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    Forever21

Forever21

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Overview

Forever21 has a rating of 1.8 stars from 971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Forever21 most frequently mention customer service, store credit, and return policy problems. Forever21 ranks 371st among General Apparel sites.

  • Service
    167
  • Value
    143
  • Shipping
    142
  • Returns
    125
  • Quality
    136
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
View ratings trends
84
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How would you rate Forever21?
Top Positive Review

“Cute clothes for great prices!”

Mousy L.
1/19/21

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

Date of experience: 1/15/21
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Top Critical Review

“Package undeliverable”

Jody B.
5/31/24

I was told that my package was undeliverable because I had given them the wrong address however they had the right address and when I called them they gave me the ran around and when I did a chat, they kept asking me the same questions over and over and over. So now I don't have my package and they took my money.

Date of experience: 5/31/24
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Reviews (971)

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Reviews that mention popular keywords

store credit (61) return policy (67) credit card (50) customer service (342)
Thumbnail of user stephanieb323
Canada
1 review
1 helpful vote
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June 3rd, 2018

I will never shop at this store again! There return policy is a joke. This whole store is ridiculous! The customer service is horrible like they dont even care and when you ask to speak with a supervisor you need to wait for a call back. I recommend to shop elsewhere!

Date of experience: June 3, 2018

Thumbnail of user angien28
Illinois
1 review
1 helpful vote
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December 7th, 2017

I ordered my clothes online, they did not fit me and so I went to the store to return them. Upon my arrival, I was told I cannot return those items because of FINAL SALE. When purchasing those items, there was no final sale written. I contacted them and they told me they can do nothing about that. Customer service was also rude. I will definitely not purchase from them again.

Date of experience: December 7, 2017

Thumbnail of user nasihas
Illinois
1 review
1 helpful vote
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June 29th, 2016

I placed an order on 6/27/16, fedex shipping #**************859, which they confirm was returned to them on 7/20/2016. Despite this, they REFUSE to refund me my money or let me speak with a supervisor. Every time I've asked for one, the rep has either "placed me on hold" only to hang up on me 30 seconds later, or I was told they were on the phone and someone would call me back within 24 hours, which has YET to happen. It's just something they say to get you off the phone and hope you go away. This is complete FRAUD and I have no idea how they are still allowed to be in business with these kind of operations. This is the SECOND time this has happened to me w/this company where they took my money, never received my shipment and refused to refund me. I am sick of them and will sue them into non-existence. If anyone else wants to join on a class action suit, please contact me at *******@gmail.com.

Tip for consumers:
Do NOT shop here if you value your $

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2016

Thumbnail of user nasb2
Virginia
1 review
3 helpful votes
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September 6th, 2022
Verified purchase

I placed an order Aug. 20th, 2022, it is now Sep. 6th not only have I not record my order there has been no shipping update. Customer service agents have not been able to provide details about the order and have refused to supply a refund.

Products used:
pants, tops, and jacket

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2022

Thumbnail of user tayaa1
Texas
1 review
1 helpful vote
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February 8th, 2019

They deserve a below zero star. Forever 21 has the WORST customer service. I never received the items that I had bought online and I have been unilaterally communicating with them for the past two months. They do not respond to the communication system they have on their website. When I call, they keep telling me I am placed on a "call list" and should expect a call back in the next 24 hours and they have never actually called me back. The representatives I speak to guarantee me that they will reach out to me once they have additional information. They never have. They will not refund me for the items that I NEVER received, nor send them again, nor give me any sort of compensation. I had spent 170$ on that order and I got absolutely nothing in return. They literally STOLE my money. It is quite shocking that a company this big has such HORRIBLE customer service and does not care whatsoever about their customer satisfaction. I am never purchasing anything from them again.

Date of experience: February 8, 2019

Thumbnail of user mackenzied
New Jersey
11 reviews
16 helpful votes
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May 29th, 2014

Their styles are hit or miss for me. I feel like there are times when I want to buy everything and others when I can't get past the first few pages when browsing. Over all, the quality of their clothes is decent. I don't like their return policy, so I don't order online.

Date of experience: May 29, 2014

Thumbnail of user angelap23
Florida
1 review
0 helpful votes
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March 8th, 2015

There sizes run small and also after a couple washes my clothing starts to come apart. There clothes are beautiful but made from cheap fabric. Also there is a much wider selection for normal sizes but I would love to see more plus size especially some of the normal sizes made plus size.

