Only order what you use, tried something new and had to return... lost $45. Now trying to get something back. I had e mailed to have refund rolled into compression stocking I use and never heard back. Return policy is brutal... never again!
Aleva wasted no time charging my credit card for the full amount of my order. At the time the order was placed, there was NO advisory that EVERYTHING would be back-ordered. I only was notified of that in an email that arrived AFTER I was charged, no surprise.
I placed my order on July 4th, 2017, got an email a few days later stating that items would be available in 4-7 business days, but that was an obvious lie.
I finally called them on 8/1/17, and was told that "they just came in and would ship today." sounds like a strange coincidence. Anyway, I still have not received any kind of shipment notification a day later, and I don't have high hopes about ever receiving anything from them. I will have to go to my bank and plead my case to have the CC charge removed.
I have been buying things online for years, and have NEVER had an experience like this. This company flat-out sucks and does NOT deserve your business. There is nothing that they sell that you can't buy elsewhere.
THIS COMPANY IS A MUST TO AVOID. DO NOT DO BUSINESS WITH THEM!
The reviewers are correct. They don't send out the stockings timely, and their return policy is terrible. The staff are very rude, right down to the manager. I wanted to place an order for a stocking which I assumed I had a credit coming to me on a return item of $95. When the lady on the phone said that the credit wasn't processed yet, I asked to speak with a manager figuring this person would be more helpful, but she was worse than the staff. I have a credit on a stocking which I sent back to them following appropriate procedures (RMA#, paid for UPS return shipping, etc.) and the manager proceeded to tell me that I don't have a credit coming to me. So I looked up the tracking on UPS and sure enough, have a signature confirmation. I am going to call them on Monday. If it was a few bucks, I probably would have let it go. But it was $95 and I wasn't about to donate it to them. But it was the whole attitude of the manager, she was very rude and treated me as if I was a liar and trying to cheat their company. What a horrible experience! I'd rather pay a few dollars more to another company than deal with this BS. If you order from this company, be sure you want the item, because returns are a nightmare.
I've ordered from them a lot. They have a good selection of compression hose at competitive prices and customer service is OK.
Foryourlegs has pissed me off yet again.
An item was backordered. So they aak me if i want the available items. Yeah sure send it out. Ten days after i order i have to call and ask where my order is. Oh. They will ship it out now, today. $#*!ty company to ask me to split my order then sit and wait. My legs really hurt and part of that is my worn out donning gloves... which I am waiting for new pairs to arrive. Another day or two and I would be calling my CC company and reversing charges.
I'll tell you what, I've never had a better experience with customer service people than I had with the ForYourLegs.com team. By the far the most helpful site when trying to order to compression stockings. My favorite part is the price matching they do. The only time I was rejected a price match was when I tried to match something from a shopping engine - and it was no sweat because it was pointed out that it was stipulated on their website!
Seriously, if you're in the market for some new compression stockings, ForYourLegs.com is the way to go! They'll always have my business.
They accepted my order and charged my cc even though the items were on indefinite backorder. If I try to buy these same items today they show up as in stock. I don't think it's kosher to charge a customers credit card until items ship, and I think that the ordering process should clearly indicate when a product is out of stock.
I have purchased from ForYourLegs.com numerous times, and have always been very pleased. Most recently, I found the product I was looking for on a different site at a lower price. When I contacted FYL with my request for Price Match, they responded promptly and provided the stockings, originally $29.95, at 10% lower than the competitor's $24.57, at a net price of $22.11 per pair. Their customer service has always been prompt and efficiant; I strong recommend this vendor for your compression stocking needs.
Foryourlegs.com and Aleva Stores are the worst companies I've encountered in 20 years. I've become accustomed to stores that pride themselves on good customer service. At foryourlegs.com and Aleva Stores, customer service is nowhere to be found.
The problem? Foryourlegs.com / Aleva Stores will charge your credit card immediately--and TWICE--and then in a day or so will tell you that the item you ordered is out of stock. So you'll ask for a substitute. A week later, the items have still not shipped.
In my case, I noticed after a week that my card was charged twice. I informed Paypal of this. In another day I wrote to Foryourlegs.com to ask about shipping information on my order. It was never shipped--after one week.
Further, the customer service rep--Liz LoPiccolo--is the WORST person possible for the job. Liz strikes me as a person who HAS to be right. The customer isn't. In my case, I asked why the order wasn't shipped. Despite all of the facts, Liz insisted (five times--in writing) that it was my fault the order didn't ship since "you filed a Paypal dispute, which halted the order." Um, Liz, the question (not dispute) I had of Paypal was whether they could fix the double-billing.
In essence, I would NEVER recommend do business with foryourlegs.com / Aleva Stores. No merchandise in stock. Horrible customer service. Terrible delays with shipping. There are SO many other places on the Internet for compression stockings--I found Discount Surgical Stockings, which has a house brand that kills the competition--get these!
And never--never--never use foryourlegs.com or Aleva Stores. Horrible.
Answer: You'll get your order, about when the cows come home. But God help you if there's any problem or you want to return the items or you must speak with a customer service rep. *shudder* I'm still scarred from my experiences with this company's reps.
ForYourLegs has a rating of 2 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ForYourLegs most frequently mention customer service and credit card. ForYourLegs ranks 78th among Seniors sites.