• FormSwift

FormSwift

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Overview

FormSwift has a rating of 1.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 80th among Legal Documents sites.

  • Service
    43
  • Value
    43
  • Shipping
    17
  • Returns
    28
  • Quality
    35

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate FormSwift?
Top Positive Review

“Quick and efficient customer support”

E A.
5/24/19

As everyone else here, I assumed this service was free until after I'd already finished my document and was ready to download. Luckily, they have a 7 day free trial period followed by an automatic charge. Somehow, I must have accidentally signed up for the wrong membership so instead of 7 free days I was charged the full annual price (not sure how this happened but I think it was probably my fault, rather than a glitch in their system). After reading the word 'scam' a lot here, I was scared about contacting them. However, they repaid me in full immediately with no problem. Still only 4 stars due to the time I wasted creating my documents thinking this was a free service, only to realize at the end that it was not. Customer support was good though, definitely not a scam!

Top Critical Review

“The 7 day $1.99 trial costs $34 after 7 days”

Jim W.
8/30/24

Charged my bank account without my authorization. Wished I researched these reviews before getting snookered. Hopefully my credit card company will not pay the bill. I thought there were laws to put scammers like this in jail. If I lived in CA we would meet in court. With thousands of complaints at the BBB you would think the California Consumer people would jail these crooks.

Reviews (185)

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credit card (33)
Thumbnail of user liammadiganfried
California
1 review
2 helpful votes
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July 2nd, 2023

I had canceled my service about 4 days before the payment was due, and yet they still charged me for the next month, saying they hadn't received any notification of my cancelation. They refused to refund my money for their product I did not use in the month I was billed for. Predatory service, there are plenty of free or less expensive substitutes for all the services they provide.

Tip for consumers:
Once they sent their own message, they completely ignored any followup.

Products used:
PDF filler

Service
Value
Quality
Thumbnail of user sheilag90
California
2 reviews
1 helpful vote
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July 19th, 2018

There are other ways to Esign documents. I got ripped off. I canceled "my subscription" but I'm waiting to hear back after leaving a voicemail asking for confirmation of cancellation as well as asking them to delete my credit card number from their system. Too much hassle for something I can't even remember using!

Thumbnail of user bellag27
Texas
1 review
0 helpful votes
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May 11th, 2020

We are students and signed up to fill out one form and paid to have a pass for one day. We never received a confirmation email on our purchase let alone any other email from them. I went back on their website to look for a receipt a couple days ago and I couldn't find anything so I called the bank. They had been charging us $33 a month for the past three months without informing us. We have no emails anywhere telling us they were charging us. I even chatted with them to ask for receipts of them charging us 4 days ago and I still have nothing from them. They took $100 from us without telling us. I wouldn't trust them every again it is better to use a different site.

Thumbnail of user juliav39
New York
1 review
0 helpful votes
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February 2nd, 2019

They incorrectly charge me for the services after a year since my account was canceled. I called them to find out what is that charge for, and the person on a phone was the meanest person I ever spoke with! Extreamly rude and unprofessional! Instead of explaining me why did they charge me, she yelled at me that I have to listen to her more careful and hang up on me!
Still have my charge on my account that I have to dispute through the bank now.
Dont deal with them! There tons of companies that can give you good service and customer support.
THEY ARE HORRIBLE!

Thumbnail of user jessek55
Colorado
1 review
5 helpful votes
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April 5th, 2019

They said the template was free, but it wasn't. What a waste of time. I would have been willing to pay for it, but it is annoying to spend time on something while it says it's free, to then be asked for money.

Thumbnail of user matthewb431
Virginia
1 review
0 helpful votes
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July 11th, 2019

I had to send a test to my college professor in pdf format. I simply join the free trial, converted my images to pdf, saved an extra copy on my computer, and sent it to my professor. Very quick and easy. Then, I immediately cancelled my subscription so I wouldn't be charged (and wouldn't forget about it)

Thumbnail of user tinag540
Arizona
2 reviews
1 helpful vote
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July 27th, 2020

Just went onto the FormSwift FREE website (so they claim) and filled out all the required information. When completed they asked for my credit card information and wanted $5.95. What happened to the FREE templates.
STAY AWAY from false marketing!

Thumbnail of user justinm1022
Texas
1 review
3 helpful votes
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March 22nd, 2021

This company is trash they lie and steal from there customers and all of these good reviews they have are fake they paid there employees to make good reviews. They are not FREE and they will take your money but they cannot keep it if you request a refund, do not let them say they can only refund 2 charges because they have to by California law refund every penny if you request it.

Tip for consumers:
Don’t use this site there are much better sites.

Products used:
I worked for this company and I have used there service and they are trash.

Thumbnail of user joesephj4
California
1 review
0 helpful votes
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June 14th, 2022

Don't deal with this comapny. I wanted to downlaod a form for about five or six dollars, and ended up with a $37 a month 'subscription that i neither requested nor wanted. I must have missed something in the fine print. And: I'm finding it very hard to cancel the subscription. I may habve to change my charge card to keep them from sucking me dry. Parasites!

Thumbnail of user stevem204
Texas
13 reviews
29 helpful votes
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September 15th, 2016

So. I was simply trying to print a W9 Form for a vendor.

FormSwift looked quick easy and free.

But no.

I filled out the form, complete with electronic signature (mistake) and then they wanted a credit card number to download the form

Yep. I do call that a scam.

I felt like an idiot when I went to the irs.gov site and simply downloaded a fillable printable W9 that took less time than the Scammers at FormSwift.com

So. Lesson Learned.