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2015

Thumbnail of user jens478
Missouri
1 review
2 helpful votes
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May 29th, 2022
Verified purchase

I went to exchange a shirt for a smaller size. When I bought it it was 50% off. Today when I went to exchange it, it was 30% off. Now I was just exchanging but I had to pay the extra money since it was only 30% off now. That does not make sense. I contacted customer service and they said I have to reach out to the store manager because they can't see in store purchases. This isn't the first time I have had issues with them. I would not recommend this store to anyone.if

Date of experience: May 29, 2022

Thumbnail of user hn16
North Carolina
1 review
0 helpful votes
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January 8th, 2014

Worse customer service. Ordered dresses for my daughter not on final sale but when received them the invoice stated final sale couldn't exchange or get store credit. Worst exchange policy I have seen. I paid full price on it. Such crap store.

Date of experience: January 7, 2014

Thumbnail of user diamio
Florida
1 review
1 helpful vote
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August 16th, 2017

Its been over two weeks and I am still waiting on my order. The event that I purchased the merchandise for has come and gone. Im very disappointed with the quality of the service. I have reached out to customer service and have yet to receive a response.

Date of experience: August 16, 2017

Thumbnail of user bethr23
Georgia
1 review
2 helpful votes
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January 30th, 2016

I have been a long time customer of this company for years. I recently made an order a month before Christmas. I kept watching for my package. As per my email and their site it told me the package was delivered. It never was. I have a camera on my porch. I contacted them three times by email before I finally got a response. They told me it would be under investigation by UPS. I waited a month and then called forever 21 customer service. They gave me a date that it would be resolved. The date is a week passed and they have still not replaced or refunded my money. I cant get anywhere with these people. I will never order from them again. I feel like I have been scammed.

Tip for consumers:
Do not order online

Service
Value
Shipping
Returns
Quality

Date of experience: January 30, 2016

Thumbnail of user buketteg
New Jersey
1 review
2 helpful votes
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February 22nd, 2017

I ordered a couple of things online worth about $100, they arrived disheveled and in very poor quality. Needless to say I put them back in the package and shipped them back with a shipping cost of $25 out of my own pocket. I waited a week to get a response saying I will not be refunded as the items were worn, just to be clear these items were NEVER worn and with the original tags still attached. I have still yet to receive the items back and also lost the $25 I spent on shipping... oh and don't even bother trying to contact customer service. I've called multiple times and the customer service reps have all given me different answers and could give a s#!* when it comes to helping you out. I will never buy from this company again... it's a total SCAM!

Date of experience: February 22, 2017

Thumbnail of user dawnr769
New York
1 review
0 helpful votes
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April 15th, 2023

My daughter purchased a top and unfortunately the fitting rooms were not open. My daughter tried on the top and it did not fit. I tried to return it and although I had the tags and receipt I was not allowed to do the return.

Products used:
Top

Service
Value
Quality

Date of experience: April 15, 2023

Thumbnail of user syrkinac
Washington
1 review
0 helpful votes
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September 19th, 2013

I remember the first time I walked into this store; the glitter floors, clothes from wall to wall, the warm greetings. My money was burning a hole in my pocket, I had to get rid of it. Forever 21- trendy clothing retailer aimed at young women. This retailer offers clothing and accessories for young women, men, and teenage girls. This American chain store is located in major cities in America, Europe, Asia, and the Middle East. Offering sizes from juniors to plus size, Forever 21 has sizes for everyone with affordable prices.
Although the sizes vary and the prices are appealing, Forever 21 is extremely unorganized. Finding something is a steal because all the valuable clothes always seem to be hidden. The staff are friendly and attentive. Forever 21 always has a sale. Besides the hassle of searching through the unmentionables, Forever 21 is a great store. Defiantly recommend this store to my friends.

Date of experience: September 19, 2013

Thumbnail of user brennal1
Iowa
3 reviews
6 helpful votes
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September 2nd, 2016

I used to love F21 as a young teen and quite honestly, I only see this store as a store for young teens. Their clothes are very cheaply made, and their prices do reflect that. I can't shop there anymore because I know that when I wash it, it'll shrink 4 sizes and I'm done. I ordered from F21 and nothing fit me. A size small fit me like an extra-small and in other items like a large. I wanted to return it all but it was on sale and their codes are so tight I didn't even bother. I wear a small almost always but only one out of the seven items I bought fit me and after I washed it, it shrank and frayed on one end. I've always been disappointed with the store and it's quality of clothing and after my order I never went back. They could do so much better.

