Forever21

These clothes have great style. Very affordable. Not always the best quality but depending on what I'm buying, I'm ok with that. Cute stuff, jewelry too. I like the stores and the website. I even like that they have all size models on the website. Not many (if any) young stores do that.

Want to call? Automated no option to talk to a real person

Try to email - error message

I was a new user but I wont be going back - if they cant have someone to pick up the phone - I dont want to do business

Ill admit, there are some pieces i get from forever21, that seem to be really well made, but they have upped their prices A LOT in the last couple of years... a lot of their clothes are still really sh*tty and have super thin fabric or shrink when they're not suppose to. Their genuine materials collections (leather, suede, etc) are very well made and beautiful, but that doesn't mean they should start charging the same prices for the cheaper versions. Overall, I would say, if you want forever 21 prices with better quality clothes, go to H&M. They are 500X better.

Customer service is horrible. Store reps are even worse, if you have a problem, they will not help you. They do not care, and will inconvenience you in every way, when they made a mistake, and refuse to correct it, apologize for it, or take any responsibility for it, they will hang up on you, call you names, and try to twist it back on the customer, tried to take it up the chain, management does not care or take responsibility either, the company should not be able to do business, I hope they go out of business for horrible customer service and treatment to the people responsible for their paycheck, their customers. Btw you will never get your money back, they owe me over 100 dollars.

I ordered 2 gift ecards from Forever 21... should be called Forever and Ever and Ever...
Still weren't delivered after 4 days! Of course, they sucked the debit out of my credit card instantaneously. Now, how long does it take to send an email? I could have had the card SHIPPED in that time.
When I called to follow-up, the customer service wench was rude, impatient, and had no explanation... except that "sometimes it takes a while to process and ship"
No more business from me!

Cheap clothing with fair quality. But what can you expect for a dress that is the price of a slurpee? Great stuff online and it is even cheaper than the store. Most of the stores have clothing that is ripped up and torn with lipstick all over them. I find it is better to just go to the store and try on the clothes and then realize they don't have your size. Then just buy what you want online and you get it often cheaper with free shipping minus lipstick stains.

Pkg was never delivered to me. Lasership tracking showed picture of someone else's door. Contacted lasership and forever on the same day pkg was supposedly delivered. Both companies are unreliable and useless. Called forever twice but reps are of no help and later received an email saying they are not responsible for stolen pkgs but the problem is my pkg was never even delivered to me. I was home all day. Contacted paypal to get my money back but case is denied bc they received shipment tracking from the merchant confirming that the merchandise was delivered. Even though i submitted evidence that the pic in the tracking is not my door. So frustrating. Was just trying to buy some basics for the fam(leggings, tanks shorts etc). Please avoid no matter how affordable their clothing might be. Not worth the stress. And now im down $50+

I love shopping online at forever 21 because of the great prices and great fashion. The deliveries do take quite long to arrive and the best products are always online which I don't mind but the fact that you can not return certain items like the LOVE 21 range in store is quite a downfall because it takes really long to return the item and wait for it to be sent.

I've wasted 2 days trying to find in the local stores one of the products they advertise on the website. Employees don't have training to support clients properly and their network system doesn't provide accurate inventory information. It was a waste of time on the phone and running from one store to another hoping that I would actually find in store what they have online. Be aware that if you buy their products online and it turns out that you don't like it, you can't return it in the store and you need to pay for shipping it back to their warehouse.

I bought a shirt for my daughter there because she likes france. (It had french citys on the back) I forgot that she had a similar shirt, so i went to return it. They refused to give me my money back, stating that store credit was the only option they had. The staff was rude, inconsiderate, and obviously didn't know their manners. (they laughed when i told them i didn't want credit because i don't usually shop here) Now i am stuck with $25 of there shop card i am forced to use to buy some of their cheap, trashy, horrible clothing. I will never shop here again and i hope they start giving refunds so no one else has to go through their horrible service. Come on forever 21, it doesn't get trashier than this stare.

