• FormSwift

FormSwift

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Overview

FormSwift has a rating of 1.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 80th among Legal Documents sites.

  • Service
    43
  • Value
    43
  • Shipping
    17
  • Returns
    28
  • Quality
    35

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate FormSwift?
Top Positive Review

“Quick and efficient customer support”

E A.
5/24/19

As everyone else here, I assumed this service was free until after I'd already finished my document and was ready to download. Luckily, they have a 7 day free trial period followed by an automatic charge. Somehow, I must have accidentally signed up for the wrong membership so instead of 7 free days I was charged the full annual price (not sure how this happened but I think it was probably my fault, rather than a glitch in their system). After reading the word 'scam' a lot here, I was scared about contacting them. However, they repaid me in full immediately with no problem. Still only 4 stars due to the time I wasted creating my documents thinking this was a free service, only to realize at the end that it was not. Customer support was good though, definitely not a scam!

Top Critical Review

“The 7 day $1.99 trial costs $34 after 7 days”

Jim W.
8/30/24

Charged my bank account without my authorization. Wished I researched these reviews before getting snookered. Hopefully my credit card company will not pay the bill. I thought there were laws to put scammers like this in jail. If I lived in CA we would meet in court. With thousands of complaints at the BBB you would think the California Consumer people would jail these crooks.

Reviews (185)

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credit card (33)
Thumbnail of user ce195
Georgia
1 review
0 helpful votes
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September 18th, 2023

I would not recommend using this company! I called to cancel my free trial, verbally confirmed and was charged the next week! When I emailed to explain my issue, the customer service rep was very rude and short. Unacceptable!

Thumbnail of user shelleysealy69
Kansas
1 review
3 helpful votes
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July 6th, 2023

They actively engage in deceptive sales practices as evidenced by the number of formal complaints filed against them with BBB and other online review sites/services. FormSwift has deliberately made canceling their "Free Trial" product/service cumbersome and nearly impossible and will not refund.
A "service" that is pre-billed should be cancellable, and they are not.
A reputable company wouldn't rely on deception and I prefer to do business with companies that reflect integrity.

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Thumbnail of user psulm
Washington
4 reviews
22 helpful votes
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June 29th, 2017

Once you convert your document, you never have "ownership." You are denied editing permissions in Word. You may only edit thru their site. They control emailed documents - my recipients could not save OR EVEN PRINT the documents from this trashy company.

They installed malware controlling my homepage!
Just unprofessional, unethical and deceptive start to finish.

Thumbnail of user kobya1
Tennessee
1 review
1 helpful vote
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September 29th, 2021

But as others have mentioned, you fill out the supposed free documents, and after minutes of inputting the information and go to print or download the documents, they make you sign up for a subscription. Whatever, $2 is what it is. If they actually advertised it being $2, I probably would've picked them anyway for being honest. Oh well. I see coming on here people had a problem with still being charged. Thankfully I did cancel my subscription right away, and I did also take a picture of my cancelation screen letting me know I successfully canceled. Try it formswift, you will lose. Beware all

Thumbnail of user danielles128
Tennessee
1 review
2 helpful votes
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August 28th, 2017

I needed to write a letter of recommendation, logged onto FormSwift.com and completed the document with ease. I read the terms of the site and got to use it completely FREE as stated. When I went to cancel the cs rep was quick, professional and didn't try to sell me anything when I stated I only needed the one form.

Tip for consumers:
Read the terms of use or ask a customer service rep if you have questions.

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Quality
Thumbnail of user jonnyk14
California
1 review
0 helpful votes
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August 25th, 2021

Maybe it's because I have a Mac or am using it on a chrome browser. Maybe it's because I only did the free trial, and not the $75/month version. Regardless, this tool is not intuitive, it's extremely glitchy, and so frustrating to use. I wish I had started my project on something else or even just built a new doc from scratch.

Thumbnail of user yevgeniyk2
Washington
1 review
0 helpful votes
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February 1st, 2019

I created a document and hastily checked out under the "one time fee" option... After realizing i made a mistake i tried to contact them and have them switch it to a subscription plan the would not budge. They pretty much said: HAHA, we got your money sucka!
Very lame, stay away from this company!

Thumbnail of user yugeneb
California
1 review
1 helpful vote
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April 10th, 2023

Not a fan of them pretending they will give you free forms and then you can't even download anything you spent your time making unless you pay them. Not a good way to do business. Change the language of your offer.

Tip for consumers:
Not a fan of them pretending they will give you free forms and then you can't even download anything you spent your time making unless you pay them. Not a good way to do business. Change the language of your offer.

Products used:
None

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Value
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Thumbnail of user paulr2563
Colorado
2 reviews
6 helpful votes
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March 17th, 2023

They can probably produce decent documents, but they completely misrepresent their service by saying several times before you begin filling out the form that it is FREE, FREE, FREE! It is not. It is a relatively expensive subscription service that they hope you will order and forget about until a year or so later and they have taken a bunch of money out of your bank account for a couple of documents you wanted last year. This is a business model that just takes advantage of people. Don't believe anything they say, because they are not a company you would want to trust. Just say no to this company.

Thumbnail of user dano36
California
3 reviews
19 helpful votes
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March 20th, 2023

I just wanted a simple w9 form to print out. I google this, came across their site, then they forced me to put in my email and password to register in order to print, implying that creating an account is free, you need a subscription. Well it's not. I was deceived into giving my email and wasting my time filling out this w9 when all I want is a place to print it out. Scammy!

Thumbnail of user emm54
Florida
1 review
1 helpful vote
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May 23rd, 2023

Do not buy from this company. They are the biggest thieves, and if they could, they were empty out your bank account. They will not give you your money back even if you didn't use their products they are the biggest liars and scams. Please be aware from using them or their services.

