• FormSwift

FormSwift

Write a Review

Overview

FormSwift has a rating of 1.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 80th among Legal Documents sites.

  • Service
    43
  • Value
    43
  • Shipping
    17
  • Returns
    28
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
12
See all photos
How would you rate FormSwift?
Top Positive Review

“Quick and efficient customer support”

E A.
5/24/19

As everyone else here, I assumed this service was free until after I'd already finished my document and was ready to download. Luckily, they have a 7 day free trial period followed by an automatic charge. Somehow, I must have accidentally signed up for the wrong membership so instead of 7 free days I was charged the full annual price (not sure how this happened but I think it was probably my fault, rather than a glitch in their system). After reading the word 'scam' a lot here, I was scared about contacting them. However, they repaid me in full immediately with no problem. Still only 4 stars due to the time I wasted creating my documents thinking this was a free service, only to realize at the end that it was not. Customer support was good though, definitely not a scam!

Top Critical Review

“The 7 day $1.99 trial costs $34 after 7 days”

Jim W.
8/30/24

Charged my bank account without my authorization. Wished I researched these reviews before getting snookered. Hopefully my credit card company will not pay the bill. I thought there were laws to put scammers like this in jail. If I lived in CA we would meet in court. With thousands of complaints at the BBB you would think the California Consumer people would jail these crooks.

Reviews (185)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (33)
Thumbnail of user angelawilson1971
Texas
1 review
0 helpful votes
  • Send Message
October 6th, 2023

First, I will say this as far as their forms everything was great! Now to the issue, I signed up for their trial service. I requested to be notified when the trial was ended so that I could determine whether or not to continue the service. I didn't receive a reminder so in turn I ended up being charged $37.00. Asked for a reminder that was never received. To me this is fraudulent on their part. They can see the only time I used it was that 1 day. Highly disappointed in their decision to not refund my money. Never will I do business with them again! I was also told that they continue to sendy payment through even though it didn't go through the first time, greed simply greed!

Tip for consumers:
This company refuses to give refunds!!!

Products used:
I used the forms

Service
Value
Returns
Thumbnail of user richardl2370
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2022
• Updated review

Loosing $40 x 5 months at least. Bank of America won't dispute more than two months past. I agreed to their terms by clicking and buried in their statement was an automatic subscription notice.
I couldn't review my bank statements as I was flat on my back for 42 days with a brain bleed. I was lucky to pay the statement. Now I notice the monthly charges.
I would call it dishonest, deceptive and underhanded. Do no business with such.
I did one form and updated it once..

Kept billing after I wanted a single form
August 2nd, 2022
• Previous review

I wanted to use them once. They chatrged me monthly $40 for at least 7 months before i caught on. I was in 4 hospitals and lucky to be able to pay bills and taxes. 42 days on my back. They just happily kept taking my money. When i called they credited me for 2 months before I was hung up on.
Scoundrels

Products used:
two forms used in 8 months
they subscribed me with an obscure note in the terms of agreement.
Then they charged me $40 per month until i caught on. Scoundrels

Thumbnail of user mikeb957
Florida
1 review
1 helpful vote
  • Send Message
August 20th, 2019

I needed to print out some applications and found them online. In order to finish it requested my credit card for the 1 week free trial. I wasn't impressed by the site so I submitted a cancellation request. I didn't pay attention after i sent in the request and saw 3 months later I was getting charged $30/mo for nothing. I sent a message to the billing department asking to cancel and refund, never responded. Saw a charge the next month, messaged again and got no response. When they switched the contact us portal to an actual email I finally received a response with 3/9 months payments back and they never responded after I asked for all of it back. Good business

Thumbnail of user aaront555
Nevada
1 review
2 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

The business model isn't to provide a service.
Those programs are already written.
The business model is to hope people forget to cancel their trial ( usually here for a single document)
They steal money and hide behind legalese for even small charged so they don't care about customer service.
I canceled on Day 7 and they claimed i would only be eligible for a refund if i signed up by an arbitrary day, 56 days before learning it existed ( Aug. 1)
They care about maximizing profits even with funds from people who don't want it.
If someone doesn't want your service...why would you keep their money?
Why would you steal my money knowing I didn't want to continue?