DON'T USE THE SCAMMERS FORMSWIFT.COM

Thumbnail of user ladonnab14
Maryland
1 review
8 helpful votes
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January 15th, 2020

I canceled my account during the trial I still had to pay $1.82 so its definitely not free! After canceling I got a confirmation email saying NO FURTHER charges would be taken from my account and the next day BAM they took $29.95. So I called and spoke with "Kari" and she said she couldn't see the charge and asked if I was sure it was formswift! It says formswift.com right next to the charge on my account so yea I'm very sure! I better get my money back!

Thumbnail of user joshuas721
Florida
1 review
1 helpful vote
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May 2nd, 2021

I signed up for this service to get a couple forms just like everyone else did. The first month for a dollar 99. At the end of the first month if I didn't contact them or cancel they would sign me for the year contract for a little over $70 in which on the 30th day just like promised they signed me up. I called and canceled thankfully I cought it on my bank statement and Lynn took it off my account as promised. I was a little worried at first with the over 300 negative comments of this happening to other people who didn't take actions for their responsibilities. And now has a year subscription to form swift. Haha don't let negligence on your part reflect on their company! Grow up America

Thumbnail of user carlw318
California
1 review
4 helpful votes
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April 21st, 2021

All too common internet company that offers free service - only to find out that after completing document there is charge for the service.
On call with company rep - tells me that there is a "FREE" option, of course the free option is does not show up with the other pay options
Company rep's response when I register complaint is that "I came to them" typical misrepresentation of truth - I went to them because they advertised free when free really meant a charge
I STRONGLY RECOMMEND AVOIDING FORM SWIFT

Thumbnail of user donaldt54
Sweden
3 reviews
4 helpful votes
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April 5th, 2017

Most $#*!ty marketing, $#*!ed support and ignoring all issues I had. Just a product of my dream.
If you want save nerves, money and health - avoid this "service".

Service
Value
Shipping
Returns
Quality
Thumbnail of user irinas60
Illinois
1 review
8 helpful votes
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April 10th, 2020

It said forms are 100% FREE. Not true! After filling out my document for 20 minutes, they asked me to pay $59 to print or export the form! It's a trap. Don't use this company!

Thumbnail of user moisesm56
California
1 review
0 helpful votes
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May 15th, 2021

I cancel the membership before 7 day to prevent monthly payments because I never was able to used or print any forms so was a wasted time try to used, so a cancel and they keep charging for monthly fees, I try to contact and they said the same from all other that they don't have any record thet I cancel

Thumbnail of user marciat121
Florida
1 review
0 helpful votes
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December 17th, 2020

FormSwift had charged me for 3 months before I even caught it! The free trial is a very unprofessional way to help busy small business owners! I wear many hats and needed a quick form. I truly thought one time use was free and then you would sign up after that IF YOU LIKED THE SERVICE! NOT SO!

Thumbnail of user markok31
Australia
1 review
2 helpful votes
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August 3rd, 2021

I google PDF form filler. This garbage is one of the first results, I click because it say "FREE". Two hours later I finish filling out a 42 page document, only to not be able to print, or download the file even after giving my credit card details and information and signing up for a trial.

I contact support, to only be told that the file is too big and isn't compatible with their service. Not only all this, but using the service was horrible. They charge 6USD a month for basic membership after a 7 day trial. But the service is so buggy, you'd have to pay me to use it again. Its beyond me how someone could create this piece of trash that doesn't even check if the input file size is compatible.

HORRIBLE SERVICE DO NOT WASTE YOUR TIME LIKE I DID

Service
Value
Thumbnail of user la115
Texas
1 review
1 helpful vote
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December 26th, 2019

Quick, Easy but FALSELY advertised as free only to start requesting information and payment information when you are done with your document. I completed editing my PDF file and then lost everything since I was not willing tp put in my card information. VERY DECEPTIVE and a waste of my time. Be UPFRONT!

Thumbnail of user theresak205
California
1 review
4 helpful votes
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February 24th, 2020

Creating an account is totally free, but actually doing anything with it requires purchasing a plan, which is not. Please don't advertise as "free" when it isn't.

Thumbnail of user jayd529
Texas
1 review
4 helpful votes
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April 14th, 2021

They are the worst, rudest and most uneducated Support/CSR
I had to writ back to the CSR as:

You are the worst, rudest and most uneducated CSR I have ever experienced in my life - you have no product knowledge and unwisely dense as brick, and I don't know why they have put you there to answer the phone!?
I will put my review on you, the company and your product online just as I experienced that no one would go through what I did!
From 1-10 you don't even deserve minus 2! :/

Thumbnail of user kailynd6
Pennsylvania
1 review
1 helpful vote
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September 20th, 2023

Download your document and start trying to cancel right away. You have to contact customer service. There is no easy, cancel option on the website. Of course unless you have signed up before AUG 1.

Thumbnail of user chadb234
Florida
1 review
5 helpful votes
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November 6th, 2020

Very deceptive adverting! Site advertises FREE will and after you spend 20min filling out the form, you are FORCED to purchase the will for $59 or abandon the form. There should be a governmental or business regulatory organization that can force FormSwift to cease and desist with false advertising and/or initiate a class action law suit.

Thumbnail of user jacks1874
Michigan
1 review
1 helpful vote
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November 28th, 2022

Amazing site, spent 25 minutes filling out an application. Then, when I reached the end, I was forced to either enter a 30-day free trial, which never ends well, o0r pay ridiculous prices. Just print the pdf or something. DO NOT WAST YOUR TIME AND EFFORT

Thumbnail of user renor3
Illinois
1 review
1 helpful vote
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December 1st, 2019

Absolutely awful. Not free at all. My documents was full of typos and errors. Could not download in Word so I had to type the entire thing by hand. Total rip off. No customer service. Stay away!

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Jamie S.
Typically does not respond to reviews

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