Tip for consumers:
There a scam, and they take your money

Products used:
Nothing they are thieves

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Thumbnail of user natzjr2
Washington
1 review
1 helpful vote
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May 26th, 2023
Verified purchase

They force you to create an account and do a "free trial." Well, I cancelled my "free trieal" and still got billed $89 for a service I didn't want to keep. I contacted support for a refund, and they denied it. They are an absolute rip-off.

DO NOT SIGN UP for this service. You'll regret it.

Service
Value
Quality
Thumbnail of user mandig9
Illinois
1 review
5 helpful votes
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January 22nd, 2020

I used FormSwift last year and it worked ok, I was supposed to be on the yearly subscription but was still charged the $29 something a month and was told I didn't qualify for the cheaper $8 a month one. I tried getting on to do my 1099's for this year and was not able to sign in. I called for help and was told their website only works with firefox. So I switched computers with one that had firefox and it still did not work. After hours of trying to get it fixed they could not get me logged in. When I called back as instructed, a very rude women told me there is nothing else they can do to try to help me I needed to just wait a day or 2 and see if the reset email comes through. She also explained they are very busy and didnt have time for this. THIS is your job! And as a business owner I dont have days to wait around for an email that I can almost guarantee will never come. Do not use this company.

Thumbnail of user jamesa438
Colorado
1 review
2 helpful votes
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May 16th, 2018

The oldest trick in the book, promise you something is free, get you to go through the work of filling out all the forms, then not give you the product/service until you enter your credit card and get charged for something.

Thumbnail of user mikez89
Pennsylvania
2 reviews
0 helpful votes
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February 22nd, 2019

They offer a one time free print out after I logged out because they want to charge a monthly fee. The print out is not formatted to fit page and runs off the sides. Now I am to pay to get another print out. False advertising, nothing free except a trial.

Thumbnail of user kenw90
Illinois
1 review
1 helpful vote
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April 12th, 2017

I needed a quit claim deed, and a friend recommended FormSwift.
I was somewhat skeptical, but since a friend had recommended the site- I gave it a try.
I can't tell you how easy the process was. Quick, easy to navigate, and I will use them again if needed. Thank you!

Thumbnail of user curth41
Georgia
2 reviews
3 helpful votes
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December 14th, 2022

They make it sound like it is free but it's not. They have you fill out your form but unless you sign up for a plan they won't let you save it. I just wasted 2 hours of my time only to find this out. You can cancel the plan later, but it is still VERY misleading. They should say you need to sign up for a plan, UP FRONT!

Thumbnail of user sherrien3
California
2 reviews
1 helpful vote
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July 18th, 2017

I was in a hurry this am to download and edit a pdf so I could get it out to a client. What a breeze it was going through FormSwift. I was able to meet my deadline and this process was so simple, from start to finish. Tx FormSwift!

Thumbnail of user thomasv244
California
1 review
1 helpful vote
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April 8th, 2020

I completed my document and when I tried to share it, it said you have to pay. So I tried sharing it to my own email, and it said it was sent, but it never sent. Additionally, when I clicked back to my document, all my work was gone. The customer service number does not exist. I hope this company gets more reviews like this so people stay away.

Thumbnail of user rebeccag168
Massachusetts
1 review
0 helpful votes
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January 24th, 2019

They will bill you monthly even if you don't authorize them sign up for the service. (BTWI'm a lawyer.) When my credit card continued to show bills, I contacted them to cancel and they said they had no record of my account or credit card. It required 2 additional calls and a conference call with my credit card company to cancel service because they were working off old credit card number. In the meantime, I was billed continuously for months. NIGHTMARE.

Thumbnail of user bradd194
California
1 review
2 helpful votes
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October 14th, 2019

I spent about 15 minutes filling out a form, then when I wanted to download, I was told I needed an account. Signed up for an account, then was told I had to provide a credit card for a "free trial" this was not disclosed at the start.
I should have been asked to set an account and enter a credit at the start, not the end after I had already wasted time.

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Thumbnail of user mitzis5
Colorado
1 review
0 helpful votes
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September 3rd, 2017

I loved that this was so quick & easy! I was not sure that this was going to be easy. Everything is so simple to understand & fill in! I have recommended this site to several friends & family members.

Thumbnail of user tlewisschosger77
New York
1 review
1 helpful vote
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September 1st, 2023

I tried to reach out their chat service for assistance on setting up a document (as their process to create a document isn't as user-friendly as they claim). The rep I spoke to was rude and condescending. She was unhelpful and threatened me after I told her such. I understand they are not legal advice however their entire platform is creating documents and she refused to even try to help as it was the end of her shift. I would never recomend this site for any service as the customer service line is just as bad to talk to.

Tip for consumers:
Their formatting isn't easy to use or customizable as they claim

Products used:
Their document creator

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Value
Quality
Thumbnail of user ct277
Florida
1 review
2 helpful votes
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December 31st, 2019

I filled in the advance directive form which worked great until the end when it asked to create an account. I put in my email and password and then would not allow me to sign in. I even used the forget password option but it did not send an email for me to sign back in. I wasted 17 minutes fillng out the form and now I am concerned my personal info is on their database which I cannot access.

Thumbnail of user kriss532
California
1 review
3 helpful votes
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August 30th, 2023

I signed up for their free seven day trial. I tried to cancel it before the seven days. It popped up a notification that said keep enjoying it and will send you an email to cancel it. They billed me on the 30th and that was the day I was supposed to be able to cancel it. I called customer service. They refused to refund my money and even though I paid for it they immediately canceled my subscription. Do not use them. This company is a scam.

Tip for consumers:
Do not use his company they’ll just steal your money

Products used:
Employee handbook

Service
Value
Returns
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Jamie S.
Typically does not respond to reviews

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