Forever21

Very bad experience at forever 21 from Aracey who is standing at the front door. Hello, yesterday unfortunately we decided to shop at forever 21 as usual, when my had to step away to put her mask off since she had a problem with her breathing at this time for a few seconds, unfortunately Ms. Aracey was passing by us she came little closer with a loud tone saying put ur mask on with no please besides her bad attitude, then told her that I will put right now then she started staring at us then I told her that why u r giving us this type of attitude, when she felt little guilty even i am sure about that, when I asked her to get her name she ignored me and she started to walk away i had to follow her with saying Excuse me like 5 times. Finally she stops and gave me her name, that was very bad experience and as far as I know I won't ever go back to that store because of that lady. It will be no business from us or our family members from Kuwait and Saudi.

For awhile I was ordering from Forever21 quite often. Upon my latest order I had an issue. I was confident that they would be able to provide a resolution that made sense. My package showed it was delivered yet it was no where to be found! They said they would check with the carrier. No one ever contacted me back. When I contacted them they said it was delivered to me (It wasn't) and that they couldnt do anything. Now I am out $200. I will not be ordering from them ever again and caution anyone who is considering placing an order. They will NOT help you if you have an issue and it could end up costing you. Not to mention, it's actually a FTC violation for them to deny a resolution.

Either your order is not getting delivered to you because all of a sudden the items are out of stock, or if they do send it to you you're getting the wrong items. Also how do you cancel my order and want me to repurchase but won't give me my credit or coupon back? Canceled credit card with them and will never shop with them again.

This is the second time I've mailed back my return but this time I sent back over $200 worth of items and they keep telling me to wait and I've called 3 times and it's been over a month and they refuse to refund me saying I have to wait 2-3 more days or a week. They are frauds that keep your money. DO NOT TRUST THEM. I will be shopping elsewhere.

Their clothes runs a little smaller then the size chart, think Tweens and young adults. But I have to say very cute and eye catching. It's affordable and something for everyone 12-53 lol! It's trendy and I would like to wear a sweater to feel like 21 again.

I really like your clothes. They match with so much of my other clothes. They are so my style. You guys are amazing at making clothes. Everybody asked where I got my football t-shirt and I said forever 21 and it is not that much money. Your store is my FAVORITE store.

I am a fan of Forever21 but never order online, so I gave it a try. It was turn out Terrible system of delivery I wait for 5 days and checked the status it had been delivered but I didn't find the package. I called back and the staff said wait for 3 days for them to resent if I don't received it they will refund the money. What is the point I paid and order online if I don't received it? I obviously want what I had order and now got to wait for another 10 - 15 days of business days to refund the money that I paid! Never order again! Disappointed.

Do yourself a favor and buy elsewhere I never received half my order have been fighting for 20 days with them and still have not received the rest of my order and have not received a refund! What I did you receive all was returned because of quality!

Alrighty so me and my sister ordered 10 items in total and i've been waiting for 2 weeks by now and yet they still added +8 more days. There's so many forever 21 stores near me still they picked it from Los Angeles. I lived really far away there. And it's ridiculous when they said the shipping days would be "5-10 days." BRUH it's been two weeks by now. My friend also complained because she order their clothes and it came a month later. Forever 21 needs to literally check the reviews and fix the shipping and returns. If they want a good review for their store, they have to fix it and earn it!

I did submit an order which they claim it was delivered. I have not received the order and they refuse to issue refund or replacement. Placed on hold by jacey to talk to supervisor ian both were not helpful

I got my first order in 3 days. My second order, they changed the delivery date two times. When I tracked my package they actually came to my state, but then went to another state the next day. The first order USPS delivered, but my second one FedEx is delivering. This is just terrible. I bet they are going to change the date again.

It has been a month since I returned my product. Haven't received the refund yet. When I placed the order, it got delivered in three days. When I asked them that I didn't wish to keep the product, they collected it the very next day. In the mail which they srnt, they said that i'll receive the refund in 10-15 working days.
I am not shopping from this site ever again.

