Foxsters

Extremely annoyed with these people, I have received no tracking number, ($ paid from my account) no response from emails requesting follow up! I would give no stars if that were possible... very disappointed at lack of customer service. Would not recommend this site, possible scam.

My order was taken along with my money, a pathetic excuse for a tracking number which didnt work, numerous excuses as to where my package was and lies about delays; never received my product and many people dont so this company deserves zero business from people! Disgusting, no refunds, no care and terrible customer delivery and service.

Really bad packaging for a hut - like buying a t-shirt. I ordered it on late December and arrived on mid February. The one hut was really bad quality, even during the carnivals season, you get huts in better quality and for one tenth in price. The hut cornice was uneven, in contrast to the pictures shown in the website. The other one was baize, sufficient quality, but it came flat due do the bad packaging.
By the way, they never replied to my request for a return and refund.

PS. Are you getting paid to make a good review? Are you selling fake expectations?

The quality of these hats are a bit of a joke. Very cheap material and look just that... cheap. One of my orders took over 2 months to arrive. I sent an email and requested a refund as I had not received the order and got a response stating that it had been held up at customs - nonetheless I requested a refund and my email was ignored... TWICE. I eventually received the order but again, poor quality and very cheaply made.

Bad quality products
Bad customer service
Bad experience all round

Finally got my fedoras after a month or so and it came in horrible packaging to my surprise. Upon opening the packaging the hats were badly damaged. I'm very disappointed and have to written to them to see what they will do next. Take a look at the pictures below. Wouldn't recommend these people. Says head office is in Europe but comes from China according to tracking.

*Update - 24 hrs have passed since writing to them at sales and at their info email addresses and no reply. After getting over the fact they were crushed I noticed one colour was totally wrong from what I ordered so a double mess up!

Hello Foxters,

I placed my order last week, Order number 9275 (placed an order for 2 hats worth 78 Euros), and I have not even received a confirmation email yet.
When I wrote to *******@foxters.com, asking for a tracking ID of my order, the email bounced.
I hope Foxters can get in touch asap to update me and that I receive my order soon.

I ordered 3 hats from Foxsters on their Black Friday sale. As of today, 16 Feb 2022, I have not received the hats, and they have not responded to my emails, facebook messages and Instagram messages.

I would advise not making use of them, they are thieves, dishonest, and a scam.

Extremely disappointed in how I received my purchase its un utter disgraceful experience. An absolutely piece of rubbish arrived in a plastic mail bag creased like T-rex stepped on it. PLEASE DO NOT BUY THIS RUBBISH! "you guys should be ashamed if yourself"! Thank you for deleting my Facebook comments on your page. This is only the beginning.

This is an edit of a previous review. To cut a very long story short I ordered 2 hats in August 2021 which I returned due to poor quality.
I tried to contact them to confirm I had returned the products and could not get a response. I finally managed to get in contact on 6th October
And started a dialogue via Instagram.
On the 22nd November 2021 I sent them a message showing them the tracking stated they had received the hats. They agreed to honour the refund AS LONG AS I CHANGED THE REVIEW I posted on this site. I agreed to change the review, which I did.
It is now 22nd of January 2022 and despite me sending them numerous messages telling them I haven't received the refund, they choose to ignore me. I've attached pictures of our conversation.
I have now accepted I'll never receive the £50 but want to ensure that other consumers don't get caught out.
Steer clear of this company!

Cheap stuff from China, they take your money and run!
Fake adresses in Paris and Italy, no responses to mails, no hats. They just don't send it and have disappeared!
Don´t, don´t, don´t!

I have this in 3 colors now and will Keep buying more! Great quality, adjustable hidden band, comfortable & lightweight! I love wearing them!

Nice hat for the price. Nice style and color. Nicely shaped it had a protected hard plastic cover during shipping.

I'm a big foxsters fan. I have 4 of their styles and they're my favorite. The quality is great and so flattering!

Very trendy! Its a great accessory to any outfit. I plan on purchasing the black as well. I also have a small head, but this fits great.

Super cute. I never wear hats but this is cute and I want to order more colors now. It arrived in a box and perfect shape. The size is adjustable.

I usually can't find hate to fit my head. So I'm glad this was adjustable and was able to fit. Def getting more colors.

I was pleasantly surprised at the quality of the hat given the price. It looks and fits great! I have gotten many compliments.

This hat is sturdy and well made. It is absolutely beautiful and looks just like the picture described. I love it! Best choice for the price.

This was a gift for my daughter. The packaging was very impressive. The quality of the hat is great and my daughter loves it!

Very lightweight, nice construction, very nice texture and good for the money! I like it and its structure.

Love this hat! I wanted to try a different look and this hat is such a great accessory! It's a great hat for the price!

I placed an order about 3 weeks ago! Order still hasnt shipped and company doesnt event answer to numerous emails i've sent and dms in social media!

I ordered a hat from foxsters months ago, I never received it. I emailed them about the order and they never replied back.