size is handling a warehouse move this badly, someone needs to be replaced. I used to shop at this store all the time, and I don't think I'll ever go into one again much less order online from them again. Incredibly frustrated, disappointed and angry.

Weather it's shopping in store or online everyone extremely helpful. All of their items are true to size and super comfortable. I absolutely LOVE forever21. I prefer buying here rather than buying at Fashionnova which is a scam guys. Don't buy there it's all be. DURING the holidays I'd imagine they would take time fulfilling orders. But other than that it's fast shipping none the less.

I have placed two orders with Forever 21 in the last month and I'm overall very happy with my purchases. Their sizing is bang on and the clothes are super cute! I live in Canada and the prices here are really really good. I know I am not buying cashmere and I expect for what I pay that the clothes will last a season. With proper laundering, I might get another season next year out of them. You get what you pay for. I do like that they do not look cheap. I haven't worn the clothing long enough to gauge longevity of the clothing. But I'm happy so far. My package came within a week of ordering also.

Huge store with a lot to chose from. However, after shopping for some time, I couldn't find much of anything other than small or extra small sizes. Clothes are cheaply made and really not of the best quality.

So I've bought some pretty neat cheap clothes from F21, but I had a bad experience recently. I spent almost $60 in-store and ended up wanting to return my items. That's when they told me only exchanges and store credit are given to customers who buy items in-store. Otherwise, only ordering online and paying for your own shipping will land you a refund. I decided I will no longer do business with a company that acts so greedily. Besides, their men's section isn't half as extensive as women's anyway.

I order on their website and after seven business days I did not get my items. Ulta customer service who was rude and unprofessional, they told me that my address is as wring. But when they send me the confirmation number, my address was correct. They said it's not their fault that my shipping has been sent to a different state. And they will not be refunding me. Honestly the way they handled the situation was rudely unprofessional and I will never order with them again.

Company taking advantage of young girls with lower income. Cheap products priced /sort of/ cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either.

Before, I had purchased a pair of shoes in which the strap snapped literally during my first use. $20 pretty much down the toilette. Steered clear of this company for about two years.

Recently decided to give it another try and bought a couple items, including a hand bag, which again, the strap stitching broke after my third use. (Use meaning I wore it in the evening out on a date for about 3 hours). http://i.imgur.com/sPmeYKS.jpg

TL; DR Bad quality don't get sucked into wasting your money here on items that will simply fall apart.

Not to mention you can only return their items for gift cards.

Please save yourself some frustration and avoid ordering from Forever21. First, the shipping is terribly slow. I ordered items on August 3rd and they still have not arrived. It was stuck at "in transit" status for over a week. Second, customer service is rude. One nasty young lady hung up on me while I was asking about my order. Then, she had the audacity to hang up again when I called back. Look folks, spend your money in stores that value customers enough to hire competent and professional customer service staff. In closing, Forever21 should train customer service agents on how to provide courteous support (or fire them) and this company should invest in empowering customer service agents to offer customers some sort of good will gesture when orders do not arrive within two weeks.

Over the past year, my husband and I have attempted to order numerous times on Forever21 online and mysteriously our orders are cancelled immediately after placing them and receiving a confirmation email due to these items being sold out-yet they're still posted on site. Don't waste my time-just take an item off your site or mark it "sold out" as soon as it isn't in stock just like every other store does.
Additionally, when you pay with debit in the store, you will only be issued store credit (even if this means that the cashier mistakingly charged you twice for an item-like me). I loved their clothing and prices, but unfortunately Forever 21 no longer values the customer, their precious time, nor the principal of respecting working citizens (solely issuing "store credit"-total scam!). Sorry Forever 21, I'm taking my business and hard earned money to be spent elsewhere, where there is merchandise and an actual refund can be issued when a customer is not 100% satisfied.

Honestly, the quality of the merchandise at Forever 21 is the worse. I would not recommend buying on ANY one of their stores. Hear me up, this store is mass producing and quality is not acceptable. It's embarrassing walking out and being seen wearing one of their horrible damaged sweaters after a couple times of wearing it. Not to mention, their return policy is one of the worse because they don't have one, just like in any foreign country. You buy a piece of their worthless pieces and you lost your money for ever; they won't give you your money back, they will give you a merchandise credit ONLY on garbage that's full price. So, if you buy something on sale, you have already trashed your money. PLEASE, do yourself and your parents a favor, DO NOT even look at forever 21 stores. They are here to trash the planet with their disposable clothing.

Waste of time and money. Sent it to the wrong place which I haven't even lived at for over four years and somehow that's my fault even though there site prefilled it. Now they refuse to send another package or give me a refund. They lack basic customer service skills. Can't wait til they finally go out of business because everyone finally realizes what junk they are.

I will not be ordering again online. One is because they use fed ex smartpost. Its a horrible service. Hopefully I will get the before Christmas because seeing as my packages went to every little in town in texas then was supposedly sent it the post office where you can't keep track of your package anymore. I really dislike companies that use cheap methods for shipping. I will stick with going to their stores. At least I will see the clothes immediately instead of waiting for 3 weeks and counting

Forever 21 has the worst customer service department I've ever dealt with. Everytime I call them I hear a bunch of extraneous noise and talking as if I interrupted a party and I am met with a helpless employee who doesn't have the authority to complete any complex request. There are no procedures implemented to ease the customers frustrations when the fault lies with the company. The customer is forced to accept the circumstance even if it was Forever 21's fault and responsibility to resolve. Thank you for wasting two months telling me that you were going to resend the package you failed to deliver in the first place and then simply refunding my money. This was exactly the opposite of what we agreed to. Forever 21 lost a customer today, though I doubt they mind.

Our inner wear shapes are visible due to thin fabric, earlier it wasn't such.
Soft fabrics in cotton, georgette will do but not hosiery or synthetic ones which are not sweat absorbent.
Forever 21 was my one of the favourite brands all these years before lockdown, since then the production has totally changed due to cost cutting policy. See it to and I'm sure you will capture the market of teenagers in the entire industry.
New and pleasant shades are highly appreciated with a basic or a new style. Thankyou!

Tried to cancel two order I had placed. Was told by both employees it was cancelled. Items still got charged & shipped. Only send one prepaid shipping label because apparently I didnt respond properly. Told me I could return in store for a credit or pay for another label, as if I wanted the item. Never felt more disgusted with the facts I got blamed for he employees mess up. Highly recommended not shopping here, return policy is the worst and they dont care about the shoppers at all. Used to the love the store but guess when people only care about making money.

Contacted customer service for over a month and a half when my package never arrived. On trac(shipping) confirmed there was an report in delivery and package was no delivered or scanned in delivery zone. Forever 21 denied claim every time refusing refund saying it isn't their fault. Over $300 and hours of emailing, chatting and calling f21 and ontrac to basically be told the other is responsible. Going to look into my legal options as this is a huge corporation

Absolute WORST company you can buy from! Shipping is supposedly within 24 hours (according to their website, their words) but it took more than 9 days to process my order. Then, they defaulted to an old shipping address on file from 2 years ago! I called them to correct the problem before it actually shipped, and got a busy line 6 times when calling. Finally got through to the automated line and was given an option to hold for 40 minutes or get a call back. I left my number for a call back and no one ever called. Waited 30 minutes on hold, and line was dropped. Waited another 45 minutes on hold only to be told that they were not liable for any shipping errors and could not help at all. I will never shop from them again. Everyone who reads this: be warned! You can expect 2-3 weeks of shipping delays on all orders, and the absolute worst customer service of any retail store period. F21, you lost a customer today. Get your act together and stop making lame excuses for being inadequate.