Thumbnail of user benp683
Georgia
1 review
0 helpful votes
  • Send Message
August 1st, 2022

When I searched on google for templates it automatically popped up and I started entering all the details and spent 30 minutes creating meeting minutes only to know that I need to provide payment details. If it had mentioned anything about payments up front I would not have wasted 30 minutes and provided lot of details. Deceptive practise shows this is a really BAD company and need to stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user wilsono11
California
1 review
1 helpful vote
  • Send Message
August 15th, 2019

Bunch of crooks, need to be kicked out of the bay area. Seriously popped up on google as a free pdf file service to fill out docs. Nope as soon as your done typing all your info and want to save, bam! The want credit card info and you have to cancel the service to not be charged. Straight jokers, we don't need companies who lie in the bay area. Please leave, you guys suck.

Thumbnail of user cliftonh21
Georgia
1 review
1 helpful vote
  • Send Message
August 29th, 2017

Needing legal documents for some personal and business matters, I can't explain how wonderful Formswift was. Now mind you to get a normal lawyer would have cost me a couple of hundred dollars due to the timeframe i needed this done. So being tight on money I did search for a free document. Many people say it is a bait and switch when it is free, but you are offered a trial period, but think about it, a free trial vs a lawyer. I will take the trial even if it requires my card, all you have to do is cancel within 7 days and no charges. Simple, but for the rate of 40 a mnth, that is cheaper than a lawyer for on call documents (as long as they are available). The conversion services are great. Give it a try, and if you have any problems, just contact customer service, they will get right on it.

Thumbnail of user deborahs1144
Arizona
1 review
2 helpful votes
  • Send Message
December 2nd, 2020

I was in a rush to create a professional bill of sale and landed on Formswift.com. In no time at all my document was ready for printing. If I were a professional company in need of these types of services I would be subscribed to Formswift without a doubt. The ease of access and document organization is a time saving tool. The Support staff are also customer oriented, as they should be.

Thumbnail of user jeanettel7
New York
1 review
3 helpful votes
  • Send Message
September 15th, 2016

Looked up PDF writing to complete my quiz. This comes up, first thing it said that it was free and very easy to use. I use it and do my exam for an hour only to finish and find out I cannot get my work without entering my credit card information. I would have loved to get that information in the beginning

It's just wrong and doesn't make me trust this company

Thumbnail of user lm116
Texas
1 review
6 helpful votes
  • Send Message
June 5th, 2017

Formswift pretends to be a free and easy to use online PDF editor. However, after your first PDF edited Formswift demands that you sign up for a "7 day free trial" account, after which they automatically begin to charge you. Worse, if you refuse to sign up they delete all of the changes you had made to the PDF. Formswift does not warn or otherwise inform you of the data deletion or the limit on PDF saves.

This is unethical business practice, and I have no doubt all other interactions with the company will be similar. Please use another option, and don't give Formswift your business.

Thumbnail of user brittanym68
Ohio
4 reviews
3 helpful votes
  • Send Message
March 16th, 2018

I used this website back in early 2017 for a one time charge of $1.95. Unfortunately a few weeks ago I caught a charge to my account of $29.95 in which I called the company. I found out I was charged this $30 a month since I had "signed up". After few phones calls I have received a confirmation email that they will reimburse me for 3 months. THREE? I was charged for 9 months without knowledge. Each time you call they won't give you any answers just continue to state they will pass it along to a supervisor. I have such a headache now I am not even going to waste my time arguing with them. Just wanted to be able to give future clients a heads up to be careful.

Thumbnail of user catrinab8
Texas
1 review
12 helpful votes
  • Send Message
March 5th, 2020

After first completing a document that Formswift made fillable, that I thought was "free" as they advertise, I then had to sign up and give them my cc info to get the document that was being held hostage.
Then once I did this, the pdf is too large to be downloaded.
Their suggestion? Print it out and complete by hand!
What a joke of a company whose premise is that they've made documents fillable to ease completion.

Thumbnail of user josephw239
New Mexico
1 review
0 helpful votes
  • Send Message
January 28th, 2019

They are not straight forward with there pricing and plans. They make it seem like you are paying for one thing at a lesser price then will charge you in some other way. Usually use a tactic of trail versions, then making you pay for a premium plan. I personally will not do buisness anymore with a company that tries to take advantage of others

Thumbnail of user jimr133
Colorado
1 review
1 helpful vote
  • Send Message
April 5th, 2017
Verified purchase

Called and got a live person. Also they lived in the U.S. and spoke English. They also had excellent knowledge, great sense of humor and oh, by the way solved my problem to my extreme elation. I am impressed.

Thumbnail of user chadl99
California
2 reviews
4 helpful votes
  • Send Message
May 21st, 2019

You advertise an account is free, but then try to charge $60 after creating an account. That is not free and is deceptive. Not only that, but you will waste 30 minutes of your time filling out the form. Dishonest and deceptive marketing. It even states creating an account is free and will allow you to print your file.