Date of experience: September 2, 2016

Thumbnail of user adrianar4
Nevada
7 reviews
23 helpful votes
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September 11th, 2013

I have ordered from this website a couple of times, if not more and overall I have been pleased with the results. There have been times that an item looks a different color online than the real deal but that'a not really a BIG deal. The one thing that ticks me off about this site is that you can't return merchandise -.- woohoo. But other than that I'm happy with my experience and I will continue to shop there.

Date of experience: September 11, 2013

Thumbnail of user trishonnast
Nebraska
1 review
5 helpful votes
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September 23rd, 2014

I must admit they have a big variety! But i have so often seen them take so many designs from other designers and boutique owners. This can lower business for other smaller businesses. http://www.Genrevaein.com

Tip for consumers:
http://www.Genrevaein.com

Service
Value
Returns
Quality

Date of experience: September 23, 2014

Thumbnail of user christinep51
Canada
3 reviews
6 helpful votes
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March 29th, 2016

I'm from Canada and Plus size clothing that are sexy and trendy aren't that easy to find. I ordered a couple of items from Forever 21 and was positively surprised by their Plus size line. Prices are good and clothes don't look that they are made for grand mothers. Sizes are real and everything fits perfectly. Shipping was fast and free. I will definitely order from them again!

Date of experience: March 29, 2016

Thumbnail of user kimn29
GB
2 reviews
1 helpful vote
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November 5th, 2015

I buy mostly every year in forever 21 :) the material of the clothing are nice and soft. I've recently bought a few winter jumpers, cardigan and a pair of pjs and all are so warm on the body! Love it, could not ask for more!

Date of experience: November 4, 2015

Thumbnail of user jew2
Illinois
1 review
3 helpful votes
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June 16th, 2021

Worst return policy I have ever seen in a store. Will not be shopping here ever again. Despite COVID and their stores being open for shorter hours they won't accept my return a week late. No other stores have this crappy of a policy. Waste of money for poor quality clothes.

Service
Value
Shipping
Returns
Quality

Date of experience: June 16, 2021

Thumbnail of user lauram536
California
1 review
0 helpful votes
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July 24th, 2018

I placed an order on line with multiple items totaling $160.00. I paid for next day delivery & never received my items. They stated package was left at front door by courier & they would have to investigate. One month later, NO package & they denied my refund.

Date of experience: July 24, 2018

Thumbnail of user cynthias74
Pennsylvania
1 review
2 helpful votes
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December 29th, 2016

I am a forever 21 frequent shopper. I bought my daughter clothes for christmas online to beat the holiday rush in stores. I ordered in november. Christmas came and some articles did not fit. I attempted to at least exchanges, and they refused. Horrible, horrible policy for the holiday for faithful customers. I spent 1000s in this store. Never again. I will make sure to tell EVERYONE I know about this.
L

Date of experience: December 29, 2016

Thumbnail of user judesb
California
1 review
0 helpful votes
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October 29th, 2018

I placed an order more then 6 times and it kept getting cancelled for "security" purposes just deliver my $#*!ing order. The card holder placed the order is it my fault that the order keeps getting canceled? None sense I put the right address, billing number or whatever else I'm supposed to put to place the order. I did everything correctly why the $#*! isn't my order getting placed? Also customer services are so not helpful y'all dont do $#*! on god. I'm asking for help how to fix it how to get $#*! done so my order won't get canceled. $#*!ing disgusting y'all gross me the $#*! out honestly. Unhelpful brats. Have blessed day.

Date of experience: October 29, 2018

Thumbnail of user kynaj
Maryland
1 review
1 helpful vote
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November 26th, 2016

I ordered a pair of boots from them On November 15,2016 and have not received them yet. I was told at checkout that they would deliver in 5 to 7 business days. When I called the company they told me that it wouldn't ship until on the 17th which prolonged my order. Have not received it yet. And the worst thing is it was from site to store. Will never do that again. They are trying to keeping up with other companies and are lacking those services.

Date of experience: November 26, 2016

Thumbnail of user mariaf241
New York
1 review
1 helpful vote
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July 18th, 2019

I love the experience of the store, and spending time trying out each outfit but the pricing (I've noticed) isn't the same when shopping online, regardless if it's the same item or not. Common sense, but why would you buy from the store if it's cheaper online? Free shipping would be nice!

Products used:
Accessories, and tees

Shipping
Quality

Date of experience: July 18, 2019

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Forever21 sells trendy clothing marketed toward younger women.

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