Love this store/site. The clothes are fairly cheap to good quality, and the prices are cheap. Pretty good, since there are always things going in and out of style! Speaking as an employee of XXI, careful with the seams and buttons, as they can rip easily.

It's not normal that I'd complain about fever 21 clothing and products because I am a very big fan and have purchased a lot from their stores and online too.
Today I received a parcel in which I ordered a yellow/black baseball jersey, when I opened the package i was utterly suprised to see that it was not at all what I'd ordered from the website!
It was meant to be a black and yellow baseball jersey when in fact it was orange and no where near the colour yellow so I'd say not to advertise clothing on your website if it is not its true colour or style as it is in the picture!

I bought a dress online for my daughter, the dress did not fit. So, when I took it to the store for a return the sales clerk said she could only give me $10 for the dress as it had just gone on sale. She then told me if I shipped it back to the company I would get a full refund. Even with the return shipping I would have still received more than the $10, so I shipped the dress back. I then received an email from the company saying not only would they not give me any money for the dress, if I wanted it back I would have to send them another $5.95. I have called and emailed them but to no avail and the customer service rep was incredibly rude. I will never shop with this company again!

Long Story Short:
Ordered Sunday, Delivery Date Saturday, Today Is Saturday (the "delivery" date) and all they have done is made a label so not expected to come until about 2 weeks. Never order online from them. I officially hate this store.

I ordered through online bunch of dresses and I was highly disappointed to see the quality of dresses. They were of so cheap quality with no way matching with the images what were displayed in the website. Complete disappointment and I would recommend not to waste your money on this.

They've wasted over a month, and have yet to refund me the money for a product, which they don't have in stock. I, being a customer, took about 5 minutes to make the payment. They, being a corporation, have taken more than a month, to return the money! Are they actually trying to steal customer's cash?! I'm stumped.

I ordered seven pieces when I received my order 3 pieces were missing. I am being asked to sign an affidavit and then I will receive a refund!
I can't speak with a supervisor because "they always on a call" I told a rep I don't want a refund I want the pieces and they refuse to ship me the missing pieces.
#pissed
#they just lost a good customer

Always a pleasure seeking being to make a beautiful decision. I love this store! The champagne and masquerade is a cosmic designer that pleases the senses and style in a heart's utopian dream... always quintessentially existence in reality.

My sister tried ordering $60 worth of things online and there was a message saying there was an error processing the information. Even though it said error, it charged her credit card multiple times. We tried using my mother's card and it did the same thing. We live chatted with them and they said that we should have just refreshed the page and that it wasnt their websites fault. They didnt bother helping us or even acknowledging the fact that it was their fault. Never ordering online again.

Love the clothes. Horrible customer service. Not very accommodating. They didn't care about their website having issues and their phone disconnecting when you call it- telling you it's Sunday and they are closed on a monday. They told me that I was lying because no one else had reported issues with the Web and therefore they couldn't help me. I love to spend money. Lol obviously this is not the company to do it with. Beware they love to take your money without working for it. Not very accommodating when their own web/phone service malfucntion. Time to spend my money elsewhere.

They sent me the wrong order through the mail. I have called four times now, trying to get a refund and a prepaid shipping label to return the wrong items. It's been a week now and they have not contacted me back. I use to be a loyal customer, but now I will never shop here again.

Bought my daughter an adorable shirt. Washed it according to directions, seams ravelled out and srunk in cold water. Took back to a he store with receipt. Was told they will not take back ANYTHING that has been washed no mater how much it falls apart! My 13 yr old will NEVER shop there again! Horrible policy!

I submitted my order and immediately noticed the shipping address was wrong when the email confirmation came to me. I called twice and was put on hold, no manager came to the phone. I submitted four emails, not one response back. Needless to say, I never received my order and have not received a credit or a response to any of my emails. They keep sending me surveys, I keep filling them out and nothing. Ridiculous experience. Will never order from them again.