Thumbnail of user randyr152
Texas
1 review
1 helpful vote
  • Send Message
July 17th, 2019

I needed a bill of sale so I found formswift.com on line & gave it a try. I think it was advertised to be less than $2 but apparently, it's a recurring, auto renew, every month. I just received a 2nd hit on my card for $30! I was able to cancel but not before they stole 60 bucks from me... don't let it happen to you!

Thumbnail of user graces88
Texas
1 review
2 helpful votes
  • Send Message
January 22nd, 2018

I keep on saving the file that I type to word and can't save, can't print and can't even email it. Please don't subscribe you will just waste your time. Trust me, it's a waste. I have no choice to use one star if there is zero star I will put zero.

Thumbnail of user jovinn
Canada
1 review
0 helpful votes
  • Send Message
December 16th, 2020

I came here under the guise that it was free from the website. Worked on an assignment without any indication I had to pay to export, then when I tried to export, everything got deleted and I was forced to pay a fee. A scam, don't waste your time on it. Save tool does NOT work.

Thumbnail of user monical114
Missouri
1 review
0 helpful votes
  • Send Message
September 21st, 2018

They have been charging me for almost a year. $39.95 per month! I had no idea I signed up for a monthly fee, and they NEVER sent any receipt or any reminder that they've been charging me. They said the charge agreement appears in #6 of terms and services. Who reads Terms and Services? Do not sign up.

Thumbnail of user pedrom126
Massachusetts
1 review
1 helpful vote
  • Send Message
December 6th, 2019

I try pay with 2 cards and they say "Error! An error occurred with your card. Please try again or try another card. C: 422 This transaction has been declined. And when i check my bank account they take 1.95 2 times. And they dont give me the documents.

Thumbnail of user janiceg44
California
1 review
3 helpful votes
  • Send Message
March 21st, 2017

I got a form from Formswift and for months afterward they automatically deducted money from my account. Hidden scam. This was never disclosed to me. Obviously, I would not have agreed to this. They now say they will only refund a portion of my money. Beware and check your account for recurring charges!

Thumbnail of user shannont29
Texas
1 review
1 helpful vote
  • Send Message
March 16th, 2017

I chose Formswift because I just needed a template to create a contract. Formswift offered a free trial, which saved me a great deal of money from going through a lawyer. Well, I forgot to cancel before my free trial ended. So when I saw the monthly fee appear on my bank statement, I called their 1-800 number. I talked to Jason, who was very helpful to cancel my membership. There was no speeches or time to pressure me into keeping my membership. I then thought to ask if it was possible to get a refund for the amount I was billed, even though I was the one who didn't cancel on time. I was a bit embarrassed, but Jason told me it wouldn't be a problem. I received confirmation e-mails showing my account was cancelled and I was being reimbursed.

That was a great customer service experience. I will definitely recommend you guys to all my friends and family!

Thumbnail of user jessical418
California
1 review
1 helpful vote
  • Send Message
September 29th, 2018

After spending an hour and a half on my "free" document I can not retrieve it without paying something. Deceptive advertising and a huge waste of time, except that I photographed the images and created my own document.$1.95 is not a bad price, but one should know at the onset that you can not retrieve your document without paying.

Thumbnail of user zeec2
Massachusetts
1 review
1 helpful vote
  • Send Message
December 5th, 2017

Needed to convert 2 page PDF to Word. The end result was garbage - still had all sorts of embedded formatting - making editing in word impossible. I had an old Mac with old Adobe Pro, and it gave me 3/4 of what I needed. When my overseas admin came to work, she used her full Adobe to convert it to the Word doc I expected from Formswift. For example, Adobe PDF had locked a picture with its caption above and descriptive info below into a single pic. It was not until Adobe unlocked Adobe that I had 3 separate pieces and full edit capability. Formswift is a joke as an Adobe to Word converter.

Thumbnail of user johnh4652
Minnesota
1 review
0 helpful votes
  • Send Message
January 10th, 2021

What a waste of time, I hate when companies are not up front about a price then waste all your time filling everything out to find out the price at the end. Make it clear before wasting peoples valuable time.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We are a cloud-based service that enables individuals and businesses to easily customize, sign, and download popular business, legal, or personal forms.

Company Representative

Thumbnail of user kyungdukr
Jamie S.
Typically does not respond to reviews

How do I know I can trust these reviews about FormSwift?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FormSwift?