I ordered some items online for church Easter sunday, first the item was late getting to me and when it got their the shoes that I ordered and the shoes that I received was completely different. I called customer service and was told that I cannot return the item because there was no tags on the shoes, I explained that the shoes did not have any tags when I received them. I don't understand how this was OK because they send me the incorrect shoe, my receipt description says one thing and the shoe that I received is a different order number. I will never order anything from this store again, that was unacceptable, now I am stuck with a shoe I would have never order in the first place and its not even my shoe size. Furious.
DC... Delaware

The customer service was terrible especially the lady with the accent and when I called again the man was rude. I was suppose to get a refund because my order got cancel and I even had the email stating that I would receive my refund. I called several time and request to speak to the manager. I was on hold for over a hour and never got to speak to the manager I will not spend my hard earn money on this website anymore since I their are other websites that I can buy clothes from I use to love this store but now itS clothes are poor quality and customer service is very rude. I will tell everybody I know to stay away. I will put it on my social media accounts and my YouTube. Horrible company!

I don't know why most of the online shopping website not care about the products users order I simply order blue skirt for my girlfriend but when I got delivery skirt was in red color. What the $#*! was, tell me how people trust on this kind of company.
One of my friend already alert me about forever21 but I was placed order because my girlfriend like the skirt most.My friend suggest me http://robecart.com is better place to order. New website but latest trendy dresses at very low price and customer support is awesome with 365 days return policy. And I was placed again but now on robecart.com and unbelievable service fast delivery and more important they deliver same dress which I was salect. Thanks Robecart and goodbye forever21.

I ordered online and put my apartment address (which is not hard to find at all). Yes, I live in an apartment complex, but all doors are clearly marked. Apparently it was an undeliverable address (which I was notified of after the fact that it was sent all the way back to the warehouse in LA). The only reason I found out about the status of my order was because I called Forever21 to see what was going on– no emails were sent to me. I was then informed that it would take another 9 days to re-process the package and in addition to the days it takes to ship. On top of this, I would have to pay for shipping again and wait another week. I ultimately decided to cancel my order (no shipping cost refund). This company is bull$#*!.

My top is breezy and fitted enough to appreciate my figure without sticking to my body. The fabric is thin yet not see-through, and the mesh at the top of the back and shoulders is soft and unnoticeable to the skin. The perfect black shirt to wear in hot weather, it lets the air flow though without trapping the heat. Love it.

I ordered a pair of shoes and they were sent in the wrong size. I called customer service and they said to email photos and the item number. I emailed customer service about them and they said email pictures. I had already sent the photos but I did as they said and emailed them the photos again. Then they tell me I can't return them cause it's been to long and showed me the receipt. It was a completely different order without any shoes on it! I emailed back and again they said send a picture of the shoes and tags. I did so again and am getting very frustrated. I mentioned in every email that I attached photos of the shoes, do they not read the emails? They still have yet to respond and it's been a week.

Ordered from forever 21. Standard shipping. 8 days later still have not received my order. And no estimated delivery time. Ridiculous. Ordered from Victoria secret same day had it in my hands 2 days later same standard shipping. Last time I will purchase from forever 21.

I don't understand all the bad reviews on this place this just has to be the best shopping place ever. If I could live in forever 21 I would. Everytime I go there is something that I want. They deliver everything on time. It's the best. They have the best clothes and shoes and plus they always have a sale on something.

The worst of the worst! Purchased clothing online for my teenage daughter. Apparently the teens love the look of the clothing. However the quality is "shabby", Wal-mart makes better clothes. I went to return the items, only to be surprised by the fact that I have to paid for return shipping and will not get my original shipping costs or return shipping refunded. In fact, I won't get a refund on anything, just a store credit! I can't return the items to the items to the store either! The CS rep kept saying "I understand"... you understand What!?, that your store is a scam! She wouldn't let me talk to a supervisor and when I asked for the corporate number, she hesitated. I looked it up and called the number several times, pressed every department and each line automatically disconnected me. Is this store legit? Who has such policies and what major business does not answer their phones. I think they are a big scam!

I bought few stuffs online, when I received my items I tried it on they didn't fit me properly. So I went to the store to exchange or return they didn't accept it that is because it is a final sale. At least I asked them can I change it to a different size they didn't even allow me to do that. They could have at least let me exchange it to a different size or a gift card.

Why does forever 21 not have clothes for people plus size and up! Big people like to look cute to! Now I gotta go shop at sears! Stupid store! I spend hundreds of dollars and I find out outradegous that I can't fit anything in the store and was told it was because I was to big!